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Recensioner av Ensana Buxton Crecent

5 out of 5
Ensana Buxton Crecent
The Crescent, Buxton, England

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 321 av 482 recensioner" "
8 - Bra i betyg. 96 av 482 recensioner" "
6 - Okej i betyg. 36 av 482 recensioner" "
4 - Dåligt i betyg. 16 av 482 recensioner" "
2 - Väldigt dåligt i betyg. 13 av 482 recensioner" "

9,6/10

Renlighet

8,8/10

Personal och service

9,4/10

Bekvämligheter

9,6/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

8/10 Bra

Charlie

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Amazing building, great spa area and has a lovely bar area too. Staff were friendly enough and helpful enough but you would expect them to at least ask if you have had a nice stay, or even say goodbye after you’ve checked out and paid the bill. On arrival we were also not given any directions to our room and had to ask. Five star hotels should be doing the basics properly in my opinion. Breakfast staff were brilliant but breakfast was underwhelming, unfortunately - why write on your menu fresh orange juice if it isn’t fresh? Again, I’d expect a five star hotel to serve fresh orange juice as opposed to out of a carton. On the whole, a great stay and I would return, but they could very easily make this hotel better.
Bodde här 2 nätter i maj 2024
Svar från Francesca Graham 17 maj 2024
Thank you for taking the time to review your recent stay with us. I shall certainly pass on your feedback and address the comments above as this is certainly not our usual standard. We hope this is noted should you return again in the future. Kind Regards Francesca Graham Reception Manager Kind Regards

10/10 Fantastiskt

Babita

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful hotel with good restaurant options within walking distance. Spa is lovely with so many different areas.
Bodde här 1 natt i maj 2024
Svar från Francesca Graham 8 maj 2024
Thank you for taking the time to review your recent stay. It is great to see you enjoyed your time with us. We hope to welcome you back again. Kind Regards

10/10 Fantastiskt

Paul

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från Francesca Graham 1 maj 2024
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

10/10 Fantastiskt

Helen

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It is a lovely hotel and the spa facilities are very good. It was a really nice treat. I'd only stay here if you are interested in using the spa, otherwise you might find a cheaper hotel is better.
Bodde här 1 natt i april 2024
Svar från Francesca Graham 25 apr. 2024
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

10/10 Fantastiskt

Nicholas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Wonderful hotel in a perfect location, all the staff were very friendly and helpful.
Bodde här 1 natt i april 2024
Svar från Francesca Graham 25 apr. 2024
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

8/10 Bra

Rauan, addison

Reste med sin partner
Gillade: Bekvämligheter och boendets skick och faciliteter
a wonderful stay marred by an unfortunate incident involving staff at breakfast. But otherwise we really enjoyed. Finally, a bit of flexibility with checkout time would be nice.
Bodde här 4 nätter i april 2024
Svar från Francesca Graham 22 apr. 2024
Thank you for taking the time to review your recent stay with us. I am sorry to read that you did encounter an issue whilst with us, but glad to see this did not spoil your stay. We hope to welcome you back again. Kind Regards

10/10 Fantastiskt

Michael

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great staying there
Bodde här 1 natt i april 2024
Svar från Francesca Graham 20 apr. 2024
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time at the hotel. Kind Regards

10/10 Fantastiskt

Saloni

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All good. I left my charger and hotel charges to send . Also bathroom door didnt shut properly but have informed hotel
Bodde här 1 natt i april 2024
Svar från Francesca Graham 17 apr. 2024
Thank you for taking the time to review your recent stay with us. Should you prefer to collect your charger from the hotel we can of course arrange this. We hope to welcome you back again. Kind Regards

8/10 Bra

Gabriele

Gillade: Bekvämligheter
Everything was absolutely perfect
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Tom

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Francesca Graham 14 apr. 2024
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

10/10 Fantastiskt

tree

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fantastic hotel, friendly staff and a very nice spa.
Bodde här 2 nätter i april 2024
Svar från Francesca Graham 9 apr. 2024
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

8/10 Bra

ED

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent historic building now fully restored. The Spa areas and facilities first class. Restaurant pricey and serves small portions.
Bodde här 2 nätter i mars 2024
Svar från Francesca Graham 27 mars 2024
Thank you for taking the time to review your recent stay with us. I shall certainly pass on your feedback to our Executive Head Chef. We hope to welcome you back again. Kind Regards

10/10 Fantastiskt

James

Bodde här 1 natt i mars 2024
Svar från Francesca Graham 17 apr. 2024
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here at the hotel. We hope to welcome you back again. Kind Regards

10/10 Fantastiskt

Kate

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I was there for a wedding party and cant fault anything on the day. I think breakfast was good but things were running out and taking ages to be replenished and i had about finished before my coffee arrived.
Bodde här 1 natt i mars 2024
Svar från Francesca Graham 3 apr. 2024
Thank you for taking the time to review your recent stay with us. Thank you for your feedback I shall certainly pass this over to our Food and Beverage Management team to look into. We hope to welcome you back again. Kind Regards

