Standardrum - 2 queensize-sängar - icke-rökare | Mörkläggningsgardiner, strykjärn/strykbräda, barnsängar och extrasängar
Se tillgänglighet

Recensioner av SureStay Hotel by Best Western Buena Park Anaheim

2.5 out of 5
SureStay Hotel by Best Western Buena Park Anaheim
Buena Park, CA

Recensioner

6,0
10 - Fantastiskt i betyg. 203 av 1001 recensioner" "
8 - Bra i betyg. 199 av 1001 recensioner" "
6 - Okej i betyg. 195 av 1001 recensioner" "
4 - Dåligt i betyg. 155 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 249 av 1001 recensioner" "

6,2/10

Renlighet

6,6/10

Personal och service

5,2/10

Bekvämligheter

6,0/10

Boendets skick och faciliteter

5,4/10

Hållbarhet

Recensioner

8/10 Bra

Gian Carla

Reste med familjen
Gillade: Renlighet
In my opinion during my stay, all the services were met. I would commend their service and commitment to this hotel.
Bodde här 4 nätter i april 2024
Svar från Management 28 apr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Väldigt dåligt

Jose

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Me robaron se ospedan mucha gente mal Viviente y no deĵan. Dormir
Bodde här 4 nätter i april 2024
Svar från Management 28 apr. 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Dåligt

To Nga

Hair dryer is not working, Doesn’t change or making bed, smell of cigarettes, poor breakfast, poor bed mattress
Bodde här 3 nätter i april 2024
Svar från Management 26 apr. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you so much.

4/10 Dåligt

Patricia

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Smelly, dirty room, broken box spring. Dirty, broken pool and hot tub. Crappy breakfast, had to chase down cleaning staff for fresh towels. And noisy construction on the property.
Bodde här 5 nätter i april 2024
Svar från Danisha 13 apr. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you so much.

4/10 Dåligt

Nuruddinali

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 8 nätter i mars 2024
Svar från Management 30 mars 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Väldigt dåligt

Barbara

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
I dislike that they where doing renovations and there was limited parking. I had to park in front of the dumpster. The king size bed was lopsided the one side of the box spring wasn't on the rail. There was a green plastic on the box spring looks like they where treated for bed bugs. I was so disappointed. It was my Fiance first time in Cali
Bodde här 1 natt i mars 2024
Svar från Management 27 mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you so much.

10/10 Fantastiskt

Gemma

Reste med sin partner
Gillade: Personal och service
I liked the easy check-in and spacious room.
Bodde här 1 natt i mars 2024
Svar från Danisha 23 mars 2024
Thank you! Hope to see you soon!

2/10 Väldigt dåligt

Joalin

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to Tesla supercharge station inside The source parking structure. Best part is Porto's is 3 minutes drive from this place. They took all towels from your room early in the morning and necer replenished if you don't ask for it. The towels are poor quality and dirty just like floor rugs. No pillow cases for most of the pillows. Newly remodelled shower room is gleaming. I'll not return.
Bodde här 3 nätter i mars 2024
Svar från Danisha Patel 23 mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. At our side, we have released the hold for deposit. Thank you so much.

10/10 Fantastiskt

gyuri

Bodde här 1 natt i mars 2024
Svar från Management 22 mars 2024
Thank you so much for being our guest. We are happy to host you again.

6/10 Okej

Saudhi

Reste i grupp
There was an iron board in the room but no iron, need another trash can just one in the whole room. Coffee was only one pack of decaf and one regular if both guest wanted regular coffee one will have to take decaf because that is what was left. They should place two packs of coffee and two of decaf so both guest can take the one they favor the must.
Bodde här 3 nätter i mars 2024
Svar från Management 22 mars 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okej

Alfonso

Reste med familjen
Gillade: Personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
We were accommodated by elevator. The bathroom ceiling had mold. There was construction being done to parking lot. No covers on boxspring mattress.
Bodde här 5 nätter i mars 2024
Svar från Management 22 mars 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okej

Wendy

Reste med familjen
Gillade: Renlighet och personal och service
Rooms were fine and staff was great. The construction was a bit of inconvenience but the people stomping around made it almost unbearable.
Bodde här 3 nätter i mars 2024
Svar från Management 17 mars 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okej

Kenneth

I’ve been waiting for my $100 deposit to be refunded back to my bank account it’s been on hold since March 7th it’s March 16th that’s unacceptable it’s too long
Bodde här 1 natt i mars 2024
Svar från Management 18 mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. At our side, we have released the hold for deposit. Thank you so much.

