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Recensioner av New House Country Hotel

4 out of 5
New House Country Hotel
Thornhill Rd, Cardiff, Wales

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 148 av 252 recensioner" "
8 - Bra i betyg. 65 av 252 recensioner" "
6 - Okej i betyg. 22 av 252 recensioner" "
4 - Dåligt i betyg. 11 av 252 recensioner" "
2 - Väldigt dåligt i betyg. 6 av 252 recensioner" "

9,2/10

Renlighet

9,0/10

Personal och service

8,0/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

6/10 Okej

Torsten

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Smell in the washing room. Old bed. mattresses sagging.
Bodde här 4 nätter i april 2024
Svar från Evan 27 apr. 2024
We are sorry to hear that your stay did not meet your expectations.Thank you for your constructive feedback, this has been passed on to our housekeeping team and duty manager.Kind Regards

10/10 Fantastiskt

Gregory

Reste med sin partner
Gillade: Bekvämligheter
Friendly staff and great service. Beautiful view from the front yard. Great food.
Bodde här 3 nätter i april 2024
Svar från Evan 13 apr. 2024
Thank you for your kind review!We are glad that you enjoyed your stay, and we hope to see you again soon :)

8/10 Bra

Ann

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Evan 31 mars 2024
Thank you for your review!

10/10 Fantastiskt

Gillian

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Dog friendly. Staff friendly. Nice rooms. Clean.
Bodde här 2 nätter i mars 2024
Svar från Evan 26 mars 2024
Thank you for your kind review!We take pride in our rooms, and we are glad that you and your four-legged friend enjoyed your stay!We hope to see you soon :)

10/10 Fantastiskt

Allison

Bodde här 1 natt i mars 2024
Svar från Evan 3 apr. 2024
Thank you for your review!We hope to seeing you again soon!

10/10 Fantastiskt

Aymeric

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Beautiful location and confortatble room.
Beautiful location, nice staff, food okay, perfect room. I really enjoy my stay at this place.
Bodde här 1 natt i januari 2024
Svar från Ollie 7 feb. 2024
We are delighted you enjoyed your stay, and hope to welcome you to our hotel again soon!

10/10 Fantastiskt

David

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Ollie 7 feb. 2024
Thank you for your perfect review!

10/10 Fantastiskt

Carole

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Christmas stay
A very nice Christmas experience. There was nothing l could fault with the hotel. The only issue we had was that the post code took us to another hotel down the road that is closed so took a while to find it.
Bodde här 3 nätter i december 2023
Svar från Ollie 7 feb. 2024
We are delighted you enjoyed your stay - and hope to see you this December, if not before!

10/10 Fantastiskt

Gail

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Ollie 9 jan. 2024
Thank you for your perfect review! We hope to see you again soon.

10/10 Fantastiskt

Susan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Always have a wonderful stay, staff very welcoming, can’t wait to go back.
Bodde här 2 nätter i november 2023
Svar från Ollie 14 dec. 2023
Thank you for your lovely review and kind words. We hope to welcome you back to our hotel again soon.

10/10 Fantastiskt

Susan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing views! Lovely venue for a wedding
Bodde här 2 nätter i november 2023
Svar från Ollie 14 dec. 2023
Thank you for your fantastic review! We do hope to see you again soon

8/10 Bra

JOHN

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location
Excellent bedroom with a nice large bathroom and with a separate shower and bath, very upmarket and modern, it had a view through the patio doors giving an great view over Cardiff and on to the Bay and the Severn from it's private patio
Bodde här 1 natt i november 2023
Svar från Ollie 22 nov. 2023
Thank you for your positive comments John. I am pleased you enjoyed your stay and would be delighted to welcome you back to our hotel.

10/10 Fantastiskt

Joyce

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely accommodation. Beautiful views. Friendly, accommodating and happy helpful staff. Lovely breakfasts. Peace and quiet. With lots of exciting upcoming events. Highly recommend.
Bodde här 2 nätter i oktober 2023
Svar från Ollie 22 nov. 2023
Thank you for your amazing review, Joyce. I am delighted you enjoyed all aspects of your stay. Please do visit us again - a warm Welsh welcome awaits you!

10/10 Fantastiskt

Thomas

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The view was wonderful. The staff was very helpful. We had an excellent dinner in the restaurant. However, there were a lot of stairs. It's too bad they didn't have an elevator we could use since I have knee problems. It's also a little hard to find!
Bodde här 1 natt i oktober 2023
Svar från Ollie 22 nov. 2023
Thank you for your great review, we are delighted you enjoyed your stay with us. We hope to welcome you to our hotel again soon.

