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Recensioner av The Royal Hotel and Merrill Leisure Club

3 out of 5
The Royal Hotel and Merrill Leisure Club
Main Street, Bray, County Wicklow

Recensioner

6,6
10 - Fantastiskt i betyg. 124 av 732 recensioner" "
8 - Bra i betyg. 210 av 732 recensioner" "
6 - Okej i betyg. 189 av 732 recensioner" "
4 - Dåligt i betyg. 131 av 732 recensioner" "
2 - Väldigt dåligt i betyg. 78 av 732 recensioner" "

7,0/10

Renlighet

7,2/10

Personal och service

7,4/10

Bekvämligheter

6,2/10

Boendets skick och faciliteter

6,4/10

Hållbarhet

Recensioner

6/10 Okej

Verifierad resenär

Gillade inte: Personal och service och boendets skick och faciliteter
Incheckning var sen och blev inte bemött bra av receptions personal. Kan stå tydligare att badmössa måste köpas till för att kunna utnyttja poolen.
Bodde här 3 nätter i augusti 2017

6/10 Okej

Marcin, Stockholm

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Ok för en natt eller två
Bra men slitet hotell, Inget internet på rummet (våning 4).

4/10 Dåligt

Peter, Falkenberg

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bray, Ireland
Fick ett otroligt slitet och litet rum som trebäddsrum. När en av oss skulle duscha på kvällen så gick duschen inte att stänga av, vilket innebar rumsbyte vid midnatt. Dock gavs ingen kopmpensation för detta trots snack om det !! Nya rummet var ok, men inte mer. Gamla slitna rum

4/10 Dåligt

Denis, göteborg

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Ok hotel near strand and shops
Some problems I encountered 1. Wifi only works in reception and very slow 2. The lift kept breaking down. 3. No fridge in room 4. Tv did not work 5. Ordered extra bed in room and it was not there 6. Spa area was very hot and you have to wear this silly rubber hat 7. You have to pay for the parking which is not mentioned on the web site
Svar från Suzanne 8 juni 2015
Thank you for your recent review. The Hotel is under new management. We are currently in the process of refurbishing. We do not provide fridges in our rooms, we do try and cater for all requests. It is the hotel's policy that swimming hats must be worn in the pool. The car park is located adjacent to the rear of the hotel, we have arranged special reduced rates with the car park for hotel patrons.

6/10 Okej

Verifierad resenär

Gillade: Renlighet och personal och service

6/10 Okej

Ingrid, Stockholm

The Royal Hotel and Leisure Club - sköna sängar
En bit från Darten och strandpromenaden men bra pris. Ingen utsikt från vårt stort rum. Lyhört i korridor, mycket halvtrappor och lång väg till rum, dvs ingen hiss med bagaget. Inget kylskåp på rummet men vattenkokare. Sköna sängar. Trångt i duschen. Kallt på golvet i badrummet (juni 2011). Vi bad att få ett stort och tyst rum, därför ingen utsikt alls men dock två stora sängar.

2/10 Väldigt dåligt

Elizabeth

Bodde här 1 natt i mars 2022

8/10 Bra

noreen

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Positive and negative
Location is great. I’ve never been asked for photo ID at check-in before…I found it odd …Room and downstairs were lovely, comfortable. There were insects coming out from under the bath. The carpet in hallway needs an upgrade, there were drips coming from the ceiling. I paid the €5 overnight car park fee and went off on a hike with my kids. Half way round Bray Head I thought of renewing the car park ticket , but nothing I could do. When we got back to hotel at 5pm, car was clamped. €125 had to be paid for release fee😠 I feel this is unreasonable as we were staying the 2 nights.
Bodde här 2 nätter i februari 2022

10/10 Fantastiskt

James

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff at the Royal Hotel are so helpful, understanding, kind. The breakfast staff couldn’t do enough for you very friendly.
Bodde här 2 nätter i november 2021
Svar från Flynn Pinto - Revenue & Reservations Manager 22 nov. 2021
Dear James, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 Dåligt

Declan

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i oktober 2021
Svar från Flynn Pinto - Revenue & Reservations Manager 22 nov. 2021
Dear Declan, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 Dåligt

Chris

Gillade inte: Boendets skick och faciliteter
Don’t bother
Very expensive for the quality of a very old & run-down building. Then to pay extra for parking is poor. Very tired hotel & staff generally grumpy
Bodde här 1 natt i september 2021

