Reception
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Recensioner av Diamond Suites and Residences

3 out of 5
Diamond Suites and Residences
No. 8 Apitong, Corner of Escario Street, Cebu, Cebu

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 84 av 438 recensioner" "
8 - Bra i betyg. 180 av 438 recensioner" "
6 - Okej i betyg. 118 av 438 recensioner" "
4 - Dåligt i betyg. 37 av 438 recensioner" "
2 - Väldigt dåligt i betyg. 19 av 438 recensioner" "

7,6/10

Renlighet

7,8/10

Personal och service

7,0/10

Bekvämligheter

7,0/10

Boendets skick och faciliteter

6,2/10

Hållbarhet

Recensioner

6/10 Okej

Rebecca

Gillade: Personal och service och rummets bekvämlighet
Inte prisvärt
Hotellet var inte särskilt prisvärt och allt kändes väldigt slitet. Badrummen luktade mögel, vi bytte till och med rum pga ohyra och då luktade det likadant i andra badrummet också. Personalen var supertrevlig och hjälpsam, men jag skulle tyvärr inte komma tillbaka.
Bodde här 1 natt i december 2018
Svar från The Management 12 dec. 2018
Dear Valued Guest, We sincerely apologize for the inconvenience that you have experienced during your stay. Thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better.

10/10 Fantastiskt

Emma

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2018
Svar från The Management 21 nov. 2018
Dear Valued Guest! Thank you for giving us an overall rating of 5 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel nice and we look forward to see you again on that next Cebu trip. 

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2018
Svar från The Management 9 okt. 2018
Dear Valued Guest! Thank you for giving us an overall rating of 5 and for sharing your experience with us.Thank you for staying at Diamond Suites & Residences and we are delighted that you enjoyed your stay and we look forward to welcoming you back during your next trip to Cebu City. 

8/10 Bra

Thomas

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2017

8/10 Bra

Björn, Sweden

Gillade: Personal och service
3 nights stay
The best thing about staying in this hotel is that it is very near to Ayala Center.
Bodde här 3 nätter i augusti 2017
Dear Mr Björn. Thank you for staying with us. We appreciate your feedback and we hope you enjoyed your time here in Cebu. And yes, our hotel is a few steps away to commercial hubs supporting your business. We hope to see you again, soon. Have a great day!

10/10 Fantastiskt

Rolf

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mycket bra hotell och restaurang.
Trevlig personal oxh bra service. Restaurangen har bra mat till bra priser.
Dear Rolf, We are glad that you like our staff, service and food. We hope you come back for more as we have changed our menu. Sincerely, The Management

6/10 Okej

Verifierad resenär

Gillade: Personal och service
Gillade inte: Rummets bekvämlighet

2/10 Väldigt dåligt

Jennifer

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
2 nights
The first room was mon-smoking but it smells very bad with mix of smok and something else. We ask for another room who smells better. The light was very bad specially in batheroom. It was kind of drug room feeling light. There were ants in the room. The staf was slow, and they dont listening wat you're asking for. The breakfast was poor. The pool and gym is very bad. The good thing was the bed, wi-fi and aircon. This hotel is not a 4 stars hotel.

8/10 Bra

Ulrika, Gothenburg

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
2 min till stort shoppingcenter
Ligger jättebra nära Ayala shopping. fin pool på taket. Inget lyxhotell men helt OK för två nätter.

8/10 Bra

Christian, Norrköping

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
Mindre ok
Högljudd fläkt som stod igång hela natten

8/10 Bra

Sebastian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Willis

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Have stayed at Diamond Suites numerous times and have always enjoyed. Rooms are nice and the staff is fabulous. Dining is 5 star with a variety of choices.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

MA VICTORIA

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Accommodating staff, helpful & friendly.
Bodde här 1 natt i december 2023

8/10 Bra

Ronald

Service
Bodde här 21 nätter i augusti 2023
Svar från LAI 4 okt. 2023
We appreciate your review, Mr. Ronald.We hope to serve you again on your future bookings.

