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Recensioner av Protea Hotel by Marriott Cape Town North Wharf

4 out of 5
Protea Hotel by Marriott Cape Town North Wharf
1 Lower Bree Street, Foreshore, Cape Town, Western Cape

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 144 av 256 recensioner" "
8 - Bra i betyg. 93 av 256 recensioner" "
6 - Okej i betyg. 16 av 256 recensioner" "
4 - Dåligt i betyg. 0 av 256 recensioner" "
2 - Väldigt dåligt i betyg. 3 av 256 recensioner" "

9,4/10

Renlighet

9,2/10

Personal och service

8,8/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

8/10 Bra

Nina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Utmärkt läge och personal
Läget är utmärkt, bredvid kongresscentret, nära till både waterfront och centrum. Rummet jättestort, 80 kvm och mycket hjälpsam personal. Bra frukost med "äggstation".
Bodde här 5 nätter i mars 2018
Svar från Zee Ismail 24 mars 2018
Dear Nina, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Protea Hotel Cape Town North Wharf. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Protea Hotel Cape Town North Wharf and we hope you choose to create more memories here whenever your travels bring you back to Cape Town. Sincerely, ZEE ISMAIL General Manager

8/10 Bra

Ove

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2017

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Not Provided

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ett av de hotell med bäst och vänligast service jag bott på!

6/10 Okej

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
Bra läge
Bra i största allmänhet. Bra läge ganska nära Waterfront. Bra frukost.

10/10 Fantastiskt

Linda

Reste i grupp
Gillade: Personal och service och boendets skick och faciliteter
Fantastic breakfast
Bodde här 1 natt i april 2024

6/10 Okej

Jason

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Staff were very professional and the excursion I booked through the conciege was a great experience.
Bodde här 5 nätter i april 2024

10/10 Fantastiskt

Deolinda

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great value for money in a very pleasant hotel with spacious apartment and bright balcony. Super friendly, kind and attentive staff at Reception, breakfast area and also when passing in the corridors. Top stay!
Bodde här 3 nätter i mars 2024
Svar från ConradJ 9 apr. 2024
Dear Deolinda,Thank you for taking the time to write your review.We are pleased to hear that you enjoyed your stay and that our apartment offered you the relaxation that you deserve. I have shared your compliments with all the staff as I am proud that they made you feel welcome and comfortable. We look forward to welcoming you back on your next trip to Cape Town.Sincerely,Conrad JonckGeneral Manager

10/10 Fantastiskt

Kaniaru

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent location to Centre of town and the Waterfront. Rooms are spacious and well laid out, and very quiet. Great base for a few days of work / relaxation in CPT.
Bodde här 5 nätter i februari 2024
Svar från ConradJ 23 feb. 2024
Dear Kaniaru,Thank you for your review. We are pleased to hear that you enjoyed your stay and found our location ideal to explore Cape Town.We look forward to seeing you again soon.Sincerely,Conrad JonckGeneral Manager

10/10 Fantastiskt

Graham, Broxbourne

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
If you want to experience how a hotel from a large chain should be run properly this is the place to go. Not 5 star but much better than many 4 & 5 star hotels we have stayed at. Rooms (apartments) are fully equipped, clean and comfortable. Breakfast is a great standard. Location is excellent – easy walk or Uber to Waterfront and other areas. The staff were helpful and friendly to the last man/woman. The couple of times we needed to call someone (e.g. trying to figure out how to operate a very complex Bosch washing machine) we got immediate and effective attention.
Bodde här 7 nätter i januari 2024

10/10 Fantastiskt

Mawuli

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Received well
Bodde här 6 nätter i januari 2024

10/10 Fantastiskt

allan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
장기투숙을 위한 완벽한 호텔
문제해결을 위해 적극적인 직원들의 태도와 노력이 매우 인상적이었고 덕분에 모든게 만족스러웠다. 청결하고 공간도 충분히 넓고 쾌적하다.
Bodde här 1 natt i december 2023

2/10 Väldigt dåligt

Deidre

Bodde här 1 natt i november 2023

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i september 2023

10/10 Fantastiskt

Ashleigh

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff at the spa squeezed in my appointment and made me feel comfortable.
Bodde här 1 natt i augusti 2023

8/10 Bra

Jason

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
The property does not have an airport shuttle and should not advertise as having one, it is a 3rd party company. I reserved an airport pick up, it did not show up and i had to find my own way to the hotel. When checking out i reserved an airport drop off and the front desk was not able to secure a ride for me to the airport. The 3rd party shuttle asked what race i was and declined to take me to the airport. I had to find my own transportation
Bodde här 3 nätter i juli 2023

8/10 Bra

Shirley, Amsterdam

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very kind personnel, clean and spacious rooms, dinner options and room service was really nice and delicious!
Bodde här 2 nätter i juli 2023
Svar från Genevieve 21 juli 2023
Dear Shirley,Thank you for taking the time to share your review.We are delighted that you have enjoyed your stay with us, and we hope to welcome you back to our hotel in the near future.

