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Recensioner av Chicago Club Inn & Suites

3 out of 5
Chicago Club Inn & Suites
630 Pasquinelli Dr, Westmont, IL

Recensioner

6,2
10 - Fantastiskt i betyg. 265 av 1005 recensioner" "
8 - Bra i betyg. 167 av 1005 recensioner" "
6 - Okej i betyg. 165 av 1005 recensioner" "
4 - Dåligt i betyg. 165 av 1005 recensioner" "
2 - Väldigt dåligt i betyg. 243 av 1005 recensioner" "

6,0/10

Renlighet

6,8/10

Personal och service

6,0/10

Bekvämligheter

5,8/10

Boendets skick och faciliteter

6,2/10

Hållbarhet

Recensioner

8/10 Bra

Jacki

Gillade: Renlighet och personal och service
Bodde här 3 nätter i april 2024
Svar från Hotel Manager 1 maj 2024
Dear Jacki,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon.Sincerely, Hotel Manager

10/10 Fantastiskt

jennean

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I enjoyed my stay hotel was quiet and clean
Bodde här 1 natt i april 2024
Svar från Hotel Manager 30 apr. 2024
Dear Guest,Thank you for your wonderful comment. We're delighted to hear that you enjoyed your stay with us! We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager

10/10 Fantastiskt

melanie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I loved everything about it ! The only thing was when I went to purchase a water bottle, they were sold out. :/ Other than that it was an amazing experience, DEF RECOMMEND and will be coming back !
Bodde här 1 natt i april 2024
Svar från Hotel Manager 30 apr. 2024
Dear Melanie,We're thrilled to hear that you had such a positive experience during your stay! It's great to know that you enjoyed everything about your visit, except for the sold-out water bottle. We apologize for any inconvenience this caused. Your recommendation means a lot to us, and we're looking forward to welcoming you back for another amazing experience in the future.Sincerely, Hotel Manager

10/10 Fantastiskt

Alexis

Bodde här 1 natt i april 2024
Svar från Hotel Manager 1 maj 2024
Dear Alexis,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon!Sincerely, Hotel Manager

8/10 Bra

jeffrey

Reste med familjen
Gillade: Personal och service
Just an older property.
Bodde här 1 natt i april 2024
Svar från Hotel Manager 29 apr. 2024
Dear Jeffrey,Thank you for your recent stay at our property. We understand that our property may have some age, and we appreciate your understanding. We continually strive to maintain and improve our facilities to ensure a comfortable stay for all our guests. We hope to have the opportunity to welcome you back again in the future.Sincerely, Hotel Manager

6/10 Okej

Oathaniel

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet och bekvämligheter
There was hair still on the shower walls after checking in.
Bodde här 1 natt i april 2024
Svar från Hotel Manager 29 apr. 2024
Dear Guest,Thank you for your feedback. We apologize for the oversight with the cleanliness of your room. Your comfort and satisfaction are important to us, and we will address this issue promptly with our housekeeping team to ensure that it doesn't happen again. Please visit us again.Sincerely, Hotel Manager

8/10 Bra

Jesus

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Thank you for the services the personal very! helpful. I like also the store restaurant nearby, although the room could've been cleaned with scented cleaning product to make it a homier experience. Lastly the water pressure wasn't that strong but the staff were very kind.
Bodde här 2 nätter i april 2024
Svar från Hotel Manager 23 apr. 2024
Dear Jesus,Thank you for your feedback. We're thrilled to hear that you found our staff to be very helpful and enjoyed the nearby store restaurant. Your satisfaction is important to us, and we appreciate your suggestion regarding the use of scented cleaning products to enhance the room's ambiance. We'll certainly take that into consideration. We apologize for the inconvenience with the water pressure and will address it promptly. We're glad you had a positive experience overall, and we look forward to welcoming you back for an even better stay in the future!Sincerely, Hotel Manager

