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Recensioner av JW Marriott Cancun Resort & Spa

5 out of 5
JW Marriott Cancun Resort & Spa
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, QROO

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 722 av 1002 recensioner" "
8 - Bra i betyg. 146 av 1002 recensioner" "
6 - Okej i betyg. 57 av 1002 recensioner" "
4 - Dåligt i betyg. 32 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 45 av 1002 recensioner" "

9,6/10

Renlighet

9,4/10

Personal och service

9,2/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

6/10 Okej

Yingjiao

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024

6/10 Okej

Daniel

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The property was very nice and had great pool and beach amenities without being overcrowded. The servers in the bars, restaurants and by the pool were outstanding. The front desk people were rude and hard to deal with and our room was not ready at check in time.
Bodde här 3 nätter i april 2024
Svar från Ariadne 30 apr. 2024
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 Fantastiskt

Lorena Eugenia Nieto

Gillade: Renlighet, personal och service och bekvämligheter
Es un hotel muy tranquilo
Bodde här 2 nätter i april 2024
Svar från Ariadne 29 apr. 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Fantastiskt

Bassam

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i april 2024
Svar från Ariadne 26 apr. 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Fantastiskt

Jeffrey

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fabulous service and outstanding hospitality
Bodde här 4 nätter i april 2024
Svar från Ariadne 22 apr. 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Fantastiskt

Guadalupe

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Restaurants were mid but the whole property made up for it. The friendliest staff I’ve ever encountered
Bodde här 5 nätter i april 2024
Svar från Ariadne 19 apr. 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Fantastiskt

Neelam

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful resort
Bodde här 4 nätter i april 2024
Svar från Ariadne 17 apr. 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Fantastiskt

Vanessa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
This was a great first experience here at this hotel. The staff was amazing and the food as well
Bodde här 4 nätter i april 2024
Svar från Ariadne 17 apr. 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Fantastiskt

AAMOD SHAILESH

Bodde här 4 nätter i mars 2024
Svar från Ariadne 2 maj 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Fantastiskt

Anne

Reste med familjen
Gillade: Bekvämligheter
Beautiful hotel and service is top notch
Bodde här 4 nätter i mars 2024
Svar från Ariadne 8 apr. 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Fantastiskt

Cristina

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Best service ever. Great staff , great hotel
Bodde här 10 nätter i mars 2024
Svar från Ariadne 8 apr. 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

4/10 Dåligt

Claudia

Sadly everything the food is very expensive . The buffet for 1 person was $41 and if you ask for a bottle of water they tax you $10. It is ridiculous, since no one will eat for $41 breakfast (i am vegetarian as well). It is outrageous the good prices, they didn’t even give plain coffee at least complementary. 1 cup of coffee $5. 1 non alcoholic pines colada $10. Just ridiculous. Never again i will go there.
Bodde här 7 nätter i mars 2024
Svar från Ariadne 8 apr. 2024
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 Fantastiskt

Mallissa Ann

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful calm family oriented. Wish they had more lounge chairs by the pool.
Bodde här 3 nätter i mars 2024
Svar från Ariadne 8 apr. 2024
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 Fantastiskt

Mark

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was fantastic.
Bodde här 7 nätter i mars 2024
Svar från Ariadne 3 apr. 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Fantastiskt

Carlos, Spring

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
.
Bodde här 3 nätter i mars 2024
Svar från Ariadne 2 apr. 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Fantastiskt

Andrew Jose

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I will return
Bodde här 7 nätter i mars 2024
Svar från Ariadne 25 mars 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Fantastiskt

Corey

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great time! Our First room had an issue and they promptly moved us to a new room.
Bodde här 7 nätter i mars 2024
Svar från Ariadne 25 mars 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Fantastiskt

masha, boca raton

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff is absolutely amazing. The most hospitable and helpful staff one can hope for. The spa staff is also fantastic. Thank you!!😊
Bodde här 2 nätter i mars 2024
Svar från Ariadne 25 mars 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Fantastiskt

Emmanuel

Bodde här 3 nätter i mars 2024
Svar från Ariadne 8 apr. 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Fantastiskt

Henry

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent service
Bodde här 3 nätter i mars 2024
Svar från Ariadne 15 mars 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

8/10 Bra

Takaaki

Good
Bodde här 3 nätter i mars 2024
Svar från Ariadne 13 mars 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Fantastiskt

Erica Price

Bodde här 3 nätter i mars 2024
Svar från Ariadne 1 apr. 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

8/10 Bra

Kellie

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
The location is fantastic. The staff is fantastic. The room service staff and food was great. We reserved a beach view room with balcony. They parked us on the first floor in the dungeon of the building. We could here a piece of machinery our entire stay. It sounded like a distant drum, perhaps an industrial dryer. The building is run down. The hallway on the "1st Floor" aka basement didn't get vacuumed and the walls were neglected. The lodging was adequate, but we will probably go somewhere else next time.
Bodde här 2 nätter i mars 2024
Svar från Ariadne 7 mars 2024
Thank you for taking the time to write a review about your recent stay at JW Marriott Cancun. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 Fantastiskt

Yuefeng

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing swimming pool, overlooking beach.
Bodde här 4 nätter i februari 2024
Svar från Ariadne 6 mars 2024
Thank you so much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

8/10 Bra

Nicholaas, Olds

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing friendly and hard working staff delivering great service. Large pools well maintained with enough seating. Rooms are spacious and clean. Hotel is well kept, modern, clean, easy to get around. Downside - restaurants, foods, snacks and drinks are very expensive and not worth the cost.
Bodde här 7 nätter i februari 2024
Svar från Ariadne 5 mars 2024
Thank you for taking the time to write a review about your recent stay at JW Marriott Cancun. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 Fantastiskt

