Dear David, We are sorry to read about the challenges you encountered during your stay. Your feedback is essential, and we appreciate you bringing these issues to our attention. We continuously strive to provide a comfortable experience for our guests. Rest assured, we will share these concerns with our team to ensure future guests' satisfaction. Thank you for sharing your thoughts, and we hope to have the opportunity to better serve you in the future. Sincerely,Hotel Management

Dear Victoria, We sincerely apologize for the inconvenience you experienced during your stay with us. Providing a comfortable and pleasant environment is paramount to us, and we regret that we fell short of your expectations. Your feedback regarding the room conditions has been taken seriously and will be addressed appropriately. We understand the importance of a refreshing and welcoming atmosphere for our guests, and we regret that we were unable to provide this for you on this occasion. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to restore your trust in us during any future stays.Sincerely,Hotel Management

Dear ZHONGYI, Thank you for your feedback. While we understand your concern about the absence of breakfast, we strive to offer competitive pricing based on our amenities and location. Our rates are designed to reflect the value of our accommodations and services. However, we'll take your comments into consideration as we continually evaluate our offerings. Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with a satisfactory experience in the future.Sincerely,Hotel Management

Dear RATNA, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Hotel Management

Dear Henrri, Thank you for being our guest at Extended Stay America. We are thrilled about the kind rating and hope your stay was enjoyable. We strive to provide our guests with exceptional services and comfortable accommodations. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Iryna, Thank you for sharing your review. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Patrick, Thank you for taking the time to share your feedback with us. We're pleased to read that you found the accommodations nice and clean overall. We appreciate your observation about the stovetop, and we'll certainly take that into consideration for future updates. Your comment about the mattress is noted as well, and we apologize for any discomfort you experienced. We will address this promptly to ensure our guests have a comfortable and restful stay. We're glad the recliner chair was a positive aspect for you, and we hope to have the opportunity to welcome you back to Extended Stay America for a much-improved stay.Sincerely,Hotel Management

Dear Iryna, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Please return, and we will provide you with a flawless stay in the future.Sincerely,Hotel Management

Dear Dave, Thank you for being our guest. We regret that the outlet in your room was not functioning correctly, and we apologize for any inconvenience caused. We are taking the necessary steps to address the issue promptly. Please be assured that we are committed to providing our guests with a comfortable and enjoyable stay, and we look forward to hosting you again for a much better stay.Sincerely,Hotel Management

Dear John-Michael, Thank you for sharing your excellent review of your visit to Extended Stay America. We aim to make your stay as comfortable as possible and assist you with whatever you need. Therefore, we especially appreciate your lovely comments recognizing the service provided by Clay and Amiya, and we will surely share your compliments with them. Thanks again, and we hope you will stay with us again. Sincerely,Hotel Management

Dear Ruth, Thank you for your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness and odor of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. Regarding breakfast, we will review our offerings to provide a more satisfying experience for our guests. Thank you for bringing these concerns to our attention, and we hope you'll consider giving us another chance to provide you with a better stay in the future.Sincerely,Hotel Management

Dear mohammad, Thank you for choosing Extended Stay America. We take pride in providing our guests a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear James, We love knowing how pleased you were with our location and appreciate the easy access to Costco. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely,Hotel Management

Dear Faisal, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management

Dear Deanna, We sincerely apologize for any inconvenience you may have encountered during your recent stay, particularly the confusion surrounding your reservation and the condition of your room. Your feedback is highly appreciated, and we will take the necessary steps to address these issues with our team. We understand your disappointment, and we hope to provide you with a better and more comfortable experience in the future. We appreciate your bringing these matters to our attention.Sincerely,Hotel Management

Dear Nyma, Please accept our apologies for not meeting your expectations during your recent stay with us. The condition of your suite you describe is unacceptable and not representative of our quality standards. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We have notified our housekeeping and maintenance team of your concerns, and remedial steps are underway to ensure all rooms are thoroughly inspected before allocating to future guests. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

Dear Same, We sincerely apologize for the inconvenience you encountered during your time with us. We follow strict industry standards regarding the cleanliness and upkeep of our property. The issues you have described and the difficulties with our associates are not typical of our usual services. We take feedback like yours very seriously and have shared your concerns with the appropriate team to ensure such issues do not repeat in the future. Please do revisit us for a much-improved experience.Sincerely,Hotel Management

Dear Jamie, Thank you for your comments about your recent stay. It is glad you had a pleasant time. However, we are very disappointed that we did not meet your expectations. Your feedback is important to us and would have welcomed the opportunity to address your concerns while you were still here. Please give us another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management

Dear Lynn, Thank you for taking the time to post your review. Our guests' comments and opinions are important to us; hence we apologize for not meeting your expectations and regret the inconvenience caused. We have shared your feedback about breakfast with our team for improvement and hope you will consider giving us a chance to provide you with the service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Humberto, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Christine, thank you for staying with us. We are sorry to read that maintenance issues in your bathroom inconvenienced you. Our maintenance team takes great pride in ensuring everything works properly in each suite. We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience, and we look forward to having you back with us in the future. Sincerely, Hotel Management

Dear Wendy, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We are disappointed that you had some concerns with your room. Our goal is to provide an exceptional experience for each of our guests; therefore, we regret not meeting all of your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping and maintenance team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management

Dear Kayla, thank you for choosing Extended Stay America for your recent stay. We are glad that you have enjoyed most aspects of our hotel and also pleased you enjoyed the excellent location. We are fortunate to have so many choices for shopping and dining nearby. Thank you again for sharing your review, and we look forward to welcoming you again whenever your travels bring you back to our area. Sincerely, Hotel Management

Dear Dnasia, it wasn't very reassuring to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management

Dear Jason, on behalf of our entire team, thank you for posting such wonderful feedback about Extended Stay America. We are thrilled to receive your thoughtful review on our staff being friendly and the hotel being so comfortable and completely spotless. We will be sure to share this review with our entire team. We hope to welcome you back soon! Sincerely, Hotel Management

Sally, we appreciate you taking the time to leave your four-star rating regarding your visit to Extended Stay America. It is a pleasure to know you enjoyed your time with us. Your feedback is essential to us! We appreciate your patronage and look forward to having a chance to serve you again in the future. Sincerely, Hotel Management

Rajan, we are discouraged to know that you had to leave us earlier than expected. We want our guests to have a comfortable time with us, and we apologize for the cleanliness issue. We will share your comments with our housekeeping and pest control teams for their review and action. We are also sorry for the disturbance your experienced and that you were not informed about our kitchenware policy. Please know that dishware is made available at the front office and provided upon request. We will utilize your comments to enhance our guest experience and hope to serve you again. Sincerely, Hotel Management

Dear Julia, we hope your overall stay with us was pleasant. Our goal is to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we want to apologize for any frustrations or inconveniences you may have had during your visit. Look forward to welcoming you back soon. Sincerely, Hotel Management

Thank you Robert for staying with us during your visit to this area. Please accept our apologies for not meeting your expectations. We regret the inconvenience and the frustration you must have had and value your patience in such a delicate matter. We have taken note of your comments and will discuss them with our team. We hope you will choose us again the next time you are in DC. Sincerely, Hotel Management