We wanted a nice little Christmas getaway with our family and 4 kids and that wasn't the way it turned out. When we arrived, there were maintenance people working on the Christmas tree. Seems the lights burned on the tree. The kids of course were bummed out about it, but they promised to be back the next day with light, but never showed. The cabin floors were terrible. We had to sweep them right away. They looked as if they hadn't been mopped after the last party left, but we weren't able to do that because they don't leave any cleaners whatsoever. The hot tub takes over a day to heat up so we weren't able to use that until the next night, which by the way, bleach all of our swim suits. The internet didn't work. Even though you can get hooked on to it, it said it had reach full capacity. There were also nails sticking up out of the boards in the stairway going up stairs that the kids stepped on with their bare feet. When you read they're manual, it will tell you if things don't work, they aren't responsible, so there was no point in calling their office about any of this, which when we got back , that's pretty much the answer we got. So beware of this property rental company.