Hotell med pool i Charlwood

“The room wasn't clean. There were hairs left in the window sill from previous visitors, and a pair of dusty swimming trunks on an bathroom shelf. The hotel felt very outdated and dark. The heated pool and steam room was a really nice feature, but I found a bug in the sink in the changing room. The bar staff was very friendly, but food could have been better. We had a room for a family but still had to ask for glasses, mugs and teas for everyone, as well as extra toilet paper. There was very...

“We came late but called before and all was prepared. Beautiful room. Two things would make it even better: Hair conditioner and one soft pillow. The pillows are so hard that it makes you neck sore. Fantastic breakfast!!”

“Ockenden manor was beautiful and staff very accommodating and friendly. We were also upgraded at check in which was a nice surprise. The room was beautifully designed, and bathroom and bedding were clean, although we did find two pieces of rubbish left behind by a previous guest in the room. Hotel guests can access the spa at no additional cost from 2pm on day of check in to 2pm on day of check out and the spa facilities were beautiful. Good vegan and veggie options at breakfast. We loved our...

“- Room not that clean, baby found loads of hairs and things. - post-booking I got loads of repetitive spam messages to check in online days before arrival. - Facilities have restricted use, e.g. no children at pool 10am-6pm! The only reason we stayed there was so the wife can rest at the pool with the baby. - Restaurant food was pub quality but Michelin price. - "Entry" to breakfast ends at 9:30 not 10 as advertised. "Entry" to pool area ends 8pm when advertised hours are until 9pm, staff tey...

“The staff is very friendly!”