10/10 Fantastiskt

Alison

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful place amazing views
Bodde här 1 natt i september 2023
Svar från Ollie 4 okt. 2023
Thank you for your excellent review. We look forward to welcoming you back to our hotel

10/10 Fantastiskt

Mark

Bodde här 1 natt i september 2023
Svar från Ollie 4 okt. 2023
Thank you for your brilliant review, we do hope to see you again soon

10/10 Fantastiskt

David

Bodde här 1 natt i september 2023
Svar från Ollie 22 nov. 2023
Thank you for your perfect review, David. Please do visit us again soon!

10/10 Fantastiskt

Jayne

Bodde här 1 natt i september 2023
Svar från Ollie 4 okt. 2023
Thank you so much for your perfect review!

2/10 Väldigt dåligt

Simon

Affärsresenär
Gillade inte: Personal och service
Dishonest hotel management. Overall a bit tired. Room wasn't great and as there were no others avaialble, I arrangeed to check out the next day (originally booked for three days). Despite promising to refund the other days, the hotel didn't do this, claiming it has to go through expedia. Expedia say the same regarding the hotel. So effectively I've been defrauded. Short of taking them to court, there's not a lot I can do. A lesson learnt that it's better to book direct when conveneint. But not this hotel!

8/10 Bra

Ann

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Room and property very clean and pleasant, feel like rooms turned over quickly however, dirty cups , milk and water not refreshed, pillow cases not un folded /fitted correctly. Small things but all to the overall feel. Staff on arrival and other times spoke very minimally , gave the room keys , no offer or info about dinner, breakfast or facilites. No mention of internet or checkout times, aware it on the printed key sleeve hut just a strange experience. I did raise some issues (cups and water) and staff were polite and helpful. There was a wedding on when we arrived, it was loud and you could hear the marquee from our room, no one mentioned anything about this to us (although i wonder if this mean food was unavailable and this is why it wasnt offered?) When we arrived all windows etc of hotel were open and main areas smelt of 'fried things' so we didnt ask as wasnt what we expected from the look of the hotel. No mention or apology for the noise. Check out similar to check in, no questions, minimal interaction, took key and told all settled. The positioning of the hotel is lovely and the views are incredible. But i dont think we would return. Nothing 'wrong' just not all we were expecting.
Bodde här 2 nätter i september 2023

10/10 Fantastiskt

Stephen

Bodde här 2 nätter i september 2023

10/10 Fantastiskt

Cathy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like the history of the house. It is mind blowingly gorgeous. Pictures don't do it justice. I'll be back
Bodde här 2 nätter i september 2023

10/10 Fantastiskt

Craig

Bodde här 2 nätter i september 2023

8/10 Bra

Keith

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Hotel in a brilliant location and with a stunning view over Cardiff and across the sea towards Somerset. The SatNav postcode given in the email confirming the booking through Expedia took us to a point on a road passing over the M4 and somewhat south of the hotel, causing some confusion! Staff extremely friendly, attentive and helpful.
Bodde här 1 natt i september 2023

8/10 Bra

Adrian

Bodde här 1 natt i september 2023

6/10 Okej

Mark

Reste med familjen
Gillade: Rummets bekvämlighet
Gillade inte: Renlighet
How to treat paying guests!!!!
We were staying at the hotel for a wedding. I phoned the hotel directly the day before arrival to ask for an early check in as the bride needed to change away from the groom. When we arrived we did not get the early room. Then the hotel manager asked us to remove ourselves from the car park because there was another wedding in the hotel and he didn’t want us around the car park!!!!! I paid the best part of £350 for two rooms for the night to be treated like a homeless person in the car park. Just what your daughter wants on her wedding day!
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Clive

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lovely time & conveniently close to Cardiff. May we suggest you offer more / different charging points for EVs - we couldn’t charge our Skoda Enyaq & that was one of the reasons we chose your hotel! Many thanks C&F Morton
Bodde här 2 nätter i juli 2023
Svar från Ollie 1 aug. 2023
Thank you for your excellent review and constructive feedback. This has been fed back to the general manager. We hope to welcome you to our hotel again soon.

10/10 Fantastiskt

Matt

Bodde här 1 natt i juli 2023
Svar från Ollie 1 aug. 2023
Thank you for your excellent review! We look forward to welcoming you to our hotel again soon.

8/10 Bra

Doug

Gillade: Renlighet
Bodde här 1 natt i juli 2023
Svar från Ollie 1 aug. 2023
Thank you for your excellent review! We look forward to welcoming you to our hotel again soon.

8/10 Bra

Patricia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very good overall but disappointing restaurant food.
Bodde här 3 nätter i juli 2023
Svar från Ollie 1 aug. 2023
Thank you for your great review. I am sorry the food didn't meet your expectations on this occasion. Please do visit us again if you are in the area.

10/10 Fantastiskt

Kerry

Bodde här 1 natt i juli 2023
Svar från Ollie 1 aug. 2023
Thank you for your excellent review! We look forward to welcoming you to our hotel again soon.

10/10 Fantastiskt

Angela

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful setting and lovely dinner. Staff very friendly, great place to stay
Bodde här 1 natt i juli 2023
Svar från Ollie 1 aug. 2023
Thank you for your excellent review! We look forward to welcoming you to our hotel again soon.

4/10 Dåligt

walter

Reste med sin partner
Gillade inte: Personal och service och boendets skick och faciliteter
Svar från Ollie 1 aug. 2023
I'm sorry to hear that your stay didn't meet your expectations. We hope to have the opportunity to welcome you to our hotel again.

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2023
Svar från Ollie 1 aug. 2023
Thank you for your excellent review! We look forward to welcoming you to our hotel again soon.

8/10 Bra

Rebekah

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Will hopefully return as my short stay wasn’t long enough- very enjoyable
Bodde här 1 natt i juli 2023
Svar från Ollie 1 aug. 2023
Thank you for your excellent review! We look forward to welcoming you to our hotel again soon.

10/10 Fantastiskt

Phil

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023
Svar från Ollie 1 aug. 2023
Thank you for your excellent review! We look forward to welcoming you to our hotel again soon.

10/10 Fantastiskt

SHEILA

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i juni 2023
Svar från Ollie 5 juli 2023
Thank you for your perfect review. Please do visit us again.

10/10 Fantastiskt

Daniela

Gillade: Boendets skick och faciliteter
Beautiful country house hotel. Great dining. Lovely surroundings.
Bodde här 1 natt i juni 2023
Svar från Ollie 5 juli 2023
Thank you for your wonderful review. We would be delighted to welcome you back to our hotel.

8/10 Bra

Charlene

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Stayed here for the Coldplay concert in Cardiff. The hotel was convenient for us. The hotel has wonderful views.
Bodde här 1 natt i juni 2023
Svar från Ollie 5 juli 2023
Thank you for your review, I am glad you enjoyed your stay. Please do visit us again if you are in the area.

10/10 Fantastiskt

Amanda

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The hotel has lovely veiws and is beautiful
Bodde här 1 natt i juni 2023
Svar från Ollie 19 juni 2023
Thank you for your great review. We hope to welcome you back to the hotel again soon.

10/10 Fantastiskt

Ian

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely views and very helpful staff
View from our room
Bodde här 1 natt i juni 2023
Svar från Ollie 19 juni 2023
Thank you for your glowing review. We hope to welcome you back to our hotel soon.

10/10 Fantastiskt

Mahul

Bodde här 1 natt i maj 2023
Svar från Ollie 19 juni 2023
Thank you for your excellent review. We look forward to welcoming you back to our hotel in the future.

10/10 Fantastiskt

ian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juni 2023
Svar från Ollie 19 juni 2023
Thank you for your excellent review. We hope to welcome you to the hotel again soon.

10/10 Fantastiskt

Gareth

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2023
Svar från Ollie 19 juni 2023
Thank you for your perfect review. We do hope to see you again soon.

10/10 Fantastiskt

Dianne

Excellent service in every department.
Bodde här 1 natt i maj 2023
Svar från Ollie 26 maj 2023
Thank you for your fantastic review. We look forward to welcoming you to our hotel again soon.

8/10 Bra

Carol

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Close to the city
Lovely hotel. Perfect location. Would have liked more fruit at breakfast and salad choices on menu. Mattresses and pillows aren't good quality. Excellent staff.
Bodde här 4 nätter i maj 2023
Svar från Ollie 18 maj 2023
Thank you for your kind words. I will pass your praise onto the staff and will inform management of your feedback regarding lighter items on the menu. We do hope to see you again soon.

8/10 Bra

Richard

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Business traveller review
It was only one night and i am a business traveller. So a relaxed bar menu would have been nice. But enjoyed the stay. Staff very friendly and helpful. Liked the EV charging.
Bodde här 1 natt i maj 2023
Svar från Ollie 18 maj 2023
Thank you for your review, I am pleased you enjoyed your stay and would like to thank you for your constructive feedback. Your menu suggestion will be fed back to the relevant departments. We hope to see you again soon.

10/10 Fantastiskt

Amy

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful views across the Vale. Very relaxing. Room was spacious and bathroom too
Bodde här 1 natt i maj 2023
Svar från Ollie 18 maj 2023
Thank you so much for your perfect review, we are so pleased that you had such a positive experience. We would be delighted to welcome you back and hope to see you soon.

4/10 Dåligt

Paul

Bodde här 2 nätter i april 2023
Svar från Ollie 28 apr. 2023
Thank you for your review. I am sorry that your stay appears to have not met your expectations. We do hope that you will choose to stay with us again.

8/10 Bra

Julie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i april 2023
Svar från Ollie 28 apr. 2023
Thank you for your positive review, we hope to welcome you to our hotel again soon.