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Recensioner av Comfort Inn

2.5 out of 5
Comfort Inn
2327 Southgate Pkwy, Cambridge, OH

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 165 av 312 recensioner" "
8 - Bra i betyg. 86 av 312 recensioner" "
6 - Okej i betyg. 27 av 312 recensioner" "
4 - Dåligt i betyg. 17 av 312 recensioner" "
2 - Väldigt dåligt i betyg. 17 av 312 recensioner" "

9,0/10

Renlighet

9,2/10

Personal och service

7,4/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

4/10 Dåligt

Brandy

Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Very dated building, breakfast was poor but there is a Cracker Barrel next door. No pool or hot in as shown in the amenities.
Bodde här 1 natt i maj 2024

6/10 Okej

Evan

Gillade inte: Personal och service
When we arrived a 3:00 check-in, we were told that the internet was down. I was checking into the hotel because I am traveling and am having a medical emergency. I am in severe pain. We had to wait in the lobby, while I was in pain and sick to my stomach for an hour and a half. We did eventually get into a room. It was just not a good situation.
Bodde här 1 natt i april 2024
Svar från GM 15 apr. 2024
Greetings, We apologize that you had to wait so long to check in! We hope that you will come back and give us another chance to impress you! Best Regards, Team Comfort Cambridge

8/10 Bra

Adam

Gillade: Renlighet och personal och service
The pool was down but could go next one over n use it
Bodde här 1 natt i mars 2024
Svar från GM 21 mars 2024
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

2/10 Väldigt dåligt

Justin

Bodde här 1 natt i mars 2024
Svar från GM 29 mars 2024
Greetings, Thank you for taking the time to complete a review. We apologize that we failed to impress you! Please note that we are under new management and working hard to improve in all areas. Best Regards, Bobbi - GM

10/10 Fantastiskt

Shelby

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice
Bodde här 1 natt i februari 2024
Svar från GM 26 feb. 2024
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

10/10 Fantastiskt

Sue

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från GM 12 feb. 2024
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

2/10 Väldigt dåligt

Aime

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Never again. When I walked in another guest was doing alot of complaining, and I laughed it off but we should of left. The pool and ALL the ice makers were out of order. The first floor smelled like sewage once you walked to the elevator. Room was NOT clean, and needed to be updated or basically just cleaned. Thank god we had our sleeping bags. Breakfast was a joke, barely any food and the eggs gave ALL FOUR OF US food poisoning right in the middle of vacation. We passed through for the night- but this is a hard no. Do not stay.
Svar från GM 17 jan. 2024
Greetings Aime,Thank you also for taking the time to complete a review. We apologize that we failed to impress you! Please note that we are under new management and working hard to improve in all areas. Best Regards, Bobbi - GM

6/10 Okej

Richard

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från GM 11 jan. 2024
Thank you for choosing to stay at the Comfort Inn. Greetings Richard,Thank you also for taking the time to complete a review. We apologize that we failed to impress you! Please note that we are under new management and working hard to improve in all areas. Best Regards, Bobbi - GM

8/10 Bra

Bobbi

Gillade: Renlighet, personal och service och rummets bekvämlighet
The hotel is dated but good for an overnight stay. A bit overpriced for the amenities
Bodde här 1 natt i december 2023
Svar från GM 11 jan. 2024
Greetings,Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

10/10 Fantastiskt

Michael

Bodde här 1 natt i december 2023
Svar från GM 11 jan. 2024
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

10/10 Fantastiskt

Tammy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice place to stay.
Easily accessible, shops and restaurants nearby, clean spacious room, hot tub was an added bonus, adequate breakfast, if kept filled ie...only one sausage patty, no waffle mix, no danish or muffins and coffee was only lukewarm and/or cold.
Bodde här 2 nätter i december 2023
Svar från GM 14 dec. 2023
Greetings,Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We apologize that breakfast was not as abundant as it should've been! We will be sure to go over this with the staff to ensure it doesn't happen again! We hope you come back and stay with us again soon! Best Regards, Bobbi