8/10 Bra

Rosie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2021

10/10 Fantastiskt

ALAN

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great weekend
We had a lovely weekend and really look forward to coming back.
Bodde här 2 nätter i augusti 2021

8/10 Bra

Sharon

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel staff were excellent, couldn’t be more helpful. Hotel was spotless. The only complaint I have is the restaurant, not enough choices on menu, we were left over an hour before food was served and requested drinks while my daughter was having dersert and did not get them. Menu needs to be updated for evening meals.
Bodde här 3 nätter i augusti 2021

8/10 Bra

Stephen

Reste i grupp
Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i augusti 2021
Svar från Flynn Pinto - Revenue & Reservations Manager 3 sep. 2021
Dear Stephen, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

8/10 Bra

Joanne

Reste med familjen
Gillade: Personal och service
Bodde här 5 nätter i augusti 2021
Svar från Flynn Pinto - Revenue & Reservations Manager 3 sep. 2021
Dear Joanne, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Wouldn’t stay again
The toilet in our room was blocked. The rooms were very dated. The shower/bath was very high and slippy. Staff were rude too
Bodde här 1 natt i augusti 2021
Svar från Flynn Pinto - Revenue & Reservations Manager 3 sep. 2021
Dear Valued Guest, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Bekvämligheter
bar food was excellent
Bodde här 3 nätter i juli 2021
Svar från Flynn Pinto - Revenue & Reservations Manager 7 aug. 2021
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
food was excellent and staff were all very helpful and friendly.
Bodde här 4 nätter i juli 2021
Svar från Flynn Pinto - Revenue & Reservations Manager 7 aug. 2021
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards Flynn Pinto Revenue & Reservations Manager The Royal Hotel & Merrill Leisure Club

6/10 Okej

Verifierad resenär

Gillade inte: Personal och service och boendets skick och faciliteter
Management should focus on costumer service it needs lot of improvement!! Despite the place needs a good refurbishment at least the service could be better . Holding deposits incase any damages happens in the room it’s something never seen in hospitality even in b&b !
Bodde här 1 natt i juli 2021
Svar från Flynn Pinto - Revenue & Reservations Manager 7 aug. 2021
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. With regards to the security deposit, the terms and conditions are clearly outlined in the fine print on the booking confirmation you received when you made the reservation. The refundable deposit is taken for any incidental charges (room service, food order etc) while your stay with us. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 Dåligt

Verifierad resenär

Reste med sin partner
H
Bodde här 2 nätter i juni 2021
Svar från Flynn Pinto - Revenue & Reservations Manager 2 juli 2021
Dear Valued Guest, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 Dåligt

Owen mckenna

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juni 2021
Svar från Flynn Pinto - Revenue & Reservations Manager 28 juni 2021
Dear Owen, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

8/10 Bra

Rita

Reste i grupp
Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i juni 2021
Svar från Flynn Pinto - Revenue & Reservations Manager 28 juni 2021
Dear Rita, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

10/10 Fantastiskt

Davina

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2021
Svar från Flynn Pinto - Revenue & Reservations Manager 22 juni 2021
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 Dåligt

Stephen

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Poor service dated & dirty.
Poor service in this hotel. On check in we asked for an ice bucket & 2 wine glasses (didn’t think this was a big request). We were told to go to the bar & get it ourselves by reception. We had bags with us as you would expect while checking in & wouldn’t have been able to carry it. They also don’t tell you at check in that the car park for the hotel is not theirs & you need to pay and display to park there. It is explained in an information leaflet they give you with the envelope with your room keys but let’s face it who reads that stuff. This is vital information that would be a nice courtesy to be told about on checking in. Rooms are dated & full of cobwebs. Looked as if the room hadn’t been cleaned since before Covid restrictions. Shower is atrocious. Takes about 10 minutes running before any hot water comes out at all and it sounds like a banshee has been set on fire too. Not only do you have to endure the banshee screeching shower and wait 10 minutes before it’s hot you then have to endure 5 seconds of excruciating hot water followed by 5 seconds of ice cold water on repeat the whole time after that no matter what setting you turn the dial to. If you want comfort, cleanliness & any sort of good customer service is avoid this hotel. Don’t like giving bad reviews but this place deserves nothing better unfortunately.
Bodde här 1 natt i juni 2021
Svar från The Royal Hotel & Leisure Centre 14 juni 2021
Dear Stephen, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 Dåligt

