Husdjursvänliga hotell i Chepelare

“The hotel wasn’t acting like a 5* hotel. The facilities are good but the staff was extremely rude and incompetent. We were welcomed with no toilet paper in our room (like none) and no hair conditioner. The biggest shock for me was the receptionist who supposed to receive a package which I phoned earlier about and it was rejected 3 times with no phone call to me. I was advised to pay a taxi from Smolyan (€20) to return it back to the hotel. We also tried to order from reception cutlery to our...

“It was very good. But the wifi is not. ”

“Temiz oda”

“I loved the property, and old wooden style house. I loved the room and the location. However, the male manager at check-out treated me like a criminal that would skip out on the bill. Very unprofessional. He took a credit card for room payment, but would only take cash for parking. It made me suspicious of his work.”