David

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice property. High end resort. Beautiful and extensive swimming pools. Picturesque beach. Excellent restaurants. Staff was extremely helpful and super friendly. Our room was great with balcony and ocean view. Definitely will return.
Bodde här 5 nätter i februari 2024
Svar från Ariadne 26 feb. 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

2/10 Väldigt dåligt

Doug

Bodde här 4 nätter i februari 2024
Svar från Ariadne 25 mars 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

4/10 Dåligt

Hernando

Reste med familj och småbarn
Gillade inte: Personal och service
The receptionist is not clear about the services on the hotel, don’t give any opinion for food and services 🙁🙁🙁
Bodde här 4 nätter i februari 2024
Svar från Ariadne 22 feb. 2024
Thank you for taking the time to write a review about your recent stay at JW Marriott Cancun. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

6/10 Okej

Abbey Candace

Gillade: Renlighet och personal och service
Bodde här 3 nätter i februari 2024
Svar från Ariadne 5 mars 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Fantastiskt

Edward

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Best place to stay in the Hotel Zone! The Pool is a gem!!
Bodde här 6 nätter i december 2023
Svar från Ariadne 16 feb. 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

8/10 Bra

randy

Gillade: Personal och service och rummets bekvämlighet
Music too loud
Room and pool were great! Corporate parties were too loud and went too late!
Bodde här 7 nätter i januari 2024
Svar från Ariadne 1 feb. 2024
Thank you for taking the time to write a review about your recent stay at JW Marriott Cancun. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

8/10 Bra

Erick

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Muy buena opción
Todo excelente, gran hotel y bien ubicado. los precios si son altos en todo el menú.
Bodde här 2 nätter i januari 2024
Svar från Ariadne 1 feb. 2024
Thank you for taking the time to write a review about your recent stay at JW Marriott Cancun. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

8/10 Bra

RENATO

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Tive problemas no check in, meu quarto só foi liberado às 15:30
Bodde här 4 nätter i januari 2024
Svar från Ariadne 30 jan. 2024
Thank you for taking the time to write a review about your recent stay at JW Marriott Cancun. I sincerely apologize for the inconvenience you experienced during your last visit. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 Fantastiskt

Christopher

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This resort was an amazing experience for me and my wife. The staff is friendly and attended to our every need. The beach cabanas were the highlight of our stay, with incredible service in an ideal beach location. Gustinos Italian restaurant was incredible. Quality Italian food with a friendly, attentive staff. My wife and I had thought of visiting a different country for our next vacation, but JW Marriott is tempting us to spend our next trip back in Cancun!
Bodde här 4 nätter i januari 2024
Svar från Ariadne 29 jan. 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Fantastiskt

Julie, Norfolk

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Every member of staff we encountered professional, friendly and helpful.
Bodde här 5 nätter i januari 2024
Svar från Ariadne 29 jan. 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Fantastiskt

Elliot

Bodde här 4 nätter i januari 2024
Svar från Ariadne 25 mars 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Fantastiskt

LUIS

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 6 nätter i januari 2024
Svar från Ariadne 26 jan. 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

8/10 Bra

brett

Bodde här 6 nätter i januari 2024
Svar från Ariadne 26 jan. 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Fantastiskt

Sarah

Bodde här 1 natt i januari 2024
Svar från Ariadne 7 feb. 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

2/10 Väldigt dåligt

Jacquie

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service och bekvämligheter
I booked an ocean view room and they put me down on floor 1 under the lobby!! The bed my friend stayed in had bodily fluid stains and blood stains on it. The hotel did nothing about that. The food was horrible!! There were no chairs to get at pool or beach by 8am!! People put there towels down in the morning and never showed back up for the chairs. Horrible weekend getaway
Bodde här 3 nätter i januari 2024
Svar från Ariadne Blancarte 17 jan. 2024
Thank you in advance for taking the time to write a review about your recent stay at JW Marriott Cancun. I sincerely apologize for the inconvenience you experienced during your last visit. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 Fantastiskt

Samuel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 6 nätter i januari 2024
Svar från Ariadne 7 feb. 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Fantastiskt

Jawaad

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent service and amenities
Bodde här 5 nätter i januari 2024
Svar från Ariadne Blancarte 17 jan. 2024
Thank you very much for choosing us, we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Fantastiskt

ZHIJIE

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Assf
Bodde här 6 nätter i januari 2024
Svar från Ariadne Blancarte 17 jan. 2024
Thank you very much for choosing us, we appreciate you taking the time to share your score with us. We hope you can visit us again soon, Sincerely,

10/10 Fantastiskt

John, Prairie Village

Bodde här 4 nätter i januari 2024
Svar från Ariadne Blancarte 17 jan. 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

8/10 Bra

lan

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 5 nätter i december 2023
Svar från Ariadne Blancarte 17 jan. 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Fantastiskt

WEI

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 8 nätter i december 2023
Svar från Ariadne Blancarte 17 jan. 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Fantastiskt

Nikhil

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel in Cancun for families
Bodde här 4 nätter i december 2023
Svar från Ariadne Blancarte 17 jan. 2024
Thank you very much for choosing us, we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Fantastiskt

oniovosa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Svar från Ariadne 7 feb. 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Fantastiskt

ALISHJA

Bodde här 4 nätter i december 2023
Svar från Ariadne Blancarte 17 jan. 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Fantastiskt

Markus, Hidalgo

Bodde här 5 nätter i december 2023
Svar från Ariadne 31 jan. 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,