8/10 Bra

Jim

Reste med familjen
Gillade: Renlighet och personal och service
Svar från GM 14 dec. 2023
Greetings,Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

2/10 Väldigt dåligt

Tasha

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I was extremely disappointed in the hotel . The pool and hot tub are down for renovation. This was not told to us and was a huge part of why we choose the hotel. The guy at the front desk tried to make it better upgraded our room to one with a jacuzzi tub. The jacuzzi tub was discussting the jets blew out gunk which smelled like sewage. The elevator was awful sounded like it was going to break down. The glass mirrors in the room were awful not cleaned. I will never book through a 3 party again! I wanted my money back and was unable to get it due to booking through 3rd party.
Bodde här 1 natt i december 2023
Svar från GM 14 dec. 2023
Greetings,We apologize that we failed to meet your expectations! We are under new management and working hard to resolve the issues at hand! We hope that you will come back and give us another chance to impress you! Best Regards, Bobbi

8/10 Bra

Jill E

Bodde här 1 natt i december 2023
Svar från GM 14 dec. 2023
Greetings,Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

8/10 Bra

Steven

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Was a good overnight stop for the price!
Bodde här 1 natt i november 2023
Svar från GM 14 dec. 2023
Greetings,Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

4/10 Dåligt

Colleen

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Many things needed repair. First room taped together tv. Upgraded us with spa room. Spa did not work.orange juice machine leaking all over floor.breakfast had few items. Honestly would like money back.I’ve machine on first floor. I’ve mVhine on second floor hardly working. Elevator made weird noise prolly needs maintenance.
Bodde här 1 natt i november 2023
Svar från GM 28 nov. 2023
Greetings Colleen, Thank you for choosing to stay at the Comfort Inn. Thank you also for taking the time to complete a review. We apologize that we failed to impress you and appreciate you bringing these items to our attention. Please note that we are under new management and working hard to improve in all areas. Best Regards, Bobbi - GM

8/10 Bra

john

Reste med sin partner
Gillade: Renlighet och personal och service
Friendly staff. Clean room. Several items out of order…laundry, ice machines, pool, lobby restroom. Room heater temp control irratic. Coffee cold, juice diluted, eggs tepid, crowded eating area. We would stay there again.
Bodde här 1 natt i november 2023
Svar från GM 14 dec. 2023
Greetings,Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We apologize that there were issues with items being out of order! We are under new management and have a fantastic new Maintenance Engineer who has been able to get everything back in working order! We hope you come back and stay with us again soon! Best Regards, Bobbi

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från GM 14 dec. 2023
Greetings,Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

10/10 Fantastiskt

Antoinette

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very friendly staff. Key card system not working but not a big deal for us.
Bodde här 1 natt i oktober 2023
Svar från GM 14 dec. 2023
Greetings,Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We apologize that there were issues with the key system during your stay, but are happy to hear your stay wasn't affected by it! We hope you come back and stay with us again soon! Best Regards, Bobbi

10/10 Fantastiskt

Teresa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023

4/10 Dåligt

Kelli

Gillade: Personal och service
Double booked, but good service.
We were called 35 minutes before our scheduled check-in and told they were double booked with our reservation being cancelled. They arranged another room for us at a rival hotel in town which was wonderful so I'm rating the service spectacular.
Bodde här 1 natt i oktober 2023

2/10 Väldigt dåligt

Craig

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We booked this property at least 1-2 weeks ago. We had an outing in a other town close by and Cambridge came up as a place to stay. We drove into the parking lot at about 7 pm to check in and there was approximately 8 vehicles in the front parking lot. The parking lot and the maintenance of the outside kind of told me what the inside might be like, unkept. We walked in and there was a strong stale smell in the lobby, very musty. The ceiling tiles were missing and the floors were dirty, and this was just in the lobby. We turned to the checkin counter and there was no one waiting there to greet us, which is a first for me. Every hotel I’ve stayed at EVER has had someone there. There was a bell there so myself and my husband began ringing it, about 10 mins later a gentleman and lady came down the hall carrying towels. The gentleman came around to the counter, never said hello never said sorry for your wait, just said ‘do you have a reservation?’ And my husband said yes. He then told us that they were overbooked and he tried calling like 20 people because of overbooking so he didn’t have a room for us. The whole situation was horrible to have to find another hotel that late in the evening, but I’m kind of glad it didn’t work out because I believe the hotel rooms would have been as unsatisfactory as the parking lot, lobby, and hotel service. So just wanted others to know about this experience to help any decisions.