6/10 Okej

Marta

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I had a room on the first floor and water started to leak from the lamp fixture in the bathroom. When I called the front desk they said they’ll check the room above but I never heard back from them. If you need a quick place to stay and don’t care about luxury then you’ll be fine .
Bodde här 1 natt i april 2024
Svar från Hotel Manager 22 apr. 2024
Dear Marta,We're deeply sorry to hear about the water leak issue you experienced during your stay. We apologize for any inconvenience and frustration this may have caused you. Rest assured, we will investigate the matter further and take the necessary steps to address and resolve the issue to prevent it from happening again in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Väldigt dåligt

Faith

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Hotel Manager 22 apr. 2024
Dear Guest,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

2/10 Väldigt dåligt

Alyssa

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Absolutely disgusting room smelt like cigarettes/mold when I told the owner all he said was “I’m so sorry” All the towels were stained the baths had other peoples hair all over the walls! Pool was green
Bodde här 1 natt i april 2024
Svar från Hotel Manager 22 apr. 2024
Dear Alyssa,We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. This is not a regular feature of our hotel but your patronage is important to us. Please visit again.Sincerely, Hotel Manager

8/10 Bra

Andy

Reste med familj och småbarn
Gillade: Renlighet och personal och service
Neighbors are noisy, but that’s not the property’s fault.
Bodde här 1 natt i april 2024
Svar från Hotel Manager 22 apr. 2024
Dear Andy,We appreciate your understanding regarding the noise from neighboring guests. While we strive to provide a peaceful environment for all our guests, we understand that noise from other guests can sometimes be unavoidable. Thank you for your understanding, and we hope the rest of your stay is enjoyable. Sincerely, Hotel Manager

2/10 Väldigt dåligt

Sonia

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The pool water was so cold that my young children could not stay in the water. I called Front desk and he refused to look at it. I asked for a supervisor and he said I could not speak to one. He said to call in the morning. We only stayed one night hoping my children could enjoy the pool and by morning we would have to check out. Front desk was very rude and not accommodating.
Bodde här 1 natt i april 2024
Svar från Up 20 apr. 2024
Hello Sonia Sorry to hear that but we check pool temperature is 81 we can not put higher then 81 Thank you have a happy day

8/10 Bra

Greg

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Hotel Manager 22 apr. 2024
Dear Greg,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Fantastiskt

Jason

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
You can tell the owners are putting money back into the property. Probably the best deal in the area.
Bodde här 1 natt i april 2024
Svar från Hotel Manager 19 apr. 2024
Dear Jason,Thank you for acknowledging the efforts we've made to improve our property. We're committed to reinvesting in our facilities to provide the best experience for our guests. It's wonderful to hear that you found our accommodations to be the best deal in the area. We appreciate your support and look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

10/10 Fantastiskt

Denise

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel always accommodating and always do late. Check outs at no charge.
Bodde här 1 natt i april 2024
Svar från Hotel Manager 16 apr. 2024
Dear Denise,Thank you for your great feedback. We're thrilled to hear that you had a great experience at our hotel! Providing excellent service and accommodating our guests' needs are top priorities for us, and we're delighted that we could make your stay enjoyable. We appreciate your kind words and your loyalty. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 Fantastiskt

Thomas

Affärsresenär
Gillade: Bekvämligheter och boendets skick och faciliteter
Nice place and staff
Bodde här 1 natt i april 2024
Svar från Hotel Manager 16 apr. 2024
Dear Thomas,Thank you for your fabulous feedback! We're delighted to hear that you enjoyed your experience at our hotel and found our staff to be friendly and helpful. Providing excellent service and a pleasant environment for our guests is our top priority, and we're glad we could make your stay enjoyable. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

8/10 Bra

Destiny

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Hotel Manager 17 apr. 2024
Dear Guest,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager

6/10 Okej

Vonjae'

