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Recensioner av The Chester Grosvenor

5 out of 5
The Chester Grosvenor
Eastgate Street, Chester, England

Recensioner

9,4

Enastående

10 - Fantastiskt i betyg. 727 av 1000 recensioner" "
8 - Bra i betyg. 188 av 1000 recensioner" "
6 - Okej i betyg. 57 av 1000 recensioner" "
4 - Dåligt i betyg. 16 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 12 av 1000 recensioner" "

9,6/10

Renlighet

9,6/10

Personal och service

9,0/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Micael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2022

10/10 Fantastiskt

Eva

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Our favourite hotel
We go to Cheshire a couple of times a year, to visit our daughter, and we always stay at The Grosvenor. The location is perfect, the rooms are comfortable and cosy and the staff is always friendly and helpful.
Bodde här 3 nätter i februari 2020

8/10 Bra

Hans

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Chester värt ett besök
Bodde här 2 nätter i april 2019
Svar från Guest Relations 12 maj 2019
Thank you for taking the time to review. We are delighted that you enjoyed your recent stay with us. We do also really appreciate your feedback and hope to welcome you back again soon.

10/10 Fantastiskt

alfred

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
disappointed that couldn't open windows in room - which was too hot 24.5* and unable to reduce it. also looking thru' window an unsightly towel was lying on the roof; should have been removed.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Andrew

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
5 star service, the staff couldn’t be more helpful. Food was exceptional too. Hotel itself is starting to look a bit tired though and needs a refit
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Hiroaki

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
チェスターの旧市街の中心に位置し、徒歩で容易に観光できる。何よりスタッフの心遣いとサービスが素晴らしい。
Bodde här 5 nätter i april 2024

10/10 Fantastiskt

Stephanie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Classic 5 star hotel right in the centre of Chester, staff and amenities are superb
Bodde här 1 natt i april 2024

10/10 Fantastiskt

colette

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Harriet

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fabulous service, thank you for looking after us, we had a super stay!
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Daisy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Irene On

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice atmosphere
Bodde här 4 nätter i mars 2024

10/10 Fantastiskt

Carol

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very comfortable breakfast delicious i had the continental my partner had a full english both great Look forward to returning
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Tarun

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great room
Bodde här 1 natt i mars 2024

8/10 Bra

matthew

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very good , couple of little issues which was sorted.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Robin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Spacious room, only complaint was noise from air-con. Staff excellent and great location.
Bodde här 1 natt i mars 2024

8/10 Bra

Jennifer

Lovely staff. The rooms need updating though
Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

Jim

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Real quality
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Ian

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely hotel and a very pleasant stay, staff were excellent. Only slight complaint is the advertisment stating breakfast included - it is, but only a Continental. Upgrade is available, but for the price we paid a cooked breakfast isn't much to ask for.
Bodde här 2 nätter i februari 2024

8/10 Bra

Gareth

Bodde här 1 natt i mars 2024

6/10 Okej

David

Well situated
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Peter

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the restaurant staff and food we're lovely. The door staff we're excellent sorted my car no problem and all the staff we're helpful and nice
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Dan

Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Sheryl

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Exceptionally polite and helpful
Bodde här 1 natt i februari 2024

6/10 Okej

Michael

Reste med sin partner
Gillade: Renlighet och bekvämligheter
Gillade inte: Boendets skick och faciliteter
With 5-star hotels there's an expectation of quality and attention to detail or, where things do go awry, they are sorted quickly, efficiently, and not repeated, This hotel fell way short of the mark on all of these criteria on our three-night mid-week break. Where expectations were not met: 1) Disposition of the front-desk staff. Morose and unwelcoming - it wouldn't hurt them to crack a smile or say "good morning"; 2) Our room keys stopped working on two consecutive days. Apparently they'd been set up incorrectly on check-in. Once was a mistake. Twice was inept; 3) We had to ask for milk, tea-bags, water to be replenished - not done as part of room servicing; 4) We had to ask, at 3pm, for our room to be serviced; 5) We were billed for the continental breakfast despite inclusion in the room rate. It was deducted from the final bill but shouldn’t have been on there anyhow - told it's a "system thing". 6) For a much-advertised mid-week break why is the spa routinely closed on two weekdays. Where expectations were met or exceeded: 7) Exceptional door and restaurant staff - friendly, attentive, and welcoming. Perhaps they could train the front-desk staff. 8) Location - great for city sight-seeing; 9) Quality of continental breakfast; 10) Most of the spa facilities A school report might shorten this to "must try harder" or "careless, could do better" or. Or both. As it stands, the Grosvenor doesn't deserve 5 stars, either in a review or as a hotel.
Bodde här 3 nätter i februari 2024

10/10 Fantastiskt

Gillian M

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stay away
Excellent time had by all, Can’t wait to visit again
Bodde här 1 natt i februari 2024

8/10 Bra

Andrew

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Tony

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

8/10 Bra

Michelle

Gillade: Renlighet, personal och service och rummets bekvämlighet
Nice stay.
Staff were very welcoming and would go out of their way to accommodate you. The hotel looks lovely on first impression although there are signs of wear and tear. The bedroom was nice and the bed was so comfortable. I would stay again sometime in the future.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Michael

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay. Great staff and location. The spa facilites were a bit dated but treatments were good.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Alice

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Steve

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Amy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel
We had a brilliant stay - the service and breakfast were excellent. The room was beautiful but the bathroom was a little dated and probably needs to be upgraded. Overall thoroughly satisfied with our night away.
Bodde här 1 natt i januari 2024

