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Recensioner av Residence Inn by Marriott Boston Downtown / South End

3 out of 5
Residence Inn by Marriott Boston Downtown / South End
2001 Washington Street, Boston, MA

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 481 av 746 recensioner" "
8 - Bra i betyg. 156 av 746 recensioner" "
6 - Okej i betyg. 54 av 746 recensioner" "
4 - Dåligt i betyg. 32 av 746 recensioner" "
2 - Väldigt dåligt i betyg. 23 av 746 recensioner" "

9,4/10

Renlighet

9,0/10

Personal och service

8,8/10

Bekvämligheter

9,4/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

4/10 Dåligt

Lori

Gillade: Boendets skick och faciliteter
Nose from rooms beside and above sounded like there was dog left alone at one point running about. Also never received my deposit back. Rooms didn't cleaned every day felt like they where just skipped.
Bodde här 7 nätter i maj 2024

8/10 Bra

Rachel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Fengyu

Gillade: Renlighet, personal och service och boendets skick och faciliteter
good
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The hotel staff were very kind and helpful. The gentleman overseeing breakfast was quite good at his job --- kept checking the amounts of items, cleaning up, and acknowledging guests -- he stood out as an excellent employee. The cleaning staff was excellent as well.
Bodde här 2 nätter i april 2024

6/10 Okej

Rush an

Reste i grupp, Reste med familjen
Gillade inte: Boendets skick och faciliteter
No parking Very noisy and expensive
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Richard

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was one of the nicest places we have reserved. The room was fresh and clean and spacious. The staff made us feel comfortable at all times. They were always helpful. We loved staying here!!!
Bodde här 2 nätter i april 2024
Svar från Tommie 24 apr. 2024
Thank you

10/10 Fantastiskt

Mark

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had everything we needed. There is a bit of a walk for evening dining.
Bodde här 6 nätter i april 2024
Svar från Tommie 24 apr. 2024
Thank you

8/10 Bra

Veronique

Reste med familj och småbarn, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Les chambres sont spacieuses, le personnel charmant, le petit-déjeuner correct . Un peu loin du centre de Boston mais bien desservi par les transports en communs ( bus au pied de l’hébergement ) Je recommande cet établissement
Bodde här 6 nätter i april 2024
Svar från Tommie 24 apr. 2024
Thank you for your comments and we look forward to your return visit.

10/10 Fantastiskt

DANILO

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
N/a
Bodde här 1 natt i mars 2024
Svar från Zabdy 31 mars 2024
We're glad you enjoyed your stay!

4/10 Dåligt

Natasha

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
I had to give only two stars because of the parkimg situation. We arrived around 8:30pm and the on property overnight parking was full. The supposedly free parking on road was also full so i had to park blocks away at night with my young daughter on a road that i was afraid my car would be towed, luckly it was not. This was very inconvenient. Besides that the hotel was fine.
Bodde här 1 natt i mars 2024
Svar från Zabdy 31 mars 2024
Thank you for taking the time to write to us. We're sincerely sorry about the parking situation. We're trying to accommodate every guest in this aspect. Other than that, we're glad you found everything good.

8/10 Bra

Hugh

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
X
Bodde här 3 nätter i mars 2024
Svar från Zabdy 1 apr. 2024
Thank you for rating us. We hope to see you again!

10/10 Fantastiskt

Khabir

Gillade: Personal och service och boendets skick och faciliteter
.
Bodde här 2 nätter i mars 2024
Svar från Zabdy 1 apr. 2024
Thank you for the rating.We're looking forward to hosting you again!

10/10 Fantastiskt

Murphy Edward

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was very nice and the staff was great but I thought the daily parking of $40 a day was too expensive.
Bodde här 2 nätter i februari 2024
Svar från Zabdy 1 apr. 2024
Thank you for taking the time to review us. We're glad you enjoyed our environment. I understand the parking situation isn't for everyone, we try our best to accommodate guest that don't want to pay the 40 with off-site street parking.

