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Recensioner av Best Western Priory Hotel

3 out of 5
Best Western Priory Hotel
Mildenhall Road Suffolk, Bury St Edmunds, England

Recensioner

7,8

Bra

10 - Fantastiskt i betyg. 159 av 522 recensioner" "
8 - Bra i betyg. 196 av 522 recensioner" "
6 - Okej i betyg. 106 av 522 recensioner" "
4 - Dåligt i betyg. 44 av 522 recensioner" "
2 - Väldigt dåligt i betyg. 17 av 522 recensioner" "

8,2/10

Renlighet

8,4/10

Personal och service

7,6/10

Bekvämligheter

7,4/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

8/10 Bra

Ulrika

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i september 2020
Svar från Hannah 5 nov. 2020
Thank you for taking the time to review you stay with us. Reception

10/10 Fantastiskt

Anneli

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mysigt, rymligt och rent!
Rymligt rum, sköna sängar, stort TV-utbud och mycket trevlig personal.
Svar från K. David 1 mars 2018
Dear Anneli, Thank you for taking the time to review your stay with us at the Priory Hotel. I am pleased to hear that you enjoyed your stay and that my team assisted with this. The bedrooms are due to start refurbishment and improvements in the coming weeks; which I hope to show you on your next visit to the area. Kind regards, Kim David General Manager

6/10 Okej

Neville

Reste med familjen
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Somewhat tired room, curtains thin no blind bright sun wakes you up at 5am! Maybe we were unlucky with the room.
Bodde här 1 natt i maj 2024

8/10 Bra

Lynda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Loved the area and staff helpful in a lovely quiet area
Bodde här 1 natt i april 2024
Svar från Frank Queen, General Manager 28 apr. 2024
Good Morning, Thank you for taking the time to review your stay with us. We hope to welcome you back to the hotel again soon. Kind Regards

6/10 Okej

Phillip

Gillade inte: Personal och service och boendets skick och faciliteter
Sadly the hotel was very warm with no way to adjust the room heating. Windows could not be opened and even with this I could clearly hear the cars from the road outside. Also had a few things falling apart in my room and to top it off a lovely fire alarm went off at 06:50 to wake everyone up. Just to finish my stay, the check out computer did not work and advised to speak a staff member which took me ages to find anyone. Sadly think I will be looking elsewhere to stay on my next visit.
Bodde här 1 natt i mars 2024
Svar från Frank Queen, General Manager 28 apr. 2024
Good Morning, Thank you for taking the time to review your stay with us. I am sorry to hear you had a few issues, during your stay with us. We will look into al the comments made. We hope to welcome you back to the hotel again soon. Kind Regards

6/10 Okej

Carey

Reste med familjen
Gillade: Renlighet
Beautiful grounds - on arrival had to hunt the hotel to find someone to check in - room was basic but clean - water was scalding hot or freezing cold, breakfast was very good
Bodde här 1 natt i februari 2024
Svar från Frank Queen, General Manager 13 mars 2024
Good Afternoon, Thank you for taking the time to review your stay with us. We hope to welcome you back to the hotel again soon. Kind Regards

6/10 Okej

Nicola

Bodde här 1 natt i januari 2024
Svar från Frank- The General Manager 25 jan. 2024
Thank you for taking the time to provide us with your views on your stay with us.

8/10 Bra

Stephen

Bodde här 4 nätter i december 2023
Svar från Frank- The General Manager 25 jan. 2024
Thank you for taking the time to provide us with your views on your stay with us.

10/10 Fantastiskt

Teresa

Bodde här 1 natt i december 2023
Svar från Frank- The General Manager 25 jan. 2024
Thank you for taking the time to provide us with your views on your stay with us.

4/10 Dåligt

Ian

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
On first arrival to the reception ,was a very dirty carpet. then even though a young lady was at the desk, my husband had trouble checking us in, after having 4 mini strokes this year. Then our very dated and dirty room was not what we were expecting.
Bodde här 1 natt i december 2023
Svar från Frank- The General Manager 25 jan. 2024
Dear Ian, Thank you for taking the time to tell us about your experience. All of your concerns and view will be taken into consideration and actioned where possible. We look forward to welcoming you back in the near future.