Adrian

Gillade inte: Renlighet och boendets skick och faciliteter
DIRTY AND POOR.
Started off not knowing where to go as the sign postage were directing us into the leisure centre rather than the main reception. We checked in, and were then unexpectedly notified that we must hand up a 50 euro deposit. Once on arrival we sat our bags down. We had no kettle, and We had no hair dryer, which in the brochure stated we'd have one in the bathroom. As we sat on the bed we felt a bit of dust falling on our laps. So myself and my girlfriend began to check the room. On our way around the room we found a bug crawling around and thick dust and dirt lying on our mirror and bed rest. I found this appalling especially since I am an asthmatic and have been coughing ever since I left this so called hotel. We left Our door hanger on so we could have our room serviced. Only our bins were replaced. We had to book to go to the swimming pool due to social distancing. One we arrived at the swimming pool there were more than people in the pool jumping around. I was very disappointed with my stay in this hotel. I enjoyed my stay in bray but would have preferred to stay in a different hotel. THIS HOTEL SHOULD NOT RECEIVE 3 STARS.
Bodde här 2 nätter i juni 2021

4/10 Dåligt

Ryan

Gillade inte: Renlighet, personal och service och rummets bekvämlighet
Dislike very Much
Bodde här 1 natt i juni 2021
Svar från Flynn Pinto -Revenue & Reservations Manager 7 juni 2021
Dear Ryan, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 Bra

Deborah

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2020
Svar från Flynn Pinto - Revenue & Reservations Manager 18 sep. 2020
Dear Deborah, Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Wonderful staff and good food. The rooms were clean but the hotel was a bit tired.
Bodde här 2 nätter i augusti 2020
Svar från Flynn Pinto - Revenue & Reservations Manager 1 sep. 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 Bra

Sandra

Bodde här 2 nätter i augusti 2020
Svar från Flynn Pinto - Revenue & Reservations Manager 10 sep. 2020
Dear Ms. Sandra, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards

6/10 Okej

Shauna

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service och rummets bekvämlighet
ixed experience
Chelsea in reception was great. Heat in room unbearable so got us a room change but unfortunately no WiFi on move. Bar is lovely and so is the food but service is disorganised chaos. Not enough staff, waiting long time for drinks, orders mixed up. Breakfast good too. 😀
Bodde här 3 nätter i augusti 2020
Svar från The Management 24 aug. 2020
Dear Shauna, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
The pictures on the booking looked better then in reality. The hotel is old and in need of a good renovation or even a good deep clean. Walls are paper thin.
Bodde här 2 nätter i augusti 2020
Svar från Flynn Pinto - Revenue & Reservations Manager 11 aug. 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards

8/10 Bra

Julian

Affärsresenär
Gillade: Renlighet och personal och service
Hotel pub ist echt supper ein Besuch wert. Insgesamt war der Aufenthalt gut. Zimmer war gut. Hotel insgesamt etwas abgewirtschaftet. Es hat ein Bad ich hab dieses aber nicht besucht. Die Stadt lohnt sich nicht anzusehen am besten besucht man den Strand dort ist es echt schön.
Bodde här 2 nätter i juli 2020
Svar från Flynn Pinto - Revenue & Reservations Manager 4 aug. 2020
Dear Ms. Julian, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

6/10 Okej

Sarah

Reste med familjen
Gillade: Renlighet
Bodde här 1 natt i augusti 2020
Svar från Flynn Pinto - Revenue & Reservations Manager 4 aug. 2020
Dear Ms. Sarah, Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

6/10 Okej

mary

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Stayed for one night. Good location . Hotel clean and friendly staff. Food wasn’t great. Has dinner that night lovely starter but main course wasn’t nice. Breakfast wasn’t great. Having to be served at the table is very understandable but the portions were very small. Had to keep asking for everything we wanted. When we asked for more toast after one slice each we were given another half slice each. I left feeling hungry which never happens after a hotel breakfast.
Bodde här 1 natt i juli 2020
Svar från Flynn Pinto - Revenue & Reservations Manager 22 juli 2020
Dear Ms. Mary, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 Dåligt

Verifierad resenär

Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i mars 2020

10/10 Fantastiskt

Amela

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2020
Svar från Flynn Pinto - Revenue & Reservations Manager 4 mars 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 Bra

John

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2020
Svar från Flynn Pinto - Revenue & Reservations Manager 28 feb. 2020
Dear John, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 Bra