10/10 Fantastiskt

Candle

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i juli 2023
Svar från Genevieve 15 juli 2023
Dear Candle,Thank you for taking the time to share your review.We are delighted that you have enjoyed your experience at our hotel and we hope to welcome you back in the near future.

10/10 Fantastiskt

lee

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Amazing stay
Lovely helpful staff, great service, awesome rooms and overall excellent hotel
Bodde här 2 nätter i juli 2023
Svar från Genevieve 10 juli 2023
Dear Lee,Thank you very much for taking the time to give your feedback.We are delighted that you have enjoyed your stay with us, and we hope to welcome you back to our hotel in the near future!

10/10 Fantastiskt

Tom

Bodde här 2 nätter i mars 2023
Svar från ConradJ 31 mars 2023
Hi Tom,Thank you for your rating. We are pleased that you enjoyed your stay and look forward to welcoming you back soon.Sincerely,ConradJGeneral Manager

8/10 Bra

Steven, Atlanta

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the location and the staff. The room was huge. Seems a waste to have both sofas and none be a pullout. Could use a small shop at night for sodas and snacks. Great place to stay for central business district or the V&A Waterfront.
Svar från ConradJ 3 jan. 2023
Dear Steven,Thank you for your review.I am pleased that you enjoyed your stay and found our location ideal. I appreciate your suggestions regarding the sofas and availability of snacks, this is definitely something that my team and I can look into to improve on our offering. We look forward to welcome you back soon.Sincerely,ConradJGeneral Manager

10/10 Fantastiskt

Alan

10/10 Fantastiskt

Verifierad resenär

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Front desk staff, especially Chad, was excellent!
Svar från Genevieve 7 dec. 2022
Dear Charles,Thank you for your review!We are delighted to hear that you enjoyed your stay with us.We hope to welcome you back one day in the future.

10/10 Fantastiskt

Francois

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
super convenient to the CCITC, Victoria Marina and local restarants and bars
Bodde här 5 nätter i november 2022

8/10 Bra

Arlandia

Reste i grupp, Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
I like that they had restaurant on premises. The staff was excellent. I didn't like like that the outlets weren't universal.
Bodde här 5 nätter i augusti 2022
Svar från ConradJ 15 sep. 2022
Dear Arlania,Thank you for your review. We are pleased that you enjoyed your stay and our facilities.I have noted your comment regarding the outlets and will do our best to see how we can improve on this.Sincerely,ConradJGeneral Manager

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Genevieve at reception was very helpful and polite. Rooms are clean and comfortable.
Bodde här 2 nätter i april 2022
Svar från Tiaan Fourie 5 maj 2022
Good Day, Thank you for your kind feedback received. We look forward to welcoming you back very soon! Kind Regards, Tiaan Fourie Rooms Division Manager

10/10 Fantastiskt

Kurt

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i april 2022

8/10 Bra

claudia

Reste med familjen
Gillade: Renlighet och personal och service
The rooms are very nice and clean Outside is not very nice
Bodde här 1 natt i februari 2022
Svar från Tiaan Fourie 11 feb. 2022
Good Day, Thank you for taking the time to provide us with feedback regarding your most recent stay. We appreciate your comments and look forward to welcoming you back very soon. Kind Regards, Tiaan Fourie Rooms Division Manager

10/10 Fantastiskt

CJ

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Cape Town Family visit.
Family stay in Cape Town city centre. The apartment hotel has the perfect setup for a guess wanting to look his own dinner or choosing to dine in on the night. From helpful staff the clearly marked QR codes. This was truly a gem to stay in
Bodde här 5 nätter i januari 2022
Svar från Tiaan Fourie 31 jan. 2022
Good Day, Thank you for your kind feedback received. We hope to welcome you back in the near future! Kind Regards, Tiaan Fourie Rooms Division Manager

