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Recensioner av Royal Solaris Cancun - All Inclusive

4 out of 5
Royal Solaris Cancun - All Inclusive
Boulevard Kukulcan Km 20.5, Lote 64, 2a etapa, Seccion A, Zona Hotelera, Cancun, QROO

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 805 av 1837 recensioner" "
8 - Bra i betyg. 475 av 1837 recensioner" "
6 - Okej i betyg. 278 av 1837 recensioner" "
4 - Dåligt i betyg. 136 av 1837 recensioner" "
2 - Väldigt dåligt i betyg. 143 av 1837 recensioner" "

8,8/10

Renlighet

8,4/10

Personal och service

8,0/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

8/10 Bra

DAVID

Reste med sin partner
Gillade: Renlighet
Comida gran variedad 💯, atención al cliente muy buena excepto un hombre que la primera 2 cenas nos atendió bien y le di buena propina, ya la siguiente cena como que me debía un millón de pesos, no nos quiso ver, traté de saludarlo y no nomas volteo al otro lado, y así eran todas la cena de ahí en adelante, mal servicio 👎👎👎😡😡😡😡
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Jelsy Vergara

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Falta más rampas para carriolas y discapacidad
Bodde här 4 nätter i april 2024

6/10 Okej

Vakhtangi

Gillade: Renlighet, personal och service och bekvämligheter
its all right hotel but price is to expensive. in this price we could get better vacation in other countries.
Bodde här 6 nätter i april 2024

10/10 Fantastiskt

Joella Gnonneo

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice, kids friendly, food is good, staff is nice. No comply
Bodde här 5 nätter i april 2024

10/10 Fantastiskt

Nancy E

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
To many stairs
Bodde här 6 nätter i april 2024

4/10 Dåligt

Talon

Reste med familjen
Gillade: Personal och service
Property was decent, pools were decent, staff was great. Room was small and extremely noisy hearing every car that passed and music from rooms 2-3 down that weren’t even blasting it. AC was not working the entire first day. They called staff and they responded promptly but spent 60 minutes in my room at 9:00 P.M. trying to fix it while my family was going to bed, continued to have issues throughout the stay. Food was similar at every restaurant despite being “different”. Again, staff was awesome, but overall experience was just okay, and doesn’t compare to other all inclusive resorts I’ve stayed at.
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Brenda ilse

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelente servicio la playa muy bonita sin problemas regreso
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Fatima

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was our second time staying at Royal Solaris. We enjoyed everything about it the staff is amazing here, my kids loved the mini club and ladies there were very friendly overall if you are looking for a nice vacation in Cancun where kids and adults can enjoy them selves pick Royal Solaris you wont regret it. We will definitely come back here again.
Bodde här 5 nätter i april 2024

2/10 Väldigt dåligt

Gabriela Lissett Nunez

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was horrible very very rude I hate that place
Bodde här 5 nätter i april 2024

8/10 Bra

Rachel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i april 2024

6/10 Okej

Sudip

Reste med familjen
We have stayed last year as well to celebrate our 10th Anniversary and we loved it. As such we went that year as well to celebrate our Anniversary. But compare to last year hotel standard has dropped quite significantly which we noticed as we can clearly find the differences. Room: We stayed for 6 nights. Linen provided were old and had some marks on it. When unaddressed housekeeping staff they didn’t changed it as I belive they didn’t understand as they don’t speak English. Mini fridge should have been replenished everyday. Mini fridge consists of few soft drinks and 2 beers. We may have had 2 beers out of 6 days but that doesn’t mean they will not add beers in the mini fridge if we are not drinking them and even water bottles. I called reception and she mentioned that someone will come and replenished but it never happened. Stand if service has gone down quite low. Food: I belive the quality of chef and quality of food has deteriote significantly. During breakfast time chef use to use fresh mushrooms and not canned mushrooms compare to last year. Choices of food has gone down. Requested for bacon but server mentioned they ran out of it. We went to live counter for omelette. I am sure the chef is trainee and we requested to have peppers, onions, mushrooms, spinach on the omelette. I couldn’t belive in my eyes the chef just put everything on the pan and not even 30 secs he put all the required veggies on the omelette.Veggies were raw and uncooked. Overall not satisfying.
Bodde här 6 nätter i april 2024

8/10 Bra

Gurdeep Singh

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 6 nätter i april 2024

10/10 Fantastiskt

Brendy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
nice family area
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Purbita Saha

