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Recensioner av UpValley Inn & Hot Springs, Ascend Hotel Collection

2.5 out of 5
UpValley Inn & Hot Springs, Ascend Hotel Collection
1865 Lincoln Avenue, Calistoga, CA

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 437 av 712 recensioner" "
8 - Bra i betyg. 197 av 712 recensioner" "
6 - Okej i betyg. 48 av 712 recensioner" "
4 - Dåligt i betyg. 15 av 712 recensioner" "
2 - Väldigt dåligt i betyg. 15 av 712 recensioner" "

9,6/10

Renlighet

9,2/10

Personal och service

8,6/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

8/10 Bra

Miranda

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hjälpsam personal och fräscht hotell
Bodde här 1 natt i februari 2019
Svar från Team UpValley Inn & Hot Springs 14 mars 2019
Tack!

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Awesome
Very nice place, really enjoyed our stay!

10/10 Fantastiskt

Sylvia

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Loved the mineral baths!
Bodde här 3 nätter i april 2024

8/10 Bra

Luke

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Megan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property had a beautiful view. It was just around the corner from town. The UpValley Inn is quint. The pool, hot tub, sauna, and steam room were very nice. The front desk staff were very nice and helpful.
Bodde här 3 nätter i april 2024

4/10 Dåligt

Holli C

Reste med familjen
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The geothermal pool was way too hot. Perhaps they could find a way to cool it like they do at Harbin Hot Springs, which is where we ended up going for the two days of our stay. We had to pay $99 each for the membership and travel from Upvalley to Harbin each day if we wanted to enjoy geothermal pools. Also a big issue was that they advertised that they had the filtered water dispenser, but is has been out of order the entire stay. We were able to use the dispenser at Harbin Hot Springs. The last day, Sunday, we booked massages at a local resort and will enjoy their temperature regulated geothermal pools afterwards. So in total, we used Upvalley as a place to sleep only. Not really worth it and we will not stay here again. Very disappointed that EXPEDIA WOULD NOT LET ME CANCEL MY RESERVATIONS WHEN WE ARRIVED AND WERE UNDERWHELMED.
Bodde här 2 nätter i april 2024

8/10 Bra

Claire

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Seems like the rooms were recently renovated/updated and were nice and clean. The steam room and sauna by the pools seemed brand new, clean and well kept. Pool/hot springs area is a bit outdated but still did the trick for a nice spa weekend.
Bodde här 2 nätter i april 2024

8/10 Bra

Priscilla

Gillade: Bekvämligheter och boendets skick och faciliteter
This place was nicely remodeled and I really enjoyed the room and very comfortable bed! My only complaint was the pool and spa could REALLY use a refurbishment! They were outdated and uninviting. The hot springs were the whole draw to the property and we didn't use it much for that reason. Disappointing.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Norman

Bodde här 1 natt i april 2024

8/10 Bra

Mary

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Loved the clean open air mineral pool, steam room & sauna. Access to Starbucks coffee & hot chocolate in the lobby with Keurig coffee/tea pods & fridge in the room made the stay comfortable and enjoyable. Staff were friendly & helpful.
Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

Eunice

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very quiet and safe. Close to downtown Calistoga.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Jacqueline

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very friendly and helpful! The accommodations were very clean and attractive. The only negative was that I personally found the hot tub was not warm enough.
Bodde här 2 nätter i april 2024

8/10 Bra

Julie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We enjoyed our stay! The room was very clean, quiet and comfortable. The mineral pool and jacuzzi were very nice to soak in after a day of exploration. Sauna and steam room were nice too! The only complaint would be the accumulation of trash outside the rooms. Multiple bags on the ground and trash outside was not emptied the entire time we were there (2.5 days). Overall, it was nice and I would stay here again.
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Antoinette

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely hotel with walkable dining options and a wonderful trail nearby. Enjoyed the pool and saunas. Will definitely come back.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

J

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Budget-friendly, close walk to town, and very comfortable beds!
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Kathryn

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I love the pool, hot tub, steam room, and sauna! The rooms are large and comfortable and the staff is great. I also appreciate how quiet it is. I have stayed twice and will return again.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

PHILIP

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice facility and the hot spring pools, a little aged, were great! The steam room and sauna are very nice!
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Heidi

Reste med sin partner
Gillade: Bekvämligheter
Everything
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Hazel

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the sauna and steam room. Took advantage of the free bike for a couple of hours and rode to town and was able to visit the Sharpsteen museum (free admission). Less than 10 minute drive to Castello di Amorosa castle winery.
Bodde här 3 nätter i mars 2024

6/10 Okej

Marissa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I was really hoping for a romantic getaway in Calistoga, but felt the property was lacking that ambiance. The two “mineral pools” were chlorinated and basically felt like a regular pool and a jacuzzi. They were crawling with kids, all the way up until pool close. I did enjoy the saunas, definitely the redeeming quality of the hotel.
Bodde här 1 natt i mars 2024
Svar från General Manager 25 mars 2024
Thank you so much We appreciate your feedback about your experience during your stay with us. Our outdoor mineral pools in the Jacuzzi require chlorine to meet Napa County's requirements. As we are a family-friendly place, at certain times of the year there are families here with children that would utilize the amenities that we do offer all of our guests. Thank you so much for choosing to stay with us and have a great rest of your day.

