Dear Mikael - nice picture. Thanks for sharing.

Hello Terence,We are very apologetic to hear that you were not informed about the construction on the property during your stay. We have done our best to have banners on the Hilton Burlington Lake Champlain and Hotel Champlain websites calling attention to the construction and we send texts before each guest's stay including construction information. However, we recognize that there are breakdowns in communication and will utilize your feedback to improve our experience and service. We pride ourselves on delivering exceptional service, but also on correcting things for the future in the instances when we do not get it right the first time.

Hi Jill,Thank you for your feedback and for your loyalty to the Hilton brand.

Thank you for sharing your feedback!

Thank you for sharing your feedback!

Hello Shelagh,It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We love the Flynn Theatre and are pleased to hear that it was an easy walk from the hotel.

Hello Tejy,Thank you for taking the time to write a review. You are right to expect better service from us, and we are disappointed to hear that we were not able to meet your expectations. Please feel free to contact the hotel directly to address your concerns, especially concerning our staff not being helpful, as we appreciate any opportunity to improve our service and property.

Hello Angel,We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property.

Hello Jane,Thank you for taking the time to write a review. You are right to expect better service from us, and we are disappointed to hear that we were not able to meet your expectations. We have a banner on our Hilton Burlington and Hotel Champlain websites, however we realize that this information has not been translated to auxiliary platforms which we will work to address. Thank you so much for bringing this to our attention and we hope you choose to stay with us again.

Hello Josh,Thank you for taking the time to share your thoughts with us. We are happy you enjoyed our location, staff, and rooms, but we’re very sorry you didn’t enjoy your overall stay with us. We will address the music starting at 5AM - this should not be the case. We apologize that there was a breakdown in communication regarding when your room was ready. We will use this feedback to address concernes with the front desk and housekeeping teams in order to improve our service and product. We hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

We are very fortunate to have so many great reviews here on Expedia, and I greatly appreciate you adding your experience. We hope to host you again soon, Brian!

Dear K,Thank you for taking the time to provide us with feedback about your stay with us! We are so pleased to hear that you found our staff attentive and pleasant to interact with. We hope to host you again soon.

Hello Joann,We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. The beverage pantry troubles you encountered during your stay are not typical of the service we offer. We are certainly glad to know that your enjoyed other aspects of your recent stay, and we look forward to having you back at the Hilton Burlington Lake Champlain soon.

Hello Rod,Thank you for your review, and please accept my apologies for the inconvenience you suffered because of the issues you experienced with the whirlpool, our destination fee, parking, and construction. I understand how frustrating this must have been for you. Our Urban Destination Fee includes the use of our fitness center, beverage pantries, local small business discounts, local attraction discounts, sports equipment rental, outdoor lifestyle spaces, and more. This should have been explained at the front desk and we will address this with their team to ensure that this is part of the check in process. While our Original Skiff restaurant is under construction, our Lily May's Cafe is open and serving dinner until we open the signature restaurant downstairs this summer. We really hoped you'd love us - I'm so saddened to hear that we fell short. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

Hello Kathleen J,Thank you for your review, and please accept my apologies for the inconvenience you suffered because of the issues you experienced due to the lack of construction notice. I understand how frustrating this must have been for you. We worked to ensure that our website had proper information regarding a contruction notification, however we understand that this was not transfered to auxiliary platforms. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to show you the real, world-class experience upon which we’ve built our reputation. We really appreciate the constructive criticism and will constantly work towards meeting that expectation that we proudly set amongst all our guests.

Hello, Ivy. Thank you for sharing your positive experience with us and with your fellow travelers!

Hello Debra,Thank you for sharing your feedback! We are pleased to hear you were able to utilize our close location to the Downtown Burlington attractions.

Hello Carissa,We’re delighted to hear that we went above and beyond in providing you with the best experience possible.

Dear Sandra,We are sorry that you had this experience in our hotel. We greatly appreciate you sharing this with us so that we can make immediate improvements. It is our hope that you give us a second chance on a future visit to Burlington.

Hello William & Erica,First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and our product. It is our aim during construciton for there to be as minimal impact on guest experience as possible. We are disappointed and apologetic to hear that this was not the case with your stay. We hope you give us another chance in the future during your next trip to Burlington.

Hello Elizabeth,First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and our product. There were some breakdowns in communication between departments, and your feedback will be utilized in ensuring we improve our practices so this does not happen again. We are happy to hear that our team worked to resolve the issue, however this should not have been your experience in the first place. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

Dear Michael,Thank you again for staying with us at the Hilton Burlington Lake Champlain, soon to be Hotel Champlain, during your recent visit to the Queen City of Vermont. We are excited about our upcoming conversion to Hotel Champlain and re-introducing the property as a Curio Hotel by Hilton. Thank you for your valuable feedback on, we are happy to read that you enjoyed your stay. We look forward to seeing you again soon.

Dear Robin,We are very sorry to read that you did not enjoy your recent stay at our hotel. It is our hope that you give us a second chance on a future visit to Burlington.

Hello Carrie,Thank you for your feedback and for your loyalty to the Hilton Burlington brand.

