Bäste gäst,tack för era ord efter er vistelse hos oss.Det är så glädjande att få läsa er positiva kommentar. Vi är glada att ni trivts och önskar er varmt välkommen åter!Med vänliga hälsningar,The Dominican Team

Bäste Bengt, tack för att ni betygsatte oss. Vi beklagar att vi inte levde upp till dina förväntningar. Detta är naturligtvis inget vi tycker är acceptabelt och vi kommer att ta hänsyn till ditt betyg i vårt framtida förbättringsarbete. Om du har några konkreta förslag på hur vi kunde ha förbättrat din upplevelse är du mer än välkommen att kontakta oss privat. Med vänliga hälsnignar, The Dominican Team

Dear Maxim,Thank you for taking the time to review your stay.We are delighted to hear that our prime location continues to meet your needs and that the flexibility of a late checkout enhanced your experience. We regret to hear that certain aspects of your stay did not meet the high standards we strive for. While our rooms are designed to evoke a sense of indulgence and comfort, we note your comment on the bed's supportiveness and will consider this in our continuous efforts to provide exceptional rest for our guests. In reference to the temperature control, our individual climate settings are intended to offer a personalized environment; however, we apologize if this did not function to your satisfaction. As for cleanliness, our team is dedicated to maintaining impeccable standards, though it seems we may have fallen short in your case, which we will address with utmost attention.We hope that you will return on a future occasion. Best regards,The Dominican Team

Dear Thomas,Thank you for taking the time to review your recent stay.It brings us immense pleasure to learn that our prime location served as the perfect base for your festive ambulations around the city and that you found the historic character and accommodations of our hotel worthy of its four-star distinction. We note with concern your comments regarding the service experienced in our restaurant and bar. While we pride ourselves on the dedication and friendliness of our team, we recognize that there can be moments when the service does not keep pace with the expectations of our esteemed guests, particularly during the bustling holiday season. Rest assured, our commitment to excellence is unwavering, and we are constantly seeking to refine our staffing to ensure that each guest receives the attentive and swift service they deserve.We are looking forward to welcoming you again.Wishing you a Happy New Year!The Dominican Team

Dear Rachel,Thank you for taking the time to share your review.We are delighted to hear that you found our team wonderful and that the beauty of our building contributed positively to your experience. It is rewarding to know that, aside from one unfortunate incident, our team's efforts resonated with you. We are truly sorry to hear about your experience with a member of our bar staff. This does not reflect the high standards of hospitality and service that we strive to uphold. Rest assured, we are addressing this internally to ensure that all guests receive the warm and professional service they deserve.We hope to welcome you back in the future. Season's greetings,The Dominican Team

Değerli Müşterimiz,Otelimiz hakkındaki yorumlarınızı bize ilettiğiniz için teşekkür ederiz.Hizmetlerimizle ilgili eleştirilerinizi dikkatle okuduk ve bu deneyiminizi üzülerek karşıladık. Özellikle, otelimizin tasarımı ve konumu gibi olumlu bulduğunuz noktaları memnuniyetle karşılıyoruz. Ekiplerimizin tutumu konusunda sürekli bir iyileştirme sürecinde olduğumuzu belirtmek isteriz ve temizlik standartlarımızı her zaman en üst düzeyde tutmak için çaba gösteriyoruz.Misafirlerimizin memnuniyeti bizim için en önemli önceliktir ve bu deneyiminizi ciddiye alıyoruz.Sizi daha iyi ağırlayabileceğimize inanıyoruz, bu nedenle bizi ileride tekrar tercih ederseniz büyük mutluluk duyacağız.Saygılarımızla

Sehr geehrter Sebastian,haben Sie vielen Dank für Ihre Bewertung unseres Hotels.Es freut uns außerordentlich, dass Sie die angenehme Atmosphäre unseres Hauses und die Qualität der Cocktails in unserer Bar hervorheben. Ebenso sind wir erfreut, dass unser Frühstücksbuffet mit seiner Vielfalt und Frische Ihren Geschmack getroffen hat.Bezüglich der von Ihnen angesprochenen Punkte im Zimmer nehmen wir Ihre Hinweise sehr ernst. Wir bedauern, dass Sie Unannehmlichkeiten mit der Minibar und der Schallisolierung hatten. Unsere Zimmer werden regelmäßig gewartet, und wir werden die von Ihnen genannten Details umgehend überprüfen lassen. Wir möchten darauf hinweisen, dass unser Haus großen Wert auf eine ruhige und behagliche Atmosphäre legt, wie durch die schallisolierten Fenster und die ruhigen Innenhofzimmer reflektiert wird.Wir schätzen es sehr, dass Sie unseren Service und die Sauberkeit des Zimmers positiv bewertet haben.Wir würden uns freuen Sie einmal wieder zu sehen und hoffen Sie hatten eine gute Heimreise!Mit freundlichen Grüßen,

Dear Darcy,Thank you for taking the time to review your stay.We are glad to hear that the service at reception met your expectations. Our team strives to provide exceptional service and it's heartening to know this was evident during your interaction with our front desk. However, in reference to your experience with room cleanliness, we regret that we did not meet your expectations in this regard. We will certainly address your feedback with our housekeeping team to ensure our high standards are maintained.Regarding the amenities, we continuously seek to enhance our guest experience and will take your comments into consideration as we plan for future updates.We look forward to welcoming you back in the future.Best wishes,