Dear Guests, We thank you for taking your time to share your experience on this public platform. We are thrilled to read how much you appreciated the hotel services and facilities. We look forward to welcome you back at Zilwa Attitude for making more good memories among us. Kind regards, Guillaume Tyack, Cluster General Manager

Good morning, Thank you for taking the time to share your experience following your stay at Zilwa attitude. I am glad that you like the hotel but however regret that you did not leave fully satisfied. I understand and respect your personal views regarding the style of the hotel. I regret that the room décor was not as per your taste. Kindly note that our local islander architecture is based on the Mauritian culture with concrete floors, bamboos and other recycled wood. With regards to the sea, we have decided to protect the environment as much as possible and therefore not interfere with the lagoon depth. However, we do provide free daily snorkeling trips, so that the most active swimmers may enjoy the clear, deeper lagoon right in front of the hotel. I hope you will give us a second chance to welcome you back, Kind regards, Guillaume Tyack General Manager

Dear Gunvor, We thank you for your time to rate our services. We are happy that your holiday at Zilwa Attitude met your expectations. Thank you again for staying with us and we look forward to your next stay to be at your service

Dear Tobias, We thank you for taking the time to write such an excellent feedback regarding your recent stay at Zilwa Attitude. We are happy that your stay found your highest appreciations that you liked the room, enjoyed the culinary proposals and the all inclusive package. The entire team thank you for your praises and we look forward to welcoming back at Zilwa Attitude. Kind regards, Guillaume Tyack General Manager

Dear Torbjörn, Good morning and greetings from Zilwa Attitude. Thank you for rating our services which is truly much appreciated. We thank you once again for this service opportunity and we look forward to your next stay at Zilwa Attitude. Warm regards, Guillaume Tyack General Manager

Dear Julia, Greetings from Zilwa Attitude and thank you for your time to write us back. We are happy that you liked the hotel and appreciated the hospitality of our Family Members. Thank you again for your feedback and we look forward to be at you service again. Warm regards, Guillaume Tyack General Manager

Dear Alex, Thank you for having taken your time to review your stay at Zilwa Attitude. We are very pleased to read that you have had a nice and comfortable stay among us that you liked the hotel, the cleanliness and the hospitality of our team. We thank you for your trust and look forward to your next stay at Zilwa Attitude. Warm regards

Hello Sebastian, Thank you for bringing your recent experience to our attention. We genuinely appreciate feedback from our valued customers as it helps us identify areas for improvement and ensure the best service possible.I am sincerely sorry to hear about your dissatisfaction with the service provided by one of our staff members, Noorena. Please accept my apologies for any inconvenience or negative impression this may have caused. Rest assured, we take such matters seriously and are committed to addressing them promptly.To address your concerns, we will be conducting a thorough investigation into the incidents involving Noorena and taking appropriate action to prevent any recurrence. Additionally, we will be providing further training and support to all staff members to ensure consistent and excellent service delivery across the board.Your feedback is invaluable to us, and we are committed to regaining your trust and confidence in our services. Please don't hesitate to reach out to me directly if you would like to discuss this matter further or if there is anything else we can do to make amends.Once again, I apologize for any inconvenience caused, and I sincerely thank you for bringing this matter to our attention.Best Regards,Amrish Jhugroo Hotel Manager

Dear Günter,We sincerely appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay at our facility.We are actively looking into the issues you raised regarding the reception, staff, and food quality. Your comments will be shared with the relevant departments to address and improve upon these areas. Rest assured that this is not our usual standard. We have strengthened our ongoing training program for all our Family Members and even our young recruits. Regarding the noise levels by the pool and the presence of many families with children, we understand the importance of a peaceful and enjoyable environment for all our guests. Indeed, Zilwa Attitude Hotel caters for both families and couples, moreover during school holidays we have a higher number of children in our Resort. Kindly note that Attitude Hotels also have adult-only hotels that could be suitable for you.We would like to share with you our sincere apologies for this experience you did not fully enjoy. We would have really appreciated that you shared with us your dissatisfaction regarding these various points during your stay. As our guests' satisfaction is our first priority, we would have go the extra mile to make your holidays wonderful.Thank you for bringing these matters to our attention.Best regards,Amrish JhugrooHotel Manager

Hello R, Thank you for taking the time to provide your rating. We appreciate your input and are always looking for ways to improve. If there's anything specific you'd like to add or any additional feedback you have, please feel free to share. Your insights are valuable to us, and we are committed to ensuring your experience with us is exceptional.We look forward to hearing from you.Best regards, Amrish JhugrooHotel Manager

