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Recensioner av Live Aqua Beach Resort Cancún - Adults Only - All Inclusive

5 out of 5
Live Aqua Beach Resort Cancún - Adults Only - All Inclusive
Blvd. Kukulcan KM.12.5, Zona Hotelera, Cancun, QROO

Recensioner

9,2

Underbart

10 - Fantastiskt i betyg. 1247 av 1720 recensioner" "
8 - Bra i betyg. 271 av 1720 recensioner" "
6 - Okej i betyg. 122 av 1720 recensioner" "
4 - Dåligt i betyg. 41 av 1720 recensioner" "
2 - Väldigt dåligt i betyg. 39 av 1720 recensioner" "

9,6/10

Renlighet

9,4/10

Personal och service

9,2/10

Bekvämligheter

9,4/10

Boendets skick och faciliteter

9,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Marika

Bodde här 7 nätter i december 2023
Svar från Alfredo Santamaria 9 jan. 2024
Dear Marika!Thank you for your preference! We look forward to seeing you very soon,In laa'kech!

8/10 Bra

Somayeh

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Staff need training-not service minded employees
The hotel staff were helpful but it felt like they were not glad to do their job! Checking in was not a good experience at all because when I asked my questions, front desk staff was uninterested to answer. Her English was not good and we had some communication problems. After a very long flight from Europe I did my best to smile and show understanding, but she answered my questions in a way that it’s my problem that I don’t understand her strange English. The bellboy acted strangely as well. He showed a very sad and twisted face when we changed the room and said why we didn’t inform him if we weren’t happy with the first room! I explained kindly that as far as I know it is the front desk job to change room and not the bellboy and I thanked him for the help, but he overpassed us and rushed to our room before us and left our luggage there and disappeared! So strange and unprofessional! The room was good, but the housekeeping not acceptable because they were stingy to leave enough towels. It seemed as if the folded towels were clean but they had some moist and I was suspicious that it was same towel that I used for three days. They just folded it and put it there as if it is a new one. I understand that it is better for our planet to minimize washing, but it is not acceptable to fold a moist towel and show it as if it’s new. This hotel uses too much perfume and it’s not good for people with allergies. Good variety of food. Great pools, excellent beach and good room service.
Bodde här 4 nätter i december 2021
Svar från Alfredo Santamaria 29 dec. 2021
First and foremost, I would like to thank you for taking the time to share your comments on your recent stay with us. I do regret that we did not meet your expectations during the time you spent at our resort; please accept my apologies for the inconveniences you mentioned in your valuable feedback. I assure you that there is nothing more important to us as the comfort and satisfaction of every person who gives us the honor of being our guest, and the situations you mention are completely uncharachteristic of the service we pride ourselves on. Should you consider Live Aqua Cancun for your vacations in the future, please do not hesitate to contact me for any pre-arrival arrangements, we will be more than happy to ensure you truly Live the Live Aqua Experience. Sincerely, Alfredo Santamaria General Manager.

10/10 Fantastiskt

Matthieu, Charlotte

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Relatively quiet resort with little “young” adults. Staff / service is excellent. Restaurants and food as expected in a “luxury” resort. There is a convention center, so depending on your luck with what company is using, it may be quiet or a bit busy or noisy.
Bodde här 5 nätter i april 2024

10/10 Fantastiskt

Anna Maria

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent staff, service, & food beautiful clean
Bodde här 3 nätter i maj 2024

