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Recensioner av Bournemouth Highcliff Marriott Hotel

4 out of 5
Bournemouth Highcliff Marriott Hotel
105 St. Michael's Road, Bournemouth, England

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 58 av 109 recensioner" "
8 - Bra i betyg. 29 av 109 recensioner" "
6 - Okej i betyg. 13 av 109 recensioner" "
4 - Dåligt i betyg. 3 av 109 recensioner" "
2 - Väldigt dåligt i betyg. 6 av 109 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

8,4/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

8/10 Bra

Edwin

Gillade: Renlighet och personal och service
A feeling of being a little run down in some areas eg from the lift to the car park whilst the lift to the room, the corridor and the room itself were very good.
Bodde här 2 nätter i april 2024
Svar från The Front Desk Team 2 maj 2024
Thank you for your Feedback!

8/10 Bra

Josephine

Gillade inte: Renlighet
Bodde här 2 nätter i april 2024
Svar från The Front Desk Team 2 maj 2024
Thank you for your Feedback!

10/10 Fantastiskt

Martin, Farnborough

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice big suite in the cottage
Bodde här 1 natt i april 2024
Svar från The Front Desk Team 2 maj 2024
Thank you for your Feedback!

10/10 Fantastiskt

Marc

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Yet another pleasure stay!
Bodde här 4 nätter i april 2024
Svar från The Front Desk Team 2 maj 2024
Thank you for the lovely Feedback!

10/10 Fantastiskt

Richard

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The menu in Brasserie Blanc had a good choice and the food was very well prepared and tasty. The BB staff were very pleasant and courteous both at dinner and at breakfast. The reception staff were very helpful. The room was very comfortably with excellent views of the sea and pier. It was very handy that the West Cliff lift is straight outside the front door of the hotel. It made an interesting route to the beach promenade.
Bodde här 2 nätter i april 2024
Svar från The Front Desk Team 17 apr. 2024
Thank you for the Lovely Feedback!

10/10 Fantastiskt

Sri Venkata Ramana

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Great location and friendly staff.
Bodde här 4 nätter i april 2024
Svar från The Front Desk Team 17 apr. 2024
Thank you for the Lovely Feedback!

10/10 Fantastiskt

Pauline, Wentzville

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy to walk into city centre, Our room was newly renovated and had a nice bathroom with walk in shower. Parking was very expensive at the hotel at £12 per day.
Bodde här 3 nätter i april 2024
Svar från The Front Desk Team 12 apr. 2024
Thank you for the Lovely Feedback.

10/10 Fantastiskt

Lewis

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quiet and sea view
Bodde här 1 natt i mars 2024
Svar från The Front Desk Team 10 apr. 2024
Thank you for the lovely Feedback!

8/10 Bra

Sarah

Bodde här 2 nätter i april 2024
Svar från The Front Desk Team 2 maj 2024
Thank you for your Feedback!

10/10 Fantastiskt

Kim

The rooms have been refurbished to o an excellent standard in the Dorchester building well worth the money
Bodde här 1 natt i mars 2024
Svar från The Front Desk Team 2 apr. 2024
Thank you for the Lovely Feedback!

8/10 Bra

Tahiyat

Affärsresenär, Reste med sin partner
the room was nice but we booked a suite and was told at check in that it’s not available for use anymore due to maintenance so was quite disappointed as we were then forced to have the next ‘best’ room which was a regular sea view room. not pleased at the room disappointment so made the experience less happy. they could’ve notified us earlier rather than making us wait.
Bodde här 2 nätter i mars 2024
Svar från The Front Desk Team 30 mars 2024
Thank you for your Feedback. We are sorry to hear of your experience. Your concerns have been passed on to the Management Team.

8/10 Bra

Benjamin

Reste med familj och småbarn
Gillade: Renlighet och boendets skick och faciliteter
It was very clean and the room was comfortable.
Bodde här 2 nätter i mars 2024
Svar från The Front Desk Team 18 mars 2024
Thank you for the lovely Feedback!

8/10 Bra

fRANCES

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location. Outdoor decor needs updating. Comfortable stay .
Bodde här 1 natt i mars 2024
Svar från The Front Desk Team 9 mars 2024
Thank you for the Feedback!

10/10 Fantastiskt

Caroline

Bodde här 1 natt i februari 2024
Svar från The Front Desk Team 26 mars 2024
Thank you for the Lovely Review!

10/10 Fantastiskt

Tracie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från The Front Office Team 4 mars 2024
Thank you for the Lovely Feedback!

10/10 Fantastiskt

Wayne, Bridgwater

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff clean hotel and convenient location.
Bodde här 1 natt i februari 2024
Svar från The Front Desk Team 3 mars 2024
Thank you for the lovely Feedback!

8/10 Bra

Daniel

Lovely room. Good venue. Nice staff.
Bodde här 1 natt i februari 2024
Svar från The Front Desk Team 28 feb. 2024
Thank you for the lovely Feedback.

