Good morning, We are very sorry to read this negative review about us. Also because we always do our best to be kind and transparent with customers and not do fake marketing.We're not sure what Hotels.com advertises, but we do have evidence where we write hotel amenities as "access to a nearby outdoor pool" and not that we have our own poolThe price of the swimming pool nearby to enter with our discount is still very reasonable, only 3.00 per person for the whole day now on the lake, they don't charge it anywhere.For the use of chlorine we are sorry it was excessive in this case, usually we are complimented for cleaning without disturbance as regards the use of products, but it is still very subjective.The bed has a standard size, so if one is not too tall it shouldn't have problems, but it is still a request that can be made at the time of booking in order to clarify the matter immediately and not have problems after the stay.We have a very nice position in front of the lake, but unfortunately it is not our fault if the water is muddy, nor if there is rock, because our stretch of lake is often like this, just look at some photos to understand it even if there are several easily accessible accesses to the lake with pebble beaches.We are very sorry but we still hope to see you again.Best Regards

Grazie per la recensione positiva.Un saluto.

THANKS A LOT!

Thanks a lof for the nice rewiev and see you soon.

Thanks for your review!BR,Family Pasini

Herzlichen Dank für die schone Rezension!Bis bald,Familie Pasini

Danke für die positive Bewertung. Wir sind froh, dass Ihnen unser Hotel gefallen hat und Sie unsere Stärken wie Lage, Reinigung und Frühstück zu schätzen wussten. Bis zum nächsten Mal! LG,

Thanks! Hope to see you next time and for lake side rooms, please contact us directly! Famil yPasini

Grazie per la recensione positiva.

Vielen Dank für die positive Bewertung! Ja, Gardaland ist nur 1,5 km entfert und den Gardasee nur ein paar Schriffe ;) LG,Familie Pasini

Gentile Giancarlo, La ringraziamo molto per l'ottima recensione. Siamo lieti che il Suo soggiorno presso la Ns struttura sia stato di Suo gradimento. Nella speranza di riverderLa presto, un cordiale saluto.

Grazie mille. Siamo felici tu abbia apprezzato il tuo soggiorno presso il nostro Hotel. Alla prossima!

Thank you for you positive review!

Hallo, Danke für die positive Bewertung. Wir freuen uns, dass Sie Ihren Aufenthalt in unserem Hotel genossen haben und dass das Personal freundlich und hilfsbereit war. Wir versuchen unser Bestes, um Kunden zu helfen. Wir hoffen, Sie wieder zu sehen. LG Familie Pasini

Many thanks for your positive review! See you in three next time ;) Best wishes, Family Pasini

Thanks for your positive feedback!

Danke!Sie haben alle unseren Stärken an besten erklärt. Bis bald unf schöne Grüße,

Guten Morgen Herr Joerg, Vielen Dank für die nette Recenzion. Wir sind froh dass Ihre Urlaub gut geklappt hat. Wir freuen uns schon auf nächstes Mal. Mit freundlichen Grüßen, Familie Pasini

Vielen Dank für Ihre positive Bewertung. Wir freuen uns, dass Sie unseren wunderschönen Hotellage vor Gardasee genossen haben und freuen uns, dass Sie unsere Rezeption freundlich gefunden haben. Wir freuen uns über Ihren Vorschlag und werden uns darum kümmern. Wir hoffen, Sie bald begrüßen zu dürfen. Mit freundlichen Grüßen, Familie Pasini

Dear Guest, Many thanks for your review. Best Regards, Chiara

Dear Guest, Many thanks for your positive review. Looking forward to welcoming you again. Best Regards, Family Pasini

Dear Guest, Many thanks for your positive review. Looking forward to welcoming you again. Best Regards, Family Pasini

Dear Guest, Many thanks for your positive review. Looking forward to welcoming you again. Best Regards, Family Pasini

Thanks for your feedback! Regards, CP

Thank you very much for the positive feedback. Best Regards, Family Pasini

Dear Guest, We are sorry to read this review. First, mistakes can be make by anyone - and we made them with some reservations. We contacted Expedia explaning the problem, but no one force you get the garden view room, if you did not want to have it - you were obsolutely free to cancel it. We just offer you an option with a lower price. Moreover the Hotel has direct lake view as you said, so we think you could enjoy the view every moment of your holiday, from the breakfast up to the night on the terrace. The door of the fridge unfortunately couldn't be repaired because the producer was closed in that week, like almost of the companies in Italy on "Ferragosto". The parking is quiete big and there is place for every car, and the Hotel guests have their own parking. For the date of birthday...Sorry, our forgetfulness.