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean, beautiful and accessible.
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Angelica

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Love it!
Bodde här 3 nätter i februari 2024

8/10 Bra

Danna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Muy padre
Bodde här 5 nätter i april 2024

10/10 Fantastiskt

Maria, Justice

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024

6/10 Okej

Fatima

Reste i grupp
Gillade: Renlighet, personal och service och bekvämligheter
If you're not picky on food, this is a great property with amazing views.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Maria Katrina N

Reste med familj och småbarn, Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent stay!
Bodde här 6 nätter i april 2024

8/10 Bra

Lazar

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything was great in the hotel, except that the door card was often blocked and we had to go to the reception for renewal, but the taxi drivers at the airport are very rude and extremely expensive. I don't like the fact that there is no organized transportation to the hotel and back, but you need extra you pay. From the airport to the Royal Solarius Hotel In just 10 minutes 85 USD. That's very bad
Bodde här 7 nätter i april 2024

6/10 Okej

Olivia

Reste med sin partner
Gillade: Personal och service
Overall good experience
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Maximina

Bodde här 4 nätter i januari 2024

10/10 Fantastiskt

Antonio

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good food. Much better than usual for a all inclusive
Bodde här 3 nätter i april 2024

6/10 Okej

Bijeeta BhiochhiBhoya

Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Marites

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i mars 2024

10/10 Fantastiskt

Sara

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff are really friendly and helpful. The hotel is great and clean. A lot of variety of food and drink. Overall really good experience.
Bodde här 7 nätter i april 2024

8/10 Bra

julissa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

Heriberto, San Luis Potosí

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Los servicios y la atención
Bodde här 3 nätter i april 2024
Svar från Servicio al Huésped. 15 apr. 2024
Estimado HeribertoGracias por su amable calificación de su estancia con nosotros en Royal Solaris Cancún.Nos alegra saber que su experiencia fue sumamente placentera y que el servicio experimentado fue de su total agrado.Agradecemos mucho su confianza y también esperamos tener la oportunidad de recibirle nuevamente.Saludos Cordiales .

10/10 Fantastiskt

Catherine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Les repas sont vraiment bons grâce à des stands qui réalisent les plats à la demande. Chambres très bien insonorisés Équipements enfants parfaits Par contre musique très forte autour de la piscine, heureusement c’est tranquille sur la plage. Pas de souci pour avoir un transat, mais ils sont collés les uns aux autres sans aucun espace Nous avons passé un excellent séjour en famille. Prix élevé pour une personne nous ayant rejoint en cours de séjour et partageant une de nos chambres, presque aussi cher que notre séjour comprenant le billet d’avion de France.
Bodde här 7 nätter i april 2024

6/10 Okej

David R, Hebron

Reste med familjen
Gillade: Renlighet och personal och service
First, the not so great. Food was very subpar. Buffet was small with limited options along with a menu that seemed to repeat continuously. This was true for all dining times. Also, it was very difficult to make reservations for the reservations only restaurants using the app as dates and times were always full. This was true even when viewing 2-3 days out. Food was average at best at these venues. Room service was prompt but again food quality and selection were just bad. On the bright side, service at the Pool Bar and the Lobby Bar was really good. Friendly and fast with ice cold beer on tap. Every employee we met was extremely friendly and made us feel welcome. Our housekeeper, servers, and bartenders were really on it. Never struggled to find chairs at the pool or beach and we had lots of fun in the sun. Our kids (11 year old twins) made friends with others and enjoyed their time playing in the pool. Nightly entertainment was really good and made better with drinks from the Lobby Bar. Made it to Isla Mujeres again which did not disappoint. Playa Norte was beautiful as always. When we ventured off property, we traveled using Uber. Fastest pick up service of anywhere I’ve ever visited along with the most affordable fares. Highly recommended. Traveler tip: watch your bill/receipts for every purchase. We had had a cashier at Oxxo (near hotel), a salesman for Ultramar ferry tickets (on-site), and a server at Wolfgang Puck’s (airport) try to overcharge us.
Bodde här 7 nätter i april 2024
Svar från Customer Service. 14 apr. 2024
Dear David RWe appreciate your comments about your recent stay at our property.We regret not having met your expectations with our services, we appreciate your comments and immediate corrective measures were taken where necessary, we have shared your comments with the different areas to continue working on improving our services.Cordially.