4/10 Dåligt

John

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Could have been cleaner. Fan in bathroom did not work. Overall not happy with our stay. Less than minimum standards.
Bodde här 1 natt i augusti 2023

2/10 Väldigt dåligt

Marie Gretchen, Toronto

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Booked with family with 2 small children. Staff was good at the front desk when we came in. However when we got out of the elevator to our room, there was a certain smell you could notice already. It was ok for us adults considering the building is old. Once we got in the room, the smell just got worse. Moldy, old wood, dusty smell combined. AC released dusty smell as well. We had to open the windows but ddnt help. Dim lighting like a dungeon. Booked for 4nights and we thought maybe we could stay for a night as we were tired from a long flight and probably the smell would go away. But to our surprise when we opened the bathroom, the smell and dust just got so much worse. The towels folded were dusty, stinky and a little wet (non negotiable!). As a person in uniform, I know my husband would be ok with some discomfort or untidiness but even him could not take it anymore. Kids and I just started coughing. This is our 12th hotel since we came in the Philippines and first time we experienced such a disgusting place. Photos were deceiving. Would have been nice, location wise, as it was walking distance to Ayala. But we did not want to ruin our last days of stay in the Phils. It was cheap. But you could also get same price with other hotels that have better condition. We checked out after over an hour in that room. Told the staff of our experience and he was kind enough to offer alternative room but we prefered to just stay where we know its clean and more comfortable.
Bodde här 4 nätter i augusti 2023
Svar från LAI 11 aug. 2023
Dear Ms. Gretchen:On behalf of the entire team of Diamond Suites and Residences, I would like to thank you for taking yourtime to write your feedback at your recent experience with us. We value your feedback as it helps usimprove our service and maintain the highest standards for our guests.I would like to express my deepest apologies for the inconvenience you experienced during your stay atour hotel. Your satisfaction is our top priority, and we are truly sorry for falling short of yourexpectations.Please be assured that this matter has been brought to the immediate attention of our housekeepingstaff, and we are taking the necessary steps to rectify the situation to prevent any reoccurrence in thefuture.Once again, please accept our sincere apologies for the inconvenience caused. We genuinely appreciateyour understanding and hope that you will give us another opportunity to serve you better in the future.Should you have any further concerns and additional feedback, please do not hesitate to contact medirectly at jocelyn.go@diamondsuitescebu.comThank you for bringing this matter to our attention.Sincerely,Jocelyn S. GoOperations ManagerDiamond Suites & Residences

4/10 Dåligt

Ariel

Reste med familjen
Gillade inte: Personal och service
The front staff wasnt too accomodating and interested in helping us out with dining references when asked aside from referring to their own restaurant. I also asked if they have a free shuttle from hotel to airport but was told it is busy and instead recommended hiring their contact and pay $2000 for van that would take us to the airport. The bathroom floor had water leaking from somewhere. It was always soaked whenever we come back from our tours.
Bodde här 3 nätter i juli 2023

8/10 Bra

ATSUO

Gillade: Renlighet och personal och service
Bodde här 2 nätter i april 2023

8/10 Bra

Caridad Sonia Jane

Bodde här 1 natt i augusti 2022

8/10 Bra

Lurelyn

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It’s fine
Bodde här 2 nätter i juli 2022

10/10 Fantastiskt

Weneline

Bodde här 1 natt i juni 2022

8/10 Bra

Clark

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
nice stay. but no cable tv during the day of stay
Bodde här 1 natt i maj 2022
Svar från Diamond Suites and Residences by Cocotel Team 2 feb. 2023
Hi Clark, we're delighted to hear that you enjoyed your stay here at Diamond Suites and Residences by Cocotel as your beach resort of choice. We do our best to uphold our amenities and our services to the highest standard to serve you better. We'd love to have you back with us again. Bring your family and friends on your next visit here in Diamond Suites and Residences. Thank you for choosing Cocotel!

4/10 Dåligt

Brigido

Bodde här 3 nätter i mars 2020

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place is terrible. Dirty and nothing like pictured. Dont get ripped off.
Bodde här 3 nätter i mars 2020
Svar från The Management 23 mars 2020
Good day! May we know the full details of your concerns so that we can address it properly?

