This review largely reflects the check in process. House was unavailable at designated check in time (4pm) and we had to wait nearly an hour while maids cleaned house. This may seem inconsequential but when you have children who are tired and sick, it becomes a huge inconvenience. Property manager said it was because it was a busy holiday weekend, but in my opinion you should provide a gap day between guests if you cannot have the house ready when promised — or at a very minimum provide some type of refund. House is in a very good location in snow creek, but is showing some wear and tear (door trim broken upstairs, master bath toilet latch comes undone, etc.), I would normally look past these issues but when combined with check in debacle and lack of sympathy from manager/owner I’m left with having to leave poor review.