Reste i grupp, Affärsresenär
Gillade: Boendets skick och faciliteter
A lot of yelling at 2-4am in the morning
Bodde här 2 nätter i april 2024
Svar från Hotel Manager 15 apr. 2024
Dear Guest,We apologize for any disturbance caused by the noise during your stay. Providing a peaceful environment for our guests is important to us, and we'll address this issue with our team to ensure that noise levels are kept to a minimum during late hours. We hope to have the opportunity to welcome you back for a more restful stay in the future.Sincerely,Hotel Manager

10/10 Fantastiskt

David

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hallways smell bad
Bodde här 1 natt i april 2024
Svar från Hotel Manager 15 apr. 2024
Dear David,Thank you for your stay. We apologize for any inconvenience caused by the unpleasant odor in the hallways. We'll address this issue promptly to ensure a more comfortable experience for everyone. We hope to have the opportunity to welcome you back for an enjoyable stay.Sincerely,Hotel Manager

10/10 Fantastiskt

taywan

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Every time i come to Chicago it's my go to from here on
Bodde här 1 natt i april 2024
Svar från Hotel Manager 12 apr. 2024
Dear Guest,We're thrilled to hear that you've had such a positive experience with us! Thank you for making us your go-to choice whenever you visit Chicago. We're dedicated to providing exceptional service and accommodations, and we're delighted that we've been able to exceed your expectations. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

2/10 Väldigt dåligt

fadi

Bodde här 3 nätter i april 2024

10/10 Fantastiskt

November F.

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Just as I expected
Bodde här 1 natt i april 2024
Svar från Hotel Manager 11 apr. 2024
Dear Guest,Thanks for your stay at our hotel and the valuable review. We're glad to hear that your stay met your expectations! Providing a consistent experience is important to us, and we appreciate you choosing our hotel. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Fantastiskt

Demitrius

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Hotel Manager 11 apr. 2024
Dear Guest,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

8/10 Bra

My

Bodde här 1 natt i april 2024
Svar från Hotel Manager 30 apr. 2024
Dear Guest,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon.Sincerely, Hotel Manager

8/10 Bra

Jonathan

Reste med familj och småbarn, Affärsresenär
Gillade: Personal och service
Need to be better
Bodde här 2 nätter i april 2024
Svar från Hotel Manager 8 apr. 2024
Dear Jonathan,Thank you for your feedback. We're sorry to hear that we didn't meet your expectations during your stay. Your satisfaction is important to us, and we apologize for any shortcomings you experienced. We appreciate your input and will take your comments into consideration as we strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Sincerely, Hotel Manager

10/10 Fantastiskt

Angel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Just had a great weekend getaway there so clean, quiet and peaceful. You gotta check out the lush room
Bodde här 2 nätter i april 2024
Svar från Hotel Manager 9 apr. 2024
Dear Angel,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had a great weekend getaway and found our property to be clean, quiet, and peaceful. It's fantastic to know that you enjoyed the lush room as well. Your satisfaction is our utmost priority, and we're delighted that we could contribute to a memorable stay for you. We appreciate your kind words and look forward to welcoming you back for another relaxing getaway in the future. Sincerely, Hotel Manager

2/10 Väldigt dåligt

Taylor

Bodde här 1 natt i april 2024
Svar från Hotel Manager 27 apr. 2024
Dear Taylor,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Fantastiskt

Jesse

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
suites are very nice, very friendly staff clean rooms and the pool was good and clean
Bodde här 1 natt i april 2024
Svar från Hotel Manager 6 apr. 2024
Dear Jesse,Thank you for your wonderful feedback. We're thrilled to hear that you enjoyed your stay with us. Our team takes great pride in providing exceptional service, and it's fantastic to know that you found them to be friendly and accommodating. We also prioritize cleanliness, so it's great to hear that both your room and the pool met your expectations. We hope to welcome you back again soon for another enjoyable stay!Sincerely, Hotel Manager

8/10 Bra

kunuji adeyemi

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Hotel Manager 6 apr. 2024
Dear Guest, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 1 natt i februari 2024
Svar från Hotel Manager 3 apr. 2024
Dear David,Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivates us to serve better. Look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Bra

Jessika

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Hotel Manager 4 apr. 2024
Dear Jessika,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okej