10/10 Fantastiskt

kiyoji

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
cibu
セブ市内泊は初めてでしたが、すべてが最高でした。ありがとう
Bodde här 2 nätter i mars 2020
Svar från The Management 17 mars 2020
Dear Valued Guest! Thank you for giving us an overall rating of 10 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel nice and we look forward to see you again on that next Cebu trip.

10/10 Fantastiskt

kiyoji

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
cibu
３月６，７，１０と３泊しました、市内に泊まるのは初めてで心配でしたがスタッフ他フロント、レストランすべて最高でした。来年もダイアモンドにしようかと思います。ありがとう！！
Bodde här 1 natt i mars 2020
Svar från The Management 19 mars 2020
Dear Valued Guest! Thank you for giving us an overall rating of 10 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel nice and we look forward to see you again on that next Cebu trip next year.

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade inte: Personal och service
Bodde här 2 nätter i mars 2020
Svar från The Management 17 mars 2020
Dear Valued Guest! Thank you for giving us an overall rating of 6 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel nice and we look forward to see you again on that next Cebu trip.

4/10 Dåligt

Peter

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Booked because of price and Pool
Was not informed pool was under repair. One reason I booked here
Bodde här 4 nätter i februari 2020
Svar från The Management 28 feb. 2020
Dear Valued Guest! Thank you for giving us an overall rating of 4 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. Thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. Hope to see you again at Diamond Suites & Residences.

10/10 Fantastiskt

KAZUNU

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
とても良かった
トイレにペーパーがなかったのは衝撃でしたが、とても良い旅になりました。最終日もチェックアウトしたにも関わらず、荷物を預かって下さり、ありがとうございました。
Bodde här 5 nätter i februari 2020
Svar från The Management 28 feb. 2020
Dear Valued Guest! Thank you for giving us an overall rating of 10 and for sharing your experience with us. We sincerely apologize if there was no toilet paper at the Comfort Room. Thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. It was a pleasure to be of service to you. Hope to see you again at Diamond Suites & Residences.

4/10 Dåligt

Stephen, Manila

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
This probably one of the worst hotels I have stayed in for a long time and I have stayed in many hundreds. This hotel is trying to be something it is clearly not. The staff are clearly trying to operate around poor management instructions and policies, and most of their income would be generated I guess around functions. 1. Poor wifi signals throughout the building - a quick internet search shows this has been a common complaint, but clearly no one has done anything about it. 2. Hardly any water pressure through the shower 3. No hot water 4. Demand for a high security deposit on arrival, though room paid in full in advance 5. No phone in room 6. Demands to pay for any additional complimentary water - multiple times they were asking for 20 peso. 7. Room service food closes at 9:30pm, though this is not published anywhere. 8. Tired and dirty public areas, but rooms are clean 9. Staff trying their best. 10. This place is more like and should be branded, rather then ‘Diamond’ to ‘Bronze suites and residences’
Bodde här 2 nätter i februari 2020
Svar från The Management 24 feb. 2020
Dear Valued Guest! Thank you for giving us an overall rating of 2 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. Thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better.

8/10 Bra

Larry

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i januari 2020
Svar från The Management 3 feb. 2020
Dear Valued Guest! Thank you for giving us an overall rating of 8 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel nice and we look forward to see you again on that next Cebu trip.

6/10 Okej

Verifierad resenär

Bodde här 4 nätter i januari 2020
Svar från The Management 3 feb. 2020
Dear Valued Guest! Thank you for giving us an overall rating of 3 and for sharing your experience with us. It was a pleasure to be of service to you. Hope to see you again at Diamond Suites & Residences.

4/10 Dåligt

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet
Bodde här 2 nätter i januari 2020
Svar från The Management 29 jan. 2020
Dear Valued Guest! Thank you for giving us an overall rating of 2 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. We appreciate the feedback for it helps us get better. Hope to see you again at Diamond Suites & Residences.

10/10 Fantastiskt

HenryMuhlbach, Brandon, Manitoba Canada

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is the best hotel which we stayed in so far. It's smell clean and looks clean.
Bodde här 2 nätter i januari 2020
Svar från The Management 27 jan. 2020
Dear Valued Guest! Thank you for giving us an overall rating of 5 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel nice and we look forward to see you again on that next Cebu trip.

8/10 Bra

Michael

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
If you want a good breakfast, get down early. The staff did a lot of running around but there was always something missing from the breakfast buffet. Always a smell of curry, even in the hotel room, maybe our room was above the kitchen exhaust
Bodde här 3 nätter i januari 2020
Svar från The Management 27 jan. 2020
Dear Valued Guest! Thank you for giving us an overall rating of 8 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. Thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. Hope to see you again at Diamond Suites & Residences.

10/10 Fantastiskt

Popmeg, Kenai, Alaska

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel is very nice and affordable, the staff is friendly and foods is excellent . I will recommend to those people who looking affordable hotel this is it. Thank you.
Bodde här 2 nätter i januari 2020
Svar från THE MANAGEMENT 22 jan. 2020
Dear Valued Guest! Thank you for giving us an overall rating of 5 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel nice and affordable. We look forward to see you again on that next Cebu trip together with your recommended friends. Thank you!

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
総合的に快適でお得なホテルです。
アヤラモールに近く、スタッフの方もとてもフレンドリーな方で安心して滞在できます。またハウスキーピングの方も直接会ってはいませんが置き手紙をしてくれるなどとても印象の良い方たちなので、私は荷物を心配することもなく安心して滞在できます。次回もセブを訪れる際は滞在しようと思います。
Bodde här 5 nätter i januari 2020
Svar från The Management 27 jan. 2020
Dear Valued Guest! Thank you for giving us an overall rating of 10 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel staff nice and we look forward to see you again on that next Cebu trip.

8/10 Bra

Patrick

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Location Great, Internet Service Poor
With a 4 night stay I was happy with this hotel's comfort level, service, breakfast and room functionality. It is also quite easy to get around and centrally located. I use mostly public transport and walk so from here many destinations are under 20 min walk or short ride. Taxi almost not needed. The biggest down side is WiFi. They are 1 block from Ayala Center, which is full of Call Centers and Fiber Connections but the hotel is unable to provide a stable connection. I could not stay here again especially if I were working. I think in 4 days I had about 3-4 hours of reliable WiFi service! Totally unacceptable in 2020!!
Bodde här 4 nätter i december 2019
Svar från The Management 6 jan. 2020
Dear Valued Guest! Thank you for giving us an overall rating of 8 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. Thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. Hope to see you again at Diamond Suites & Residences.

8/10 Bra

アヤラ, 日本

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
日本語がわかるスタッフが一人もいません。 ランドリーのことで、ハウスキーパーとフロントで言うことが違い、キャンセルしたのに、すでにランドリーに出されてしまい、仕上がりもいわれた時間より遅くなり、チェックアウトするにできない状況になり、、時間をむだにしました。その点以外は、モールにも近くいいホテルでした。
Bodde här 3 nätter i december 2019
Svar från The Management 27 jan. 2020
Dear Valued Guest! Thank you for giving us an overall rating of 4 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. Thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. We are delighted that you find our location convenient and we look forward to see you again on that next Cebu trip.

8/10 Bra

리

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
늦은체크인시 야간직원이 그닥친절하지않음 예약확인이다소늦음 그외직원들은 친절함 위치가편리함
Bodde här 2 nätter i december 2019
Svar från The Management 27 jan. 2020
Dear Valued Guest! Thank you for giving us an overall rating of 4 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. Thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. Hope to see you again at Diamond Suites & Residences.

8/10 Bra

S, 서울

Reste i grupp
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
직원모두 친절하고 좋았습니다. 청소도 항상 잘해주셨고 물어보는것도 친절히 답해주셨고 건물앞에서 출입검사 일하시는 분이 제일친절하시고 기억에 남네요 다좋은데 딱한가지 침대시트가 아주조금 더러운것같았습니다 매일 갈아주셨지만 조금 간지럽고 찝찝한 기분이 들었습니다. 그거외에는 다좋았어요~
Bodde här 8 nätter i december 2019
Svar från The Management 27 jan. 2020
Dear Valued Guest! Thank you for giving us an overall rating of 4 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel staff nice and we look forward to see you again on that next Cebu trip.

