Hi Andrew, We're genuinely sorry to hear that you were unable to utilize your booking due to illness. We understand how frustrating it must be to face such unexpected circumstances. Unfortunately, as your cancellation request came after the designated period, we are unable to issue a refund for the unused nights. We strive to offer clarity and transparency in our policies, although we realize this might not cover every personal situation. We regret that this experience has left you with an unpleasant impression of us. We hope to have the opportunity to recover your trust and provide a better experience in the future. Sincerely, Team Kasa

Hello Beth, We are delighted to hear that your recent stay at Kasa Edison House was enjoyable. Your feedback on our bed's comfort is valuable, and we will take it to consideration as we enhance our offerings. We look forward to welcoming you back in the future! Best regards, Team Kasa

Hi Michele, Thank you for your positive rating! We are delighted to hear that your check-in and check-out experience was smooth and that you found the room clean and beautiful. Your feedback inspires us to maintain our commitment to delivering exceptional guest experiences. We look forward to the pleasure of hosting you on your next trip. See you back soon! Best regards, Team Kasa

Hi Tyler, We are delighted to hear that you found our property awesome overall, with its cleanliness, ease of check-in and out, nice amenities, and safety measures. We are sorry to learn about the discomfort you experienced due to the central heating on your last night. Your feedback regarding the room temperature and ventilation concerns has been duly noted and shared with our management team to ensure such issues are addressed effectively in the future. Despite this inconvenience, we are glad that you enjoyed the rest of your stay with us. See you back soon! Best regards, Team Kasa

Hi Bruce, Thank you for sharing your experience at Kasa Edison House South End Dilworth Charlotte! We are delighted to hear that you found the room amenities, including the kitchenette and full refrigerator, to your liking. Your detailed feedback on the room design, particularly regarding the seating arrangements, is truly appreciated. Rest assured, we will take your comments into consideration for future enhancements to ensure a more comfortable stay for our guests. Best regards, Team Kasa

Hi Patricia,We are thrilled to hear that you found Kasa exceptionally clean and easy to locate during your stay. Providing a spotless and easily accessible environment for our guests is always our top priority, and we are delighted that your experience exceeded your expectations. Your kind words motivate us to continue delivering outstanding service. We look forward to welcoming you back on your next visit.Best regards,Team Kasa

Hi Aaron,We are thrilled to hear that you found our virtual concierge service seamless and enjoyed the modern decor during your stay at Kasa Edison House South End Dilworth Charlotte. It's wonderful to know that you had a comfortable experience and that you would consider staying with us again. Your feedback is truly appreciated! See you back soon!Best regards,Team Kasa

Hi Gabriella,We are happy to hear that you liked the modern and minimalist decor during your stay. We have taken note of your feedback about the noise caused by the pipes on the first floor. For your future visits, please feel free to request a second-floor unit for a quieter experience. We always strive to ensure your comfort and satisfaction. Your valuable insights are important to us and help us improve our services for all our guests. We look forward to welcoming you back on your future travels to Charlotte!Sincerely,Team Kasa

Hi Amanda, We are delighted to hear that you have stayed with us multiple times and enjoyed both of our rooms. It's fantastic to know that you found our kitchenette convenient with all the essentials and that our free off-street parking helped you save on costs compared to Uptown properties. We appreciate your kind words about the Kasa model with the codes; it's always a pleasure to provide a seamless experience for our guests. We look forward to welcoming you back again. Thank you for your loyalty! Best regards, Team Kasa

Hi Sav,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Paul,Thank you for taking the time to share your experience at Kasa Edison House. We appreciate your kind words about the cleanliness and quietness of our property. It's great to hear that your room was well-appointed and that the check-in and checkout process was easy. Our team always strives to provide a comfortable and convenient experience for all our guests. We look forward to welcoming you back in the near future!Best regards,Team Kasa

Hi Brie,Thank you for taking the time to share your feedback. We apologize for the inconvenience caused by the power issues and the TV not working during your stay. We're glad to hear that these were fixed, but we understand that it impacted your short stay with us.We're committed to ensuring a seamless experience for our guests and regret that this was not fully met in your case. We hope to have the opportunity to host you again in the future, providing a stay that lives up to your expectations from start to finish. Thank you for choosing us. Sincerely,Team Kasa

Hi Rich,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Candace,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Erika,Thank you so much for taking the time to share your feedback! We're delighted to hear that you had an amazing stay at Kasa Edison House South End Dilworth Charlotte. It's wonderful to know that our apartment-style accommodations exceeded your expectations. We truly appreciate your kind words about our super friendly staff who were always available to assist you. We can't wait to welcome you back in the summertime for another fantastic experience. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to hosting you again!Best regards,Team Kasa

Hi Norberto,Thank you for sharing your feedback about your recent stay at Kasa Edison House South End Dilworth Charlotte. We apologize for any inconvenience you experienced with the room setup and the difficulty in following the pre-check steps when booking on the same day. We understand that it can be frustrating to have limited options for watching TV and we apologize for any inconvenience this caused. We appreciate your suggestion regarding the lighting at night and will take it into consideration to ensure a better experience for our guests. Your feedback is valuable to us and we will use it to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced stay. Please feel free to reach out to us if you have any further concerns.Best regards,Team Kasa

Hi Krishana,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa

Hi Lisa,Thank you so much for choosing Kasa Edison House South End Dilworth Charlotte as your favorite place to stay when visiting your kids. We are thrilled to hear that you had a lovely stay with us. Providing comfortable and trustworthy accommodations is our top priority, and we are grateful for your kind words. Your satisfaction means the world to us, and we can't wait to welcome you back for another exceptional experience!Best regards,Team Kasa

Hi Maria,Thank you for your positive feedback! We're delighted to hear that you found our property clean and conveniently located. We appreciate you choosing to stay with us and we eagerly anticipate your return in the near future. See you soon, Maria!Best regards,Team Kasa

Hi Dimitrios,Thank you for choosing Kasa Edison House South End Dilworth Charlotte for your recent stay! We're thrilled to hear that you found our rooms beautiful and spacious. It's great to know that the location was perfect for you, with easy access to the vibrant Southend area and its delightful restaurants. Additionally, being within walking distance of Freedom Park must have been a convenient and enjoyable feature of your stay. We appreciate your kind words and look forward to welcoming you back in the near future.Best regards,Team Kasa

Hi, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced due to the curtains and the bathroom hooks in your room. Your comfort and privacy are of utmost importance to us, and we regret that we fell short of providing this during your stay.We are actively addressing the curtain issue to ensure full coverage and privacy for our rooms, especially those on the street level. Also, we are looking into more robust solutions for bathroom hooks to reliably hold towels and clothing.Regarding the accessibility concerns you raised, we appreciate your feedback. We are committed to making our accommodations more wheelchair-friendly and will take immediate steps to improve the accessibility of our curtain fixtures and room layout.Your feedback is invaluable in helping us improve guest satisfaction. If there's anything else we can do to make your next stay more comfortable, please don't hesitate to reach out. We hope to have the opportunity to welcome you again soon and provide a much better experience.Sincerely,Team Kasa

Hi Jennifer,Thank you for sharing your experience at our Kasa location. We're glad to hear that the cleanliness and comfort of our accommodations, particularly the bedding, met your expectations and that you found the location ideal for your needs near the hospital.We appreciate your honest feedback about the virtual front desk system. We understand the preference for a more personal touch and are continually working to balance the efficiency of technology with the warmth of human interaction. Your input is valuable as we strive to improve our guest experience.Regarding the issues with your sister's curtains and the exhaust fan, we sincerely apologize for any inconvenience caused. We take such matters seriously and will address them promptly. We also appreciate your thoughts on the artwork and will consider your feedback as we continually update our spaces.We're glad to hear that the kitchen amenities and overall design of the space were to your liking. We'll certainly look into the suggestion of providing better chairs or a small couch for added comfort.Thank you for considering us for your future stays during your mother's treatment. We are here to support you and ensure your stay is as comfortable and stress-free as possible.Best regards,Team Kasa

Hi valerie,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Elizabeyta,We're delighted to hear that you enjoyed your stay in our Studio. It's wonderful that you found the shower spacious, the bed and bedding comfortable, and enjoyed the walkable neighborhood. Thank you for your positive review, we look forward to welcoming you back soon!Best regards,Team Kasa

Hi Michael,Thank you for the glowing rating! We're thrilled to hear that accessing your room was a breeze and that you found it clean and organized upon arrival. We apologize for the inconvenience caused by noise during your stay—while it's challenging for us to control disturbances from other units, we're always working on improving the guest experience.Your suggestion for a check-out tab is a fantastic idea. It would indeed streamline the process, ensuring guests leave the property just as we'd like. We're always aiming to make things as seamless as possible for our guests, so we really appreciate your input.Looking forward to welcoming you back soon!Best regards,Team Kasa

Hi Noah,We're delighted to hear that you enjoyed your stay at Kasa Edison House South End Dilworth Charlotte. We appreciate your positive review and look forward to hosting you again in the near future.Best regards,Team Kasa

Hi David,We're glad to hear that you found our property easy to access, comfortable, and clean. Your positive review means a lot to our team. We appreciate your feedback and look forward to welcoming you back in the near future.Best regards,Team Kasa

Hi Richard,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Laura,Thank you for choosing Kasa Edison House South End Dilworth Charlotte. We appreciate your feedback regarding the curtains not providing complete coverage and causing privacy and light issues. We understand the importance of a comfortable stay and apologize for any inconvenience this may have caused. Our team is committed to addressing this concern promptly and will take the necessary steps to ensure that the curtains are improved to provide better privacy and light control. We value your feedback as it helps us enhance the experience for all our guests. If you have any further suggestions or requests, please feel free to let us know. We hope to have the opportunity to welcome you back in the future.Best regards,Team Kasa

Hi Stephen,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Pablo,We're delighted to hear that you had a great experience with us! Your positive review means a lot to us. Thank you for choosing Kasa Edison House South End Dilworth Charlotte. We look forward to welcoming you back soon!Best regards,Team Kasa

Hi Gesha,We apologize for any inconvenience you encountered while using the app and appreciate your patience. We're glad to hear that, despite the initial concerns, your stay was quite a pleasant surprise. We take pride in providing exceptional value and are thrilled that you enjoyed your stay with us. Thank you for your kind words, and we look forward to welcoming you back soon!Best regards,Team Kasa

Dear Thomas, Based on your rating, we realize we have failed to meet your expectations. We sincerely apologize if you had an unpleasant experience at our property, and we hope you can allow us to assist you with your concerns. You can share your feedback by contacting our Guest Experience Team at your convenience.