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Recensioner av The Brooke Hotel

2 out of 5
The Brooke Hotel
542 Koomey Road, Brookshire, TX

Recensioner

4,8
10 - Fantastiskt i betyg. 24 av 262 recensioner" "
8 - Bra i betyg. 42 av 262 recensioner" "
6 - Okej i betyg. 43 av 262 recensioner" "
4 - Dåligt i betyg. 50 av 262 recensioner" "
2 - Väldigt dåligt i betyg. 103 av 262 recensioner" "

5,2/10

Renlighet

6,2/10

Personal och service

4,2/10

Bekvämligheter

4,4/10

Boendets skick och faciliteter

4,4/10

Hållbarhet

Recensioner

8/10 Bra

Lekshmi

Reste med familj och småbarn, Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
There was no WIFI or microwave or fridge in the room. Even though the room was clean the surroundings were too dirty. We booked the room for 2 days, but left the property after 1 day. They refunded 50$, thats a great relief for us.
Bodde här 2 nätter i augusti 2023

2/10 Väldigt dåligt

Giancarlo

Bodde här 11 nätter i juni 2023

4/10 Dåligt

BERNARDO

Bodde här 1 natt i juni 2023

8/10 Bra

Verifierad resenär

Gillade: Personal och service och rummets bekvämlighet
Bodde här 4 nätter i april 2023

4/10 Dåligt

Floyd

Bodde här 4 nätter i mars 2023

2/10 Väldigt dåligt

J

Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2023

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2022

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Absolutely disgusting
I wouldn’t stay here again if they paid me. Absolutely disgusting, I’m not sure you can even call it a hotel. The shower didn’t work, door doesn’t lock, cockroaches on the floor, there are no sheets on the bed and used tissues under the comforter. There were drug deals happening in the parking lot and the police arrived. We left after 30 minutes without sleeping here.
Bodde här 1 natt i augusti 2022

8/10 Bra

Travis

Bodde här 4 nätter i juni 2022

2/10 Väldigt dåligt

Tiffany

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
There are bed bugs, when told the lady commented that she just had it sprayed… the hotel was nasty.
Bodde här 2 nätter i juni 2022

2/10 Väldigt dåligt

Mary, Houston

Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The 1st room had the shower head broken, no microwave like it was advertised if I’m not mistaken. The front desk person was very nice, he put me on a 2nd room that was even worst. It was dirty and smelled like vomit. I ended up not staying and went to another hotel. Don’t have a complaint at all about the front desk guy, but it seems like they’re not communicating with their maintenance personnel very well. Because the front desk guy thought that the 2nd room was already cleaned.
Bodde här 3 nätter i juni 2022

6/10 Okej

Kirk

Affärsresenär
Gillade: Personal och service
Staff very nice and helpful
Bodde här 2 nätter i juni 2022
Svar från Mgmt NICKY 13 juni 2022
THANK YOU KIRK HOPE TO SEE YOU AGAIN SOON. WE WILL TAKE GOOD CARE OF YOU AND MAKE SURE EVERYTHING IS A-OK!!!!! ONCE AGAIN THANK YOU VERY MUCH!!!!!

2/10 Väldigt dåligt

Bryan

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not worth a bargain not worth even free
Bodde här 2 nätter i juni 2022
Svar från Mgmt 9 juni 2022
Mr. Gable Im sorry you feel this way but it couldn"t of been that bad you came back after the first stay to stay again and still come to visit your friends!!!!

2/10 Väldigt dåligt

Juan, Mission

Gillade inte: Renlighet och personal och service
Worse stay ever , had roaches had construction materials inside the room that had nails and sharp objects the room was very dirty no security felt very scared
Bodde här 1 natt i april 2022
Svar från mgr 28 apr. 2022
i am sorry to hear that Juan. I know you were told if you had any concerns or issues to call the front desk and we would be glad to assist you . if you ever decide to stay here please dont hesiitate to say something to someone of our staff. we had no idea your concerns since you never mentioned it the two times you called for other things.

