Inomhuspool och solstolar

Recensioner av Candlewood Suites Brighton, an IHG Hotel

2.5 out of 5
Candlewood Suites Brighton, an IHG Hotel
151 Library Drive, Brighton, MI

Recensioner

9,4

Enastående

10 - Fantastiskt i betyg. 268 av 348 recensioner" "
8 - Bra i betyg. 52 av 348 recensioner" "
6 - Okej i betyg. 12 av 348 recensioner" "
4 - Dåligt i betyg. 7 av 348 recensioner" "
2 - Väldigt dåligt i betyg. 9 av 348 recensioner" "

9,6/10

Renlighet

9,4/10

Personal och service

9,2/10

Bekvämligheter

9,6/10

Boendets skick och faciliteter

9,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Arnita, Lynnville

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved the Bed one of the best we have ever slept in. We will be back
Bodde här 7 nätter i maj 2024
Svar från VMFDS 14 maj 2024
Thank you for the wonderful review Arnita. Please do visit us again in your travels

8/10 Bra

Michael, Wooster

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från CWSGM 12 maj 2024
Thank you for the review!

10/10 Fantastiskt

Dana, Painesville

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was so friendly and helpful.
Bodde här 1 natt i april 2024
Svar från VMFDS 7 maj 2024
Thank you for your kind words about our staff! We're thrilled to hear that you found them friendly and helpful during your stay. We've shared your feedback with our team, and they're delighted to know their efforts made a positive impact on your experience.We hope to welcome you back soon for another wonderful stay!

10/10 Fantastiskt

Don

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place
Bodde här 1 natt i april 2024
Svar från CWSGM 29 apr. 2024
Thank you for the amazing review!

10/10 Fantastiskt

Crissen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was clean and the process of checking in and out went very smooth.
Bodde här 1 natt i april 2024
Svar från VMFDS 25 apr. 2024
Thank you for the wonderful review. We hope you visit us again soon. Happy Travels!

8/10 Bra

Kevin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från CWSGM 16 apr. 2024
Thank you for the wonderful review.

10/10 Fantastiskt

James, Harrison

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Have stayed at most of the properties in that cluster and Candlewood was by far the best. We will return.
Bodde här 1 natt i mars 2024
Svar från VMFDS 26 mars 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us at Candlewood Suites BRIGHTON. Your satisfaction is our top priority, and we look forward to welcoming you back again soon.

10/10 Fantastiskt

Ramona

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was great!
Bodde här 2 nätter i mars 2024
Svar från VMFDS 18 mars 2024
Thank you for sharing your feedback! We're thrilled to hear that you had a great experience with us. Our team works hard to ensure every guest enjoys their stay. We hope to have the pleasure of welcoming you back soon!

10/10 Fantastiskt

Paul

Great front desk service
Bodde här 2 nätter i mars 2024
Svar från VMFDS 18 mars 2024
Thank you for your kind words! We strive to provide exceptional service to all our guests. We're delighted to hear that you had a positive experience with our front desk team. We look forward to welcoming you back for another enjoyable stay!

10/10 Fantastiskt

Lisa

Bodde här 1 natt i februari 2024
Svar från VMFDS 26 mars 2024
Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon for another wonderful experience.

10/10 Fantastiskt

Amy

Bodde här 1 natt i februari 2024
Svar från VMFDS 26 mars 2024
Thank you for choosing Candlewood Suites and for sharing your positive experience! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back soon!

10/10 Fantastiskt

Pascal

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 10 nätter i januari 2024
Svar från CWSGM 14 feb. 2024
Thank you for the wonderful review. We hope to see again soon.

10/10 Fantastiskt

Jason

Bodde här 1 natt i januari 2024
Svar från VMFDS 14 feb. 2024
Thanks for the amazing 10/10 review. We hope to see again very soon.

8/10 Bra

Suzanne

Bodde här 1 natt i februari 2024
Svar från CWSGM 26 mars 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay and we look forward to welcoming you back soon.

10/10 Fantastiskt

Regina

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The loaned me a full size coffee pot to make my week long stay more comfortable.
Bodde här 4 nätter i januari 2024
Svar från CWSGM 8 feb. 2024
Thank you for the amazing review Regina. I am happy to hear that your stay was comfortable. One great amenity of the hotel is our lending locker, I am happy that you found something in there that you liked. Hope to see you again in your travels.

10/10 Fantastiskt

Jennifer

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Quick stay, inexpensive would stay again.
Bodde här 1 natt i februari 2024
Svar från VMFDS 5 feb. 2024
Thank you for the wonderful review! Hope to see you again soon!

