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Recensioner av Mercure Bristol Holland House

4 out of 5
Mercure Bristol Holland House
Redcliffe Hill, Bristol, England

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 341 av 1000 recensioner" "
8 - Bra i betyg. 321 av 1000 recensioner" "
6 - Okej i betyg. 157 av 1000 recensioner" "
4 - Dåligt i betyg. 105 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 76 av 1000 recensioner" "

7,8/10

Renlighet

8,0/10

Personal och service

7,4/10

Bekvämligheter

7,4/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 3 nätter i mars 2023
Svar från Chris 14 mars 2023
Dear GuestThank you for taking the time to leave your feedback. We use our customer feedback to improve the services we offer. Thank you again.regardsChris

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay next to the river
Near many bars and restaurants along the river and clean rooms. Great quality for the price!
Bodde här 1 natt i mars 2020

8/10 Bra

Kristian

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
👍
Mycket bra hotell
Bodde här 2 nätter i oktober 2019
Svar från Emily 29 nov. 2019
Thank You for taking the time to review your stay. We are so glad to hear you enjoyed your time with us.

2/10 Väldigt dåligt

Bernard

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023

2/10 Väldigt dåligt

Jane

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Shambolic
They cancelled our booking. And 2 other couples we were meeting there. And then you reminded me in the run up to the weekend that we had a booking adding insult to injury. Now you want a review. Shambolic is all i can say.
Bodde här 3 nätter i november 2023

10/10 Fantastiskt

Dean

Bodde här 2 nätter i oktober 2023

2/10 Väldigt dåligt

Charlotte

Bodde här 1 natt i augusti 2023

4/10 Dåligt

Michael

Reste med familjen
Reservation cancelled a week before our stay - very disappointing & frustrating, as booked so we were within walking distance of family wedding. However, Hotel.com were able to book us alternative hotel, just a slightly longer walk. At such short notice there was not much availability.
Bodde här 1 natt i september 2023

2/10 Väldigt dåligt

Deborah

Reste i grupp, Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2023

6/10 Okej

Aditi

Bodde här 1 natt i augusti 2023

6/10 Okej

Kirran

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Booked this for a weekend break as it was my 1st time visiting Bristol. Central location to the main city and a 10 minute walk to the bars and restaurants. Service at the hotel was terrible. The hotel operates on WhatsApp so you aren't actually able to call the reception for any room service. The privilege room was spacious which comes with a stock mini fridge by stocked it meant 3 cans of coke no refills no water in the room you had to walk down to the other side of the lobby area to refill a glass jug. The shower in the room kept blocking because clearly the drains hadn't been cleaned. Messages were sent on WhatsApp to the hotel for refils on the mini fridge with a reply sent back to us advising that we use the water fountain if we needed any drinks. The check in was a joke with the staff member asking us for an additional £160 stating we had only reserved a room. We showed her the email which confirmed we had already paid for the room in full. Breakfast is basic 2 days in a row basic items such as beans and crossiants had run out. The exterior of the property is also basic situation infront of a subway which some local shops nearby with a lot of weirdos hanging around. The cleaning staff aren't the best either the room was cleaned however no additional stocks of basic items such as toilet paper shower gel or shampoo were restocked. Wouldn't book again no interest in customers more concerned with how to fob them off.
Bodde här 3 nätter i augusti 2023

2/10 Väldigt dåligt

Karen

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i augusti 2023

4/10 Dåligt

Daniel

Gillade: Personal och service och rummets bekvämlighet
Okay 3 stjernehotel, og ikke 4 stjernehotel
De kunne godt have gjort bedre rent og tjekke værelse efter det skal bruges igen. Jeg fandt mad raster i køleskabet som ikke var mig, sikkerhedsboksen virkede ikke, der var ikke gjort helt rent og så fik jeg brugte kaffekop og underkop :( Men efter jeg fik sådan en omgang, så gjord de alt for at kunne gøre det bedre. Så jeg fik 1 gratis morgen, 2 drinks billetter og en opgraderet værelse. Så det er jeg godt tilfreds med :) Men jeg må sige at det følelse ikke som et 4 stjernehotel, mere 3 stjernehotel
Bodde här 6 nätter i augusti 2023

8/10 Bra

Anna

Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Karen

Bodde här 1 natt i augusti 2023

6/10 Okej

Alison

Bodde här 1 natt i augusti 2023

8/10 Bra

Andrew

Bodde här 2 nätter i augusti 2023

10/10 Fantastiskt

Joe

Bodde här 4 nätter i augusti 2023

10/10 Fantastiskt

Ian

Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Katie

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023

6/10 Okej

Mabyn

Reste med sin partner
Gillade: Bekvämligheter
staff were lovely and accommodating. the room however was dusty, smelt slightly damp and didn’t look like the pictures
Bodde här 1 natt i augusti 2023

4/10 Dåligt

Harry

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
The room we checked into had a really bad smell and was not as expected. We didn’t complain as we checked in late and had to be up early. Wasn’t ideal, but the rest of the hotel and staff was ok.
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Hayat

Reste med sin partner
Gillade: Renlighet och bekvämligheter
We had very pleasant stay .
Bodde här 1 natt i augusti 2023

8/10 Bra

Andy

Bodde här 3 nätter i augusti 2023

10/10 Fantastiskt

Selina

Bodde här 1 natt i augusti 2023

8/10 Bra

Demi-lee

Bodde här 1 natt i augusti 2023

8/10 Bra

Selina

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
Lovely stay. The pants find not so...
We had a lovely room however, there were a pair of unsightly and heavily stained men's underwear in the room. Aside from that, all was well.
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Ramone