2/10 Väldigt dåligt

Amanda

Gillade inte: Boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Danisha 16 mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Väldigt dåligt

Jingyi

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stayed 3 nights. There's construction going on. We were woke up 6 in the morning. There's hair everywhere. The service was terrible.
Bodde här 3 nätter i mars 2024
Svar från Danisha 15 mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okej

Kennedy

Gillade inte: Personal och service och boendets skick och faciliteter
Everything was fine until checkout. The gentleman at the front desk said I owed $48 but I was a prepay and the gentleman who checked us in never stated we’d have additional fees. In addition, I left my kindle in the room, called and they said they didn’t have it even tho I can track it and it’s still in the hotel.
Bodde här 1 natt i mars 2024
Svar från Danisha 15 mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We have located the Kindle and spoke to on how to retrieve your belonging.

2/10 Väldigt dåligt

Dolores

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
This property was a place for prostitution and sketchy individuals. My family and I did not feel safe or comfortable during our stay. Also the breakfast meal was unacceptable.
Bodde här 2 nätter i mars 2024
Svar från Danisha 15 mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Dåligt

Clara

Affärsresenär
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Me quice bañar y para mi sorpresa los despinsadores de javon estavan vacíos no tenian shampoo ni enjuge ni body shower los 3 estaban vacíos todo se escucha la verdad nose si volveria ahi.
Bodde här 1 natt i mars 2024
Svar från Management 10 mars 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Dåligt

Sarai

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property had very little furniture which made it very hard for us to avoid putting things on the dirty floor.
Bodde här 1 natt i februari 2024
Svar från Manager 5 mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fantastiskt

Carolyn

Gillade: Boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Management 29 feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bra

Jaime

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
There wasn’t breakfast like they announced, nothing hot; no waffles to do. The time is just 2 hours and the space is for around 10 people max at the same time. In 30 there’s no breakfast and the just wait until there’s nothing and don’t restocks for other guests. Overall is clean and nice to stay; we’ve stay at the suite 2 bedrooms connected.
Bodde här 2 nätter i februari 2024
Svar från Management 23 feb. 2024
We apologize for the inconvenience and promise to do better in the future.

10/10 Fantastiskt

Diana

Bodde här 1 natt i februari 2024
Svar från Management 22 mars 2024
Thank you so much for being our guest. We are very happy to be host you again.

2/10 Väldigt dåligt

Yadira

Reste med familjen
I booked 2 rooms, rooms were not clean. One is the bathrooms had a used towel hanging. Sheets smelled like they were not changed. All the water will Come out when showering. Terrible
Bodde här 1 natt i februari 2024
Svar från Management 10 feb. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Väldigt dåligt

Sofia

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
TRAVELED FROM THE BAY AREA TO THIS HOTEL!!!!!!!! DONT RECOMMEND..... Traveled with two kids, definitely don't recommend. No microwave in the room, had to go to lobby which was super inconvenient at night for my babies bottle. Did not want to refund either. I put the sign outside for the ladies to clean, they for a fact DID NOT CLEAN. Took the room towels & never returned them. Got charged a $100 fee which I was not aware of. People outside of the room door harassed me and were always slamming their door & talking loudly at 2am. TERRIBLE TAKE YOUR MONEY ELSEWHERE.
Bodde här 3 nätter i januari 2024
Svar från Danisha 9 feb. 2024
Hi Sofia! I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

2/10 Väldigt dåligt

Tiffany

Gillade inte: Personal och service och boendets skick och faciliteter
I’ve stood at this location multiple times the last two time and this current time they have given me queen size bed when I booked a king size bed! I am over stay at this location.
Bodde här 2 nätter i februari 2024
Svar från Management 5 feb. 2024
We apologize for the inconvenience and promise to do better in the future.