2/10 Väldigt dåligt

Jennifer

Bodde här 1 natt i oktober 2023

2/10 Väldigt dåligt

Rocyy

Reste med familjen
I traveled 5 hours from Virginia with wife, aunt and uncle to The Paul Bunyan Show in Cambridge Ohio. When we arrived at the Comfort hotel the desk clerk immediately told us our room reservation for two nights was.canceled ( without even asking our name) . All hotel rooms were booked in other hotels in area, so we decided to drive 5 hours back home. We had called to confirm reservation prior to going. Needless to say,our trip was ruined.
Bodde här 1 natt i oktober 2023

2/10 Väldigt dåligt

Tom

Bodde här 1 natt i oktober 2023

4/10 Dåligt

Fred

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The pool was empty. The bathroom door would not close. Burned out lights. Jet tub did not work. Toast and apples for "breakfast." Staff did not care.
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Jim

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023

2/10 Väldigt dåligt

Angela

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I'll never stay there again. First room was dirty. Second room the jacuzzi didn't work. That's y I got the room. Not happy
Bodde här 1 natt i september 2023

4/10 Dåligt

Samuel

Gillade inte: Renlighet och boendets skick och faciliteter
Pictures look much better than reality. Pool and facilities closed and out of order. Elevator makes scary sounds. Breakfast was biscuits, gravy and dodgy waffle maker.
Bodde här 1 natt i september 2023

4/10 Dåligt

Annaliese

Reste i grupp
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Other than the staff being okay this stay was not up to par. The breakfast is terrible, I ended up paying to go somewhere else to eat breakfast. The pool and hot tub for the guests have been closed down. None of the ice machines worked in the entire building so they had a box of ice at the front desk. They did not have enough employees for the jobs at hand. I was disappointed.
Bodde här 1 natt i september 2023

4/10 Dåligt

Verifierad resenär

Gillade inte: Personal och service
Morning staff very unfriendly! Almost got knocked down by housekeeper running in the door and not looking where she was going. Desk clerk never acknowledged my check out! Check in took 10 minutes as clerk was " in the bathroom" without phone! Was not like this on past stays
Bodde här 1 natt i juli 2023
Svar från Stevi 25 aug. 2023
Thank you for being a guest of our hotel. My sincere apology for any issues you had with our employees. I have spoken to them and told them to consider other people's feelings.

10/10 Fantastiskt

Denise

Bodde här 1 natt i juni 2023
Svar från Stevi 13 juli 2023
Denise -- Thank you for being our guest. You are greatly appreciated and we look forward to having yu stay again.

10/10 Fantastiskt

Judith

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The room was spacious with two comfortable chairs and a good mattress. The staff was very friendly and professional. It was quiet and enjoyable.
Bodde här 4 nätter i juni 2023
Svar från Stevi 13 juli 2023
Judith -- We are so pleased you enjoyed your stay with us! Please make us your hotel when visiting Cambridge, Ohio. Enjoy your summer and stay safe

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice management. Very clean.
Bodde här 1 natt i juni 2023
Svar från Stevi 13 juli 2023
Thank you so much for your support and kind remarks. Our hotel staff appreciate hearing from our guest. Enjoy your summer and stay safe.

10/10 Fantastiskt

Byron

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Better than I thought it would be
Bodde här 1 natt i juni 2023
Svar från Stevi 13 juli 2023
Byron -- Thank you for being a guest of our hotel. We appreciate your awesome score and the confidence you have placed in our hotel. I will certainly share your review with our staff. Enjoy your summer!