10/10 Fantastiskt

Kathryn

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Spacious clean room. On site parking. Would stay again in the future.
Bodde här 1 natt i december 2023
Svar från Frank- The General Manager 25 jan. 2024
Dear Kathryn, Thank you for taking the time to provide us with your views on your stay with us. We are over the moon that you have enjoyed your stay throughout. All the team will be informed of your kind comments. We look forward to welcoming you back in the near future.Read more

8/10 Bra

Maria

Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Amanda

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely hotel
Had a lovely stay with the family
Bodde här 1 natt i oktober 2023

8/10 Bra

Ingrid

Reste med sin partner
Gillade: Renlighet och personal och service
Attractive setting and gardens. Interesting history.
Bodde här 1 natt i september 2023

6/10 Okej

Paul, Golcar

Affärsresenär
I needed a bed, it had one, needs a bit of Lovin to compare it to other hotels locally.
Bodde här 1 natt i oktober 2023
Svar från Frank- The General Manager 5 okt. 2023
Thank you for your feedback. We look forward to welcoming you back again soon.Kind Regards

6/10 Okej

BRIAN

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Did not like the wedding party going on till mid night , with a heavy bass music, then ending with fire works. thanks a lot.
Bodde här 2 nätter i september 2023
Svar från Frank- The General Manager 26 sep. 2023
Sorry to hear there were a few issues during your stay with us. We are taking on board all the comments you have made. Thank you for taking the time to review your stay with us. We hope to welcome you back to the hotel again soon. Kind Regards, Frank Queen General Manager

10/10 Fantastiskt

Robert

Bodde här 4 nätter i september 2023

4/10 Dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
A one off stay
Room wasn't ready for check in (arrived around 15.45) - got a free drink for the inconvenience which was appreciated. Room was good in size but just very old - stains on the carpet, door chain not working, bathroom really old (flush the toilet multiple times for it to work). When i asked to have the room serviced, only the bed was made and bin emptied - no new towels even though they were in the bathtub to be replaced... in fact these used towels were just put on the radiator... overall the wbole place meeds a makeover and maybe some training for the staff as well
Bodde här 3 nätter i september 2023
Svar från Frank- The General Manager 26 sep. 2023
Sorry to hear there were a few issues during your stay with us. We are taking on board all the comments you have made. Thank you for taking the time to review your stay with us. We hope to welcome you back to the hotel again soon. Kind Regards, Frank Queen General Manager

8/10 Bra

Kevin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I really enjoyed staying at this hotel. The room I had this time was very comfortable with a spacious bathroom. The traffic noise was manageable, because the beautiful gardens provided secluded and peaceful respite. The staff, as always, were fantastically attentive, both on reception, at breakfast and at dinner, so many thanks to you all for that. I will definitely return in the future.
Bodde här 2 nätter i september 2023

8/10 Bra

LAURENCE

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023
Svar från Frank- The General Manager 26 sep. 2023
Thank you for taking the time to review your stay with us. We hope to welcome you back to the hotel again soon. Kind Regards, Frank Queen General Manager

6/10 Okej

Sue

Affärsresenär, Reste med sin partner
Gillade: Boendets skick och faciliteter
Couple of issues in the room, but otherwise a comfortable one.
Bodde här 1 natt i september 2023
Svar från Frank- The General Manager 26 sep. 2023
Thank you for taking the time to review your stay with us. We hope to welcome you back to the hotel again soon. Kind Regards, Frank Queen General Manager

10/10 Fantastiskt

Peter

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A quiet comfortable stay
Bodde här 1 natt i augusti 2023
Svar från Frank- The General Manager 26 sep. 2023
Thank you for taking the time to review your stay with us. We hope to welcome you back to the hotel again soon. Kind Regards, Frank Queen General Manager

10/10 Fantastiskt

Mathilda

Bodde här 1 natt i augusti 2023
Svar från Frank- The General Manager 26 sep. 2023
Thank you for taking the time to review your stay with us. We hope to welcome you back to the hotel again soon. Kind Regards, Frank Queen General Manager

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ive stayed at this hotel before, and as always excellent no faults. Brilliant
Bodde här 1 natt i augusti 2023
Svar från Frank- The General Manager 26 sep. 2023
Thank you for taking the time to review your stay with us. We hope to welcome you back to the hotel again soon. Kind Regards, Frank Queen General Manager

10/10 Fantastiskt

Ron

Bodde här 1 natt i juli 2023
Svar från Frank- The General Manager 26 sep. 2023
Thank you for taking the time to review your stay with us. We hope to welcome you back to the hotel again soon. Kind Regards, Frank Queen General Manager

8/10 Bra

Janet

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
nice quiet location but insufficient parking.
Bodde här 1 natt i juli 2023

8/10 Bra

David

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
one night business stay
Good wi fi. Evening Food was good quality. Breakfast prompt and good. comfortable room, good shower. Ample parking
Bodde här 1 natt i juli 2023
Svar från Frank Queen, General Manager 20 juli 2023
Dear David, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Fantastiskt