10/10 Fantastiskt

Matthew

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Affordable, clean, helpful staff. Front doors locked at all times seemed like there are safety concerns?
Bodde här 3 nätter i februari 2024
Svar från Zabdy 1 apr. 2024
Thank you for taking time to review us. Thank you, we're glad you enjoyed your stay with us. Front doors are locked at all times because we're open 24/7. We don't do public bathroom so our doors being locked prevents random people from taking the experience out of our guest's hands.

8/10 Bra

Pasquale

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Emplacement tranquille et sécuritaire
Bodde här 1 natt i februari 2024
Svar från Zabdy 1 apr. 2024
Thank you for taking the time to review us. We're glad you had a great time staying with us.

10/10 Fantastiskt

Jamil

Bodde här 2 nätter i februari 2024
Svar från Zabdy 31 mars 2024
Thank you so much for the rating.We are glad you enjoyed your stay!

10/10 Fantastiskt

Dani

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay!
Very nice hotel. Quiet and clean. The staff was extremely friendly and professional. Close to many restaurants. Will definitely return.
Bodde här 1 natt i februari 2024
Svar från Zabdy 1 apr. 2024
Thank you for taking time to review us, Dani. We're glad you had an awesome time with us. We will be waiting for your return!! :)

10/10 Fantastiskt

Josh

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Really nice room with bar seating in kitchenette, good desk area, large bathroom and sitting area. Very clean, good breakfast, nice staff & a small bar downstairs.
Bodde här 4 nätter i februari 2024
Svar från Zabdy 1 apr. 2024
Thank you for taking the time to review us, Josh. We're glad you enjoyed your stay with us.

8/10 Bra

ali

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet
Area are not safe to many homeless peoples and drogues
Bodde här 21 nätter i januari 2024
Svar från Tommie 4 apr. 2024
Thank you for sharing your comments, we do our best to make sure that our guest are safe as well as provide the best places to see the city of Boston. Thank you again and have a great day,

10/10 Fantastiskt

eleni

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Zabdy 1 apr. 2024
Thank you for taking the time to rate us.

8/10 Bra

Lucy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Loved the stay
Bodde här 1 natt i december 2023
Svar från Meaghan M 8 feb. 2024
Thanks Lucy! So glad to hear you loved the stay. Please keep us in mind next time you are in town!

10/10 Fantastiskt

Jocelyn, Edison

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful hotel. Nice and clean.
Bodde här 1 natt i januari 2024
Svar från Meaghan M 8 feb. 2024
Thanks Jocelyn! We're so happy you took the time to leave us a great review. We hope to see you back here soon.

10/10 Fantastiskt

Katherine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Easy to get to and loved the kitchen area. Cooked in during bad weather awesome
Bodde här 2 nätter i januari 2024
Svar från Meaghan M 8 feb. 2024
Thanks Katherine! Glad to hear you loved the kitchen area and found some comfort in bad weather. Hope to see you back here soon.

8/10 Bra

Elizabeth

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel checked all the boxes except for breakfast. I am a breakfast person and look forward to eating breakfast every morning but the breakfast offered was so limited, repetitive and stale. I was beginning to wonder it some of it was just reheated. Even the fruits had seen better days. I was almost torture having the same things every morning. Unfortunately my stay was 8 nights and it was already paid for. It is a new looking and fresh hotel and the staff seems very nice but they need to fix the breakfast.
Bodde här 8 nätter i januari 2024

10/10 Fantastiskt

Joi, Roxbury

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Meaghan M 8 feb. 2024
Hi Joi! Thanks so much for the review. We are so glad you took the time to leave us some feedback. We hope to see you next time you are in town.

10/10 Fantastiskt

Wilmer

Gillade: Bekvämligheter
Bodde här 4 nätter i januari 2024
Svar från Meaghan M 8 feb. 2024
Thank you for your feedback! I appreciate you taking the time.

