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Recensioner av Country Inn & Suites by Radisson, Charleston South, WV

3 out of 5
Country Inn & Suites by Radisson, Charleston South, WV
105 Alex Ln, Charleston, WV

Recensioner

7,8

Bra

10 - Fantastiskt i betyg. 388 av 1001 recensioner" "
8 - Bra i betyg. 282 av 1001 recensioner" "
6 - Okej i betyg. 148 av 1001 recensioner" "
4 - Dåligt i betyg. 112 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 71 av 1001 recensioner" "

7,8/10

Renlighet

8,6/10

Personal och service

7,8/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

8/10 Bra

Amanda

Reste med familjen
Gillade: Renlighet och personal och service
The hotel is dated inside. It was clean. It says no smoking hotel but heavy smelling smoke in halls. Id say not in best place in town.
Bodde här 1 natt i maj 2024

6/10 Okej

David

Affärsresenär
Gillade inte: Bekvämligheter
Run down area
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Hyginia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Ruth

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We made a reservayion here as it was the half-way mark of our trip. The staff were friendly, the room was spacious and clean, we even slept through breakfast! We will stay here when ever we're going to visit my son. Thanks for a great stay.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Dang

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good on the way to new river gorge national park..
Bodde här 1 natt i maj 2024

8/10 Bra

Raylene

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was nice and convenient to necessities
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Daniel

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
Good stay, reasonable cost, staff pleasant.
Bodde här 1 natt i maj 2024

8/10 Bra

Anna

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very friendly. I just wish the room doors would go to the ground and not have a two inch gap at the bottom. The breakfast was good. The lady ( I think her name is Julie) that runs it is very thorough in cleaning the area and making sure that there is plenty of hot food.
Bodde här 3 nätter i april 2024

4/10 Dåligt

Tammie L

Reste med familjen, Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet
They couldn’t give us room keys. The cover on the bed had either blood or feces on it.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Derek

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

Lubna

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Sheets and comforters had food stains and were smelly carpets were very dirty too and the staff was not very polite.
Bodde här 2 nätter i april 2024

4/10 Dåligt

Robert

Reste med sin partner
This facility is in need of a renovation! Urine odors that reminded us of a dirty nursing home, peeling wallpaper in bathroom and extremely hard uncomfortable beds.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Diane

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Carol

Bodde här 1 natt i april 2024

8/10 Bra

KEVIN

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Yes
Bodde här 1 natt i april 2024
Svar från kelli 24 apr. 2024
Thank you for your feedback

10/10 Fantastiskt

Cynthia

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Country Inn AD 18 apr. 2024
Thank you so much for choosing to stay with us and sharring your experience!

8/10 Bra

Amanda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Country Inn AD 18 apr. 2024
Thank you so much for staying with us and trusting us to host your stay!

6/10 Okej

Gary

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Would have been nice to know before arrival that the hottub had been filled in a long time before this, as it was the main reason we chose this hotel. The lady at checkin even acknowledged that its still on their page as being open. She seemed genuinely sorry but nothing she could do. Hotel is near the hwy so there is road noise but its clean and comfortable. Wont return
Bodde här 1 natt i mars 2024
Svar från Country Inn AD 18 apr. 2024
On behalf of our entire team I would like to apoligize for the hot tub. I have personally made sure this issue was resolved and taken care of so it will not be an issue again in the future.

6/10 Okej

Laci

Gillade: Renlighet
Gillade inte: Personal och service
Bodde här 1 natt i februari 2024
Svar från kelli 24 apr. 2024
Thank you for your feedback.

6/10 Okej

Jessica

Reste med familj och småbarn
Gillade inte: Renlighet och boendets skick och faciliteter
The room was not clean, the toiletries were used, and left in the shower, the TV did not work.
Bodde här 1 natt i mars 2024
Svar från Kelli Ragland 28 mars 2024
Thank you for your feedback. We hate that you didn't have a good experience with us. I will relay This information to my staff. We are working hard to improve our hotel, so all feedback is good feedback.

8/10 Bra

Jennifer

Bodde här 1 natt i mars 2024
Svar från Country Inn AD 18 apr. 2024
Thank you so much for choosing to stay with us!

2/10 Väldigt dåligt

Ernest

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
We stayed 5 nights and the rooms were never serviced. I took the trash out and had to request clean towels consistently throughout the stay. I booked 2 rooms and this was the same story for both rooms
Bodde här 5 nätter i mars 2024
Svar från Kelli Ragland 25 mars 2024
Thank you for your feedback. Can you give me some more information so that I can speak with my staff. You can just tell me what rooms you were in. Because I have been here for a month and have been doing the service myself. I would like to go over this with my new housekeeping manager so it never happens again.

10/10 Fantastiskt

Steve

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The indoor pool is nice.
Bodde här 1 natt i mars 2024
Svar från Country Inn AD 18 apr. 2024
Thank you so much for the perfect review and kind words on our pool!

4/10 Dåligt

Jolene

Reste med familjen
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
The hotel is so close to the highway that you could feel the hotel shake when the trucks went by. Plus, the hotel walls and floors are so thin that you could hear the people upstairs walking, the neighbors flush the toilet and you can hear their entire conversations. Not to mention the hotel is very dated so it makes it feel dirty and gross. This is by far the worst hotel we have stayed in, in a long time.
Svar från Kelli Ragland 24 mars 2024
Thank you for your response. I hate that you didn't have a good stay. We are a old hotel and have been working very hard to keep up with it. We are due for an update soon. I hope you come back to see all the changes.