10/10 Fantastiskt

Angela

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Francesca Graham 27 mars 2024
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

10/10 Fantastiskt

Michele

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great Renovation
Bodde här 1 natt i mars 2024
Svar från Francesca Graham 17 mars 2024
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

10/10 Fantastiskt

Simon

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Awsome…such a lovely place …would highly recomend
Bodde här 1 natt i mars 2024
Svar från Francesca Graham 11 mars 2024
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here at the hotel. We hope to welcome you back again. Kind Regards

10/10 Fantastiskt

sam

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lovely spa
Bodde här 1 natt i mars 2024
Svar från Francesca Graham 4 mars 2024
Thank you for taking the time to review your recent stay with us.We hope to welcome you back again. Kind Regards

10/10 Fantastiskt

Carolyn

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love this hotel all staff lovely food great spa area lovely .
Bodde här 1 natt i februari 2024
Svar från Francesca Graham 4 mars 2024
Thank you for taking the time to review your recent stay with us.We hope to welcome you back again. Kind Regards

6/10 Okej

Lucy

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
The hotel is perfectly fine. Three stars because it's extremely expensive for what it is.
Bodde här 1 natt i februari 2024
Svar från Francesca Graham 1 mars 2024
Thank you for taking the time to review your recent stay with us. I am sorry to read you found us to be over priced. I do hope this does deter you from visiting us again. Kind Regards

10/10 Fantastiskt

Cecilia

Gillade: Boendets skick och faciliteter
Spa facilities
Bodde här 1 natt i februari 2024
Svar från Francesca Graham 24 feb. 2024
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here at the hotel. We hope to welcome you back again. Kind Regards

8/10 Bra

Sara

Reste med sin partner
It’s a lovely hotel for the area but it’s not a 5*. Rooms are lovely. Common areas are bland and don’t have any ambience. Spa although lovely from the point of view of it being a spa town, lacked that edge you get from 5*. Treatment rooms were uninspiring and cold, steam room really smelt and was not hot at all, therapist surly, didn’t introduce herself. Outside pool lovely and saves it. Breakfast plentiful. Didn’t eat there but Buxton Brewery have some Amazing venues behind the hotel. Amazing for Buxton they renovated The Cresent to the tune of £70m but sadly it just misses a trick on surly service and interiors.
Bodde här 3 nätter i februari 2024
Svar från Francesca Graham 24 feb. 2024
Thank you for taking the time to review your recent stay with us. I shall certainly pass on your feedback to the relevant departments to ensure improvements are made where needed. We hope this does not deter you from visiting us again. Kind Regards

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Francesca Graham 24 feb. 2024
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here at the hotel. We hope to welcome you back again. Kind Regards

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Confirm bed sizes before booking & shy staff.
Generally a wonderful stay, though not as good as last time based on these two points: On the Hotel.com website, it says that the superior attic rooms come with a King Bed, though they are actually all double. None of the staff will greet you (except for the concierges), unless you greet them first, which we found unwelcoming. Heads are lowered and eye contact avoided.
Bodde här 1 natt i februari 2024
Svar från Francesca Graham 24 feb. 2024
Thank you for taking the time to review your recent stay with us. I am sorry to read that you felt unwelcome when you arrived I shall certainly address this with the team. We hope to welcome you back again. Kind Regards

8/10 Bra

Wendy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Francesca Graham 24 feb. 2024
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here at the hotel. We hope to welcome you back again. Kind Regards

10/10 Fantastiskt

Kevin

Bodde här 1 natt i februari 2024
Svar från Francesca Graham 24 mars 2024
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again in the future. Kind Regards

10/10 Fantastiskt

Tracey

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful hotel .. lovely location .
Svar från Francesca Graham 19 feb. 2024
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here with us and we hope to welcome you back again. Kind Regards

10/10 Fantastiskt

Carol-Anne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Absolutely loved this hotel and spa. Stunning renovations. Huge room with period furniture, tasteful modern additions. Spa is one of the best I have ever been to. Only minor criticisms: would’ve benefitted from a floor plan or map of the hotel and spa: a brochure or web bio of the history and renovation would be a nice addition.
Bodde här 1 natt i februari 2024
Svar från Francesca Graham 19 feb. 2024
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here with us, I shall certainly pass on your feedback regarding a map. In regards to the history it can all be found on our bedroom televisions, or the team can happily print one out for guests should they want a physical copy. We hope to welcome you back again. Kind Regards

10/10 Fantastiskt

Andrew

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från Francesca Graham 19 feb. 2024
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here with us and we hope to welcome you back again. Kind Regards

6/10 Okej

Sophie

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Francesca Graham 19 feb. 2024
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

10/10 Fantastiskt

Robert

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place
Bodde här 1 natt i februari 2024
Svar från Francesca Graham 19 feb. 2024
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here with us and we hope to welcome you back again. Kind Regards