10/10 Fantastiskt

Patrick

Gillade: Renlighet och personal och service
I had a very nice one night stay. I’ll be back. Enjoyed breakfast also.
Bodde här 1 natt i juni 2023
Svar från Stevi 13 juli 2023
Patrick -- Thank you for being a guest of our hotel. We certainly appreciate you and look forward to having you stay again. Our breakfast is one of our signature items. Our breakfast attendant enjoys seeing that our guests have a nice meal before their day begins. Enjoy your summer and stay safe.

10/10 Fantastiskt

Michael

Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love it
Bodde här 1 natt i april 2023

10/10 Fantastiskt

Donald

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Quite satisfied.
Bodde här 1 natt i april 2023

10/10 Fantastiskt

Ramon

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i mars 2023

2/10 Väldigt dåligt

Sarah

Reste med familj och småbarn, Reste i grupp, Reste med familjen, Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Rooms was dirty pool and hot tub not up and running vending machine nothing in them was able to get a pop and it was expired
Bodde här 1 natt i mars 2023
Svar från Megan 12 mars 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Megan BradisonGeneral Manager

2/10 Väldigt dåligt

Charles

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
I don't like that I was rented a room on the idea they had a hot tub and a pool I also don't like but I did not state two days because the second day the whole hotel smelled like sewage so bad that me and my family had to leave and I was supposed to be discounted and refunded today and still have not got it
Bodde här 2 nätter i mars 2023
Svar från Megan 12 mars 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Megan BradisonGeneral Manager

10/10 Fantastiskt

Cassandra

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great deal
Clean and comfortable. No complaints! It’s a great place for the money. We were really happy with our stay. Decent hot breakfast included.
Bodde här 1 natt i mars 2023
Svar från Megan 6 mars 2023
We are glad you enjoyed the clean and comfortable rooms at Comfort Inn-Cambridge and you were happy with your stay. We hope to see you again soon!Warm Regards,Megan BradisonGeneral Manager

2/10 Väldigt dåligt

Terri

Bodde här 3 nätter i februari 2023

10/10 Fantastiskt

Kristyn

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A good value
I stay at this hotel, when I drive across the states. It is conveniently located off the interstate and is a good value.
Bodde här 1 natt i februari 2023
Svar från Megan 27 feb. 2023
We are happy you enjoyed your stay and our convenient location at Comfort Inn-Cambridge. Stop and see us again the next time you are traveling through our area!Warm Regards,Megan BradisonGeneral Manager

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2023
Svar från Megan 24 feb. 2023
Thank you for sharing your positive feedback!

2/10 Väldigt dåligt

Terrell

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Terrible hot tub room and birthday stay
Order a room for my birthday hott tub was disgusting ceiling was falling in parts of the cieling peeling and falling into the tub and floor was told i was veing refunded and still have not recoved a refund or apology, i have plenty of n photos site wont let me load them
Bodde här 1 natt i november 2022
Svar från Megan 19 feb. 2023
Thank you for following up. I have reached out to Expedia on your behalf to request the status of your refund. I hope to be able to get this resolved for you very soon. Please call me should you have any further questions about this process.Sincerely,Megan BradisonGeneral Manager

10/10 Fantastiskt

Joshua

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
THE POOL WAS CLOSED AND HAS BEEN CLOSED AND THERE WAS NOTHING SAYING ITS BEEN CLOSED FOR 6 MONTHS
Bodde här 2 nätter i januari 2023
Svar från Megan 19 feb. 2023
Thank you for taking the time to share your feedback. I want to extend our apologies again for the inconvenience of our pool area being closed for maintenance. We are working to resolve the issue and hope to have in back in service for our guests to enjoy soon!Sincerely,Megan BradisonGeneral Manager

8/10 Bra

Lya

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2023
Svar från Megan 12 jan. 2023
Thank you for sharing your feedback and choosing Comfort Inn-Cambridge. We look forward to seeing you again soon!Sincerely,Megan BradisonGeneral Manager

10/10 Fantastiskt

Justie

Svar från Megan 6 mars 2023
Thank you for sharing your feedback!

8/10 Bra

Philip

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2022