8/10 Bra

Tim

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Would stay again
The hotel was comfortable and located in a shopping area. I was a little concerned about security, as we returned late each evening after visiting family during the day. The parking area is dark and there wasn't signs of any security. We walked in a few nights, and there wasn't anyone at the front desk. A little concerning!
Bodde här 6 nätter i januari 2024
Svar från CWSGM 5 feb. 2024
Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for any concerns you had regarding security and the absence of staff at the front desk during your late-night returns. We take your comments seriously and will investigate the issues you've raised. Ensuring the safety and satisfaction of our guests is our top priority. Please be assured that your feedback will be used to make necessary improvements. If you have any further details or would like to discuss your experience further, please feel free to contact our management team. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future for an improved stay.

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent Stay
We enjoyed the room and kitchenette. The location to shopping was great as well. This was our second stay here for a girls weekend of crafting. The service is outstanding.
Bodde här 2 nätter i januari 2024
Svar från VMFDS 30 jan. 2024
Thank you for choosing Candlewood Suites for your girls' weekend of crafting, and for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed your room and the convenience of the kitchenette. It's wonderful to know that our location near shopping added to the overall enjoyment of your stay.We are particularly pleased to learn that this marks your second stay with us. Your loyalty is greatly appreciated, and we are honored to be a part of your special weekends. Providing outstanding service is at the core of what we do, and it's rewarding to hear that our efforts have made a positive impact on your experience.Should you plan another getaway, whether for crafting or any other occasion, we look forward to welcoming you back to Candlewood Suites. If there are any specific preferences or requests you have for your next stay, please do not hesitate to let us know.Thank you again for your kind words, and we can't wait to host you again.

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Brighton
I was impressed with the eco awareness. I was also impressed with the way that rhymes with laid out. Space to breathe.
Bodde här 2 nätter i januari 2024
Svar från VMFDS 30 jan. 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that our eco-awareness initiatives left a positive impression on you during your stay. Our team is committed to creating an environmentally conscious and sustainable experience for our guests.We are equally pleased that you appreciated the way our spaces are laid out, providing you with ample room to breathe and relax. Creating an atmosphere of comfort and tranquility is a priority for us, and we are glad it resonated with you.Your feedback is valuable to us, and we look forward to continuing to provide you with a memorable and environmentally-friendly experience in the future. If there's anything else you'd like to share or if there are specific aspects you'd like us to focus on during your next visit, please feel free to let us know.Thank you for choosing Candlewood Suites and we hope to welcome you back soon.

4/10 Dåligt

Elizabeth

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
No lighting outside, no breakfast, pool doesn’t work…
Bodde här 1 natt i januari 2024
Svar från CWSGM 30 jan. 2024
We sincerely apologize for any inconvenience you have experienced during your stay with us. It is disheartening to learn that you have encountered issues with the lighting outside, the absence of breakfast, and a non-functional pool.Please rest assured that we take your concerns seriously, and we are actively working to address these issues promptly. Our maintenance team is investigating the lighting and pool concerns to ensure they are resolved as soon as possible.Regarding breakfast, we understand the importance of starting the day with a good meal. With our hotel we are an extended stay hotel so we usually are set up for people to cook their own breakfast in their rooms. Our commitment is to provide a comfortable and enjoyable stay for all our guests, and we regret that we have fallen short of your expectations. We would like to make amends and ensure the remainder of your stay is as pleasant as possible.Thank you for bringing these matters to our attention. We value your feedback, and we hope to have the opportunity to exceed your expectations in the future.

2/10 Väldigt dåligt

Joshua

Bodde här 1 natt i januari 2024
Svar från CWSGM 1 feb. 2024
I am so sorry that your stay was not a 10/10 experience. I hope you come back and we can make it better.

10/10 Fantastiskt

Aadin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I needed the safe, clean, and comfortable accommodations after the trip I have been having
Bodde här 1 natt i januari 2024
Svar från VMFDS 26 jan. 2024
Thank you for choosing our hotel for your recent stay, and for taking the time to share your feedback. We understand the importance of safe, clean, and comfortable accommodations, especially after a tiring journey, and we are delighted to hear that we met your expectations.Ensuring a secure and clean environment for our guests is a top priority for us, and we are pleased to know that you felt at ease during your stay. Comfort is paramount, and we are glad our accommodations provided the respite you needed after your trip.Your satisfaction is our greatest reward, and we appreciate you highlighting the aspects that contributed to your positive experience. If there are any specific details or services you found particularly noteworthy, we would love to hear more to help us continue delivering excellent experiences to all our guests.We hope your stay with us added a positive note to your overall journey, and we look forward to the opportunity to welcome you back in the future.Safe travels and warm regards.