6/10 Okej

ailene

im sorry but the room temperature is really freezing.. the heater is nor working though ita adjusted to 90 defree
Bodde här 5 nätter i januari 2024
Svar från Management 1 feb. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stay away……
I was charged an extra “resort fee” that I was not informed of when I made my reservation. Keep in mind the pool is approx 4ft x 4ft and dirty, not quite a resort to be charged a fee I wasn’t informed of. There were no parking spots available for two of the four nights I stayed there because someone was camping in their van in the parking lot. There was a homeless man sleeping in the ice room (that’s supposedly locked, however didn’t latch apparently). All fire alarms were disabled and there were no batteries in our smoke detector. They are also a non-smoking property, however our neighbors were outside smoking all day/night and playing loud music late at night. We asked for new pillows because of a mystery red fluid on one, but they never brought them to our room. Only good thing is we had hot water. Just save your money and stay away.
Bodde här 4 nätter i januari 2024
Svar från Management 1 feb. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Dåligt

midaya

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Honestly the rooms were ok the bed was way too soft the towels and sheets did have black stains on them not sure where that is from, the shower drain dosent drain idk if id ever stay here again parking was easy and the area was nice freeway was close target and food places were down the street id give it 5/10
Bodde här 1 natt i januari 2024
Svar från Management 1 feb. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okej

Cathy

Reste med familjen
Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service och bekvämligheter
Arrived late but same day and wasn’t given the king room I paid for. Room not updated and in need of repairs. Did contact front desk in morning and got new room, still paint and tile flaws simple updates needed
Bodde här 3 nätter i januari 2024
Svar från Management 30 jan. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bra

Betsy

Reste med sin partner
Gillade: Personal och service och bekvämligheter
Our door was slightly opened when we arrived. And going in, it was hard to shut closed at first, we needed some strength to close it properly, took about 10 mins. The floor was dusty and our feet were dirty with the short time it took us to get our shoes off and to the bathroom tub to wash it off. Also the door besides our room was slightly opened ajar the whole stay, like our own when we first got in. But the service and complimentary breakfast was nice, we got offered clean towels replaced the next day without even asking. I would stay again; however, just need to bring my own indoor slippers and maybe extra sheets.
Bodde här 2 nätter i januari 2024
Svar från Management 28 jan. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Fantastiskt

Hilda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
&
Bodde här 1 natt i januari 2024
Svar från Management 28 jan. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bra

shane

Gillade: Renlighet, personal och service och boendets skick och faciliteter
nice
Bodde här 1 natt i januari 2024
Svar från Management 28 jan. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Dåligt

Alexis

Reste med familj och småbarn, Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och bekvämligheter
The walls are very thin. The complementary breakfast was limited. The hooker next to our room kept us up all night. The rooms need an upgrade, no microwaves. Also the room had a faint cigarette smell. Other than that the restroom was clean.
Bodde här 1 natt i januari 2024
Svar från Management 22 jan. 2024
We apologize for the inconvenience and promise to do better in the future.

2/10 Väldigt dåligt

girish

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I did not like this property at all - it had an overall feel of just DIRTY all around - the elevator, the room, the lobby/reception area, breakfast area, parking area, pool area - the staff were very nice and polite however. I could not wait to get out of there.
Bodde här 2 nätter i januari 2024
Svar från Management 22 jan. 2024
We apologize for the inconvenience and promise to do better in the future.

2/10 Väldigt dåligt

Talia

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från Management 22 jan. 2024
We apologize for the inconvenience and promise to do better in the future.

