Dear SHAR'RON, Thank you for sharing your experience, and we sincerely apologize for the condition of Room 131 during your stay. Your feedback is concerning, and we are addressing these issues with our team to ensure this does not happen again. We deeply regret the inconvenience you faced and appreciate your patience while we resolved the situation. We value your business and hope to have the opportunity to provide you with a much-improved stay in the future. Sincerely,Hotel Management

Dear melissa, Thank You for choosing us. We apologize for the unsatisfactory experience you had during your stay. Ensuring cleanliness and providing excellent customer service are top priorities for us, and we regret falling short of your expectations. Your feedback is valuable, and we are addressing these issues with our team to prevent future occurrences. Please accept our sincere apologies. We hope to have the opportunity to regain your trust and provide you with a much-improved stay in the future. Sincerely, Hotel Management

Dear Adrian, Thank you for selecting us. It is disappointing that our front desk was not manned on your arrival and you were inconvenienced. Also, we regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations and are currently having the same conversation with our team. We have instructed our housekeeping team to double-check the room before delivering. Our priority is to serve our guests excellently; anything lacking is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Alejandro, Thank you so much for your honest review. We appreciate your feedback regarding areas where we could improve our services. We apologize for anything other than a memorable experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Rajesh, Thank you for your review of our hotel. Please accept our sincere apologies for not providing every guest with the attentive service we strive to provide. Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove our commitment to providing outstanding hospitality to every guest. We hope to see you again soon.Sincerely,Hotel Management

Dear Naim, We are glad you chose to stay at our hotel. It is nice you had a satisfactory time. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Also, we regret our breakfast choices did not meet your taste, and we will share your remarks with the concerned team for further improvement. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management

Dear Jeffrey, Thank you for staying with us and informing us about the smell issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. On the other hand, we are glad you were pleased with having a kitchen in your room and a comfortable stay. We hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management

Dear Jordany, We're truly sorry to read about the cleanliness and comfort issues you encountered during your stay. Our promise to our guests includes a commitment to providing a clean and comfortable suite, and we are very sorry that did not happen when you were here. Your experience is not reflective of the high standards we aim to maintain, and we will address these concerns promptly to ensure improvements. We hope you will give us another opportunity to make things right and provide you with the seamless experience you deserve. Sincerely,Hotel Management

Dear Saroj, Thank you for the excellent review and for making us part of your travel plan. We are glad your stay was pleasant with the staff, and we met your expectations for a clean and comfortable room. However, we are sorry for the breakfast experience not meeting your expectations. Remarks will be shared with the concerned team for further improvement. Thank you for choosing us. We hope to welcome you back soon here.Sincerely,Hotel Management

Dear Evelyn, Thank you for sharing your experience on your recent visit to the city. It is always our effort to keep our guests happy and satisfied by our services. However, we are sorry for the breakfast experience and will discuss it with the concerned individual so that future guests do not have a similar problem. Also, we regret that you had to wait for some time before your room got ready. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Nandishwar, Thank you for choosing us. We're sorry to learn about your unsatisfactory experiences during your recent visit. Your comments regarding your time with us are greatly appreciated, as they help us identify areas for improvement. We apologize for any confusion regarding the amenities at our hotel. We understand the importance of clear communication and will address this appropriately to avoid such misunderstandings in the future. Your feedback is invaluable and is shared with the team for improvement. We would be honored if you consider giving us another opportunity to provide you with a much-improved experience.Sincerely,Hotel Management

Dear Seetharaman, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to contact our front desk anytime for items you need to make your stay more comfortable; we are always here to help. Also, we regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. We hope this was not inconvenient and you will stay with us again soon.Sincerely, Hotel Management

Dear Anne, Thank you for choosing Extended Stay America and for your excellent review. We're glad to read our location worked well for you and that you found the kitchen convenient. We take pride in providing a comfortable stay for our guests and we're glad we could make that happen for you. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Michael, Thank you for posting your kind review of Extended Stay America during your visit to our city. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to know our guests notice and appreciate their efforts. We hope you stay with us again the next time you are in the city. Sincerely,Hotel Management

Dear Edwin, Thank you for your feedback regarding the noise concerns you had during your time with us, and we extend our apologies for any inconvenience caused by the elevator. We understand the importance of providing exceptional service and a peaceful environment for our guests and sincerely apologize for falling short. We take your concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

Dear Edward, Thank you for evaluating your stay with us. At our hotel, we strive to offer outstanding service and maintain a clean and comfortable environment for our guests; therefore, we sincerely apologize for the disappointment you experienced during your stay. We also apologize for the inconvenience caused by the fire alarm going off. As a precaution, we will have our engineering team thoroughly inspect all our suites and relay your comments to our housekeeping team. Thank you again for staying with us and bringing these concerns to our attention. We hope to have another opportunity to provide you with the wonderful visit you deserve.Sincerely,Hotel Management

Dear Natalie, Thank you for evaluating your stay with us. Please accept our apologies if we did not provide you with a clean and comfortable room. We always strive to exceed our guests' expectations, and we are disappointed that we fell short in your case. We understand the importance of fresh and well-prepared accommodations and will be following up with our housekeeping staff to ensure that we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear Lala, Thank you for selecting us. We are sorry for not providing you with the desired satisfaction on your recent hotel visit. We regret the delay in check-in due to the unavailability of the front desk team, and we will discuss this so that this lapse in service is not repeated. We invite you back to experience the stay you expect and deserve. Sincerely,Hotel Management

Dear Guest, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for choosing Extended Stay America, and we hope to welcome you back to our location any time you are in the area.Sincerely,Hotel Management

Dear Dillon, Thank you for being our guest and sharing feedback about your visit. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Sincerely,Hotel Management

Dear Guest, On behalf of our team, we appreciate you staying with us and providing a review. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this differs from the standard of service we strive to provide. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience. Please know we will share your feedback with our entire team to ensure this is not repeated. Thank you for your valuable comments, and we would welcome the opportunity to have you back soon. Sincerely,Hotel Management

Dear Chance, Thank you for your brief but positive feedback! We're delighted to hear you had a nice experience during your stay. We aim to provide a comfortable and pleasant environment for all our guests, and we appreciate your kind words. If you have any suggestions for further improvement, please feel free to share them. We hope to welcome you back soon for another enjoyable stay.SincerelyHotel Management