O'Neal Vacation Rentals, Dear O'Neal Vacation Rentals,
Dear O'Neal Vacation Rentals,
The information you provided in your email is incorrect. Your repair person, Reed, who was sent to fix the heaters, informed us that one of the heaters is still not functioning, and the other was not even plugged in. We believe expecting the tenants to be aware of such issues is unreasonable.
Also, you already knew about the problem, as you placed two space heaters in the living room and the other in the back bedroom. When we turned on the heaters at around 5 am, the power went off in the unit. Fortunately, we had flashlights and could search for the electrical box in the dark.
Please address these issues promptly and provide a satisfactory resolution. As seniors, my husband is disabled, and this location is excellent for us. However, many problems need to be addressed. The electrical plugs in the unit are old, mostly loose, and unusable. Additionally, the shower/tub issue is unreasonable for tenants to be asked to change if it goes from hot to cold water. It was ridiculous, and we couldn't take showers. You should be able to post a note on Vrbo indicating that this location is unsuitable for seniors; we only had to take sponge baths.
Yesterday afternoon, they did repair the wall. Unit in the bedroom, thank you. The kitchen was perfect and well-stocked. The bottom line is we had a bad experience with O'Neal rentals; indeed, your other properties are better than this one.