6/10 Okej

David Abramyan and Lusene

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The property and the aesthetics of this place is good. However, there is so much “selling” and “ marketing” for to be club members, to do traveling with them. It’s really annoying all the time passing to go eat breakfast they ask do you want to participate in a 45 minute presentation and you can have a coupon for a massage and the massage will only cost you 300$. Also one of the restaurants: carnivore, you need to pay 50$ to go to it. Next, by the pool there is not enough free spaces by 8:30 am there gone. So don’t even think you can sleep in and then get a spot because there won’t be one. Majority of the parts of the pool you have to pay for the day. So it’s annoying when you pay so much to go to this place and you have to pay for even more extra stuff like a place by the pool. Even all the restaurants have dishes that are all extra to pay for. Also, the entertainment sucks there are no fun shows or anything. On their Mexican night they just have vendors selling their merchandise. As for the music they do not have a live DJ and do not play music much people complained to staff and they finally put some music on. The staff is good, the following staff stood out the most during our trip: Alberto in the breakfast buffet was great , Eli and Crescensio (aka Chris) they were wonderful at the bar making great drinks and they were great to talk to. Due to the multiple attempts of upselling and marketing and not enough free spots by the pool and beach, I would not come here again.
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Michael

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The property was phenomenal. Staff was awesome and food was great. Our room was beautiful. We will certainly return to this property.
Bodde här 5 nätter i april 2024

10/10 Fantastiskt

robert

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Well layed out , looked new
Bodde här 7 nätter i april 2024

10/10 Fantastiskt

Robert

Reste med sin partner
The service is outstanding.
Bodde här 7 nätter i april 2024

8/10 Bra

Cynthia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hector in the breakfast buffet was an amazing and attentive server. Tino in the swim up bar and Alejandro in the egos bar were fantastic as well. Ricky Ricardo the pool bingo entertainer and so much fun. They all went above and beyond to make me feel special and welcome.
Bodde här 5 nätter i april 2024

10/10 Fantastiskt

Pierre

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Miguel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The level of detail they put into their service is second to none. The fact that they take the time to remember names and drinks of guests is pretty cool. Have stayed af this resort multiple times and am impressed more and more each time with the level of customer service I highly recommend this hotel.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Cecilia

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was wonderful, everyone was very attentive to our needs.
Bodde här 7 nätter i april 2024

10/10 Fantastiskt

Johanna

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a great experience. Excellent facilities, stunning view, and delicious food.
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Charbel

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great selection of restaurants, friendly staff, nice pools, ocean front rooms have great view. Check out was at 12 but our flight was at night, they let us stay and use all the facilities and restaurants and we used the spa to shower before leaving.
Bodde här 3 nätter i april 2024
Svar från Alfredo Santamaría 29 apr. 2024
Hello Charbel!Thank you for sharing your positive experience at Live Aqua Cancun. We are glad to hear that you enjoyed the restaurants, friendly staff, pools, and oceanfront view. It's great to know that the hotel accommodated your late flight by allowing you to continue using the facilities and restaurants. Your feedback is valuable, and we hope to welcome you back soon.In laa'kech!Alfredo Santamaría Gerente General

10/10 Fantastiskt

Virginia

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful!! Well worth the upgrade to Aqua club. We will be back again. Maggie and Alan (our butler’s) we’re wonderful!! Friendly staff, beautiful views, awesome beach.
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Diego

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing experience. Will be back!
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Lu

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent food and customer service , Out toilette was plugged since we got to our room the first day and never got fixed. And also the room was not cleaned everyday… never took our room service leftovers. Everything else. Was excellent.
Bodde här 4 nätter i april 2024

6/10 Okej

Stacie, Wilsonville

Reste i grupp
Gillade inte: Bekvämligheter
Believe all the reviews that say that this resort is VERY quiet and chill. I thought for sure it would depend on the people, which I still believe, but overall this resort attracts very chill, relax-only and a somewhat older crowd (55 ). I was thrown off given the architecture of the place (reminiscent of Miami) and that it seems like it could be really cool. I’m used to much more staff interaction trying to create a fun environment for the guests. I not even a partier, but it was a little too quiet even for me. There are only a couple of activities at the pool - water aerobics and bingo. The “party pool” just has different, louder music but has a lame vibe since it’s so small and tucked away. Egos bar is supposed to be their late-night bar, but it was always dead too. The architecture, pictures you see online and the real-life vibe just don’t match. I would much rather stay at a Secrets, if I’m looking for high-quality spot. The food was good and I liked the vibe of the restaurants but still not as good as I’ve had at other high-end, all-inclusive resorts. I am dairy and gluten-free though and there was always something for me to eat. The Hidden Garden and MB are the best spots, by far. The pool food during the day - BBQ and Burgers being the best. Overall, it was fine and relaxing but a bit boring for what I like in a resort. The view and grounds are beautiful, but I feel like that is a given in the Cancún area.
Bodde här 5 nätter i april 2024