2/10 Väldigt dåligt

Terrance

Bodde här 26 nätter i mars 2022

8/10 Bra

Mara

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Para descansar es agradable, es relativo precio calidad.
Bodde här 3 nätter i mars 2022
Svar från Mgmt 2 apr. 2022
thank you Mara for staying here at the Brooke and getting some well deserved rest. come visit soon.

2/10 Väldigt dåligt

Mykala

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Never got to stay there the guy saying I was there in another room under a different name and that I had to pay a 200 deposit to stay there when he told someone else 50 and site say 50
Bodde här 1 natt i mars 2022
Svar från Mgmt 2 apr. 2022
Mykala Im so sorry your expierence was not the best . we would like to reach out to you.

8/10 Bra

Francisco

Bodde här 1 natt i december 2021

8/10 Bra

Jose

Affärsresenär
Is ok
Bodde här 3 nätter i september 2021

2/10 Väldigt dåligt

Carl

Bodde här 1 natt i augusti 2021

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Under remodeling hazardous in sanitized environment did not stay
Bodde här 1 natt i augusti 2021

4/10 Dåligt

frances

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Ok
We never got a comforter and when we left we got accused of stealing it even got cops called on us for it never going back they wanted us to pay 70 bucks for something we never got or took
Bodde här 5 nätter i juni 2021
Svar från SG 29 juni 2021
We couldn't find your reservation in month of June 2021. When did you stay at our hotel and who was the person in charge accused of stealing? There has to be a reason why it happened. We can followup on this.

2/10 Väldigt dåligt

Verifierad resenär

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My boyfriend and i traveled here from louisiana for an evacuation the 3 hour drive took us 10 hours when we finally arrived the night staff was insanely rude and almost didnt give us our room that i had booked she wouldnt even take a look at her computer. I finally got her to we were tired and just wanted to go to bed. Then when we went up to our rooms the stair case was all busted up on both sides with caution tape on them. The site says free wifi theres no wifi. No breakfast because of covid which is understandable. It was just a bad experience.
Bodde här 4 nätter i oktober 2020
Svar från Andy (Owner) 14 okt. 2020
Really sorry to hear about your bad experience. There is no justification of what you went through, we can give you a free night when you come next time. We are undergoing remodeling and we couldn't close out bookings on Expedia sooner and had a surge of people showed up due to Delta hurricane. We will try to do better.

2/10 Väldigt dåligt

Porsha

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
This is the nastiest room I ever stayed in.. the toilet the tubes were Disgusting. I did not shower that’s how nasty it was. The first room that was giving had trash all on the floor and the second room was no better hated it here will never go back
Bodde här 1 natt i juli 2020
Svar från Mary General Manager 12 aug. 2020
Sorry to hear about the bad experience that you had with us. Wish you would have brought it up with the general manager. I would have done something to make it right for you. Again i am sorry for that Have a good day.

2/10 Väldigt dåligt

Selena

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The Worst Hotel I Ever Stayed In
The front desk lady was very nice. The room was disgusting and smelt like smoke!! Very uncomfortable bed, empty beer bottles left in the trash can, dirty towels left on the bathroom floor, filthy bathtub, no ice machine, no breakfast, no wifi. Save your money and go else where.
Bodde här 1 natt i juli 2020
Svar från Mary General Manager 3 aug. 2020
We are under construction still trying to get things in order. I am very sorry for the issue but that room was suppose to be cleaned up.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Renovation
Still undergoing renovations. stayed in an upgraded room. And they're doing a great job
Bodde här 3 nätter i juli 2020
Svar från Mary General Manager 25 juli 2020
Thank you for staying with us. Glad you had a comfortable stay with us. We will keep up the good work. Be safe out there. Hope to see you again stay with us.

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Bekvämligheter och boendets skick och faciliteter
The only positive thing that I liked was how nice the lady treated me at the office when I checked in.
Bodde här 1 natt i juni 2020
Svar från Mary General Manager 22 juni 2020
Thank you for staying with us. Hope you do stay again if you are in the area. Have a good day.

