2/10 Väldigt dåligt
Robin
26 sep. 2025
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was the worst experience I have ever had in my years of traveling. Arriving at 4 pm I was told they couldn’t check me in yet because a room wasn’t available yet. 15 minutes later as I was sitting in the lobby they told me I could check in but there was no water available in any of the rooms due to a construction issue. They assured me that the issue would be taken care of no later than 6:30pm. So I checked in and dropped off the bags in my room and opted to go off property for an early dinner.
Returning at 6:30 and asking if the water had been restored they informed me it would be 15 more minutes. 45 minutes later it was still not on. I requested a refund and told them I would find another place to stay. Because I booked thru Expedia they informed me it would take at least two weeks or more to issue the refund. No offer of help to find another place to stay. As I sat in the lobby rebooking another hotel they continued to tell other guests 15 more minutes. I understand it was an unpredictable event that caused the disruption but they didn’t handle the situation in a professional way. Certainly not what I would expect from the Little America franchise.
Robin
Bodde här 1 natt i september 2025