4/10 Dåligt

elena

Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Ersan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
clean and great experience in check-in
Bodde här 1 natt i mars 2024
Svar från General Manager 25 mars 2024
Thank you so much! We appreciate your feedback and are happy to hear you enjoy your stay. Looking forward to seeing you again on your next trip to Calistoga. Thank you and take care

10/10 Fantastiskt

Paula

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great mineral water pool, view, quiet
Bodde här 1 natt i mars 2024
Svar från General Manager 21 mars 2024
Thank you for taking the time to post a review about your stay with us. Happy to hear that you enjoyed our mineral pool during your stay. Looking forward to seeing you on your next visit.

10/10 Fantastiskt

Kristen, SEMINOLE

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I am glad i stayed here for my first time in Napa. Not too close to many wineries but not far for many in the northern part of the valley like Castello di Amorosa and Sterling. A short drive (or walk if you'd like) to their downtown with some pretty good dining options. The property eas clean and lived the ice and water machine. I stayed in a king suite with a patio and it was awesome...too bad it rained most of the time. I think this is a good and affordable place to stay and I would recommend it.
Bodde här 3 nätter i mars 2024
Svar från General Manager 21 mars 2024
Thank you so much for taking the time to post a review about your experience during your stay with us. We are happy to hear that you enjoyed your stay and we hope to see you again on your next trip to Calistoga

10/10 Fantastiskt

Rina

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The mineral hot springs pool, steam room and sauna were fantastic! We only wish it opened earlier than 9am. Staff was very friendly, the rooms were clean and parking was easy. It was very close to the restaurants and shopping, and we will definitely stay here again.
Bodde här 1 natt i mars 2024
Svar från General Manager 25 mars 2024
Hello Rina. Thank you so much for taking the time to post a review about your experience with us. We are happy to hear that we exceeded your expectations and we look forward to seeing you again soon on your next trip to Calistoga. Thank you and have a great rest of your day

6/10 Okej

Pascal, Breitenbach am Inn

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Die Zimmer, die Aufenthaltsmöglichkeiten und der Saunabereich waren schön, sauber und neu. Die Poolanlagen waren jedoch leider sehr marode und einfach dreckig. In beiden Pools sehr viele Blätter und Insekten. Eigentlich müssten diese beide saniert oder neu gebaut werden. Sonst war es ein netter Aufenthalt. Für eine oder zwei Nächte ausreichend.
Bodde här 1 natt i mars 2024
Svar från General Manager 21 mars 2024
Ich freue mich, dass Sie eine Bewertung zu Ihrem Aufenthalt bei uns abgegeben haben. Vielen Dank für Ihr Feedback, da wir es nutzen werden, um die Erwartungen und Erfahrungen unserer Gäste in Zukunft zu verbessern. Vielen Dank und einen schönen restlichen Tag

10/10 Fantastiskt

Anna Katrina Urbana

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean, with pool
Bodde här 1 natt i mars 2024
Svar från General Manager 13 mars 2024
Hi Anna. Thank you for taking the time to post a review about your stay with us. We are happy to hear that you enjoyed your experience and we hope to see you again on your next trip to Calistoga.

10/10 Fantastiskt

Thomas

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The spa, steam bath ,hot tub and mineral pool were excellent, this time of year the place wasn't crowded made for excellent stay.
Bodde här 2 nätter i februari 2024
Svar från General Manager 9 mars 2024
Hello Thomas. We appreciate you taking the time to post about your experience with us. I am happy you enjoyed your stay and hope to see you again shortly. Thank you and have a great day!

10/10 Fantastiskt

Mark

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great property. Close to downtown. Very clean. Very nice staff.
Bodde här 1 natt i februari 2024
Svar från General Manager 27 feb. 2024
Thank you so much! We appreciate you taking the time to post a review about your experience during your stay with us. We are happy to hear that we exceeded your expectations and we hope to see you again soon on your next trip to Calistoga. Thank you again for choosing to stay with us and have a great rest of your day.