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The staff was friendly and accommodating. Building is in bad condition.
Bodde här 1 natt i maj 2020
Svar från The Brooke Hotel Manager Mary 13 maj 2020
Thank you for staying with us here at the Brooke Hotel. As you could tell we are under construction making the building better. Hope the next time you come back by we are in better standings then your last visit. Have a good day.

2/10 Väldigt dåligt

Verifierad resenär

Bodde här 1 natt i april 2020
Svar från Mary GM of The Brooke Hotel 9 apr. 2020
Sorry for you not having a good experience with your stay with us. Wish you would have came to the office to get things corrected for your stay. We are trying to make things better than has been in the past.

4/10 Dåligt

Maria

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i mars 2020
Svar från Mary The GM Brooke Hotel 8 apr. 2020
Sorry to hear about you not having a good experience while you stayed at our hotel. If you would have called or came to office it would have been taken care of to make your stay a happy one. We are trying to make the hotel better then it has been in the past

2/10 Väldigt dåligt

RS, Florida

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Made a reservation for no smoking room, the didn't have any. Aproched by people asking for money, cockroach on the room, terrible places.
Bodde här 1 natt i mars 2020
Svar från Mary General Manager 29 mars 2020
Sorry to hear about the bad experience you had at our hotel. We would have corrected the issue if you would have came to the office. We are under construction trying to make the hotel better than it was before.

10/10 Fantastiskt

Steven

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Cool place
This is just really a cool place they're really working hard to make it new by the people were nice place was clean warm. I don't mind recommending this but the budget-minded traveler.
Bodde här 1 natt i mars 2020
Svar från Mary GE of Brooke Hotel 21 mars 2020
Thank you sir for staying with us. Glad to hear we made your stay comfortable. Stay safe out there and hope to see you when you come by again.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i februari 2020
Svar från Mary GM Brooke Hotel 22 feb. 2020
Thank you for your stay with us. Hope to see you again.

4/10 Dåligt

Belen, San Antonio

Affärsresenär, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Estaba en muy malas condiciones, creo que por querer pagar más barato tuve una mala elección 😭 además la señora que nos atendió fue demasiado gruñona
Bodde här 1 natt i februari 2020
Svar från Mary GM Brooke Hotel 22 feb. 2020
Tank you for staying with us. Sorry to hear that you did not have a pleasant front desk service. Hope that you do come back when you can.

8/10 Bra

jessica

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good place good price
Great place to spend the night. Need a place to lay your head right off the expressway, look no further.
Bodde här 1 natt i januari 2020
Svar från The Brooke Hotel Management 11 jan. 2020
Thank you for staying with us. Glad to hear that you had a good stay. Come back and see us when your in town.

8/10 Bra

Verifierad resenär

Bodde här 1 natt i januari 2020
Svar från Brooke Hotel Management 8 jan. 2020
Thank you for staying with us. Hope to see you again.

8/10 Bra

Verifierad resenär

Gillade: Personal och service
Bodde här 1 natt i oktober 2019
Svar från Brooke Hotel Management 7 jan. 2020
Thank you for your stay. Have a good day.

8/10 Bra

Luis, ustin

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Pretty Decent room for the price you pay. The front desk lady seems overwhelmed but giving a smile she will smile back ;-) Room is clean overall but WiFi is poor. Even includes a little fridge!!
Bodde här 1 natt i januari 2020
Svar från Brooke Hotel Management 4 jan. 2020
Thank you for your stay. hope to see you again in the future. Have a good day.

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
1) no phone in the room 2) uncomfortable bed 3) dirty tub 4) noisy a/c unit
Bodde här 4 nätter i december 2019
Svar från Brooke Management 30 dec. 2019
I am sorry for the uncomfortable stay that you had with us. We are under remodeling our hotel to make things better for our future guest. Wish you would have came down to address any concerns you may have had so I could have made things right for your stay. Have a nice day. And thank you for staying with us.