10/10 Fantastiskt

Nicholas, Fareham

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Extremely spacious well equipped apartments including washer/dryer and dishwasher, perfect for longer stays. Large very comfortable bed. Walking distance to Cape Town water front.
Bodde här 5 nätter i januari 2022
Svar från Tiaan Fourie 10 jan. 2022
Dear Nicholas, Thank you for your kind feedback received. Wishing you the very best! Kind Regards, Tiaan Fourie Rooms Division Manager

10/10 Fantastiskt

David Michael

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I don't know where to start-this place was amazing. The rooms were unreal. Very clean, very big. Great view. Good location. The staff treated myself and my family like each one of us were long-time friends. Every time you walk through the lobby or in the restaurant you are greeted warmly. If you are coming to Cape Town, I highly, highly recommend this place.
Bodde här 8 nätter i november 2021
Svar från Tiaan Fourie 3 dec. 2021
Dear David, Thank you for your kind feedback received. It was an absolute please hosting you. Wishing you the very best until we have the opportunity to welcome you back! Kind Regards, Tiaan Fourie Rooms Division Manager

10/10 Fantastiskt

Alejandro

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Rooms are spacious and the staff is very helpful and friendly. The property is centrically located where you can have a quick ride to the waterfront.
Bodde här 7 nätter i oktober 2021
Svar från Tiaan Fourie 2 nov. 2021
Good Day, Thank you for the kind response received. We look forward to welcoming you back in the very near future! Kind Regards, Tiaan Fourie Rooms Division Manager

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Staff was very helpful, location is good
Bodde här 3 nätter i juni 2021
Svar från Tiaan Fourie 28 juli 2021
Good Day, Thank you for your kind response. We look forward to welcoming you back in the very near future! Kind Regards

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i september 2019
Svar från Ielhaam 1 okt. 2019
Dear Anonymous, Thank you for your valuable feedback received at the Protea Hotel by Marriott Cape Town North Wharf.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i augusti 2019
Svar från ielhaam 5 sep. 2019
Dear Anonymous, Thank you for your feedback received. Kind Regards Ielhaam Abrahams

10/10 Fantastiskt

Verifierad resenär

Bodde här 2 nätter i augusti 2019
Svar från Ielhaam 5 sep. 2019
Dear Anonymous, Thank you for your feedback received. Kind Regards Ielhaam Abrahams

6/10 Okej

Verifierad resenär

Gillade: Personal och service
Bodde här 1 natt i juni 2019
Svar från Ielhaam 5 sep. 2019
Dear Anonymous, Thank you for your feedback received. Kind Regards Ielhaam Abrahams

6/10 Okej

Verifierad resenär

Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet och boendets skick och faciliteter
Disappointed
Between the ample choices in 4 star hotels that caters for a family of 4 in 1 room (consisting of 2 rooms), I carefully chose Protea Hotel due to the brand name as I've travelled a lot and Protea Hotels has never disappointed me in their portfolio.. This time, I'm afraid, I was left with a harsh disappointment. There were good points like - the amazingly friendly staff from security at the gate to Precious at Reservations, the waiters and the people at Reception. All amazing! The breakfast buffet - it works. Not blown away, but it works. The beds are comfy, the living space (living room and kitchen) in the 2 bedroom apartment are comfy, but the bathrooms and bedrooms are not well designed. The on-suite bathroom in the main bedroom definitely leaves much to be desired and this is where things start to turn bad...You get the idea that this hotel is about 20 years out of date regarding maintenance and is very run down in certain areas. The floors - run down. Most appliances run down. The extractor of the oven - horrifically creasy. After confirming my booking twice, and staying for 4 nights... You got the idea that there was no care on your arrival from housekeeping's side or PR's side. Much like 4 star hotels in Israel or a bought-over hotel in the country side that once carried a big Hotel Group Name. Then, you have to take the price into consideration - and for what you get.. It is a no-no for me for a second time. There are better options in Cape Town - with a view.
Bodde här 1 natt i juni 2019
Svar från Ielhaam Abrahams 19 juni 2019
Dear Anonymous, Thank you for your valued feedback received at the Protea Hotel by Marriott Cape Town North Wharf. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. We have shared your feedback with the management TEAM for review and action planning. Kind Regards, Ielhaam Abrahams Business Optimization Manager Protea Hotel by Marriott Cape Town North Wharf

10/10 Fantastiskt

kenan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
its Great
Very Good
Bodde här 5 nätter i april 2019
Svar från Zee Ismail 12 maj 2019
Hi there KENAN, Thank you for your visit and review on Expedia. We value your feedback. We look forward to welcoming you back to Cape Town again soon! Kind Regards, Zee Ismail General Manager

