Our family with children aging from 9-23 years of age stayed at this property June 20 through June 28, 2022. I will start off by saying that we would stay at this property again. The pool was fantastic. Overall the house was very nice. HOWEVER the following issues would need to be rectified before hand. 1. An operational golf cart upon arrival. The golf cart broke down as soon as we arrived. NCIC replaced it in a timely fashion with another golf cart that was not ideal. Finally we received 2 4-seater golf carts for the remainder of our trip. The NCIC took care of the issue, but we spent quite a bit of time seeking an adequate fix.
2. The curtain rod in one of the bedrooms had been broken by a prior tenant. It had not been fixed by our arrival, and we were told that parts were ordered. We had two adult children staying in the room without privacy the entire stay. The curtain rod and curtains were in the closet. In my opinion installing any bracket in order to rehang the curtains and allow your renters to have privacy for their entire stay should have been a priority. You can replace it with the coordinating brackets when they arrive. But something should’ve been done prior to arrival.
3. The master bed was awful. It sunk down in the middle. Every movement generated a very loud noise that woke us up as well as the people without privacy in the room below us. Not what I expect for a Vacation rental of this caliber. The owners need to replace this bed and mattress.
4. The water smelled like sewage after 2 to 3 showers. We called numerous times, and numerous people came out in a timely fashion but could not correct the issue. We met other people on the island renting other properties that were not experiencing this issue. There is something wrong with the water filtration/purification system in this house. A professional needs to evaluate it and repair it.
5. The owners need to take inventory of their beach chairs and umbrellas periodically. The house sleeps 10 people, but there were only six working chairs. Two of the chairs were rusted and not usable. We borrowed two chairs from the property management company only to get out on the beach and realize that they were also rusted and broken and unable to be used. After our second trip to get chairs, we finally had functional chairs for all eight individuals in our party. We purchased and donated to this property an additional beach umbrella as 2 of the 3 were broken.