8/10 Bra

Lupe

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Everything was great Except the shower drainage was slowwww
Bodde här 1 natt i januari 2024
Svar från Management 16 jan. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experien

6/10 Okej

Jorge

Reste med familjen
Gillade inte: Renlighet, personal och service och bekvämligheter
Main street traffic noice, complimentary breakfast very limited options . Room not clean, bed seem to been worn down.
Bodde här 1 natt i januari 2024
Svar från Management 16 jan. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experien

10/10 Fantastiskt

Robin

Bodde här 1 natt i januari 2024
Svar från Management 16 jan. 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Dåligt

Mary

Reste med sin partner
Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service och bekvämligheter
The previous comments describing this property were atrocious! So this post is the most recent, and will give you an up-to-date account of staying at this place. What upset us the most --- AND THIS IS MOST IMPORTANT --- is the property says there is a microwave and ironing board in the room we booked! AND THAT WAS NOT THE CASE! Those two (2) items were of MAJOR importance to us! As a business, you can NOT do that! We are paying for what is proposed! When the front desk was notified, we were told there were NO microwaves in any rooms. But he said he would check on the ironing board. Never heard from him again! There seemed to be a problem with some of the basic accoutrements. In our four-day stay, one day they said they didn't have any clean wash cloths, the next day we got them. At that time we asked them for clean hand towels. They said they didn't have any clean. We got them the next day! They are no maps posted on the door to show the layout of the property (i.e. where the ice machine, laundry, etc is located). When we called the front desk for ice, he describe where it was, and he was wrong . . . it was right by the elevator on the second floor! Just say that! The beds have two sheets and a foot cover. We asked for two blankets? Their answer, "We don't have blankets." The place is remodeled and it is nice! Beautiful TV, but NO directory of the channels. Water pressure needs to be better or put in a better shower head. Has potential, but we won't be back!
Bodde här 4 nätter i januari 2024
Svar från Management 11 jan. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okej

sudeep

Reste med familj och småbarn, Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Bad beds
Bodde här 3 nätter i december 2023
Svar från Management 11 jan. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Väldigt dåligt

Stephanie

Reste med familjen
Never Again
We had a family of three on this visit. They only gave us two towels, when we requested more towels the maid told us that they didn’t have any more towels available. Upon leaving I always clean up everything, including the toilets and take out all trash as one of the trash sack sat on the ground. It leaked the red soda. My son was drinking and we cleaned it up with one of their towels, so it wouldn’t stain the floor. They got red on the towel as well as black from the floors that they haven’t cleaned and I don’t know how long. They proceeded to charge me $50 for this towel on my credit card. Be aware before staying here. I think the real reason they charge me $50 is because I had a service animal and they did not like that , but legally they cannot say anything. The manager and another employee came to our door twice over our dog, when I initially checked in I told the lady and I paid a $250 fee. So not only where we harassed, we were charged every ridiculous fee for their dirty floors . Should’ve just left the on the ground. Oh and breakfast sucks!! Frozen waffles, watered down juice, and broken toaster. It’s a joke ran by a cheapskate. Should have stayed at the La Quinta as usual. SMH
Bodde här 4 nätter i december 2023
Svar från Management 9 jan. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bra

Breanna

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Management 9 jan. 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bra

Stacey

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good value for your money, breakfast included but very very limited.
Bodde här 2 nätter i januari 2024
Svar från Management 9 jan. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okej

Karla

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och bekvämligheter
The breakfast must be improved.I had pay to other place during the week to have breakfast The toaster was unclean and the orange juice was not fresh with a rare flavour. The room maid didnt clean the waste baskets so I had to use boxes. Towels with big holes were left at the room
Bodde här 6 nätter i december 2023
Svar från Management 9 jan. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okej

Matthew VanEtten

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Bodde här 4 nätter i december 2023
Svar från Management 9 jan. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Dåligt