10/10 Fantastiskt

Sally

Gillade: Renlighet och personal och service
Bodde här 1 natt i februari 2024
Svar från Francesca Graham 19 feb. 2024
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here with us and we hope to welcome you back again. Kind Regards

10/10 Fantastiskt

Christopher

Bodde här 2 nätter i februari 2024
Svar från Francesca Graham 14 feb. 2024
Thank you for taking the time to feedback following your recent stay. We hope to welcome you back again. Kind Regards

8/10 Bra

Jayne

Gillade: Renlighet
Bodde här 1 natt i februari 2024
Svar från Francesca Graham 14 feb. 2024
Thank you for taking the time to feedback following your recent stay. We hope to welcome you back again. Kind Regards

10/10 Fantastiskt

Andrew

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Relaxing break
Lovely hotel with an excellent spa and great staff
Bodde här 3 nätter i februari 2024
Svar från Francesca Graham 14 feb. 2024
Thank you for taking the time to feedback following your recent stay. We hope to welcome you back again. Kind Regards

10/10 Fantastiskt

Janet

Bodde här 1 natt i februari 2024
Svar från Francesca Graham 14 feb. 2024
Thank you for taking the time to feedback following your recent stay. We hope to welcome you back again. Kind Regards

6/10 Okej

Verifierad resenär

Reste i grupp
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Great hotel but need to train their staff
Lovely hotel in a lovely old building. The hotel is let down by poor service in the bar and breakfast -really slow and seemingly untrained. The hotel is very expensive - not worth the money in my opinion
Bodde här 1 natt i februari 2024
Svar från Francesca Graham 14 feb. 2024
Thank you for taking the time to feedback following your recent stay. I am sorry to read you encountered issues during your stay and I shall be sure to pass this feedback onto the relevant departments. We hope this does not deter you from visiting us again. Kind Regards

10/10 Fantastiskt

Valerie

Bodde här 1 natt i februari 2024
Svar från Francesca Graham 24 mars 2024
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again in the future. Kind Regards

10/10 Fantastiskt

Beverley

Gillade: Personal och service och boendets skick och faciliteter
I was made to feel very welcome, the valet parking attendants were extremely polite and helpful. The receptionists were happy to help with my many enquiries and the bar staff were very friendly.. my only slight negative was not enough signs around the hotel to guide you, especially to spa and spa staff didn’t seem to interested in helping me. The pools were amazing. Would definitely return
Bodde här 1 natt i februari 2024
Svar från Francesca Graham 14 feb. 2024
Thank you for taking the time to review your recent stay with us. I shall certainly pass on your feedback. We hope to welcome you back again. Kind Regards

10/10 Fantastiskt

Melissa

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing
Bodde här 1 natt i februari 2024
Svar från Francesca Graham 8 feb. 2024
Thank you for taking the time to feedback. We hope to welcome you back again. Kind Regards

10/10 Fantastiskt

Susan

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stunning!
A fantastic hotel in a lovely spa town with lots of great restaurants near by. Service, staff & facilities are all top class.
Bodde här 1 natt i januari 2024
Svar från Francesca Graham 8 feb. 2024
Thank you for taking the time to feedback. We hope to welcome you back again. Kind Regards

10/10 Fantastiskt

Jane

Bodde här 2 nätter i februari 2024
Svar från Francesca Graham 8 feb. 2024
Thank you for taking the time to feedback. We hope to welcome you back again. Kind Regards

8/10 Bra

Catherine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Francesca Graham 8 feb. 2024
Thank you for taking the time to feedback. We hope to welcome you back again. Kind Regards

10/10 Fantastiskt

Eric

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fantastic room, with a beautiful but ice cold bathroom.
Bodde här 1 natt i januari 2024
Svar från Francesca Graham 2 feb. 2024
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

10/10 Fantastiskt

Alan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Francesca Graham 2 feb. 2024
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

10/10 Fantastiskt

Joseph

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Francesca Graham 2 feb. 2024
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Francesca Graham 27 jan. 2024
Thank you for taking the time to review your recent stay. It is great to see you enjoyed your time here at the hotel. We hope to welcome you back again. Kind Regards

8/10 Bra

Leila

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It was nice. We stayed here a couple of years ago, snd it is starting to look abit tired. Especially in the spa area.
Bodde här 1 natt i januari 2024
Svar från Francesca Graham 27 jan. 2024
Thank you for taking the time to review your recent stay with us. I shall certainly pass on your feedback to our maintenance team. We hope to welcome you back in the near future. Kind Regards

8/10 Bra

Natasha

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Francesca Graham 27 jan. 2024
Thank you for taking the time to review your recent stay with us. We hope to welcome you back in the near future. Kind Regards

10/10 Fantastiskt

Louise

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Francesca Graham 21 jan. 2024
Thank you for taking the time to review your recent stay. It is great to see yo enjoyed our time with us. We hope to welcome you back again. Kind Regards