Michael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
8
just nice llittle break
Bodde här 1 natt i februari 2020
Svar från Flynn Pinto - Revenue & Reservations Manager 17 feb. 2020
Dear Mr. Michael, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 Dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Poor experience with late check in and wrong room
Rang in advance to inform of late check in. So far, so good. Arrived after midnight, and night porter rude. Had to take long way out to carpark to pay for parking at nearly 1am as staff wouldn't open door to let me out at carpark end. Had to get change for parking which was thrown onto the counter. Had booked a double room but was given a, twin room. No please, thank you or any pleasantries during check in or any of the interactions. Staff the next morning were fine and breakfast was decent.
Bodde här 1 natt i januari 2020
Svar från Flynn Pinto - Revenue & Reservations Manager 31 jan. 2020
Dear Valued Guest, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Bodde här 3 nätter i januari 2020
Svar från Flynn Pinto - Revenue & Reservations Manager 31 jan. 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 Dåligt

Verifierad resenär

Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Poor service for coeliacs
Bodde här 1 natt i januari 2020
Svar från Flynn Pinto - Revenue & Reservations Manager 28 feb. 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We haven take note of your feedback for more coeliacs options. Thank You & Regards The Royal Hotel & Leisure Centre

2/10 Väldigt dåligt

Mario

Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
You have to pay for the parking. Heating was not working. They ask you for a deposit, photo ID and your home address although the accommodation was paid in advance. The table in the room was wobbly etc. The room numbers go as 521, 523, 524, and then 522. It took me 20 minutes to find the room
Bodde här 1 natt i januari 2020
Svar från Flynn Pinto - Revenue & Reservations Manager 22 jan. 2020
Dear Mario, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. The hotel does not have its own parking area however parking is available at the Dargle Car Park which is located at the rear of the hotel and is owned and managed by a 3rd party company. Securing a refundable depsoit and an ID is as per hotel policy. Thank You & Regards Flynn Pinto Revenue & Reservations Manager The Royal Hotel & Leisure Centre

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet
Bodde här 2 nätter i januari 2020
Svar från Flynn Pinto - Revenue & Reservations Manager 21 jan. 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 Bra

Dana

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2020
Svar från Flynn Pinto - Revenue & Reservations Manager 13 jan. 2020
Dear Dana, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

6/10 Okej

Daniel

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Grand seaside hotel past its prime
This was a hard review to write. Definitely not the perfect hotel but the staff were on the whole very helpful. We arrived at 5.25pm and the kids were excited to get into the pool after a long drive. Only to discover that the pool times are 10.00 am to 5.30pm. So completely pointless for anyone planning to do things during the day but might want a swim early or later. The pool was the main reason for choosing this hotel so I was very frustrated. Our room was fine but when I looked at the bathroom it was really awful. Mould growing everywhere, door frame falling apart. I went to reception and they moved us straight away but we should not have had to ask. The location is good for the train, about 5 minutes walk away, then straight into Dublin. The bar was large, but not at all busy (first weekend after New Year), the restaurant didn't seem to be open. Parking was fine but it is €5 a day extra, the machine only takes coins and you can't pay the hotel daily rate by the app.
Bodde här 2 nätter i januari 2020
Svar från Flynn Pinto - Revenue & Reservations Manager 13 jan. 2020
Dear Daniel, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. My sincere apologies in regards to the inconveniences that have been encountered during your stay. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

6/10 Okej

Chloe

Reste med familjen
Gillade: Rummets bekvämlighet
Bodde här 1 natt i december 2019
Svar från Flynn Pinto - Revenue & Reservations Manager 30 dec. 2019
Dear Chloe, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 Dåligt

Agnieszka

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2019
Svar från Flynn Pinto - Revenue & Reservations Manager 22 jan. 2020
Dear Agnieszka, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

10/10 Fantastiskt

Brian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent
The heating was not working in my room but the hotel staff were excellent and moved me to a room that was fantastic the hotel is in the middle of refurbishment and my stay was very nice staff excellent
Bodde här 1 natt i december 2019
Svar från Flynn Pinto - Revenue & Reservations Manager 9 dec. 2019
Dear Mr. Brian, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect. We are glad to read the staff were able to move you into a much comfortable room for your stay. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

10/10 Fantastiskt

Walter

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2019
Svar från Flynn Pinto - Revenue & Reservations Manager 9 dec. 2019
Dear Mr. Walter, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre