2/10 Väldigt dåligt
max
9 aug. 2022
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Chianti nightmare
One of the worst experiences ever!
We planned to stay for two nights, ending our 7 days vacation in Chianti , but ended up leaving the “hotel” after 10 minutes. The room reminded of your worst nightmare - the first thing we saw was a huge spider crawling on the bathroom floor and a lizard in the ceiling. The toilet looked like someone used it two weeks ago and decided not to flush - nor had the staff cleaned it - ever.
The shower was in a bad condition with mold on the walls and ceiling and we would never have used it. The floor in the bedroom was swollen from the moisture in the room. The entire building and surroundings are completely run down.
When we saw the room we immediately went down to the reception and pointed this out and asked for another room. The owner and what seemed to be her son said we could have another room - with an extra charge of 50 EUR per night - which we of course said no to. They refused to pay us anything back or cancel the booking and claimed they have a business to run and that we need to understand their side…..what a joke. Worst customer service we have ever seen! After many discussions they gave us 120 EUR back - from a total of 300 EUR. We took the money and ran as fast as we could.
We recommend you STAY AWAY from this accommodation - it deserves maximum 1 star. The only good thing with this place was the very helpful young girl in the reception who really tried her best to help us.
max
Bodde här 2 nätter i augusti 2022