Hello Tim,Thank you so much for taking the time to write such an informative review. We will absolutely be discussing some of the points of concern with our staff. Since our cafe Lily May's opening in early April, we have worked with our team to offer more comprehensive and fresh menu items. We greatly appreciate your feedback and will utilize it to improve our product. We hope you choose to stay with us again.

Dear Palloma,Thank you again for staying with us during your recent visit to the Queen City of Vermont. We were honored to have been your host and look forward to welcoming you back soon.

Dear Laurie,Thank you again for staying with us at The Hilton Burlington Lake Champlain, soon to be Hotel Champlain. We are happy to read you enjoyed your stay with us. We look forward to seeing you again soon.

Dear Jacques,Thank you again for staying with us during your recent visit to the Queen City of Vermont. We were honored to have been your host and look forward to welcoming you back soon.

Glad you had a great stay. Hope you will visit us again once our new restaurant in opened mid-June.

Dear Nicolas,We were so happy to read that you enjoyed your recent stay with us and found that our downtown location was a good fit for your stay in Burlington. We could not agree with you more regarding the Lake Views, they are absolutely spectacular. We look forward to welcoming you back soon.

Dear Adriane,Thank you again for staying with us during your recent visit to the Queen City of Vermont. We were honored to have been your host and look forward to welcoming you back soon.

Dear Gina,We are happy to read that you enjoyed your stay with us while visiting the Queen City of Vermont. Thank you for recognizing our fantastic team, they are all true ambassadors of the Hilton Brand.

Hello Emmanuelle,The Urban Destination Fee includes use of our beverage pantries, pool and whirlpool, state of the art fitness center, seasonal sports equipment rental, special attractions and local small business discounts, our community lifestyle spaces, wifi, and a daily food and beverage voucher. We sincerely apologize that this was not explained to you at the front desk.

Thank you for taking the time to write a review, Vivek. We are disappointed to hear that we were not able to meet your expectations.

Dear Yves,Thank you again for staying with us and for this candid and thorough feedback. We are so happy to read you enjoyed your stay with at The Hilton Burlington Lake Champlain, soon to be Hotel Champlain. We greatly appreciate you taking the time to recognize our hotel's cleanliness and attention to every detail. We look forward to welcoming you back soon.

Dear Rileigh,We are happy to read you enjoyed Clover Lawn and our Connected Room Experience. We look forward to welcoming you back soon.

Hello Claire,It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us.

Dear Kimberley,Thank you again for staying with us. We are happy to know that for the most part you enjoyed your visit with us. We will look into the lights in the bathroom and ensure this is addressed immediately. We hope to see you again soon.

I am glad you had a great stay with us. I'm sorry for the tv issues during your stay as well as the construction. I hope that you will come back once all the renovations are done in June. The tvs should be set up to stream Netflix and other streaming stations at that time.

Dear Valued Guest,We are sorry to read you found your guest room to be too small. It is our hope you give us a second chance on a future visit to Burlington. If so we recommend you booking one of our suite options or a panoramic lakeview room.

Dear Kirsty,Please accept our sincerest apologies that your experienced issues with the HVAC in your guest room. Please know that our engineering team is investigating this concern now.

Dear Marie Sarah,We apologize that you did not enjoy your recent stay at our hotel. We are reviewing your comments with our Executive Leadership team and will work to make immediate improvements. It is our hope you give us a second chance on a future visit to Burlington.

Dear Nicholas,Thank you again for staying with us at the Hilton Burlington Lake Champlain during your most recent visit to the Queen City of Vermont. We were happy to read that you enjoyed you stay with us. We look forward to welcoming you back soon.

Hello Chantal,Thank you for your review, and please accept my apologies for the inconvenience you suffered because of the issues you experienced with our satellite restaurant. I understand how frustrating this must have been for you. I have shared your comments with our team members and we will focus in on ways to make sure that this does not happen again.

Dear Mireille,Thank you again for staying with us at the Hilton Burlington Lake Champlain during your most recent visit to the Queen City of Vermont. We were happy to read that you enjoyed you stay with us. We look forward to welcoming you back soon.

Dear Jessica,Thank you again for staying with us at the Hilton Burlington Lake Champlain during your most recent visit to the Queen City of Vermont. We were happy to read that you enjoyed you stay with us. We look forward to welcoming you back soon.

I am responding to your review of your recent stay at the Hilton Lake Champlain Burlington. I'm sorry that your stay was not enjoyable for you. To explain the charges to your credit card: You were charged 200 for the incidentals (100/night) which is charged to all guests. If nothing was charged to the room, that fee would be returned to you at check out (it would actually be removed from your bill as it was just a hold and not a charge). The 93 and change charge was for parking (16/night) and the mandatory Urban Destination Fee (32/night) which includes the 10/day food and beverage credit, high speed WiFi, and other amenities at the hotel.

Dear Eric,We are so happy to read that you were able to take advantage of our state-of-the-art fitness center during your recent visit. Thank you for recognizing the amazing equipment and space that we are able to provide for our guests. We look forward to welcoming you back soon.

Dear John,We apologize that you did not fully enjoy your stay with us due to public areas being under renovation. We hope that you will give us a second chance when we convert to a Curio by Hilton in June 2024.