10/10 Fantastiskt

Rhonda, Regina

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location- beach and water is beautiful. Food is very good and like the smaller resort
Bodde här 7 nätter i april 2024

2/10 Väldigt dåligt

Taylor

Reste i grupp, Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
As soon as we got to the property they tried to get us to do a timeshare meeting but said that it was for coupons for the 25th anniversary of being open. The air did not work and was also a leak in the room that was big enough for us to be gone for 3 hours and when I went back to the room and towards the bathroom I ended up slipping on the ground because I didn’t know there was a leak at the time. The staff didn’t seem to care after we told them we weren’t interested in the time share. It took us going to the front desk 3 times for them to finally do something with the room. The beds with umbrellas and the chairs were supposed to be free as it said on their sign by the pool but we were told we couldn’t use the beds with the umbrellas that it was 75$ a day. The staff didn’t check on us often and would take 30-45 minutes to get our drinks once we did order. We had an awful first experience with this resort, and I don’t think we will be returning.
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Gilles

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent, tranquille. Les choix de restaurants/nourriture incroyable, tout était bon!
Bodde här 4 nätter i mars 2024

10/10 Fantastiskt

Enrique Jose Martinez

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelente Comida y Servicio
Bodde här 3 nätter i april 2024

6/10 Okej

Paola

Reste med familjen
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 5 nätter i april 2024

10/10 Fantastiskt

Malaya, Edmonton

Gillade: Bekvämligheter
Great service
Bodde här 6 nätter i mars 2024

10/10 Fantastiskt

Christy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful stay, excellent staff
Bodde här 5 nätter i april 2024

10/10 Fantastiskt

Rachel, Upland

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Second time staying here and look forward to coming again. The service is amazing, food is delicious, room Service is fast. They have 5 pools so there is plenty of cabanas (at an extra charge) and lounge chairs at no cost.
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

juan, Miami

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice location close to dining and shopping. Plenty of food options in the premises. Beach is clean and well maintained. Pools are at the right temperature and service is impeccable. Spa is modern and very relaxing. The only black dot was the AC. It never reached desired temperature. Had to request a fan to sleep without sweating
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Jeremy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
You are treated like royalty at this resort. They wait on you hand over fist and the staff do every to make your stay enjoyable. The food was great the entertainment was superb and the beach was to die for. We’re coming back
Bodde här 4 nätter i april 2024

6/10 Okej

Fernando, tampico

Reste med sin partner
Nada me gusto
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

EMILT

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked the property very much, it’s excellent. I didn’t like, that the resort don’t help you when you have an emergency to buy medicines, and you don't have pesos, they don't help you exchange national currency, I think that should change.
Bodde här 4 nätter i april 2024

8/10 Bra

Andrew

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hospitality, the rooms do need to be exterminator some bugs here and there on the lower level, but for most part was a great hotel.
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Valery

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Ana Karen

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
La atención que te brindan
Bodde här 2 nätter i april 2024

2/10 Väldigt dåligt

Valery

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Michael

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
ALL of the staff ... every single person there was amazing! No kids, food, the room was so comfortable, the fun Bingo games (Miguel, Swavey and others were so good). and the live dinner entertainment was outstanding!! The chef Raul and assistant Harley prepared a special dinner for our friend's birthday. IT WAS AWESOME! I could have bathed in the Blue Cheese soup. This has just become our new favorite vacation spot and we WILL be back :)
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Magda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Josh

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great property - food, service and drinks, all top notch.
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Ricardo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i mars 2024

