Hotell i Browntown

“Friendly staff ”

“Staff was amazing and super nice. Breakfast was awesome and plenty of parking and well lit. ”

“The halls smelled either like pee (first floor) or musky cigarettes(second floor). The room wasn’t very clean, dirt on the window sill, stains on the curtains. Everything seemed to be falling apart like the faucet handle coming off and the drain in the shower. They do not clean your room like you would typically expect. We left the room (without the DND sign) one morning (roughly 8am), returned around 4pm and it wasn’t cleaned so we called and asked if they could come by today and we were...

“So despite its name, this is not a hotel. It is definitely a motel and that is how it should be filtered on Expedia. Parking was annoying- Expedia description states that there is a parking garage with which the motel has a relationship and this was not available on our visit so we had to find parking in a busy area. Also, a freight train line runs behind this property which is quite loud. There is also a bar nearby that is quite loud at night. On the plus side, the staff was friendly. ...

“Great but the staff could use some greeting training at the front desk ”

“I found most of the reception staff to be helpful; however, my overall experience was disappointing. The check-in process was significantly delayed. I arrived around 1:30am after traveling, and unfortunately, the room keys did not work. Being unable to access my room for nearly an hour after a long journey was quite frustrating. I was also dissatisfied with the housekeeping. The service felt minimal—beds were made with what seemed like the same sheets, and surfaces were not wiped down. I...

“Overall very good. No complaints.”

“Very neat and beautiful in an older setting”

“Breakfast was limited but good enough. The room smelled bad probably from the dirty carpet. The sink was not draining at first but the staff attended to it immediately. There were enough parking spaces. ”

“The room was a bit worn out and the cleaning could be better. But the stay worked for us and the breakfast was really good with bagels and freshly made waffles.”

“The gentleman at the front desk was very welcoming and friendly. The room was clean and the bed was comfortable. Noise was an issue as we were woken up several times by doors closing loudly, and people talking in the hallway. We could also hear the TV in the room above us. The shower was a little disappointing due to low water pressure. Overall, it was a good deal for our two night stay. ”

“Yes”

“No complimentary water available unless you buy.”

“Very clean, staff was friendly and helpful. Breakfast was just mediocre.”

“Everything was good ”

“Wonderful staff team. Perfect UVA location! Love this boutique hotel!! ”