2/10 Väldigt dåligt
Stella
Reste med sin partner
24 juli 2025
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I stayed at Sa Creu Nova Petit Palais Art & Spa expecting a peaceful, high-quality end to my trip in Mallorca. Unfortunately, it turned out to be the most disappointing part of my entire stay.
I booked a massage thinking I could rely on the standards of a 5-star spa hotel. However, the treatment was performed by what appeared to be a freelance therapist with no clear qualifications or professional care, and absolutely no consultation or explanation of what was being used. The experience left me feeling extremely uncomfortable.
When I brought this to the hotel’s attention, the general manager’s response was dismissive and unprofessional, with no meaningful accountability or resolution offered — just vague apologies. It left me questioning not only their service standards but also their attitude toward guest wellbeing.
Honestly, I don’t understand how this hotel is rated 5 stars. More confusingly, I don’t see how it justifies having “Spa” in its name. From what I experienced, there was no evidence of proper spa operations, oversight, or professionalism.
Beyond the spa issue, the breakfast was extremely underwhelming — limited variety, poor quality, and far below what one would expect at this price point. Dinner was also disappointing: the hotel has only one restaurant, and we were served on plastic chairs in the same breakfast room, with little to no atmosphere.
This was supposed to be the highlight of my trip, but it turned out to be a letdown. I would not recommend this
Stella
Bodde här 3 nätter i juli 2025