8/10 Bra

Stephen, Wrexham

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
After a long journey down arrived at the hotel to find that unfortunately the free street parking outside was full so had to use the hotel car park. No issues with the car park apart from the price (£12 per day)Checked in and were told we'd been allocated one of the cottages.The cottages are quite spacious with two double beds and are great for families with chidren. Espcially in summer as you can go out the patio door across the grass to the outside pool. It was quite dull when we arrived and the lighting in the cottages does leave a lot to be desired so we didn't really pay that much attention to the decor. The next morning was bright and sunny and we soon noticed a stain down the ceiling and wall in one corner where it looked as though someone had thrown food. In addition a thick layer of dust on the small table and black fingerprints above the handle on the bathroom door were also apparent. On going out for the day I mentioned the stain down the wall to Reception who advised that they would have Housekeeping look at it. If they did nothing was done as it was still there when we returned which I found a bit disappointing. The next morning I went to take a shower only to find there was no hot water. . On checking out I mentioned this to Reception who just said "oh wow!". Not quite the response I was expecting. Maybe a "I'm very sorry I'll get someone to look into that" would have been better. Depite these little issues I really liked the hotel and would definitely return.
Bodde här 2 nätter i februari 2024
Svar från The Front Desk Team 15 mars 2024
Thank you for your Feedback!

10/10 Fantastiskt

Graham

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great family room for a stay with friends. Beautiful sea views. No complaints except limited parking available over the weekend we were there.
Bodde här 2 nätter i februari 2024
Svar från The Front Desk Team 18 feb. 2024
Thank you so much for the lovely feedback!

10/10 Fantastiskt

Marc

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved every minute of staying here, definitely coming back!
Bodde här 3 nätter i februari 2024
Svar från The Front Desk Team 13 feb. 2024
Thank you for your lovely feedback!

8/10 Bra

Tzensila

Gillade: Renlighet och personal och service
Bodde här 1 natt i januari 2024
Svar från The Front Desk Team 13 feb. 2024
Thank you for your feedback!

6/10 Okej

Sharon

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
It was okay.
The staff on reception were very nice and helpful. Considering this was my first time of staying on going to breakfast not one of six staff that were on informed me of how the breakfast was served. The cottages outside are very dated and very little sockets, which when on business you need to be able to sit and work and have the ability to charge your laptop. Was it worth paying extra to see the pier. No not really. Sustainably the radiators needed to turn off on entering. It was overly warm. I like that there was refill cleansing products over the bath. But still plastic tubes of body lotion. Would have been nice to have had a dressing gown and slippers, the latter because of the carpets had seen better days. I did note on my way out that they had refurbed some of the rooms. If you’re a single female. Ask not to be put in a cottage as the road is poorly lit and very daunting to walk along when it’s dark.
Bodde här 1 natt i januari 2024
Svar från The Front Desk Team 13 feb. 2024
Thank you so much for taking the time to leave us your feedback. Apologies for the inconvenience caused to you, we will pass this on to the relevant department.

6/10 Okej

Jennifer

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Came to Bournes to watch my son dancing at the BIC had a double room with my partner because we came back late. The room was very cold tried to turn the heating up. It wouldn’t go beyond 24°. It was below freezing outside so I just couldn’t get warm. Had a problem with the fan in the toilet, it just wouldn’t go off had to switch it off manually, not what you expect from such a nice hotel and One pain was having to pay for parking £12.50 it’s a top hotel more expensive than any of them in Bournemouth so you shouldn’t have to pay for parking
Bodde här 1 natt i januari 2024
Svar från The Front Desk Team 13 feb. 2024
Thank you so much for taking the time to leave us your feedback. Apologies for the inconvenience caused to you, we will pass this on to the relevant department.

10/10 Fantastiskt

David

Bodde här 1 natt i januari 2024
Svar från The Front Desk Team 13 feb. 2024
Thank you for the lovely feedback.

10/10 Fantastiskt

Helen

Bodde här 1 natt i januari 2024
Svar från The Front Desk Team 13 feb. 2024
Thank you for the lovely feedback.

10/10 Fantastiskt

Paman

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i december 2023
Svar från The Front Desk Team 13 feb. 2024
Thank you for the lovely feedback.

4/10 Dåligt

Alicia

Gillade inte: Renlighet
Bodde här 3 nätter i december 2023
Svar från The Front Desk Team 13 feb. 2024
Thank you for your feedback.

10/10 Fantastiskt

Diane

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Ideal for quiet relaxation. Love the renovated rooms.
Bodde här 1 natt i januari 2024
Svar från The Front Desk Team 13 feb. 2024
Thank you for your lovely feedback!

8/10 Bra

Richard

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Front Desk 4 jan. 2024
Thank you for taking the time to leave us your feedback. We are glad that you enjoyed your stay with us!

8/10 Bra

Richard

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Front Desk 4 jan. 2024
Thank you for taking the time to leave us your feedback. We are glad that you enjoyed your stay with us!

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Front Desk 4 jan. 2024
Thank you for taking the time to leave us your feedback. We are glad that you enjoyed your stay with us!