10/10 Fantastiskt

Catherine

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The Wi Fi connections were horrible unless you were standing in the lobby. That was a major concern since there were 13 of us on this trip. It was really frustrating. They really need to upgrade this for the future. Other than that, we had a great time and would stay there again.
Bodde här 5 nätter i april 2019

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The apartment was clean and spacious. I will recommend it for a large travelling family.
Bodde här 4 nätter i april 2019
Svar från Ielhaam 7 maj 2019
Dear Valued GUEST, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The exceptional staff service. Top notch! The staff were incredibly attentive and even ran out to the grocery store to pick up cream dor our breakfast coffee when they ran out.
Bodde här 3 nätter i april 2019
Svar från Zee Ismail 29 apr. 2019
Hi there, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Protea Hotel Cape Town North Wharf. By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Protea Hotel Cape Town North Wharf and we hope you choose to create more memories here whenever your travels bring you back to Cape Town. Sincerely, ZEE ISMAIL General Manager

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Warm welcome...very friendly. Special shoot out to Sandiwe(Sandy) at the bar who made us Dom Pedros late at night. So friendly and went the extra mile. Our apartment was neat and so luxurious. Everybody was attentive and professional. Will be back again and again.
Bodde här 1 natt i april 2019
Svar från Zee Ismail 23 apr. 2019
Hi there, Thank you for your visit and review on Expedia. We value your feedback and have shared this with Sandiwe. We look forward to welcoming you back to Cape Town again soon! Kind Regards, Zee Ismail General Manager

10/10 Fantastiskt

CLEMENT

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Chambre/appartement avec cuisine équipée, salon...Très bon hôtel proche du Convention Center, à 10min de marche du Waterfront. Personnel agréable. Très satisfait du Séjour.
Bodde här 5 nätter i mars 2019
Svar från Zee Ismail 23 apr. 2019
Hi there Clement, Thank you for your visit and review on Hotel.com. We value your feedback. We look forward to welcoming you back to Cape Town again soon! Kind Regards, Zee Ismail General Manager

10/10 Fantastiskt

Wolf, Colorado Springs

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The rooms were spacious and modern. I loved the apartment setting
Bodde här 2 nätter i januari 2019
Svar från Precious Khoza 5 feb. 2019
Dear Valued Guest, Thank you for your valued comment. We look forward to hosting you again. Kind Regards

6/10 Okej

Mauro

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Renlighet
Não indico
Quarto do hotel é excelente, um apartamento completo porém faltou secador de cabelo e a tampa da banheira, amenidades não foram repostas diariamente assim como limpeza do piso que estava com areia e que permaneceu assim até o final das diárias. A nota negativa principal para o hotel se dá pela localização, que apesar de próxima de vários pontos turísticos é extremamente perigosa. Sofremos tentativa de assalto assim que chegamos, pois deixamos as malas no hotel e fomos andar até waterfront. Melhor hospedagem seria em Camps Bay, Seapoint ou Waterfront mesmo.
Bodde här 6 nätter i december 2018
Svar från Ielhaam Abrahams 5 feb. 2019
Dear Mauro, Thank you for taking the time to share your valuable feedback. The service you received during your recent stay did not meet your expectations. For this, we sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. Your feedback was shared with the relative hotel teams in an effort to prevent these issues from occurring in the future. Once again thank you for sharing you feedback with us. Kind Regards Ielhaam Abrahams Business Optimization Manager

10/10 Fantastiskt

Paul, Cleveland

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
#TEAMFARRINGTON family vacation
We made arrangements to collect us from the airport. The driver was there on time with a sign. The customer service from the doorman, the lounge, front desk and security were all helpful and attentive. The rooms are just as described on the site. Close location and quick 10 minutes walk to the V & A waterfront. Quick walk to the city sight seeing office, Long street and Bo-Kaap area. Great for 1st timers to Cape Town visit.
Bodde här 4 nätter i december 2018
Svar från Precious 8 jan. 2019
Dear Paul, Thank you for your valued feedback. We look forward to welcoming you back in the near future. Kind Regards Precious Khoza

8/10 Bra

Verifierad resenär

Bodde här 2 nätter i december 2018
Svar från Zee Ismail 4 jan. 2019
Hi there, Thank you for your rating on Expedia. We look forward to welcoming you back to Protea Hotel by Marriott Cape Town real soon. Kind regards, Zee Ismail General Manager