8/10 Bra

Cheryl

Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Mikhail

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från General Manager 27 feb. 2024
Thank you for taking the time to post a review about your experience with us. We are happy to hear that you enjoy your time and we hope to see you again soon on your next trip to Calistoga. Thank you again Have a great rest of your day.

10/10 Fantastiskt

Aleksandr

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location, clean place
Bodde här 1 natt i februari 2024
Svar från General Manager 27 feb. 2024
Thank you very much for taking the time to post a review about your experience during your stay with us. We are glad to hear that you enjoyed your stay and we hope to see you again on your next trip to Calistoga. Thank you again for choosing to stay with us and have a great rest of your day.

10/10 Fantastiskt

enrique

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close proximity to downtown and highway. Free Starbucks coffee in the lobby. Quick check in and check out.
Bodde här 1 natt i februari 2024
Svar från General Manager 27 feb. 2024
Thank you, Enrique! We appreciate you taking the time to post a review about your stay with us. We are happy to hear that you enjoy your stay and we hope to see you again on your next trip to Calistoga. Thank you and enjoy the rest of your day

10/10 Fantastiskt

James

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
5 Stars for sure!
Bodde här 2 nätter i januari 2024
Svar från General Manager 27 feb. 2024
Thank you, James. We appreciate you taking the time to post a review about your experience during your stay with us. We are happy to hear that you enjoy your time and we hope to see you again on your next trip to Napa Valley. Thank you again for choosing to stay with us and have a great rest of your day.

10/10 Fantastiskt

jose

Gillade: Bekvämligheter
UpValley inn and hot springs is a phenomenal hotel in close proximity to wonderful restaurants and great tasting rooms
Bodde här 2 nätter i januari 2024
Svar från General Manager 27 feb. 2024
Thank you so much for taking the time to post a review about your experience during your stay with us. We are happy to hear you enjoy your stay and we hope to see you again soon and on your next visit to Napa Valley. Thank you again for choosing to stay with us and have a great rest of your day

10/10 Fantastiskt

Tannaz

Reste med sin partner
Beautiful getaway for celebrating my husband bday mineral pool jacuzzi , steam room. Sunna . Great location fabulous restaurant and cozy clean comfortable bed and room . The hotel manager and staff are very helpful and courteous Going back in March for 2 nights
Bodde här 1 natt i januari 2024
Svar från General Manager 19 feb. 2024
Thank you for taking the time to post your review in regards to your stay with us. We're happy to hear you enjoy your experience and looking forward to seeing you again in March.

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Great hotel for the price. I would stay here again—I was just disappointed in the limited mineral bath hours. I wanted to do an early morning soak but they open until 9am. They also close at 10pm which is hard to make if you are getting back from dinner etc
Bodde här 1 natt i januari 2024
Svar från General Manager 30 jan. 2024
Hello and thank you for your feedback in regards to your stay with us. We will use it to enhance our guest's expectations going forward. Thank you for choosing to stay with us.

10/10 Fantastiskt

Emilia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful stay clean and comfortable room and bed. Loved the mineral pool/spa also steam/dry sauna very relaxing.
Bodde här 2 nätter i januari 2024
Svar från General Manager 30 jan. 2024
Hello Emilia. Super happy to hear that you enjoyed your stay with us and we exceeded your expectations. See you again soon on your next trip to Calistoga.

6/10 Okej

Olga

Bodde här 1 natt i januari 2024
Svar från General Manager 26 mars 2024
Hello Olga. Thank you for taking the time to post a review about your stay. Looking forward to seeing you again on your next trip to Calistoga. Thank you and have a great day!

8/10 Bra

Donald

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
The location was good. The exterior definitely needs painting, and the pool was in sad shape. They need rugs by the interior door to collect debris. The interior of our room was nicely updated and clean.
Bodde här 2 nätter i januari 2024
Svar från General Manager 30 jan. 2024
Hello Donald. We appreciate you taking the time to post a review about your stay with us. Thank you for your feedback as we will use i to enhance our guest's satisfaction going forward. Hope to see you again on your next visit to Napa Valley.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good overall
Good overall stay… small, contemporary, and simple complex, just about a block from Indian Springs Resort and Best Western. Parking was easy and a quick walk to the office. Staff was friendly and processed our reservation efficiently. The room and decor are clean, modern, simple and without frills. We were happy to see robes and a mini refrigerator. The king size bed had spring mattress that was comfy with soft white cotton bedding and included 5 small and fluffy pillows. It was a rainy weekend so the courtyard of the complex was not used, but appeared quaint and comfortable. The hot springs kidney shaped pool is super tiny. We didn’t get to soak as it was full of people, and we felt uncomfortable dipping in close quarters. It was a disappointment of our stay. The pool area needs updating to the same contemporary design as the rooms. It also needs to be much larger for the size of the complex.
Bodde här 1 natt i januari 2024
Svar från General Manager 30 jan. 2024
We appreciate you taking the time to post a review about your stay with us. Also thank you for your feedback as we will use it to enhance our guest's expectations going forward. We look forward to seeing you again on your next visit to Calistoga. Thank you

