Thank you for taking the time to review your recent stay at the DoubleTree by Hilton - Bristol. I do apologize for the maintenance issue within your room, but I do appreciate you bringing this up to my attention. I do hope we get another opportunity to welcome you back to our hotel soon. Safe travels and thank you again for choosing to stay with us.

I am sorry that the HVAC unit was noisy and disrupted your sleep. I have spoken to the front desk agents that were on staff during your stay and they say there was no mention of bed bugs from you but as we do take these complaints very seriously, housekeeping and maintenance have both inspected the room and found no evidence of bed bugs. The front desk supervisor was spoken to regarding the situation and we have addressed how the situation could have been handled differently but it is my understanding you used profanity with her which is not acceptable in any situation. Again, I do apologize that the HVAC system disrupted your sleep, and we did try to address that issue with you on property, but you denied every attempt for us to do so.

I am so sorry that was your experience with our hotel. I have spoken with the front desk agents and it is my understanding that we offered to move your room so you would not be inconvenienced by the noise and you declined that offer. There was no chewed gum on the sheets when housekeeping inspected the room on either of the beds and that was not a complaint that was brought to the attention of the front desk. I am sorry that the noise of the HVAC unit affected your sleep. The unit has since been repaired by maintenance.

I am sorry this was your experience with us. Please know that microwaves are available upon request and no matter the time, we will be happy to provide you with one. Thank you for your feed back.