10/10 Fantastiskt

Saruul

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Customer Service. 14 apr. 2024
Dear SaruulThank you for your kind rating of your stay with us at Royal Solaris Cancún.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

8/10 Bra

Nazanin, Ottawa

Gillade: Personal och service
Bodde här 7 nätter i april 2024
Svar från Customer Service. 14 apr. 2024
Dear NazaninThank you for your kind rating of your stay with us at Royal Solaris Cancún.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

6/10 Okej

Hillary

Reste med familjen
Gillade: Renlighet och bekvämligheter
I can honestly say i had my hopes a little too high with the place. The food was very low in quality i almost felt like a dog :( i didnt eat much during my stay here because almost everything had little no flavor or just didnt look appetizing. I ate fruit when it looked clean. Everything tasted like the air (if you stayed here you know what i mean) its like we were eating week old food. The staff was lovely but some of them were treating customers who were not hispanic poorly compared to the Spanish speaking ones
Bodde här 3 nätter i april 2024
Svar från Customer Service. 14 apr. 2024
Dear HillaryWe are very sorry to hear about all the disappointments you had during your stay. On behalf of all the staff I wish to offer you a sincere apology for the failure in our service.Make sure that we use all the comments we receive from our guests as a guide to improve our services in the areas where we need more work, we will reinforce these issues with the areas involved.Sincerely.

6/10 Okej

Julio

Gillade inte: Personal och service
The property is nice the rooms are clean but the food does not have a great variety for my opinion and make sure you make dinner reservations ahead of time. You can only make one dinner reservation at a time but if don’t do this you will not be able to eat a the nicer restaurants.
Bodde här 3 nätter i januari 2024
Svar från Customer Service. 14 apr. 2024
Dear JulioYour feedback is of great importance to us, as it helps us create strategies that will help us improve each and every day the service we offer our guests. Coming soos we have big renovation plans for our rooms. We agree that there is always room for improvement and your suggestions are very much appreciated. We hope to see you again to improve your perception.Best Regards.

8/10 Bra

Jitenbhai

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good resort to stay with kids. Great pool activities throughout the day. Food is also good and have different menu items In buffet. Over all really good. Pool side Pizza was the best for us.
Bodde här 7 nätter i mars 2024
Svar från Customer Service. 5 apr. 2024
Dear JitenbhaiThank you for your kind rating of your stay with us.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

6/10 Okej

Amarelys J

Reste med familjen
Gillade: Renlighet
I liked the location near the airport but I did not like the food at the buffet, very poor quality, and the restaurant’s options very limited. They only allowed 1 reservation at the time, sometimes they had no availability.
Bodde här 4 nätter i mars 2024
Svar från Customer Service. 5 apr. 2024
Dear Amarelys JThank you for sharing with us your experience about your recent stay.Your opinion is of great importance to us, as it helps us create strategies for continuous improvement every day in the service we offer to our guests. We appreciate your observations. We will work to improve these services. We apologize for this situation.We hope to welcome you again soon!Best Regards.

10/10 Fantastiskt

Brian Hans

Gillade: Personal och service
Bodde här 3 nätter i mars 2024
Svar från Customer Service. 14 apr. 2024
Dear Brian HansThank you for your kind rating of your stay with us at Royal Solaris Cancún.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

8/10 Bra

Tanya

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
The staff was friendly and environment was enjoyable. The food and drinks were great. I would stay at the hotel again. Explain more about the different amenities offered.
Bodde här 3 nätter i mars 2024
Svar från Customer Service. 5 apr. 2024
Dear TanyaThank you for your kind rating of your stay with us.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

4/10 Dåligt

Sarah

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Reservations for dinner were extremely challenging to get. We were told to wake up at midnight each night to book something for the next night. You could hear everyone in the halls and in rooms on each side of you through the walls and doors. There was no balcony to outside. The entertainment was at an indoor theater that lacked ambiance and had limited seating. Finding seats around the pool was challenging unless you got up at 6-7am to set towels out. Meals were not impressive at the buffet.. it was challenging to even be served a coffee in the morning. On the upsides, the views of the ocean were pretty. Bogavante was a nice beach side restaurant that served good food (we were only able to eat dinner there once), and Nancy who waited drinks by the pool area was a gem and a joy to see each day.
Bodde här 7 nätter i mars 2024
Svar från Customer Service. 5 apr. 2024
Dear Sarah Thank you for taking the time to share your comments regarding your recent stay.We are deeply sorry to hear of the inconvenience you experienced during your stay with us, please accept our apologies as this is not the service we strive to provide. Thank you very much for bringing these issues to our attention. We have made a detailed report of your comments and sent them to the appropriate areas to improve the aspects you mentioned and ensure that these situations do not occur again in the future. We will continue to work to improve in all areas and we really appreciate your feedback.Cordially.