8/10 Bra

kughee

Reste med sin partner
Gillade: Renlighet
Bodde här 1 natt i januari 2024
Svar från General Manager 30 jan. 2024
Thank you for taking the time to post a review about your experience with us. We are happy to hear that you enjoy your stay and we look forward to seeing you again on your next trip to Calistoga. Thank you

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean Hotel
Very Clean hotel, in a nice area
Bodde här 2 nätter i januari 2024
Svar från General Manager 30 jan. 2024
Thank you for taking the time to post a review about your experience with us. We are happy to hear that you enjoy your stay and we look forward to seeing you again on your next trip to Calistoga. Thank you

8/10 Bra

Diane

Gillade: Renlighet
Bodde här 1 natt i januari 2024
Svar från General Manager 30 jan. 2024
Thank you Diane for taking the time to post a review about your experience with us. We are happy to hear that you enjoy your stay and we look forward to seeing you again on your next trip to Calistoga. Thank you

10/10 Fantastiskt

Charlene

Bodde här 1 natt i januari 2024
Svar från General Manager 30 jan. 2024
Thank you Charlene for taking the time to post a review about your experience with us. We are happy to hear that you enjoy your stay and we look forward to seeing you again on your next trip to Calistoga. Thank you

4/10 Dåligt

Brian

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Disappointed - No Hot Springs
It was our 20th anniversary, my wife and I were looking forward to relaxing and soaking in the natural hot springs. This hotel offered that. We booked a deluxe king room with balcony and mentioned it was our 20th anniversary. I didn’t expect anything special, just wanted to let them know it was a special occasion. One day before arrival, also one day after we could cancel our stay and receive a refund, I received a text that the steam room would not be working for part of our stay. I was not very impressed with the room. It was basically a room with a bed, there was nothing “Deluxe” about it. The patio was a small deck with two cheap patio furniture chairs; they were dirty and one of them was actually broken. I also noticed in the shower there was some black mold growing on the bottom of the shower wall. Most places would have made sure it was sanitary. Part of our plan was to go on a nice hike through the redwoods and return for a good soak in the hot springs. Unfortunately, the hot springs at this hotel were also “broken”. So much for getting a good soak. Calistoga was founded on the natural hot springs and is one of the main reasons to travel there. Our main reason for traveling there was to relax and partake of the natural healing minerals of the hot springs. The spa and hot springs were the main selling point and were broken. We made the best of our trip and enjoyed the town but as far as the hotel stay, it was a total disappointment. I would not recommend this hotel.
Black Mold
Black Mold
No Hot Springs
No Hot Springs
Bodde här 3 nätter i januari 2024
Svar från General Manager 15 jan. 2024
Thank you for taking the time to post a review about your stay with us. I apologize for not meeting your expectations during your time here. As for the pool not being available, it was something that was out of our control. The pump for the mineral water unfortunately was out of commission. Without the ability to pump the hot water into our pool, we weren't able to open the area for ALL of our guests to use. Common sense right? As I explained to our guests about this issue, most seem to understand that this was unplanned and I could assure you that if there is anything we could have done to prevent it from happening we would have done so. We have applied a discount towards your stay to compensate for this unfortunate event that happened during your stay. We do appreciate our guests who didn't feel the need to come down to the Front Desk and yell a our staff members for something they have no control over. Have a great rest of your day

10/10 Fantastiskt

Erin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från General Manager 15 jan. 2024
Thank you for taking the time to post a review about your stay with us. We are happy to hear that you enjoy your experience overall and we hope to see you again on your next visit to Calistoga.

10/10 Fantastiskt

Denise

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från General Manager 15 jan. 2024
We appreciate you taking the time to post a review about your experience during your state with us. We are happy to hear you enjoy your stay and we hope to see you again on your next visit to the Napa Valley. Thank you for choosing to stay with us and have a great rest of your day.

10/10 Fantastiskt

JEEAE

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice staff and easy parking
Bodde här 1 natt i januari 2024
Svar från General Manager 15 jan. 2024
We appreciate your kind words and are happy to hear that you enjoy your stay with us. We hope to see you again soon on your next visit to Calistoga. Thank you and have a great day.

8/10 Bra

Nikol

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Mineral pool & spa amenities were great
Bodde här 3 nätter i januari 2024
Svar från General Manager 15 jan. 2024
Thank you so much for taking the time to post a review about your stay with us. Thank you and have a great rest of your day.