Hello Maxime, Thank you for taking the time to provide your rating. We appreciate your input and are always looking for ways to improve. If there's anything specific you'd like to add or any additional feedback you have, please feel free to share. Your insights are valuable to us, and we are committed to ensuring your experience with us is exceptional.We look forward to hearing from you.Best regards, Amrish JhugrooHotel Manager

Chère Marie Justine, Nous sommes ravis de recevoir votre commentaire positif et de savoir que vous avez passé un super séjour en famille chez nous. Votre satisfaction est notre plus grande récompense.C'est formidable de lire que vous avez apprécié la propreté de notre hôtel ainsi que la gentillesse et le sourire de notre personnel. Nous mettons tout en œuvre pour offrir un environnement accueillant et chaleureux, et votre retour positif nous confirme que nous sommes sur la bonne voie.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite. N'hésitez pas à nous faire part de vos préférences ou besoins spécifiques pour que nous puissions rendre votre séjour encore plus agréable.Encore une fois, merci de nous avoir choisis, et nous vous souhaitons d'excellents moments en famille.Bien à vous,Amrish Jhugroo Hotel Manager

Chère Marion,Nous vous remercions sincèrement pour votre évaluation. Votre retour est précieux pour nous. Nous sommes ravis de savoir que vous avez pris le temps de partager votre expérience.Nous tenons à vous assurer que nous restons à votre entière disposition pour toute question, préoccupation ou suggestion que vous pourriez avoir. Votre satisfaction est notre priorité, et nous sommes toujours là pour vous offrir le meilleur service possible.En cette période de vœux, nous vous adressons également nos meilleurs vœux. Que l'année à venir soit remplie de bonheur, de réussite et de moments mémorables.N'hésitez pas à nous contacter si vous avez besoin de quoi que ce soit. Nous sommes là pour vous.Bien à vous,Amrish JhugrooHotel Manager

Dear Valteri,Thank you for sharing your feedback about your recent stay at our hotel. We are delighted to hear that you found the hotel area very comfortable and enjoyed the variety of activities and water sports available. Your positive comments about the food options and cleanliness, particularly in the rooms, are greatly appreciated.We apologize for any inconvenience you experienced regarding the sea conditions not being suitable for swimming. We understand the importance of having a pleasant beach experience, and we appreciate your honest feedback.We also regret the presence of beach vendors and any discomfort caused by their approach. We will address this issue with our security team to ensure a more enjoyable and peaceful environment for our guests. Additionally, we will share your comments about the waiter seeking a tip for personal consideration and training.We appreciate your understanding and are pleased to hear that, overall, the staff was friendly. Please rest assured that we take all guest feedback seriously, and we will use your comments as an opportunity to improve our services.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future, providing an even more enjoyable experience.Best regards,Amrish JhugrooHotel Manager

Dear Michael, Thank you for taking the time to share your positive feedback about your stay at our hotel. We are thrilled to hear that you were very happy with your experience, and we appreciate your kind words.It's wonderful to know that you found the rooms comfortable and well-equipped, with a special mention of the balcony, air conditioning, fridge, and TV. We're pleased that the culinary offerings, including breakfast and the evening buffet, impressed you with a varied selection and high quality.We're delighted that you enjoyed the special highlight of the free rental for SUP boards, kayaks, and snorkeling equipment at our own beach. Our commitment to avoiding plastic is indeed a positive feature, and we're glad it resonated with you.The staff's attention and responsiveness to customer concerns are crucial aspects of our service, and we're thrilled to hear that they were excellent during your stay.Thank you for choosing our hotel, and we look forward to welcoming you back for another very pleasant stay in the future.Warm regards,Amrish JhugrooHotel Manager

Bonjour Bhimalsing,Salutations.Il est agréable de savoir que la rénovation des chambres a répondu à vos attentes. Cependant, je suis désolé d'apprendre que l'expérience au bar a été moins positive en raison d'un contrôle jugé agressif. La détente est un aspect essentiel d'un séjour agréable, et je comprends que l'approche stricte au bar puisse avoir un impact négatif sur cette atmosphère relaxante.J’ai partagé vos remarques avec notre équipe pour des améliorations. Je voudrais partager avec vous le fait que nous avons renforcé notre programme de formation continue pour tous les membres de nos familles et même pour nos plus jeunes recrues.Je vous remercie encore une fois pour vos commentaires qui nous aideront à mieux comprendre vos attentes et à améliorer nos prestations.J’espère avoir une deuxième chance de vous accueillir pour une meilleure expérience,Cordialement,Amrish JhugrooHotel Manager

Hello Fabrice, Thank you for taking the time to provide your feedback and rating. We appreciate your input and are always looking for ways to improve. If there's anything specific you'd like to add or any additional feedback you have, please feel free to share. Your insights are valuable to us, and we are committed to ensuring your experience with us is exceptional.We look forward to hearing from you.Best regards, Amrish JhugrooHotel Manager