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Definitely would recommend
Bodde här 1 natt i augusti 2023

6/10 Okej

Mark, New Canaan

Gillade: Renlighet och personal och service
Bodde här 2 nätter i augusti 2023

4/10 Dåligt

Verifierad resenär

Reste med familjen
Always Stay at this hotel when visiting Bristol over last 20 years, But i will no longer be. Terrible aircon, we were given Cheap free standing fans in the rooms obviously they know theres a problem Hence them being in the rooms ( too hot to Sleep) Had to change room at 11.30pm due to electrics tripping out in room and couldn't be put back on so given another room which was an accessibility room shower head only 4ft high, Sink on the floor pretty much, Had to Kneel down to brush teeth Then went for breakfast & was greeted by a very sweaty stressed out member of staff who couldn't seem to handle people. Complained when checking out but might as well not have, Didn't seem to care. Been a great place to stay over the years but now on the hunt for somewhere New!!
Bodde här 1 natt i augusti 2023

8/10 Bra

Joanne

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2023

10/10 Fantastiskt

Tracey

Bodde här 3 nätter i augusti 2023

2/10 Väldigt dåligt

howard

Bodde här 1 natt i augusti 2023

6/10 Okej

Kwok Kin

Bodde här 1 natt i augusti 2023

4/10 Dåligt

Tim

I was very disappointed with room as the a/c wasn’t working and as I couldn’t open a window the room was to warm and uncomfortable.
Bodde här 1 natt i augusti 2023

4/10 Dåligt

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
There was no form of fresh air in the room. The air cooling unit was blowing stale air. Room was stuffy. Called reception, they referred me to someone else, spoke to the person and they referred me back to the reception.
Bodde här 1 natt i augusti 2023

4/10 Dåligt

David

Gillade: Renlighet
Bodde här 2 nätter i augusti 2023

8/10 Bra

Carol

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The fire alarm going off 3 times in the morning at 4.15am, false alarm fortunately but not impressed! Apart from that good location and parking ok but id suggest getting there early if you can.
Bodde här 1 natt i augusti 2023

6/10 Okej

George

Gillade: Renlighet och rummets bekvämlighet
Bodde här 2 nätter i augusti 2023

8/10 Bra

Michael

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice easy walkable location. Room upgrade was nice. BreKfast was quit good for the price.
Bodde här 2 nätter i augusti 2023
Svar från Chris 11 aug. 2023
Dear Michael,Thank you for taking the time to share your review. We are pleased you liked the upgrade and hope to welcome you back to our hotel very soon!Kind Regards,Chris Falcus

8/10 Bra

Ian, SUTTON COLDFIELD

Reste med familjen
Gillade: Personal och service
Hotel was exactly what we needed - decent accommodation with ample parking that is well placed to explore the city with the family on foot. The breakfast was great with a good selection and regularly replenished buffet. The midday checkout meant we didn’t feel rushed, which can be a problem with earlier check outs when you have a young family. While the public spaces were well cleaned and the rooms a good size, the interior decor and exterior signage is feeling a little dated - especially if you enter from the car park which is a very different experience (first impressions wise) than if you enter from the front which opens onto a busy road. Overall, good value for money, but could do with a bit of TLC in places.
Bodde här 1 natt i augusti 2023
Svar från Chris 11 aug. 2023
Dear Ian,Thank you for taking the time to share your review. We are pleased the hotel met your needs and was value for money. We hope to welcome you back to our hotel very soon!Kind Regards,Chris Falcus

6/10 Okej

Lorne

Bodde här 4 nätter i augusti 2023

8/10 Bra

Daniel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Had a complimentary upgrade and was one of the nicest rooms I’ve ever stayed in if not the best. Always had staff on hand cleaning and available if we needed anything - cracking deal for the price last minute
Bodde här 2 nätter i augusti 2023
Svar från Chris 11 aug. 2023
Dear Daniel,Thank you for taking the time to share your review. We are pleased you liked the upgrade and hope to welcome you back to our hotel very soon!Kind Regards,Chris Falcus

10/10 Fantastiskt

Mohammed, Bristol

Gillade: Renlighet, personal och service och boendets skick och faciliteter
There are no free weights in the fitness room, only exercise and a resistance machine.
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

G

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2023
Svar från Chris 11 aug. 2023
Dear G,Thank you for taking the time to share your review. We hope to welcome you back to our hotel very soon!Kind Regards,Chris Falcus

10/10 Fantastiskt

Zohaib Faraz

Bodde här 3 nätter i juli 2023

8/10 Bra

Lourdes

Gillade: Personal och service
Bodde här 1 natt i augusti 2023
Svar från Chris 11 aug. 2023
Dear LourdesThank you for taking the time to share your review. We hope to welcome you back to our hotel very soon!Kind Regards,Chris Falcus

10/10 Fantastiskt

Kate

Bodde här 1 natt i augusti 2023

8/10 Bra

Eimantas

Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

linda

Reste med familjen
Gillade: Bekvämligheter
Reception staff went above and beyond as did restaurant staff for my sisters coeliac condition
Bodde här 3 nätter i juli 2023
Svar från Chris 11 aug. 2023
Dear linda,Thank you for taking the time to share your review. We hope to welcome you back to our hotel very soon!Kind Regards,Chris Falcus