2/10 Väldigt dåligt

Amy

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Property did not meet our expectations with amount of money we spent
Bodde här 1 natt i mars 2024
Svar från Kelli Ragland 25 mars 2024
Thank you for your feedback. We are working very hard to make changes to the hotel and staff. We hope you come back to see what changes we have made.

8/10 Bra

Angel

Reste i grupp
Gillade: Renlighet och personal och service
It felt safe and was clean. The bathroom needed an upgrade.
Bodde här 1 natt i februari 2024
Svar från Country Inn AD 18 apr. 2024
Thank you so much for your kind words. We will be updating the hotel in the near future!

6/10 Okej

Andrea

Gillade inte: Renlighet och boendets skick och faciliteter
The staff were friendly but the facility needs work, carpet were dirty, paint was peeling and the bathroom door was separating All furniture was stained in the room
Bodde här 1 natt i mars 2024
Svar från Country Inn AD 18 apr. 2024
Thank you so much for choosing to stay with us

4/10 Dåligt

Kaitlin

Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
I was very disheartened by the poor customer service and the cleanliness of the whole hotel.
Bodde här 2 nätter i februari 2024
Svar från Country Inn AD 18 apr. 2024
On behalf of our team I would like to apoligize that we were unable to give you a perfect guest experiance. We would love the chance to show you we can be perfect on your next stay!

4/10 Dåligt

howard

Reste med sin partner
The room was noisy, the walls were paper thin, the staff was loud in the hallway at 6am. I was woken up at 9:45pm with the front desk telling me mu credit card did not process properly. They wanted me to give them my number over the phone. Instead I went down to the front desk to tell them I had a receipt saying I already paid and they then told me it was a mix up with Expedia. When I checked in they never even asked for my card. Very strange, I wondered whether I was being scammed. Won’t stay at this location again. Noise all night was terrible.
Bodde här 1 natt i februari 2024
Svar från Country Inn AD 18 apr. 2024
I am very sorry that we were unable to give you the perfect stay you should expect and deserve. We hope you will give us a chance again in the future to prove we can be perfect!

8/10 Bra

Najiullah

Bodde här 1 natt i februari 2024
Svar från Country Inn AD 18 apr. 2024
Thank you so much for choosing to stay with us!

10/10 Fantastiskt

tracie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Country Inn AD 18 apr. 2024
Thank you for the perfect guest review and choosing to stay at the Country Inn Charleston, WV

8/10 Bra

Nancy

Bodde här 1 natt i februari 2024
Svar från Country Inn AD 18 apr. 2024
Thank you so much for sharring your guest experiance with us

10/10 Fantastiskt

linda

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good breakfast and nice place
Bodde här 1 natt i februari 2024
Svar från Country Inn AD 18 apr. 2024
Thank you for the perfect 10 guest review!

8/10 Bra

Renee

Reste med sin partner
Excellent breakfast. Hotel needs some work on updating and modernizing some things. Areas around were ok but could be cleaned up a bit also.
Bodde här 1 natt i februari 2024

8/10 Bra

James

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel was great, only complaint was slow Wi-Fi

6/10 Okej

Shawn

Gillade: Personal och service
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

James

Wi-Fi is slow, couldn’t stream online video, otherwise great motel.
Bodde här 1 natt i februari 2024

4/10 Dåligt

Debra

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Would not recommend
The hotel was not in a very safe location. It was dirty, the room reeked of cigarette smoke, there was a large “patch” in the bathtub covering something up. Would not recommend staying here.
Bodde här 1 natt i februari 2024

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Given a key to an occupied room.
Our stay started out with getting a key to a room that was already occupied which we found out by walking in on the other guest. We never seen them but all their stuff was all over the room and it could have been really bad considering my 6yr old ran straight in. You could tell the pool hasn’t been scrubbed they only keep adding more chlorine to it and you could hardly breathe because of the smell. When I asked for a spare blanket for the couch bed because there wasn’t one in the room and towels they didn’t have any clean so we had to wait on those. The entire hotel smelled like pot and there was burns on almost everything in our room, the blankets, sheets, a huge burn on the couch cushion, the carpet and the pillows. The room itself was clean enough so that’s a positive. The price was really good and the stay wasn’t the worst but it definitely could have been a lot better.
Bodde här 2 nätter i februari 2024

4/10 Dåligt

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Carter

Reste med familjen, Reste med husdjur
Gillade: Bekvämligheter
Excellent especially for pets
Bodde här 1 natt i januari 2024

6/10 Okej

Jesse

Reste med familjen
Bodde här 3 nätter i januari 2024

10/10 Fantastiskt

Christopher

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The clerk was very kind and the pool is clean. My kids loved it.
Bodde här 1 natt i januari 2024

4/10 Dåligt

Renita

Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
The staff was great , friendly and welcoming. My room had stains on the sheets. As I inspected that problem, I found bed bugs. I left. They refunded me for the night.

10/10 Fantastiskt

Tammie

Reste med familj och småbarn, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great room, conveniently assigned by gym, pool and breakfast area.

10/10 Fantastiskt

Martelia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely hotel, the ladies at the front desk were very friendly and helpful, I love that their checkout isn't until noon.
Bodde här 1 natt i januari 2024

8/10 Bra

Linda

Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Christopher

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
One of the better hotels I’ve stayed in
Bodde här 2 nätter i januari 2024

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Personal och service
I guess it was “okay” for the price.
The bedspread between the two sheets had stains on the ones on both beds. The bedspread was very thin and did not provide much warmth or comfort. For breakfast, the eggs were dry and the bagels and English muffins were hard.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Joseph

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice staff and clean property
Bodde här 1 natt i januari 2024