Hotell med pool i Browns Lake

“The room was clean, but there was only 1 ice maker in the building working. This screams they are struggling financially. The desk clerk was surly. They also told me twice about a “staff shortage today”, which encouraged the belief in financial issues. The internet was insufficient to open websites on my phone. I had to sit by the window to use my phone! I ask for extra towels TWICE in 1 day & never got any. I dried off with a hand towel this morning. I wouldn’t recommend staying here. Too many...

“We reserved a room for 4 guests. Our room only had 2 towels. When the front desk was paged, we were told to go get them from the lobby. I asked if they could be brought to the room and the gentleman was nice enough to bring them. Then, we realized that the room had no hand soap and no body wash. There was only one small bottle of shampoo, conditioner and lotion. For 4 people!? We also only had 1 roll of toilet paper (whatever was in the dispenser), when we called the front desk to get more, we...

“Adequate”

“good”

“Clean”

“It was a well kept property in a very convenient location.”

“The Grand Geneva is a beautiful resort with great amenities and great staff. We enjoyed the spa, restaurants, lounge onsite Starbucks and outdoor pool. The resort still has so much more to offer! Awesome place.”

“dining areas are extremely slow with service ”