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Needed sleep
The place was being remodeled on the exterior but inside was clean and quaint. Off the beaten path and quiet. At the price on hotels.com it was just what we needed
Bodde här 1 natt i december 2019
Svar från Brooke Management 23 dec. 2019
Thank you sir for your stay with us. Glad to hear you got the well needed rest. Stay safe and see you the next time around.

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet och personal och service
surroundings were clean and well lighted. The rooms were also very clean, the a/c in my room wasn’t working and the attendant came up to the room to see what was wrong with it. He wasn’t able to fix it so he move me to another room right away. The only thing I didn’t like was not knowing that if you paying with cash you have to a exact change. The first night I booked a room I had to run to the nearest gas station and asked for change and it was like almost midnight.
Bodde här 1 natt i november 2019
Svar från Brooke Hotel Management 22 nov. 2019
Sorry for the inconvenience. We are trying to work on things to make the hotel better than the past. Again I apologize for any inconvenience you had that night. Thank you for staying with us and hope to see you again in the future.

4/10 Dåligt

Hope

Bodde här 3 nätter i augusti 2019

2/10 Väldigt dåligt

Abraham

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not worth the few bucks you'll save!
It had a bed..... the place was dirty. They over looked servicing my room the next day.....
Bodde här 2 nätter i oktober 2019
Svar från The Brooke Hotel 6 okt. 2019
Thank you for staying with us. We are under reconstruction and trying to make things better than before.

2/10 Väldigt dåligt

Dajanae

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2019
Svar från The Brooke Hotel 28 sep. 2019
Thank you for staying with us Have a great day

2/10 Väldigt dåligt

Lorenzo

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
You get what you pay for right! Room was dirty, bed was terrible, one pillow smelled dirty. Never staying here again!
Bodde här 1 natt i augusti 2019
Svar från Brooke Hotel Management 6 sep. 2019
Sorry to hear you not wanting to come back. Sorry for any bad experience wish you would have came to the office to voice your concerns. We are trying to make our hotel better than the past. We are under reconstruction.

4/10 Dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Advertised breakfast included, but there was no breakfast. Refridgerator didnt work. No ice machine in the entire hotel, said i had to go to the gas station and buy a bag if i wanted ice. Plus, the people at the front desk were rude.
Bodde här 1 natt i augusti 2019
Svar från The Brooke Hotel 2 sep. 2019
We sorry for the inconvenice we are under construction. Thank you for staying with us.

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Sad Situation
Didnt know this place existed for some many years and the stay was horrible. They have bad signal couldn't use cell phone,no wifi connection andno phones in rooms. In the middle of taking a shower the water turned off had to walk to office since they have no phones in room. Their breakfast is ridiculous. Corn flakes from the bottom of the bag with powder milk,bread for toast with the ends only left,coffee no cream. I didn't think box TVs still exist but they do. Hey for $40 get what you get and don't throw a fit.
Bodde här 1 natt i augusti 2019
Svar från The Brooke Hotel 30 aug. 2019
We are sorry for inconvinace we are under construction an doing our best to make our hotel better then it was in the past. Again sorry for your experince an thank you for staying with us..We will do our best in making the guest feel comfortable

4/10 Dåligt

Verifierad resenär

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Found three different kinds of bugs in room. No house keeping. No WiFi. No microwave.
Bodde här 5 nätter i augusti 2019
Svar från Day front desk 3 sep. 2019
Sorry for the inconvenience. Please next time come to office and let us make things right for your stay. Thank you for staying with us.We are under construction at this time to make our hotel better than it has been in the past. Again sorry for the inconvenience.

10/10 Fantastiskt

Joerge

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2019
Svar från The Brooke Hotel 29 aug. 2019
Thank you for staying with us

2/10 Väldigt dåligt

James

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Run away
extremely old , usually you get what you pay for but free I would not stay here again
Bodde här 1 natt i augusti 2019
Svar från The Brooke hotel 21 aug. 2019
We are sorry for the inconvenience but we are under construction to serve our guests better.