Dear Robert, We deeply regret the inconvenience you experienced due to overbooking. Ensuring a smooth and comfortable stay for our guests is our priority, and we apologize for falling short in this instance. We understand the frustration caused by the relocation process, and we'll work to prevent such occurrences in the future. We appreciate your patience and understanding during this challenging situation. We value your feedback and hope you'll consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management

Dear Sam, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand that after a long journey, our guests look forward to having a clean, well-maintained room free of smoke to relax and rest. However, we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Christian, We are glad you found our staff nice during your stay at Extended Stay America! We appreciate your feedback and will certainly take it into consideration to ensure all guests receive exceptional customer service. Thank you for choosing us, and we look forward to welcoming you back for an even better experience in the future!Sincerely,Hotel management

Dear ERNESTO, Thank you for choosing our hotel for your visit. We are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management

Dear James, We appreciate your feedback about your stay at Extended Stay America. We apologize for any inconvenience regarding the early housekeeping visit. Your concerns are important, and we'll address them with our team to ensure a more seamless experience in the future. We value your understanding and hope to welcome you back for a more positive stay.Sincerely,Hotel Management

Dear Younes, Thank you for choosing us and sharing your feedback. We apologize for the inconvenience you encountered during your stay. We understand how these issues can impact your experience. Our team is committed to addressing and resolving such concerns promptly. Your feedback is important to us, and we will work to ensure that these issues are not repeated in the future. We appreciate your understanding and hope you will give us another opportunity to provide you with a more comfortable and enjoyable stay in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Amber, Thank you for taking time out of your day to post a review. Although we were thrilled to read that you loved your overall stay, we are sorry for the disappointment you had regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. We hope to have the opportunity to make sure your next stay is outstanding in every respect.Sincerely,Hotel Management

Dear Kimberly, Thank you for choosing us. Although you had a pleasant stay, we are sorry that you felt the need to update the room. Your observations are noted and will be passed to the team for further plan of action. Also, we will instruct our housekeeping team to review the areas mentioned and take necessary action. Please let us change your experience to a seamless and memorable one on your next visit.Sincerely,Hotel Management

Dear Myrtle, All of us at Extended Stay America are thrilled to know you loved your time with us! Thank you for sharing your generous compliments. We appreciate you mentioning how convenient it was to have a kitchen in your suite, as this is an important feature for many of our travelers. We provide our guests with the perfect home away from home, and we are glad you agree! It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Nagarajan, We want to thank you for choosing to stay with us at Extended Stay America. We are thrilled to receive your thoughtful review and are delighted to learn you found our hotel so comfortable and completely spotless. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Sincerely,Hotel Management

Dear Gerald, Thank you for choosing us and taking the time to leave a review. Please accept our apology for the unavailability of our staff to check you in for the behavior you encountered at our front desk. We know a first impression is essential, and what you experience is unacceptable and does not represent the standard of our hotel. Thank you for bringing this to our attention. We will address the issue to prevent it from happening again. Should your travels get you back to the city, we welcome the opportunity to have you stay with us again and receive a much warmer reception along with our outstanding hospitality.Sincerely,Hotel Management

Dear Daniel, Thank you for choosing us and taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the behavior you encountered at our front desk. We know a first impression is essential, and your experience is different. Should your travels bring you back to the city, we welcome the opportunity to have you stay with us again and receive a much warmer reception along with our outstanding hospitality.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to share your recent experience at Extended Stay America. We are pleased to hear you had a good stay with us. However, we apologize for any inconvenience caused regarding the extra pillow request. We understand how important a comfortable night's sleep is, and we regret that we could not fulfill your request. We do our best to accommodate all guest requests, but unfortunately, due to high demand and limited availability, we could not provide an extra pillow. Please know that your feedback is important to us, and we will use it to improve our services for future guests. We appreciate your understanding and hope it did not detract from your stay with us. Thank you again for choosing our hotel, and we hope to welcome you back soon.Sincerely, Hotel Management

Dear Darian, Thank you for choosing our hotel. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring that our guests have a comfortable and relaxing stay. We hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management

Dear ALYASS, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We apologize for the concerns you had regarding the size of your room. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience, and we appreciate you taking the time to leave your review. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management

I 'm sorry to hear that, we will take everything into account , in order to solve the issue

I am sorry that you were not satisfied you stay, we will try to improve our service

Dear Kirsten, thank you for your review. We apologize your stay was less than perfect. Your experience does not represent our usual performance, and we regret falling short of your expectations. Don't hesitate to contact our hotel so we can review the information and assist you further. We hope you will consider staying with us again as we would love to give you an excellent experience. Sincerely, Hotel Management

Merci beaucoup pour votre commentarie, noussommes vraimentravis que vous ayez passe un bon sejour, et nous prendrons en compte votre suggestion

Sorry for the inconvenience we are trying to improve our services

Sarah, thank you for your outstanding review. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Extended stay America. Sincerely, Hotel Management

Dear Stephanie, thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management

Dear NICHOLAS, thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management

Dear SARAH, thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management

Daniel, thank you for taking the time to evaluate your stay. We are genuinely sorry for the housekeeping and maintenance issues you experienced in your suite. We have checklists in place to inspect every suite after being serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. Corrective steps have already been taken to ensure our future guests do not experience the same. We would welcome an opportunity to restore a more favorable impression the next time you are in the area. Sincerely, Hotel Management

April, thank you for evaluating your stay at our hotel. Please accept our apologies for the issues you had with the door lock of your initial room and that the other room assigned to you was not satisfactory. We will share your comments appropriately as we strive to enhance our guest experience. We regret not meeting your expectations and the inconvenience you encountered. Thank you again for your review, and we hope you will give us another opportunity to make it up to you. Sincerely, Hotel Management

Durante, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management