4/10 Dåligt
Maria
8 nov. 2024
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The lamp in the bathroom did not work. Very few lamps in room in general. Desk staff wanted to take the table lamp from the bedside and put in small bathroom. He said no one could fix until next day. Did not accept. He said he should talk to manager and left. No other rooms he said. We went down with all luggage. Said we wanted to cancel and book another hotel as was late and we wanted to go and eat. Then he said a man is coming to change the lamp. He did not seem to understand (or did not want to) that we wanted to cancel. We went back with luggage and a man came. He said he had blocked off the room for sale earlier as knew it was not ok…it would just take 20 mins. he said. We went out and was fixed when back. No
compensation or anything offered- Room was small said on hotel.coms side that 28kvm. Not true. Also said there is a bar. Not true. No bar.
Just one night stay at least.
Maria
Bodde här 1 natt i november 2024