JORGE

Reste med familjen
Gillade inte: Renlighet och personal och service
NO SE HOSPEDEN EL PEOR HOTEL DE BUENA PARK
PESIMA EXPERIENCIA. EL PEOR HOTEL EN EL QUE NOS HEMOS HOSPEDADO CUANDO VAMOS A DISNEYLANDIA, NO HACEN LIMPIEZA EN LAS HABITACIONES, NO TIENE TOALLAS PARA TODOS LOS HUESPEDES Y SOLO PONEN DESAYUNOS PARA 20 PERSONAS COMO MAXIMO, CUANDO TIENEN LLENO EL HOTEL Y NO RESURTEN RESERVAMOS 2 HABITACIONES, 1 PARA 4 HUESPEDES Y 1 PARA 2 HUESPEDES POR 7 NOCHES PRIMER NOCHE NO HABIA TOALLAS SUFICIENTES PARA TODOS LOS HUESPEDES, AL SOLICITAR EL COMPLEMENTO NOS DIJERON QUE NO TENIAN TOALLAS, LES SOLICITE QUE EXTRAJERAN DE OTRAS HABITACIONES Y ME DIJERON QUE ESTABAN LLENOS Y QUE NO TENIAN Y CON 3 TOALLAS NOS TUVIMOS QUE SECAR LAS 6 PERSONAS. A LA MAÑANA SIGUIENTE A LAS 8:00 A.M. FUIMOS A TOMAR ALIMENTOS Y YA NO HABIA, FRUTA, LECHE, MANTEQUILLA, MERMELADAS, SOLO HABIA ALGO DE CAFE, 6 PANQUECITOS MINI, 4 REBANADAS DE PAN DE CAJA Y 4 SOBRES DE AVENA Y UN POCO DE CEREAL Y YA NO RESURTEN, CUANDO EL HORARIO DEL DESAYUNO ES DE 7:00 A 9:00 A.M. Y EN LA RECEPCION NO HAY NINGUN RESPONSABLE A QUIEN RECLAMARLE. EL SEGUNDO Y CUARTO DIA NO HICIERON LA LIMPIEZA EN LAS HABITACIONES Y TAMPOCO TENIAMOS TOALLAS PARA TODOS LOS HUESPEDES TODOS LOS DIAS AL LLEGAR EN LA NOCHE AL HOTEL ERA IR A RECLAMAR A LA RECEPCION NO TIENEN PERSONAL SUFICIENTE PARA HACER LA LIMPIEZA DE LAS HABITACIONES NO TIENE TOALLAS SUFICIENTES Y LAS QUE TIENEN SON MUY VIEJAS, PEQUEÑAS Y DE MALA CALIDAD. NO PONEN SUFICIENTES ALIMENTOS PARA TODOS LOS HUESPEDES PARA EL DESAYUNO, SOLO PONEN PARA UN 10% DE LOS HUESPEDES DEL HOTEL
ASI SE ENCONTRABAN LAS CAMAS AL LLEGAR EN LA NOCHE
SIN HACER LIMPIEZA, VEAN A TRAVES DE LA VENTANA QUE ES DE NOCHE
Bodde här 7 nätter i december 2023
Svar från Management 9 jan. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okej

Maria, Selma

Gillade: Personal och service
At the hotel I used the coffee maker as I was making coffee as some bunch of particles in the cup. It seems they hadn't cleaned out the coffee maker for a long time. Online for details, room had a microwave. There was no microwave when we arrived. Hotel afford breakfast very simple and plan, would not recommend for a big eater.
Bodde här 3 nätter i december 2023
Svar från Management 9 jan. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okej

Ruben

Bodde här 5 nätter i december 2023
Svar från Management 9 jan. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Dåligt

Hector

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bad Breakfast
We pick hotel with breakfast option and this wasn’t breakfast. Only juice and a few pastries.
Bodde här 2 nätter i december 2023
Svar från Management 7 jan. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Dåligt

darren

Gillade inte: Personal och service och bekvämligheter
Bodde här 6 nätter i december 2023
Svar från Management 31 dec. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.