Makel

Decent not to shabby
Bodde här 1 natt i mars 2024
Svar från Hotel Manager 1 apr. 2024
Dear Makel,Thank you for your feedback. We're glad to hear that you found your experience to be decent. If there's anything specific that stood out to you as particularly positive or any areas where you feel we could improve, please let us know. Your satisfaction is important to us, and we want to ensure that your next stay with us is even better. We appreciate your business and hope to welcome you back again in the future!Sincerely, Hotel Manager

8/10 Bra

Jarrod

Gillade: Renlighet och bekvämligheter
Dece
Bodde här 1 natt i mars 2024
Svar från Hotel Manager 1 apr. 2024
Dear Jarrod,Thank you for your feedback. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, we apologize. We will make sure we do better than ever for future guests. Please visit us again.Sincerely, Hotel Manager

4/10 Dåligt

Felicia

Reste med familjen
Gillade: Bekvämligheter
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Side and back doors left unlocked. Anyone can walk in and not be seen
Bodde här 1 natt i december 2023
Svar från Hotel Manager 1 apr. 2024
Dear Felicia,Thank you for bringing this to our attention. The safety and security of our guests are of utmost importance to us, and we take your feedback very seriously. We will immediately address this issue with our staff to ensure that proper security measures are in place at all times to prevent unauthorized access. Your feedback helps us to improve, and we appreciate your assistance in maintaining a safe environment for all our guests. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Fantastiskt

Dave

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great room with hot tub!!
Bodde här 2 nätter i mars 2024
Svar från Hotel Manager 18 apr. 2024
Dear Dave,Thanks for your stay at our hotel and the valuable review. We're thrilled to hear that you enjoyed your room with a hot tub! It's wonderful to know that you had a great experience and were able to relax and unwind during your stay. We hope to have the pleasure of welcoming you back for another fantastic stay soon. Sincerely, Hotel Manager

10/10 Fantastiskt

Ruby

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very clean, professional staff, and the best part was that we rested well, very quiet
Bodde här 2 nätter i mars 2024
Svar från Hotel Manager 30 mars 2024
Dear Ruby,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our hotel very clean, our staff professional, and that you were able to rest well in a quiet environment. Guest satisfaction is, of course, a big reward for our hospitality. It was our privilege to serve you and hope you will give us more opportunities to do so. Sincerely, Hotel Manager

8/10 Bra

Iesha

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like that they have a nice breakfast and my kids enjoyed the swimming pool
Bodde här 2 nätter i mars 2024
Svar från Hotel Manager 25 mars 2024
Dear Guest,Thank you very much for your stay. We're delighted to hear that you and your kids enjoyed our breakfast and swimming pool during your stay. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in the area.Sincerely, Hotel Manager

10/10 Fantastiskt

Robin

Reste med familj och småbarn, Affärsresenär, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I loved the pillows and the amount that was available. Front desk was great.
Bodde här 1 natt i mars 2024
Svar från Hotel Manager 25 mars 2024
Dear Robin,Thank you for your positive feedback! We're thrilled to hear that you loved the pillows and appreciated the availability of them during your stay. Additionally, we're glad that you had a great experience with our front desk team. Guest satisfaction is, of course, a big reward for our hospitality. It was our privilege to serve you and hope you will give us more opportunities to do so. Sincerely, Hotel Manager

8/10 Bra

Sarah

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great
Bodde här 2 nätter i mars 2024
Svar från Hotel Manager 25 mars 2024
Dear Sarah,Thank you for your kind review. We are happy to hear that you enjoyed your stay. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in the area.Sincerely, Hotel Manager

6/10 Okej

Michael

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
1. Dirty, out-and-out dirty. 2. Unsafe. Card-lock exit/entrance door near room would not lock. 3. No elevator. If you're over 55 or infirmed 2nd floor requires a walk-up.
Bodde här 1 natt i mars 2024
Svar från Hotel Manager 25 mars 2024
Dear Michael,We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience. The entire points you have observed will be investigated and necessary actions will be taken, You can be sure about a safe stay with us. Please visit us again.Sincerely, Hotel Manager