Stuart

Affärsresenär
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Great location. Nice room.
Bodde här 4 nätter i juli 2023
Svar från Frank Queen, General Manager 20 juli 2023
Dear Stuart, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okej

Sjor

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Our room was at the back of the building opening onto a parking lot, where the staff hung out and smoke and other staff emptying glass bottles in the metal recycle bins, ridiculously loud and shocking noise. We were trying to sleep before driving to the airport very early in the morning
Bodde här 1 natt i juli 2023
Svar från Frank Queen, General Manager 20 juli 2023
Dear Sjor, Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okej

STEVE

Bodde här 1 natt i juli 2023
Svar från Frank Queen, General Manager 20 juli 2023
Dear Steve, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bra

Peter

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The hotel has been renovated since we last stayed and is nice and modern with a walk in shower. Our room had twin beds which were very narrow and quite firm. We did have an issue with the shower temperature but the staff rectified that promptly. The only complaint would be the cost of breakfast, you cannot just pay for a continental breakfast.
Bodde här 3 nätter i juni 2023
Svar från Frank Queen, General Manager 27 juni 2023
Dear Peter, Thank you so much for your review. The team and I are delighted you enjoyed your stay with us and that all issues were dealt with for you. I apologise you weren't happy with the cost of breakfast, we charge 12.95 for a full breakfast, which includes anything from the buffet as well as a cooked breakfast. Continental breakfasts are charged at 7.95 which entitles you to anything from our buffet. We hope this doesn't deter you from staying again in the future. If you book a bed and breakfast rate this would be better value for money and means you can have anything from the buffet and breakfast menu.

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location in lovely well maintained grounds.
Bodde här 3 nätter i juni 2023
Svar från Frank Queen, General Manager 25 juni 2023
Dear John, Thank you for your fantastic review, the team and I are delighted you enjoyed your stay with us and look forward to welcoming you back again very soon.

6/10 Okej

Michael

Gillade: Renlighet och personal och service
Helpful staff, quiet location
Bodde här 1 natt i juni 2023
Svar från Frank- The General Manager 20 juni 2023
Dear Michael,Thank you for review on your stay with us all of your kind words will be passed onto the time. We look forward to welcoming you back in the near future.

10/10 Fantastiskt

guy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great
Exc Excellent value for money. Travelling on a budget you really couldn't do better. Breakfast is great, room clean and tidy, staff friendly and helpful. Nice grounds a little oasis.
Bodde här 1 natt i juni 2023
Svar från Frank- The General Manager 20 juni 2023
Dear Guy, Thank you for taking the time to provide us with your feedback. We look forward to welcoming you back in the near future.

8/10 Bra

Andy, Hove

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice clean hotel with a comfortable and spacious room.
Bodde här 1 natt i juni 2023
Svar från Frank Queen, General Manager 15 juni 2023
Dear Andy , Thank you for reviewing your recent stay with us. I am delighted you enjoyed your time with us and we all look forward to welcoming you back again soon.

10/10 Fantastiskt

Sean

Bodde här 1 natt i juni 2023
Svar från Frank Queen, General Manager 15 juni 2023
Dear Sean, Thank you for reviewing your recent stay with us. I am delighted you enjoyed your time with us and we all look forward to welcoming you back again soon.

8/10 Bra

Ellen

Gillade: Renlighet och personal och service
Generally a good standard but parking is a struggle if you arrive when a function is taking place. Breakfast buffet was fine. Would definitely stay again.
Bodde här 1 natt i juni 2023
Svar från Frank Queen, General Manager 15 juni 2023
Dear Ellen, Thank you for reviewing your recent stay with us. I am delighted you enjoyed your time with us and we all look forward to welcoming you back again soon.

8/10 Bra

Terrence

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stay at the prior bury st edmonds
Overall was a nice stay the room was clean but felt warm and smelt a bit stale the twin beds were quite small in width not good if you were a larger built person also felt a chest of draws would be good as only small draws not big enough for clothes. But everything you need in room. The staff very welcoming and restaurant service very good .
Bodde här 2 nätter i juni 2023
Svar från Frank Queen, General Manager 10 juni 2023
Dear Terrence, Thank you for your very positive review and feedback. Guest experience is at the heart of everything we do here at The Priory and are committed to delivering excellence. Feedback like yours only improves how we do this. We very much look forward to welcoming you back again soon.