2/10 Väldigt dåligt

Hyesun

Reste med familjen
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2019
Svar från The Management 13 dec. 2019
Dear Valued Guest! Thank you for giving us an overall rating of 2 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. Thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. Hope to see you again at Diamond Suites & Residences.

8/10 Bra

Oliver

Gillade: Renlighet
Nähe Ayala
sehr central gelegen nahe Alaya, Mall, jedes mal gerne dort
Bodde här 2 nätter i november 2019
Svar från The Management 4 dec. 2019
Dear Valued Guest! Thank you for giving us an overall rating of 8 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our locatin accessable and we look forward to see you again on that next Cebu trip.

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
喫煙所が10PMで閉まってしまう。
Bodde här 4 nätter i november 2019
Svar från The Management 25 nov. 2019
Dear Valued Guest! Thank you for giving us an overall rating of 5 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel nice and we look forward to see you again on that next Cebu trip.

8/10 Bra

TOSHIO

Reste i grupp
Gillade: Renlighet och personal och service
ショッピングセンター徒歩圏内
アヤラショッピングセンターまで徒歩で約10分弱の場所にいちしておりタクシー移動が多いセブでは好立地といえると思います。部屋は清潔感がありました。がセキュリティボックスがありませんでした。 エレベーターも２つありますが１つは稼働せず。 喫煙者の私からは全室禁煙はちょっと辛かったです。
Bodde här 2 nätter i november 2019
Svar från The Management 22 nov. 2019
Dear Valued Guest! Thank you for giving us an overall rating of 8 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests. We appreciate the feedback for it helps us get better. We are delighted that you find our location convenient and a clean room. we look forward to see you again on that next Cebu trip.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Did not like the Restaurant for dinner
Bodde här 1 natt i november 2019
Svar från The Management 11 nov. 2019
Dear Valued Guest! Thank you for giving us an overall rating of 4 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. May we know of the aspects or details that made our Restaurant not pleasurable to you? We will appreciate your feedback for it helps us get better. Hope to see you again at Diamond Suites & Residences.

8/10 Bra

Verifierad resenär

Gillade: Personal och service och rummets bekvämlighet
family affair
comfortable though old hotel; good thing is they accommodated my request when my family requested transfer to another room; needs renovation and repair (esp. plumbing due to odor coming out of pipes) to update it.
Bodde här 3 nätter i augusti 2019
Svar från The Management 7 okt. 2019
Dear Valued Guest! Thank you for giving us an overall rating of 8, it is our pleasure to be able to deliver the best in hospitality to all our guests. and we thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. We are delighted that you find our service nice and we look forward to see you again on that next Cebu trip.

10/10 Fantastiskt

Carlos

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I will recommend really good 👍😀👍
Bodde här 1 natt i september 2019
Svar från The Management 26 sep. 2019
Dear Valued Guest! Thank you for giving us an overall rating of 10 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you will recommend our Hotel and we look forward to see you again on that next Cebu trip.

8/10 Bra

Verifierad resenär

Gillade: Rummets bekvämlighet
bad shower
they have a good view of the swimming pool at the rooftop. But they gave me a bedroom with a bad shower. The water pressure was very slow. The cleanliness was ok and the location is good, walking distance to the Ayala Mall.
Bodde här 1 natt i augusti 2019
Svar från The Management 24 sep. 2019
Dear Valued Guest! Thank you for choosing Diamond Suites & Residences. We are happy to hear that you found the hotel nice. and we thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. We hope for another opportunity to welcome you to Diamond Suites & Residences.

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
terrible shower
I stayed here for 4 nights. The shower is terrible but I just didn't have time to change room 'coz some of family coming over. The front desk its not helpful. The location is good, walking distance to the Ayala Mall.
Bodde här 2 nätter i augusti 2019
Svar från The Management 24 sep. 2019
Dear Valued Guest! Thank you for giving us an overall rating of 4 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. Thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. Hope to see you again at Diamond Suites & Residences.