8/10 Bra

James

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Clean and comfortable room
Bodde här 3 nätter i januari 2024
Svar från Shea 13 jan. 2024
Dear James, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and we look forward to seeing you again in the near future! Sincerely, Residence Inn by Marriott Boston Downtown/ South End

10/10 Fantastiskt

Caitlin Bothwell

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i januari 2024
Svar från Shea 13 jan. 2024
Dear Caitlin, Thank you for taking the time to review us! We are so pleased to hear you were satisfied with your stay and we hope to see you stay here again in the near future! Sincerely, Residence Inn by Marriott Boston Downtown/ South End

8/10 Bra

Galit

Bodde här 1 natt i december 2023
Svar från Shea 5 jan. 2024
Dear Galit, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and we hope to see you again in the near future! Sincerely, Residence Inn by Marriott Boston Downtown/ South End

10/10 Fantastiskt

Miguel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Front desk people are very friendly and helpful
Bodde här 1 natt i december 2023
Svar från Shea 5 jan. 2024
Dear Miguel, Thank you for taking the time to review us! We are so glad to hear you enjoyed your stay with us and our staff was friendly and helpful! We hope that you will stay here again in the near future! Sincerely, Residence Inn by Marriott Boston Downtown/ South End

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i oktober 2023
Svar från Shea 5 jan. 2024
Dear Guest, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope to see you stay here again in the near future. Sincerely, Residence Inn by Marriott Boston Downtown/ South End

10/10 Fantastiskt

Patti, Longwood

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Rooms are large with great amenities
Bodde här 1 natt i december 2023
Svar från Meaghan M 5 dec. 2023
HI Patti! Thanks so much for the great review we are so glad you found the room to be comfortable. We hope to see you again next time you are in town.

2/10 Väldigt dåligt

Migdoel

Bodde här 5 nätter i november 2023
Svar från Meaghan M 5 dec. 2023
Hi Migdoel, We are sorry to hear that you did not have a great stay. Please let us know what we could have done to do better next time! We do appreciate your business and your feedback.

10/10 Fantastiskt

YEONJIN

Bodde här 8 nätter i november 2023
Svar från Shea 5 jan. 2024
Dear Yeonjin, Thank you for taking the time to review us! We are pleased to hear we could satisfy you throughout your stay and we look forward to seeing you again in the near future! Sincerely, Residence Inn by Marriott Boston Downtown/ South End

10/10 Fantastiskt

Angela

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The inside is NICE!!! The parking is NOT!!!
I enjoyed my stay at this Hotel. Upon arrival, Zabdy was efficient, engaging and super lovely! She checked on me later on, and I liked that...There was a Security Officer Lady at the door as well, ensuring I felt safe. I really appreciated that too. My suite was clean, fresh and well-appointed. The street parking shuffle was ridiculous (I received a ticket), but I hope to have it dismissed. Note: Be prepared to pay for parking just about everywhere! Also, the breakfast buffet needs more traditional meat. (I am meat centric). However, the team-members for the dining experience were attentive and helpful. Other than those things, I would stay there again for sure!
Bodde här 6 nätter i november 2023
Svar från Meaghan M 5 dec. 2023
Hi Angela! Thanks so much for the great review. We are so sorry you had a hard time with parking. We hope to see you again next time you are in town!

10/10 Fantastiskt

Rachel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i november 2023
Svar från Shea 5 jan. 2024
Dear Rachel, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope that you will visit us again in the near future. Sincerely, Residence Inn by Marriott Boston Downtown/ South End

8/10 Bra

sang

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 4 nätter i november 2023
Svar från Meaghan M 5 dec. 2023
Hi Sang! Thanks for the review. We appreciate your business and your feedback. We hope to see you again next time you are in town.

10/10 Fantastiskt

Rachel

Bodde här 3 nätter i november 2023
Svar från Shea 5 jan. 2024
Dear Rachel, Thank you for taking the time to review us! We are pleased to hear you enjoyed your time here with us! We look forward to seeing you again in the near future. Sincerely, Residence Inn by Marriott Boston Downtown/ South End

10/10 Fantastiskt

sang

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i november 2023
Svar från Meaghan M 5 dec. 2023
Sang, thank you so much for the great review. We hope to see you again next time you are in town!

10/10 Fantastiskt

Sara

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Spent a week here. Great room, very comfy bed and loved the shower. Made use of the laundry facilities so I had plenty space in the cases for shopping. Breakfast and gym great too.
Bodde här 7 nätter i november 2023
Svar från Meaghan M 5 dec. 2023
Hi Sara! Thank you so much for the great review. We are so glad to hear you enjoyed your bed, shower, and laundry facilities. We hope to see you again next time you are in town!