10/10 Fantastiskt

George

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från VMFDS 24 jan. 2024
THANK YOU FOR YOUR REVIEW!!

10/10 Fantastiskt

Simon

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very helpful & nice to deal with
Bodde här 1 natt i januari 2024
Svar från VMFDS 22 jan. 2024
Thank you for the amazing review. I will surely pass along your kind words to the staff.

10/10 Fantastiskt

Andrae

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was nice
Svar från VMFDS 21 jan. 2024
Thank you for the amazing review

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice my motel, friendly staff, clean, and the rooms had kitchens. They don’t have free breakfast but have a kitchen to make your own breakfast.
Bodde här 1 natt i januari 2024
Svar från VMFDS 21 jan. 2024
thank you for the wonderful review

10/10 Fantastiskt

Courtney

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från VMFDS 17 jan. 2024
Thank you for the amazing review!

10/10 Fantastiskt

Tracy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från VMFDS 17 jan. 2024
Thank you Tracey for the wonderful review

10/10 Fantastiskt

Philip

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från VMFDS 2 jan. 2024
thank you for the wonderful review

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade inte: Personal och service
This place is a ripoff
Stay was fine, but was billed $150 after the stay with no explanation or evidence. Upon calling the hotel multiple times the manger ignored calls and messages. A staff member says the charges were supposedly for blood on the towels. We did not even use towels as this was a brief overnight stay.
Bodde här 1 natt i november 2023
Svar från vi 2 jan. 2024
Hello. Our staff took videos and pictures of the bloody sheets and towels and sent it to us the day you checked out with room number and date of the incident of it for documentation.

10/10 Fantastiskt

Christopher

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från VMFDS 29 dec. 2023
Thank you for the amazing review

10/10 Fantastiskt

Brenda

Bodde här 1 natt i december 2023
Svar från VMFDS 17 jan. 2024
Thank you Brenda for the 5 out of 5 review!

10/10 Fantastiskt

Derek

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från VMFDS 25 dec. 2023
Thank you for the amazing review

10/10 Fantastiskt

lisa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från VMFDS 19 dec. 2023
thank you lisa for the amazing review. We hope to see you again soon

6/10 Okej

Pam

Reste med sin partner
Gillade inte: Bekvämligheter
Bodde här 1 natt i december 2023
Svar från VMFDS 17 dec. 2023
Thank you for the review. We hope to see you again soon. Safe travels and happy holidays

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från VMFDS 14 dec. 2023
Thank you for the amazing review.

8/10 Bra

Siri

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från VMFDS 6 dec. 2023
Thank you for the wonderful review!

10/10 Fantastiskt

Rose

Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I wld definitely stay here again
Bodde här 2 nätter i november 2023
Svar från VMFDS 6 dec. 2023
Dear [Your Name],We are delighted to hear that you plan to stay with us again! Your decision to return means a lot to us, and we are committed to ensuring that your next stay exceeds your expectations.Please feel free to reach out to us if there is anything specific you would like us to arrange or if you have any preferences for your upcoming visit. We truly value your loyalty, and our team is dedicated to making your future stays with us even more enjoyable.Thank you for choosing [Hotel Name], and we look forward to welcoming you back for another fantastic experience.Warm regards,Violet MastroeniCandlewood Suites

10/10 Fantastiskt

Cynthia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great!
Bodde här 3 nätter i november 2023
Svar från VMFDS 6 dec. 2023
Dear Cynthia,We are delighted to hear that you plan to stay with us again! Your decision to return means a lot to us, and we are committed to ensuring that your next stay exceeds your expectations.Please feel free to reach out to us if there is anything specific you would like us to arrange or if you have any preferences for your upcoming visit. We truly value your loyalty, and our team is dedicated to making your future stays with us even more enjoyable.Thank you for choosing [Hotel Name], and we look forward to welcoming you back for another fantastic experience.Warm regards,Violet M.Candlewood Suites

10/10 Fantastiskt

Michael

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent Experience
This two-day trip was everything we hoped it would be. We look forward to returning in two months.
Bodde här 2 nätter i november 2023
Svar från VMFDS 17 nov. 2023
I'm glad to hear that you had an excellent experience on your two-day trip! It sounds like you had a positive and enjoyable time. Whether it was a relaxing getaway, an adventure-filled journey, or a combination of both, it's always great when a trip meets or exceeds your expectations.If you have any specific highlights or favorite moments from your two-day adventure, feel free to share them. Whether it's discovering new places, trying local cuisine, or engaging in exciting activities, these details can add depth to your overall experience.It's also wonderful that you're already planning to return in two months. Having something to look forward to can make the anticipation all the more exciting. If there's anything you're particularly excited about for your next trip, or if you have any questions or need recommendations, feel free to let me know. Happy travels!

