Hotell i Brunstatt-Didenheim

“We turned up at the hotel at about six o’clock in the evening. We had booked three days before and I had a confirmation number and everything. When we arrived at the hotel, it was closed. We rang the property on several occasions, but they didn’t pick up the phone. We tried all the doors and it was completely closed up. We contacted Expedia, but they had no idea the hotel was closed. They did try to help, but we’re not the youngest of people, so we ended up finding another hotel in Mulhouse,...

“Trevligt litet hotell. Dock kunde ingen personal engelska som det stod i presentationen. Receptionisten hjälpte oss upp med dryck till vårt rum då vi hade fullt med väskor att bära. Det resulterade i att hon spillde ut en stor öl över rummet, mina kläder och väskor. Vi fick snabbt ett nytt rum men ingen ursäkt eller kompensation för att jag blev nedspilld. Mailade bordsreservation i restaurangen innan ankomst men fick inget svar. Det löste sig dock på plats. Bra mat och dryck. Frukosten...

“Super”

“Not clean, a LOT of black hair in bedsheet! Funky smell from bathroom. We was there for 10 min, complain in reception the guy was not even good at english! Hopefully we Will get a refund. Will never recommend this hotel, simple work task for staff to secure to have clean bedsheet. Not a 4 star hotel maximum 2 star. Shady area. ”

“Nice with airport transfer”

“Rummet perfekt. Tyvärr var restaurangen stängd. Men, vi fick en utsökt frukost på rummet som kompensation. Personalen var mkt trevliga”