6/10 Okej

Lynsey

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Stay at the Chester Grosvenor
Great attentive service. However, not overly impressed with suite as it was cold in temperature even though heating was set to maximum correctly and room didn’t feel cosy although bed was very comfortable. The TV was not really working properly maybe this was interference with next room. No toiletry freebies. I’ve stayed at Grosvenor in past and tried all rooms but overall I’d choose the classic room if ever staying here again as the suite just offers more space but classic rooms are more comfortable and warmer in my opinion. Great service and attention by all staff and accommodating in letting you store luggage after checking out.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Sophie

Bodde här 1 natt i december 2023

10/10 Fantastiskt

Christopher

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Kay

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Gillian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay
Great location. Great rooms. Great food. Great customer service.
Bodde här 1 natt i januari 2024

8/10 Bra

Zafeira

Bodde här 1 natt i januari 2024

4/10 Dåligt

Nerys

Bodde här 3 nätter i januari 2024

10/10 Fantastiskt

K

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent hotel.
Excellent location. The staff couldn’t do enough for you. The whole place was spotless. Room spacious. Had a wonderful two day stay.
Bodde här 2 nätter i januari 2024

6/10 Okej

Sara

Reste i grupp
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Not sure if will be back
It really is a truly breathtaking hotel, the room was gorgeous with such a comfortable bed with top quality linen, the only issue was breakfast, we were forgotten about had to ask for our toast to be brought out after around half a hour, we then waited a hour for the hot breakfast to come out, there were many other people also complaining, got back to our room eventually to find we had been locked out so a phone call to reception to then sort out, no major issue but when you are paying for a quality luxury hotel it's just a bit of a letdown.
Bodde här 1 natt i december 2023
Svar från Guest Relations 7 jan. 2024
Dear Sara,Thank you for taking the time to leave a review. Whilst we are delighted you enjoyed your bedroom and associated amenities, we are most disappointed to hear that your breakfast experience fell short of our usual standard. Please do not hesitate to contact us should you wish to discuss this further.We apologise for any inconvenience.

10/10 Fantastiskt

Michelle

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel itself is stunning. The chaps helping with luggage and car park were awesome. Comfortable rooms. Convenient to everything. Only wish we could have been there longer!
Bodde här 2 nätter i december 2023
Svar från Guest Relations 31 dec. 2023
Dear Michelle,Thank you for taking the time to leave a review, we are delighted you had an enjoyable stay here at The Chester Grosvenor and we look forward to hopefully welcoming you back in the future for an extended stay.Warm regards,

10/10 Fantastiskt

Leigh

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fabulous
Such a beautiful hotel filled with very friendly welcoming staff! Beautiful room and amenities.
Bodde här 1 natt i december 2023
Svar från Guest Relations 31 dec. 2023
Dear Leigh, Thank you for taking the time to leave a review, we are delighted you had an enjoyable stay here at The Chester Grosvenor. We hope to welcome you back in the near future. Warm regards,

8/10 Bra

Joshua

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Very nice but I expected more from the room
The main hotel, bars, restaurants and communal areas were lovely. However for what is a five star hotel the room we had was a deluxe room and just felt very tired. The ventilation intake in the reception area was coming away from the ceiling, some of the doors and skirting boards had chip marks on them. There was some pastas left on the floor behind the hall way door that was missed from the previous guest. Also the bath looked as though it had been painted at some point and there were several areas on the bath where, what looked like paint, had come away exposing the original colour underneath. Other than that all of the staff were very welcoming and very friendly and couldn’t do enough for us and all the other areas of the hotel were very nice
Bodde här 2 nätter i december 2023
Svar från Guest Relations 31 dec. 2023
Dear Joshua,Thank you for your taking the time to leave a review and for your constructive feedback. If you do wish to discuss your stay in further detail, please do not hesitate to contact us directly.Warm regards

10/10 Fantastiskt

Marcel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Guest Relations 31 dec. 2023
Dear Marcel,Thank you for your review and I am delighted you enjoyed your stay here at The Chester Grosvenor.We do hope to welcome you again in the future.Warm regards,

10/10 Fantastiskt

Roy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Guest Relations 31 dec. 2023
Dear Roy,Thank you for your review and I am delighted you enjoyed your stay here at The Chester Grosvenor.We do hope to welcome you again in the future.Warm regards,

10/10 Fantastiskt

Meirion

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Guest Relations 31 dec. 2023
Dear Meirion,Thank you for your review and I am delighted you enjoyed your stay here at The Chester Grosvenor.We do hope to welcome you again in the future.Warm regards,

10/10 Fantastiskt

tim

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely room, fantastic dinner and breakfast in the Brasserie
Bodde här 1 natt i december 2023
Svar från Guest Relations 31 dec. 2023
Dear Tim,Thank you for taking the time to leave a review, we are delighted you enjoyed The Chester Grosvenor and our La Brasserie restaurant. We hope to welcome you back in the future. Warm regards,

4/10 Dåligt

Lynn

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service
Wouldn’t go again
I was disappointed to be honest the last time I went it was free parking by the concierge that’s no more it’s £20 a day Or park yourself for £10 day no cooked breakfast unless you pay ( we paid almost £500 for 2 night so would have thought a hot breakfast would be included as it used to be but for me not able to get a drink and sit in the lounge was dreadful how can you not have room for your paying guests to sit and have a drink
Bodde här 2 nätter i december 2023
Svar från Guest Relations 31 dec. 2023
Dear Lynn,Thank you for taking the time to leave a review.We are saddened to hear that you did not have a memorable experience. Please do not hesitate to contact us directly if you wish to discuss this further. Warm regards,

10/10 Fantastiskt

Lynsey

Bodde här 1 natt i december 2023
Svar från Guest Relations 31 dec. 2023
Dear Lynsey,Thank you for your review and I am delighted you enjoyed your stay here at The Chester Grosvenor.We do hope to welcome you again in the future.Warm regards,