6/10 Okej

Lynne

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
The room was very hot and we were unable to adjust the temperature. A £12 parking charge was not mentioned until after we had parked.
Bodde här 1 natt i december 2023
Svar från Front Desk 4 jan. 2024
Thank you for taking the time to leave us your feedback. We will be passing this on to the relevant departments.

2/10 Väldigt dåligt

Toby

Bodde här 1 natt i december 2023
Svar från Front Desk 4 jan. 2024
Thank you for taking the time to leave us your feedback. We apologise if your stay wasn't as expected.

10/10 Fantastiskt

Jacqueline

Bodde här 1 natt i december 2023
Svar från The Front Desk Team 13 feb. 2024
Thank you for the lovely feedback.

10/10 Fantastiskt

Vojtech

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Lumi 26 dec. 2023
Thank you very much for your excellent review, we are really glad you enjoyed your stay with us. Merry Christmas and Happy New Year!

10/10 Fantastiskt

Steven

Bodde här 1 natt i december 2023
Svar från Lumi 26 dec. 2023
Thank you very much, we really loved your review it is lovely and we are glad you have enjoyed your stay at our property. Merry Christmas! and Happy New Year!

6/10 Okej

Lisa

Reste i grupp
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Hotel lovely but communication impossible
The hotel is lovely and in a fabulous position overlooking the sea. However the trip has been marred slightly by the inability to contact them regarding something I left in my room. I have tried multiple routes to contact the front desk all of which have been ignored. There should be an advertised telephone and email contact for the front desk that actually gets through to the hotel rather than just the Marriott group which seems to just ignore all communication.
Bodde här 1 natt i december 2023
Svar från Front Desk 4 jan. 2024
Thank you for taking the time to leave us your feedback. We will be passing this on to the relevant departments.

10/10 Fantastiskt

Yvonne

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
brilliant service ,hotel clean and staff friend .
Bodde här 1 natt i december 2023
Svar från Lumi 26 dec. 2023
Thank you for your lovely review. Kindest regards.

8/10 Bra

Gary, Ferndown

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location, renovated guest rooms and Brasserie Blanc are all positives
Bodde här 1 natt i december 2023
Svar från Lumi 26 dec. 2023
Thank you very much .kindest regards.

10/10 Fantastiskt

VLADIMIR

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Lumi 26 dec. 2023
Good afternoon, thank you very much for the lovely review ,we are glad you enjoyed your stay with us. Merry Christmas! and Happy New Year!

10/10 Fantastiskt

Matt

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i november 2023
Svar från Lumi 26 dec. 2023
Thank you very much for your lovely review. Merry Christmas and Happy New Year.

10/10 Fantastiskt

Mike

Gillade: Renlighet och personal och service
Bodde här 1 natt i november 2023
Svar från Lumi 26 dec. 2023
Thank you very much .Kindest regards.

10/10 Fantastiskt

Bernardine

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful warm , comfortable room .
Bodde här 1 natt i november 2023
Svar från Front Desk Team 24 nov. 2023
Thank you so much for your kind feedback about your room, we are glad that you enjoyed your stay!

10/10 Fantastiskt

Stephen

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great decor and relaxing atmosphere.
Bodde här 1 natt i november 2023
Svar från Front Desk Team 24 nov. 2023
Thank you so much for the kind feedback about your stay, we are glad that you had a good time!

8/10 Bra

Martin

Bodde här 1 natt i november 2023
Svar från Paul. 21 nov. 2023
Thank you so much for the feedback we appreciate it and hope to have you back with us in the near future.Kind regards,

10/10 Fantastiskt

Diane

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Kind and friendly staff, clean and newly decorated, bit of a mix up over the parking but quickly sorted. Such a relaxing stay.
Bodde här 1 natt i november 2023
Svar från Luminita 16 nov. 2023
Thank you very much ,lovely to host you .Kindest regards

10/10 Fantastiskt

Mr Malcolm J

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wonderful Stay.
Had a wonderful 3 night stay. We had a delicious meal in the restaurant, and 3 first class breakfasts.
Bodde här 3 nätter i november 2023
Svar från Luminita 16 nov. 2023
Good afternoon, we are very happy to hear this and we hope to see you soon. Kindest regards.

10/10 Fantastiskt

Robert

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and friendly
Bodde här 4 nätter i november 2023
Svar från Front Desk 13 nov. 2023
Thank you so much for taking the time to leave us your amazing feedback.

6/10 Okej

Susan

Gillade: Renlighet och personal och service
We didn't expect to be put in a cottage. We knew nothing about the cottages. When we booked we were expecting a double room with sea views in the hotel. Very disappointing. I think this should have been explained on booking that we would be given a room as far away from the hotel and parking as possible. Room 504. We were offered no assistance with our luggage and were given vague directions to our accomodation. We did enjoy our 55th Wedding Anniversary despite this but booking needs improvement!!!!
Bodde här 2 nätter i november 2023
Svar från Front Desk 11 nov. 2023
Thank you so much for taking the time to leave us your feedback. Apologies for the inconvenience caused to you, we will pass this on to the relevant department.

8/10 Bra

Kim Ronny

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2023
Svar från Front Desk Team 8 nov. 2023
Thank you so much.