Dear Carola, Thank you for taking the time to share your experience about your stay with us at the Mercure Bridgwater Hotel. We strive to provide our guests with a pleasant and enjoyable stay, so we are sorry that we did not meet your expectations. We take cleanliness very seriously and have a strict policy in place to ensure we maintain a high standard of hygiene throughout the hotel so are sorry that we didn't meet these standards on this occasion. We hope that you will come back and give us another chance to deliver the excellent standards of hospitality which our hotel is known for.SincerelyDamian KayeGeneral Manager

Dear Martin,Thank you for your kind words regarding your stay at the Mercure Bridgwater Hotel. We are delighted to hear that you were impressed with the hotel's and had a pleasant stay. It is also wonderful to know that our staff were helpful and professional throughout your visit. We appreciate your compliments on the stunning bar area and the delicious breakfast offerings.At the Mercure Bridgwater Hotel, we strive to provide a high-quality experience for each guest, so we are delighted that you felt satisfied with your stay. We hope to have the opportunity to welcome you back in the near future!SincerelyDamian KayeGeneral Manager