6/10 Okej

michael

Affärsresenär
Gillade: Rummets bekvämlighet
Ok , i guess will probbaly stay again
Did hat it needed to. was concerned i would break the batch while showering as the base was flexing every time i moved , a light was on perminatly and i had to remove the bulb as couldnt find a switch , chain for door not working . needs a bit of love and attntion .
Bodde här 1 natt i juni 2023
Svar från Frank Queen, General Manager 8 juni 2023
Dear Michael, Thank you for your review. I apologise there were a few minor issues with your stay. Our Maintenance Team are always on hand to assist with any issues as and when they arise and rest assured this will be fed back to the team. We look forward to seeing you again soon.

10/10 Fantastiskt

Henrik

Bodde här 1 natt i maj 2023
Svar från Frank Queen, General Manager 25 maj 2023
Dear Henrik, Thank you so much for reviewing your recent stay with us. We look forward to hopefully welcoming you back again soon.

8/10 Bra

Andy, Hove

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice surroundings and easily accessible, clean room and nice conservatory restaurant
Bodde här 1 natt i maj 2023
Svar från Frank Queen, General Manager 25 maj 2023
Dear Angela, Thank you so much for reviewing your recent stay with us and for your positive comments. We look forward to hopefully welcoming you back again soon.

8/10 Bra

Dennis

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
You got what you paid for.
Bodde här 2 nätter i april 2023
Svar från Frank Queen, General Manager 25 maj 2023
Dear Dennis, Thank you so much for reviewing your recent stay with us. We look forward to hopefully welcoming you back again soon.

8/10 Bra

Susan

Reste med sin partner
Gillade: Renlighet och personal och service
Friendly staff, very welcoming. Lovely room and walking distance into town. Would definitely visit again.
Bodde här 1 natt i april 2023
Svar från Frank Queen, General Manager 25 maj 2023
Dear Susan, Thank you so much for reviewing your recent stay with us and for your fantastic comments. We look forward to hopefully welcoming you back again soon.

6/10 Okej

david

Reste i grupp
Gillade: Renlighet och personal och service
staff friendly and helpful. Food excellent. hotel clean. However we paid for a superior room and the only room that ours was superior to is a cupboard
Bodde här 3 nätter i april 2023
Svar från Frank Queen, General Manager 28 apr. 2023
Dear David, Thank you for reviewing your recent stay with us. I am delighted that you enjoyed our hotel and food and thank you for your positive comments regarding our team members. I am sorry to hear you feel the room was not up to Superior Standard, we are always happy to offer alternative rooms if we are made aware. We hope to see you again soon.

8/10 Bra

Angela

Bodde här 1 natt i april 2023
Svar från Frank Queen, General Manager 25 maj 2023
Dear Angela, Thank you so much for reviewing your recent stay with us. We look forward to hopefully welcoming you back again soon.

10/10 Fantastiskt

guy

Bodde här 1 natt i april 2023
Svar från Frank- The General Manager 16 apr. 2023
Dear Guy, Thank you for taking the time review your stay. We hope you will visit again soon. Kind Regards

10/10 Fantastiskt

stuart

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful clean room. Comfortable abd excellent nights sleep. Not a peep heard.
Bodde här 1 natt i mars 2023
Svar från Frank Queen, General Manager 30 mars 2023
Dear Stuart, thank you so much for your fantastic review of your recent stay with us here at The Priory Hotel. On behalf of everyone, it was a pleasure to have hosted your stay in Bury St Edmunds and we all look forward to seeing you again very soon.

10/10 Fantastiskt

Andy, Hove

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice setting back from the main road, quiet and a nice relaxing garden room, the room was comfortable and the wifi worked perfectly
Bodde här 1 natt i mars 2023
Svar från Frank- The General Manager 22 mars 2023
Dear Andy, Thank you for taking the time to review your stay with us. Kind Regards

10/10 Fantastiskt

Simon

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
No complaints 👌
Clean, spacious room with car parking outside the door. WiFi worked perfectly secure with password rather than having to sign in, which would be irritating. The staff were friendly and helpful. Pet friendly, for £10 per dog per night. Recommended and would stay there again.
Bodde här 1 natt i mars 2023
Svar från Frank- The General Manager 13 mars 2023
Dear Simon, Thank you so much for your great review. We're delighted you enjoyed your stay with us and would recommend us. We very much look forward to seeing you again soon.

4/10 Dåligt

Piers

Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The property was empty at around 10.0 pm ,the bed mattress was poor and the facilities in the bedroom were limited one easy chair and one office type chair.
Svar från Frank- The General Manager 24 jan. 2023
Thank you for your feedback we will looked into your concerns.