Hello Sophie, We thank you for taking the time to review your recent experience at Zilwa Attitude.We are glad to read your kind words regarding our resort, but we regret that you left us not fully satisfied.Regarding the behaviour of some of our Family Members with great concern. Rest assured that this is not our usual standard. I would like to share that we have strengthened our ongoing training program for all our Family Members and even our young recruits.I have shared your comments with my team for improvements.We would like to share with you our sincere apologies for this experience you did not fully enjoy.I sincerely hope we shall be able to regain your trust and that we will have the pleasure once again to welcome you at Zilwa Attitude.Warm regards,Amrish JhugrooHotel Manager

Hello Valued Guests, We are happy to read your stay with us went on smoothly and better than your expectations.Thank you so much for your ratings!We look forward to the next opportunity to be at your service.Warm regards,Amrish JhugrooHotel Manager

Hello Valued Guests, We are happy to read your stay with us went on smoothly and better than your expectations.Thank you so much for your ratings!We look forward to the next opportunity to be at your service.Warm regards,Amrish JhugrooHotel Manager

Cher Stephanne, Merci de nous partager ce merveilleux commentaire suite à votre séjour ici à l’ile Maurice.Merci pour votre appréciation pour l’hôtel, les chambres ainsi que le service offert par nos Family Members qui a pu contribué de manière si positive à rendre votre séjour inoubliable.Soyez assurée que votre élogieux commentaire eut été transmis à toute l'équipe en particulier ceux mentionnés. Nous sommes ravis que vous ayez remarqué l’importance que nous donnons à chaqu'un de nos invités et les petites attentions mises en place pour répondre à votre bien-être.Au plaisir de vous revoir très bientôt.Cordialement,Amrish JhugrooHotel Manager

Dear Aurelie, Thank you for rating us.We look forward to the next opportunity to be at your service.Kind regards,Amrish JhugrooHotel Manager

Dear Alan, We are happy to read your stay with us went on smoothly and better than your expectations.Thank you so much for your very kind words, which truly means a lot to each one of us. Your special feedback about the entire team especially to those who you have mentioned. They are much delighted to hear about your praise for them. For each of us our guest experience matters the most and such kind words of appreciation of our efforts by our guests drives us to do it consistently.We look forward to the next opportunity to be at your service.Warm regards,Amrish JhugrooHotel Manager

Dear Marwan, We appreciate you taking time to share your feedback online and it is really rewarding to know that we succeeded in providing you a memorable stay that left you truly satisfied.We look forward to the next opportunity to be at your service.Kind regards,Amrish JhugrooHotel Manager

Bonjour Dany,Nous vous remercions pour vos commentaires suite à votre séjour à Zilwa Attitude.Quel plaisir de lire que votre séjour parmi nous a été des plus agréables et que vous avez particulièrement apprécié le personnels, Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire en l’expression de nos sentiments les meilleurs.Cordialement,Amrish JhugrooHotel Manager

Hi B james B,Many many thanks for these glowing lines!We appreciate you taking time to share your feedback online and it is really rewarding to know that we succeeded in providing you a memorable stay that left you truly satisfied.Your comments will serve as an added inspiration for us to consistently maintain the high standards which you have experienced during your recent stay. Rest assure that your praises has been shared among the entire team especially to those who you have mentioned.We look forward to the next opportunity to be at your service.Warm regards,Amrish JhugrooHotel Manager

Hello David André, We appreciate you taking time to share your feedback online and it is really rewarding to know that we succeeded in providing you a memorable stay that left you truly satisfied.Your comments will serve as an added inspiration for us to consistently maintain the high standards which you have experienced during your recent stay. Rest assure that your praises has been shared among the entire team especially to those who you have mentioned.We look forward to the next opportunity to be at your service.Kind regards,Amrish JhugrooHotel Manager

Dear Marius, Thank you for your rating. We look forward to the next opportunity to be at your service.Warm regards,Amrish JhugrooHotel Manager

Dear Nick and Mini G,We thank you for rating us went.We look forward to the next opportunity to be at your service.Warm regards,Amrish JhugrooHotel Manager

Hi Nuran,Many many thanks for these glowing lines!We appreciate you taking time to share your feedback online and it is really rewarding to know that we succeeded in providing you a memorable stay that left you truly satisfied.Your comments will serve as an added inspiration for us to consistently maintain the high standards which you have experienced during your recent stay. Rest assure that your praises has been shared among the entire team especially to those who you have mentioned.We look forward to the next opportunity to be at your service.Warm regards,Guillaume TyackCluster General Manager

