Lyxhotell i Caucaia

“As a tourism hotel I would expect that the staff speak some English.. however there was only ONE person who works here that speaks English, and she was almost never around. There was a lot of confusion and misinformation due to lack of communication. I understand I’m in a non English speaking country but at a hotel in this scale it’s not acceptable that NO ONE speaks English. It’s not really worth the price seeing how disorganized everything is there. One of the staff members made me cry because...

“bra hotel, ok mat”

“Muito bom”

“This hotel/pousada is just great. Very friendly staff och great rooms, poolarea and breajfast. They only need I small amount of change when one pays with big bills. Also they need a good taxi service. I asked in the reception if the taxi accepts credit cards but the taxi didn´t. We had to go to a gas station where I paid for the gasoline haha. No big thing but just a small hint”

“Instalações: excelente! Academia impecavel e bem equipada. Quartos amplos e organizados, piscina incrível bem como a parte da Sauna. Além de tudo imponente, uma paz grande. Restaurante Cipó: Cardapio extenso e com opcão pra tudo e todos, tudo de extrema qualidade. Café da Manhã: Excepcional, igualmente cheio de opçoes e tudo de extremo cuidado e gosto. Funcionários: Outro ponto alto do Hotel. Todos, sem exceção, são muito prestativos, cordiais, bem treinados e muito simpáticos! Mas em...

“Staff was great! The entertainment people were amazing! The buffet needs alots of improvement, it was the same food everyday same stuff for breakfast same stuff for dinner. Also needs improvement with their card system I had alots of issues with the Water park entrance on both days.”