8/10 Bra

Ping

Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

Marnie

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Best place for families and food lovers
Bodde här 7 nätter i mars 2024
Svar från Customer Service. 5 apr. 2024
Dear MarnieThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

10/10 Fantastiskt

Bridget

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från Customer Service. 5 apr. 2024
Dear BridgetThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

10/10 Fantastiskt

Sagrario

Reste med familjen
Very friendly staff. Rooms were clean food was good and servers are very friendly
Bodde här 5 nätter i mars 2024
Svar från Customer Service. 5 apr. 2024
Dear SagrarioThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

10/10 Fantastiskt

Oluwashina

Bodde här 4 nätter i mars 2024

6/10 Okej

MARK PHILLIP

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
On the positive side beautiful location. Had wonderful service at the restaurants on the property, especially Niko @ Bogavantes🤩 He is an all star employee who made our last dinner here very special. Also great food at Bogovantes! 5 Stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Javier at Las Fuentes Teresa is awesome! Negatives… asked for change multiple times at the front desk and they wouldn’t give me change from bigger pesos into smaller bills. Beware that not everything is included when you come. The room was not clean up to our standards. Vents and hot tub were not very clean. Shower leaked at the bottom. Took four trips to the front desk before we finally were able to get someone to fix the hot tub and get hot water. Lots of kids here too. If you are looking for a quieter resort without many kids this one is probably not for you. Everyone here is looking for tips for their services too. Bring $1’s and $5’s for tips. They like USA money over pesos. There is FREE kayaking and water sports for only 30 minutes. After that, they charge so not everything is included. Club Solaris is not worth doing. Sat thru a 90 minute sales presentation where the price of it changed with 3 different employees! Went from $13,300 to $7600 to $3300 at the final offer.
Bodde här 4 nätter i mars 2024
Svar från Customer Service. 5 apr. 2024
Dear Mark PhillipThank you for taking the time to share your comments regarding your recent stay.We are deeply sorry to hear of the inconvenience you experienced during your stay with us, please accept our apologies as this is not the service we strive to provide. Thank you very much for bringing these issues to our attention. We have made a detailed report of your comments and sent them to the appropriate areas to improve the aspects you mentioned and ensure that these situations do not occur again in the future. We will continue to work to improve in all areas and we really appreciate your feedback.Cordially.

10/10 Fantastiskt

Sanjamdeep kaur

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Amazing all over!
Bodde här 3 nätter i mars 2024
Svar från Customer Service. 5 apr. 2024
Dear Sanjamdeep kaurThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

6/10 Okej

LeTasha C.

Gillade: Renlighet och personal och service
Bodde här 4 nätter i mars 2024
Svar från Customer Service. 5 apr. 2024
Dear LeTasha C.Thank you for sharing with us your experience about your recent stay.Your opinion is of great importance to us, as it helps us create strategies for continuous improvement every day in the service we offer to our guests. We appreciate your observations. We will work to improve these services. We apologize for this situation.We hope to welcome you again soon!Best Regards.

10/10 Fantastiskt

Catherine

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We were looking for a kid friendly resort and the Royal Solaris was perfect! There were so many kids and families it was great! Booking through Expedia also gave us access to all of their resorts (not every place you book through does this) which was nice.
Bodde här 5 nätter i mars 2024
Svar från Customer Service. 5 apr. 2024
Dear CatherineThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

2/10 Väldigt dåligt

VINOD

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Food was not good. Not any extra activities. Quality of music and quality of non veg food was very poor.
Bodde här 5 nätter i mars 2024
Svar från Customer Service. 5 apr. 2024
Dear VINODThank you for taking the time to share your comments regarding your recent stay.We are deeply sorry to hear of the inconvenience you experienced during your stay with us, please accept our apologies as this is not the service we strive to provide. Thank you very much for bringing these issues to our attention. We have made a detailed report of your comments and sent them to the appropriate areas to improve the aspects you mentioned and ensure that these situations do not occur again in the future. We will continue to work to improve in all areas and we really appreciate your feedback.Cordially.

10/10 Fantastiskt

HECTOR RODRIGUEZ, MODESTO

Bodde här 9 nätter i december 2023