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Highly recommended
Staff is very friendly and accommodating. Room was nice and clean and bed was very comfortable.
Bodde här 2 nätter i november 2023
Svar från VMFDS 15 nov. 2023
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you had an enjoyable stay and appreciate your kind words.It's fantastic to know that our staff's friendliness and accommodation, as well as the cleanliness of your room, contributed to a pleasant experience. Ensuring our guests' comfort is our top priority, and your feedback motivates us to continue delivering exceptional service.We sincerely value your recommendation, and it would be our pleasure to welcome you back for another comfortable and enjoyable stay in the future. If there's anything specific that stood out to you or any suggestions you may have, we'd love to hear more.Once again, thank you for choosing [Hotel Name]. We look forward to the opportunity of hosting you again soon!Best Regards

10/10 Fantastiskt

Michael

Bodde här 1 natt i november 2023
Svar från VMFDS 6 dec. 2023
Thank you Michael for the amazing review. We hope to see you again soon

6/10 Okej

Bridget

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service
Rude front staff
Bodde här 2 nätter i november 2023
Svar från VMFDS 12 nov. 2023
I apologize for any inconvenience or discomfort caused by our front staff. We highly value the experience of our patrons and aim to provide exceptional service at all touchpoints. Your feedback is crucial to us, and I assure you that we take such matters seriously. Please allow us to address this issue promptly. We'd appreciate further details to investigate and rectify this behavior. Thank you for bringing this to our attention.

10/10 Fantastiskt

Howard

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very friendly staff. Clean hotel, convenient location.
Bodde här 2 nätter i november 2023
Svar från VMFDS 12 nov. 2023
It's wonderful to hear about your positive experience! A friendly staff and a clean, convenient location can truly make a difference in a hotel stay. If you have any other feedback or if there's anything else we can do to enhance your experience further, please feel free to let us know. We appreciate your kind words!

10/10 Fantastiskt

Kelly

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från vi 12 nov. 2023
Thank you for the review

10/10 Fantastiskt

Julie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice experience
Easy, pleasant check in. Clean and comfortable room.
Bodde här 1 natt i november 2023
Svar från vi 12 nov. 2023
I'm thrilled to hear that your check-in was smooth and that you found your room clean and comfortable! It's great to know that your experience was enjoyable. If there's anything more we can do to make your stay even better, please don't hesitate to reach out. Your satisfaction is our priority!

10/10 Fantastiskt

Becky

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från vi 12 nov. 2023
Thank you Becky for the amazing review!!

10/10 Fantastiskt

Paul

Bodde här 1 natt i oktober 2023
Svar från VMFDS 17 nov. 2023
Thank you for the amazing review!

10/10 Fantastiskt

pengcheng

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
vevr good
Bodde här 1 natt i oktober 2023
Svar från Shamz 25 okt. 2023
Thank you for the amazing review.

2/10 Väldigt dåligt

Jill

Reste med sin partner
No continental breakfast but price doesn't reflect that compared to other hotels in the area. When I spoke to the staff they said the other three hotels do offer breakfast. Maybe IHG contracted breakfast at the other hotels for their guests? I didn't pursue it further. TV is so low can't watch while in bed. Pillows are the flattest I've ever seen but the bed was comfortable. It served its purpose, a place to sleep and shower but for the rate, go somewhere else.
Bodde här 2 nätter i oktober 2023
Svar från Front Desk CW 22 okt. 2023
Dear Jill,Thank you for taking the time to provide us with your feedback on your recent stay at our hotel. We value your input and appreciate your honesty in sharing your experience.We apologize for any inconvenience you encountered during your stay, particularly the absence of a continental breakfast. We understand the importance of this amenity to our guests, and we regret that we were not able to provide it during your visit. It's possible that other hotels in the area have different arrangements, and we appreciate your understanding.Regarding the low volume of the TV, we apologize for any inconvenience this may have caused. Our maintenance team will inspect the TV in your room to ensure it meets our standards for guest comfort.We are pleased to hear that you found our beds comfortable, but we acknowledge your concern about the flatness of the pillows. We will take your feedback into account to improve the quality of our pillows for future guests.We truly appreciate your comments, as they help us enhance the guest experience. We hope that despite these issues, you were able to get a good night's sleep and enjoy your stay. If you decide to return, please do not hesitate to contact our front desk should you require any assistance during your stay. We are committed to providing the best experience possible for our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to serve you again in the future.Sincerely,Violet M.Candlewood Suites in Brighton