Chère Laetitia,Quel plaisir de vous lire et de prendre connaissance de ces beaux commentaires.Nous sommes tellement ravis que vous avez passé de magnifiques vacances parmis nous.Soyez assurée que votre élogieux commentaire eut été transmis à toute l'équipe en particulier ceux mentionnés. Nous sommes ravis que vous ayez remarqué l’importance que nous donnons à chaqu'un de nos invités et les petites attentions mises en place pour répondre à votre bien-être.Au plaisir de vous revoir très bientôt.Cordialement,Guillaume TyackCluster General Manager

Hello Sharon, Many many thanks for these glowing lines!We appreciate you taking time to share your feedback online and it is really rewarding to know that we succeeded in providing you a memorable stay that left you truly satisfied.Your comments will serve as an added inspiration for us to consistently maintain the high standards which you have experienced during your recent stay. Rest assure that your praises has been shared among the entire team especially to those who you have mentioned.We look forward to the next opportunity to be at your service.Warm regards,Guillaume TyackCluster General Manager

Hello Tina, Many thanks for these glowing lines!We appreciate you taking time to share your feedback online and it is really rewarding to know that we succeeded in providing you a memorable stay that left you truly satisfied.Your comments will serve as an added inspiration for us to consistently maintain the high standards which you have experienced during your recent stay. Rest assure that your praises has been shared among the entire team especially to those who you have mentioned.We look forward to the next opportunity to be at your service.Warm regards,Guillaume TyackCluster General Manager

Chère Aurelie, Quel plaisir de vous lire et de prendre connaissance de ces beaux commentaires.Nous sommes tellement ravis que vous avez passé de magnifiques vacances parmis nous.Soyez assurée que votre élogieux commentaire eut été transmis à toute l'équipe en particulier ceux mentionnés. Nous sommes ravis que vous ayez remarqué l’importance que nous donnons à chaqu'un de nos invités et les petites attentions mises en place pour répondre à votre bien-être.Au plaisir de vous revoir très bientôt.Cordialement,Guillaume TyackCluster General Manager

Cher Satu, Quel plaisir de vous lire et de prendre connaissance de ces beaux commentaires.Nous sommes tellement ravis que vous avez passé de magnifiques vacances parmis nous.Soyez assurée que votre élogieux commentaire eut été transmis à toute l'équipe en particulier ceux mentionnés. Nous sommes ravis que vous ayez remarqué l’importance que nous donnons à chaqu'un de nos invités et les petites attentions mises en place pour répondre à votre bien-être.Au plaisir de vous revoir très bientôt.Cordialement,Guillaume TyackCluster General Manager

Hello Juha, Greetings from Zilwa Attitude.We are happy to read your stay with us went on smoothly and better than your expectations.Thank you so much for your very kind words, which truly means a lot to each one of us. Your special feedback about the entire team especially to those who you have mentioned. They are much delighted to hear about your praise for them. For each of us our guest experience matters the most and such kind words of appreciation of our efforts by our guests drives us to do it consistently.We look forward to the next opportunity to be at your service.Warm regards,Guillaume TyackCluster General Manager

Chère Emilie, Merci de nous partager ce merveilleux commentaire suite à votre séjour ici à Zilwa Attitude.La partie la plus gratifiant de notre journée est la satisfaction de nos clients et votre retour positif nous motive à aller au-delà pour répondre aux attentes de nos précieux clients.Merci pour votre appréciation pour l’hôtel, les chambres ainsi que le service offert par nos Family Members qui a pu contribué de manière si positive à rendre votre séjour inoubliable.Soyez assurée que votre élogieux commentaire eut été transmis à toute l'équipe en particulier ceux mentionnés. Nous sommes ravis que vous ayez remarqué l’importance que nous donnons à chaqu'un de nos invités et les petites attentions mises en place pour répondre à votre bien-être.Au plaisir de vous revoir très bientôt.Cordialement,Amrish JhugrooHotel Manager

Hello Valued Guests, We are happy to read your stay with us went on smoothly and better than your expectations.Thank you so much for your very kind words, which truly means a lot to each one of us. Your special feedback about the entire team especially to those who you have mentioned. They are much delighted to hear about your praise for them. For each of us our guest experience matters the most and such kind words of appreciation of our efforts by our guests drives us to do it consistently.We look forward to the next opportunity to be at your service.Warm regards,Guillaume TyackCluster General Manager

Dear Basira,We thank you for taking the time to review your recent experience at Zilwa Attitude and we regret that you left us not fully satisfied.We would like to share with you our sincere apologies for this experience you did not fully enjoy. We would have really appreciated that you shared with us your dissatisfaction regarding these various points during your stay. As our guests' satisfaction is our first priority, we would have go the extra mile to make your holidays wonderful.I sincerely hope we shall be able to regain your trust and that we will have the pleasure once again to welcome you at Zilwa Attitude.Warm regards,