10/10 Fantastiskt

Jesse

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Aqua live was such a beautiful property that me and wife enjoyed so much. The staff was so nice and friendly with us everyday. We love the food there And Starbucks they had inside the hotel. Also the hotel was very clean. Great location for ocean front view. I will visit again in July this year.
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

James

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My husband and I went here for our 10 year wedding anniversary and it did not disappoint. It was absolutely amazing and stunning. The views are impeccable, and the staff absolutely the best. Melissa & J will be back!!
Bodde här 4 nätter i april 2024

8/10 Bra

Ivan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Me gustó la playa está preciosa! Las habitaciones son hermosas y muy cómodas, la alberca muy linda, la animación de parte de los chicos está súper padre! No me gustó que Al ser un hotel todo incluido (Tengan en su MAYORIA camastros o cabañas por las cuales tienes que pagar al día, entonces es un Casi todo incluido) Cuando es temporada alta, los restaurantes no tienen suficiente cupo para todas las personas y nos dieron hora de espera para poder cenar, se debería poder reservar)
Bodde här 5 nätter i mars 2024

10/10 Fantastiskt

Heidi

Bodde här 6 nätter i april 2024

10/10 Fantastiskt

Lauren Michelle, Chippewa Falls

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Live Aqua has the most attentive and friendly staff that I I have ever experienced. They seem to genuinely like their work, and it is clear that customer service is their #1 priority. There were several dining options and very good food overall. Our butlers Stephany and Alan made our trip so easy and relaxing. Definitely worth the upgrade!
Bodde här 7 nätter i mars 2024

8/10 Bra

neyda

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från Alfredo Santamaría 10 apr. 2024
Dear Neyda, thank you for this incredible review!We look forward to seeing you soon,

8/10 Bra

Cynthia, Shakopee

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was very attentive! Uriel at the pool was awesome, i never had to look for him, he got me drinks and food was so sweet, totally made my vacation relaxing. Ricky Ricardo and Afreado were wonderful entertainment staff. Very friendly helpful and fun. Recommend
Bodde här 5 nätter i mars 2024

10/10 Fantastiskt

amrik

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 5 nätter i mars 2024

8/10 Bra

ALICIA

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room service was excellent workers friendly.. rooms nice . Didnt like u had to pay 85 dollars every day for a cabana. And the free pools chairs is first come first served... plenty options with pool.
Bodde här 6 nätter i mars 2024
Svar från Alfredo Santamaría 5 apr. 2024
Dear Alicia, thank you for having chosen Live Aqua Cancun and for taking the time to share this review with us. I deeply regret that we were not able to meet your expectations, since one of our main objectives is the satisfaction of our guests. I do want to ensure you that all your comments were followed up and we are working hard in order to avoid any lowering of our standards or inconveniences for our guests in the future. I remain at your service if there is ever anything I can do for you in the future.In laa'kech!

8/10 Bra

Manuel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
El personal es muy atento y siempre están al cuidado del los huéspedes
Bodde här 5 nätter i mars 2024
Svar från Alfredo Santamaría 5 apr. 2024
Estimado Manuel, muchísimas gracias por sus increíbles palabras con respecto a su más reciente estancia en su casa, Live Aqua Cancún.Será un gusto recibirle una vez más,Saludos,In laa'kech!

8/10 Bra

Andre

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel con buena estructura pero necesita de modernizarse.
Bodde här 3 nätter i mars 2024
Svar från Alfredo Santamaría 5 apr. 2024
Estimado Andre, muchas gracias por sus comentarios y su amable retroalimentación con respecto a su estancia.Tenga por seguro que cada una de sus palabras las tomaremos en cuenta.Una vez más, le agradecemos su reseña y esperamos verle pronto.¡Saludos!In laa'kech!

10/10 Fantastiskt

Alberto

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
El mejor hotel y la mejor atención en todo Cancún
Bodde här 4 nätter i mars 2024
Svar från Alfredo Santamaría 5 apr. 2024
Estimado Alberto, muchas gracias por su aportación y amables comentarios con respecto a su estancia.Será un honor verle pronto,Saludos,