Dear Kathy, Thank you for taking the time to share your feedback with us. We truly appreciate your input, as it helps us continually improve our services. We understand that you were eager to have an early check-in and late checkout for your stay, and we apologize for any frustration this may have caused. Unfortunately, accommodating such requests can be challenging for us as we aim to allow each guests the exact time they paid and booked for. We don't think it was necessary on your part to ask the same question 9 times. We made every effort to explain this limitation during your communication with us. Regarding the address issue, I apologize for any confusion. Our policy is to withhold the exact location and address of the property to protect the privacy of our current guests. As requested, we provided you with a nearby location to assist you in planning your trip. I'm sorry if this caused any inconvenience. We hope that despite these challenges, you were able to enjoy your stay. Please don't hesitate to reach out if you have any further questions or concerns, and we would be more than happy to assist you.

Karen! Thank you for your review regarding your stay. We were concerned to read about your experience with the air conditioning, as this is the first such feedback we've received. We've been hosting for over 8 years with more than 1000 stays, and maintaining high standards of comfort is paramount to us. I would like to clarify that we did not receive any calls or messages from you through our usual communication channels during your stay. We always encourage our guests to use the chat feature in our app for immediate assistance. This lack of communication has left us unable to address your concerns in real-time, which we deeply regret. Regarding the air conditioning system, we routinely check and maintain our home to ensure they are in perfect working order. Following your review, we conducted a thorough inspection and found the system to be fully operational, with no subsequent guests reporting similar issues. We sincerely apologize for any discomfort you may have experienced and regret that we were not given the opportunity to resolve this issue during your stay. Your feedback is important to us, and we are always looking for ways to enhance our guests' experience. If there's anything further we can do to assist you, or if you have any more details to share about your experience, please don't hesitate to reach out. We value your input and are committed to ensuring the comfort and satisfaction of all our guests.

Hello! Thank you for the review! I just want to point out that the listing states very clearly that there is an attached studio that is rented out separately and that some noise can be expected! Im sorry that you missed this information when booking, but we do make it clear that this can happen! Im glad that your stay was otherwise enjoyable!