10/10 Fantastiskt

Barbara

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Just right for us
The location was good for a conference at the Boston Convention Center. Easy bus right outside to South Station and then we walked. Dinner and breakfast options close by. Best oatmeal I've ever had at a buffet breakfast. Staff was friendly and helpful. We cooked at "home" the first night which was convenient.
Bodde här 3 nätter i november 2023
Svar från Meaghan M 5 dec. 2023
HI Barbara! Thank you so much for taking the time to share your feedback. We are so glad to hear you found the location to be convenient., we hope to see you again next time you are in town!

10/10 Fantastiskt

Rodrigo

Bodde här 7 nätter i november 2023
Svar från Meaghan M 5 dec. 2023
Hi Rodrigo! Thanks so much for the 10/10. We hope to see you again next time you are in town!

10/10 Fantastiskt

Gina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Meaghan M 5 dec. 2023
Hi Gina! Thanks for the 10/10. We're so glad you enjoyed your stay. We appreciate your business, your feedback, and hope to see you the next time you are in town.

10/10 Fantastiskt

Francesco

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All ok Not a nice neighborhood, though.
Bodde här 6 nätter i november 2023
Svar från Meaghan M 5 dec. 2023
Hi Francesco! Thanks so much for the 5/5. We hope to see you again the next time you are in town!

10/10 Fantastiskt

ANNA

Bodde här 2 nätter i november 2023
Svar från Meaghan M 5 dec. 2023
Thank you so much for the great review. We are so glad you enjoyed it! We appreciate your business and your feedback.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent stay
The room was very clean and comfortable.
Bodde här 1 natt i november 2023
Svar från Meaghan M 5 dec. 2023
Thank you so much for the great review of Residence Inn Downtown, South End. It is so great to hear you found the room to be clean and comfortable. We hope to see you again next time you are in town!

10/10 Fantastiskt

Jonathan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great property. It’s a little off the beaten track, but it’s still relatively close to downtown Boston. It only takes 10 minutes to walk to Ruggles station (Orange Line) and from there you can reach downtown in 10-17 minutes, depending on which part of downtown you’re going to. Breakfast didn’t vary during the week, but was decent if you like fresh cooked oatmeal with add-ins, Chobano yogurt, and cheese and jalapeño souffles, juice, cereal, and/or fresh fruit. Heavy footsteps can be heard above you, but it didn’t keep me from sleeping. Book with confidence!
Bodde här 6 nätter i oktober 2023
Svar från Meaghan M 5 dec. 2023
Thank you so much for the great review! We hope to see you next time you are in town. We appreciate your business and your feedback.

8/10 Bra

AYMAN

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i oktober 2023
Svar från Meaghan M 30 nov. 2023
Hello! Thank you so much for the great review. We hope to see you next time you are in town! We appreciate your business and your feedback.

6/10 Okej

Danielle

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet
The staff at this establishment are very friendly and greet you when you pass by, they offer their support and keep the hotel secure. But on the other hand, they also converse with one another and stay on their phones quite a bit more than they should and it shows in the cleanliness of the facility. I won’t say it’s filthy, but there are overlooked details which aren’t small and in time will run down the place. The coffee station and breakfast area tables and counters aren’t wiped down or stocked, the floors in the room have dirty corners, the rug had a few stains, I found hair on my towels, the foyer floor in the lobby is dirty, and my pillows smelled really, really bad. These are examples. There isn’t much to walk to but many restaurants deliver and there is a small bar on site. I love the Residence Inns - I always stay at them when traveling for work because they have most of everything needed right on site. I know some can be hit or miss. This isn’t a total miss, but it’s not a win either. It can be if a little more attention to detail is prioritized.
Svar från Meaghan M 30 nov. 2023
Hi Danielle, Thank you so much for taking the time to leave us a review on your stay. I will be sure to use this as a coaching moment for the team to ensure a seamless stay for all of our guests. We do appreciate your business and your feedback.

8/10 Bra

Stacie

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i oktober 2023
Svar från Meaghan M 30 nov. 2023
Hi Stacie! Thanks so much for taking the time to leave us a review on our property. We appreciate your business and your feedback, and hope to see you next time you are in town.