Kära Anna, Tack för dina vänliga översyn, ser vi fram emot att välkomna dig tillbaka i en nära framtid. Vänliga Hälsningar Albert Smit

HiThank you for your positive all feedback is highly appreciated.

Hi ChanikaThank you for taking the time to rate our hotel, all feedback is highly appreciated

Dear Louisa, Thank you for your constructive review and sincerest apologies for the inconvenience caused during your stay with the Aircon Issues. We will highlight your review to the Maintenance TEAM in order to ensure this does not happen again and is rectified. Kind Regards Protea Hotel Durbanville Management Team

Dear Lau, We are delighted to have been your chosen the Protea Hotel by Marriott Durbanville during your recent stay in Cape Town. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Protea Hotel by Marriott Durbanville and we hope you choose to create more memories with us whenever your travels bring you back to Cape Town. Sincerely, Patrick Fortuin Rooms Division Manager rooms@phdurbanville.com 021 913 9256

Dear Kurt, We are delighted to have been your chosen Protea Hotel by Marriott Durbanville during your recent stay in Cape Town. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Protea Hotel Cape Town Durbanville and we hope you choose to create more memories with us whenever your travels bring you back to Cape Town. Sincerely, Patrick Fortuin Rooms Division Manager rooms@phdurbanville.com 021 913 9256

Dear Guest GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete the on-line survey during your stay with us. We were delighted to receive your commendations. Please be assured that I will congratulate our TEAM for doing a great job! Thank you for choosing to stay at Protea Hotel by Marriott Durbanville and we look forward to welcoming you back again soon. Please do not hesitate to contact me personally for any further assistance you may require in future. Kind regards Albert Smit General Manager

Dear valued GUEST, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Protea Hotel Cape Town Durbanville. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Protea Hotel Cape Town Durbanville and we hope you choose to create more memories here whenever your travels bring you back to Cape Town. Sincerely, Albert Smit General Manager Kind Regards gm@phdurbanville.com +27 21 913 9256

Dear valued GUEST, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Protea Hotel Cape Town Durbanville. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Protea Hotel Cape Town Durbanville and we hope you choose to create more memories here whenever your travels bring you back to Cape Town. Sincerely, Albert Smit General Manager Kind Regards gm@phdurbanville.com +27 21 913 9256

Dear Ruth, Trust all is well? Thank you for your feedback, we are elated that you enjoyed your stay! The entire TEAM looks forward to welcoming you back in the near future. Kind Regards Albert Smit General Manager

Dear Michael, Trust all is well? Thank you for taking the time to review Protea Hotel by Marriott Durbanville. Kind Regards Albert Smit General Manager

Dear An, Thank you for your review! We are pleased you enjoyed your stay Albert Smit General Manager

Dear Mthembi, Thank you for taking the time to review Protea Hotel by Marriott Durbanville. We look forward to welcoming you back in the near future. Kind Regards Albert Smit General Manager

Dear Nandipha, We look forward to welcoming you back! Kind Regards Albert Smit General Manager

Beste Gast, Dank u voor de tijd neemt om te beoordelen Protea Hotel by Marriott Durbanville, Wij zijn blij dat u genoten van uw verblijf! Albert Smit Algemeen directeur

Dear Valued GUEST, Thank you for taking the time to review our Hotel and highlighting the discrepancies you experienced. We will pass this onto the TEAM in order to ensure this does not materialise again. Kind Regards Albert Smit General Manager

Dear Valued GUEST, Thank you for your review, we are glad you enjoyed your stay. Kind Regards Albert Smit General Manager

Dear Avigdhor, Thank you for your review, could you pleased advise where we fell short and how we can improve in order to gain 5 star service. Kind Regards Albert Smit General Manager