Hotell nära Burghofs museum

"During check-in ( very nice man who also was the waiter in the restaurant) we were told that the breakfast would start 07.00 So 07.05 next morning we entered the breakfast room and were met by a young blond lady with glasses that told us ( in a rude way) that we were not welcome before 07.30. We were in a hurry and would have been fine with a piece of bread, a slice of cheese and a glass of juice ( which was already available at the buffet) but no.. the blond lady with the glasses insisted that we should wait to 07.30 ( which was not an option for us since we were in a hurry) We were obviously given the wrong info at check in, mistakes happens, but the blond rude young lady at the breakfast could easily have let us have our breakfast when we arrived short after 07.00. Thats the difference between good customer service and the really bad one as we experienced this time. Really bad indeed. So we could not have the breskfast that we already had paid for but instead had to buy our breakfast at the bakery shop in the village... We travel a lot and, +100 nights a year in hotels and it's very unusual that hotel staff in general is rude but this one should not even work close to customers at all. That being said, the hotel was clean and nice, but skip it, there are a lot of nice hotels with nice staff. Avoid this one!"

"Väldigt trevligt och fräscht. Bra parkering på baksidan. Ingen mat men finns på torget!"

"Bra parkering, trevlig personal och bra frukost "

"Personalen som checkade in oss var super trevlig, bra engelska. Men mitt i natten kommer det in en man i vårat rum. Natt personalen hade checkat in en annan familj på vårat rum. Försökte ha en dialog med personalen som jobbade på natten, det gick inte hon pratade enbart franska. Efter det fungerade inte vårat kort till dörren. Hissen var gammal och ranglig. Ville man ta trapporna så var någon tvungen att öppna från insidan. Så vill man inte åka hiss så kan man alltså inte ta sig in till rummet. Sänglakanen var hala, inplastad madrass. Kuddarna platta men överlag bra ställe att stanna en natt på, men lås dörren och glöm att du kan välja trappor istället för hiss. "

"Bra funktionellt hotell... men aircondition saknades."

"Litet trevligt hotell i Hamm. Något brant trappa upp till andra våningen. Frukost ingick men tyvärr ingen påfyllning av ägg o bacon när vi var där. Sen får man som oftast anmärka att sängarna på tyska hotell saknar den komfort man kan kräva."

"Very nice hotel, pool, spa, restaurant, reception. Good breakfast. Pool for swimsuit, sauna textilefree and mixed."

"Vistelsen var bra men hade vart bra med mer info om in och utcheckning. Fick inget infobrev hur man checkade in och ingen info hur man checkade ut."