6/10 Okej

Dezeray

Bodde här 1 natt i mars 2024
Svar från Hotel Manager 8 apr. 2024
Dear Dezeray,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

6/10 Okej

James

Reste i grupp, Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
One room had a cracked window hidden behind the curtains, there were stains on the wall, and there was food scattered on the stairs leading up to our rooms, not to mention the strong smell of smoke in the hallways in spite of the hotel being “non-smoking”.
Bodde här 1 natt i mars 2024
Svar från Hotel Manager 18 mars 2024
Dear James,We sincerely apologize for the subpar conditions you encountered during your stay. Your experience is not reflective of our standards, and we deeply regret any inconvenience or discomfort caused. Rest assured, we take your feedback seriously and will address these issues promptly with our housekeeping and maintenance teams to ensure that such lapses do not recur. Additionally, we will reinforce our non-smoking policy to ensure compliance throughout the hotel. Hope you will visit again. Sincerely, Hotel Manager

10/10 Fantastiskt

kunuji adeyemi

Bodde här 1 natt i mars 2024
Svar från Hotel Manager 15 mars 2024
"Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating.It is really encouraging.We feel proud when we get such ratings and motivate us to serve better.Look forward to welcoming you again.Sincerely, Hotel Manager"

8/10 Bra

Rosa

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Hotel Manager 13 mars 2024
Dear Rosa,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager

8/10 Bra

Raul

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 1 natt i mars 2024
Svar från Hotel Manager 6 mars 2024
Dear Raul,Thank you for the review. It is really great to find out that you had a good time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely, Hotel Manager

6/10 Okej

Michael

Bodde här 6 nätter i februari 2024
Svar från Hotel Manager 6 mars 2024
Dear Michael,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

2/10 Väldigt dåligt

William

Reste med familj och småbarn
Gillade inte: Renlighet och boendets skick och faciliteter
There is were ants everywhere asked for new room said let me find out got nothing
Bodde här 2 nätter i mars 2024
Svar från Hotel Manager 4 mars 2024
Dear William,We sincerely apologize for the inconvenience and discomfort you experienced due to the presence of ants during your stay with us. It's unacceptable that we didn't address your concerns promptly and efficiently. Please know that your feedback is crucial, and we take incidents like this very seriously. We will investigate the matter further and take appropriate measures to ensure that such issues do not recur in the future. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Väldigt dåligt

Faith

Reste med familj och småbarn, Reste i grupp, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very dirty, rooms are hardly cleaned, completely outrageous pricing for what it is. Pictures looks great but very different in person. Holes in doors. Bathroom doors don’t close all the way shut. Staff was very rude. Floors still had scrap on them and lobby floors were visibly dirty and sticky. I would have left if I wasn’t going to lose my deposit.
Bodde här 1 natt i mars 2024
Svar från Hotel Manager 4 mars 2024
Dear Guest,We sincerely apologize for the unacceptable conditions you experienced during your stay at our hotel. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

4/10 Dåligt

Roshenna

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
I only went to take my daughter to the pool but the carpet was nasty and smelled like cat pee in the 1st room. The 2nd room was better but the let out bed was nasty n had stains and the floors were sticky
Bodde här 1 natt i mars 2024
Svar från Hotel Manager 4 mars 2024
Dear Roshenna,We sincerely apologize for the unpleasant experience you encountered during your visit to our hotel. It is disheartening to hear about the issues with the carpet, unpleasant smells, and the condition of the second room. Please know that this does not reflect the high standards we aim to uphold for our guests. We take your feedback seriously, and we will be addressing these cleanliness and maintenance concerns immediately to ensure that they do not persist. We hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Manager

10/10 Fantastiskt

kunuji adeyemi

Bodde här 1 natt i februari 2024
Svar från Hotel Manager 21 mars 2024
Dear Guest,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager