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Recensioner av Chicago Marriott Northwest

3.5 out of 5
Chicago Marriott Northwest
4800 Hoffman Blvd, Hoffman Estates, IL

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 410 av 772 recensioner" "
8 - Bra i betyg. 198 av 772 recensioner" "
6 - Okej i betyg. 90 av 772 recensioner" "
4 - Dåligt i betyg. 41 av 772 recensioner" "
2 - Väldigt dåligt i betyg. 33 av 772 recensioner" "

8,8/10

Renlighet

8,6/10

Personal och service

8,0/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 4 nätter i oktober 2023

6/10 Okej

Amela

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Did not have wifi. Very ususual! Otherwise great.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Jack

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent
Bodde här 3 nätter i maj 2024
Svar från Manager 11 maj 2024
Hello Jack,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had an excellent experience during your stay at our hotel. Our team strives to provide exceptional service to all our guests. Should you have any future inquiries or require assistance, please do not hesitate to reach out to us.

10/10 Fantastiskt

Lyle

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very lovely and warming. Would definitely stay here again
Bodde här 2 nätter i april 2024
Svar från Manager 6 maj 2024
Hello Lyle,We are thrilled to hear that you enjoyed the service provided by our team during your stay. We look forward to welcoming you back in the future for another enjoyable experience at our hotel.

10/10 Fantastiskt

Manraj, Westland

Bodde här 3 nätter i april 2024
Svar från Manager 2 maj 2024
Hello Manraj,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 Okej

jonathan

Reste i grupp, Affärsresenär
Gillade: Renlighet och boendets skick och faciliteter
Disappointed in hours of dining room hours. Booked 2 rooms for my guest for our meetings also Star bucks only morning till 10 am
Bodde här 5 nätter i april 2024
Svar från Manager 14 apr. 2024
Hello jonathan,We appreciate your feedback regarding the dining room hours and availability of Starbucks. Your comments will be shared with our team for further review to enhance our services. We encourage you to reach out to our management team directly to discuss any further concerns you may have.

6/10 Okej

Shripathi

Reste med familjen
Gillade: Boendets skick och faciliteter
Registration desk personnel needed to exhibit professional behavior. At the restaurant we went looking for help.
Bodde här 1 natt i mars 2024
Svar från Manager 29 mars 2024
Hello Shripathi,We value your feedback and apologize for any inconvenience caused during your stay. Guest satisfaction is our priority, and we will address these concerns with our team to ensure a better experience for future guests. We appreciate you bringing this to our attention for necessary improvements.

10/10 Fantastiskt

michael

Gillade: Renlighet och personal och service
Bodde här 2 nätter i mars 2024
Svar från Manager 27 mars 2024
Hello michael,Thank you for choosing to stay with us! We are delighted to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back again soon for another fantastic stay!

10/10 Fantastiskt

Hugo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Manager 29 mars 2024
Hello Hugo,We are thrilled to hear that you had a wonderful stay with us! If you have any further comments or need assistance, please don't hesitate to contact us. We look forward to welcoming you back soon.

10/10 Fantastiskt

Roger

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Manager 27 mars 2024
Hello Roger,We are thrilled to hear that you enjoyed your recent stay with us! We look forward to welcoming you back in the future for another 5-star experience.

10/10 Fantastiskt

Judith

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful place to stay with the family.
Bodde här 1 natt i mars 2024
Svar från Manager 15 mars 2024
Hello Judith,We are delighted to hear that you enjoyed your stay with your family. It's wonderful to know that you found our hotel to be a beautiful place for your vacation. If you have any further feedback or would like to share more details about your experience, please don't hesitate to contact us.

6/10 Okej

Michael

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Dated and old.
Bodde här 2 nätter i februari 2024
Svar från Manager 9 mars 2024
Hello Michael,We value your feedback and apologize for any inconvenience caused during your stay. Our team continually works to enhance the guest experience. Your comments have been shared with the management for further consideration.

10/10 Fantastiskt

Maher

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel with wonderful staff
Bodde här 1 natt i mars 2024
Svar från Manager 5 mars 2024
Hello Maher,We are delighted to hear that you found our staff wonderful during your stay. Your kind words mean a lot to us. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

2/10 Väldigt dåligt

LuAnn

Bodde här 1 natt i februari 2024
Svar från Manager 22 mars 2024
Hello LuAnn, We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us with more details so we can address any concerns you may have. We hope to have the opportunity to welcome you back and provide a better stay next time.

10/10 Fantastiskt

Maher

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
And professional staff and feedback with rooms and property
Bodde här 2 nätter i februari 2024
Svar från Manager 27 feb. 2024
Hello Maher,We appreciate your positive feedback about our professional staff and property. Your comments are valuable to us as we strive to provide exceptional service to all our guests. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team. Thank you for choosing to stay with us.

10/10 Fantastiskt

Maher

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very fast and friendly and nice location
Bodde här 1 natt i februari 2024
Svar från Manager 24 feb. 2024
Hello Maher,We're thrilled to hear that you appreciated our efficient service and convenient location. Should you have any future concerns or need assistance, please don't hesitate to reach out to our management team for further support.

10/10 Fantastiskt

Maher

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Fast and professional staff
Bodde här 1 natt i februari 2024
Svar från Manager 22 feb. 2024
Hello Maher,We appreciate your kind words regarding our staff. Guest satisfaction is our priority, and we're delighted to hear that you had a positive experience with our team. Should you need assistance or have any feedback in the future, feel free to reach out to our management team.

10/10 Fantastiskt

Kevin

Bodde här 3 nätter i december 2023
Svar från Manager 9 feb. 2024
Hello Kevin,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a fantastic experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future for another exceptional stay.

10/10 Fantastiskt

Maher

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Fast friendly desk lady
Bodde här 1 natt i februari 2024
Svar från Manager 3 feb. 2024
Hello Maher,Thank you for your kind feedback regarding our fast and friendly front desk staff. We strive to provide exceptional service to all our guests and we're delighted to hear that our team met your expectations. We hope to welcome you back in the future for another positive experience.

10/10 Fantastiskt

Christian

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Greeting was pleasant. Staff professional & courteous. Pleased all around
Bodde här 1 natt i januari 2024
Svar från Manager 3 feb. 2024
Hello Christian,Thank you for taking the time to share your positive experience with us! We are delighted to hear that our staff provided you with excellent service throughout your stay. Your satisfaction is our top priority, and we always strive to create a pleasant and professional atmosphere for our guests. We hope to welcome you back in the near future for another great experience.

8/10 Bra

Tim

Bodde här 1 natt i januari 2024
Svar från Manager 20 mars 2024
Hello Tim,Thank you for choosing to stay with us! We hope you had a wonderful time at our hotel and look forward to welcoming you back soon.

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 4 nätter i januari 2024
Svar från Manager 3 feb. 2024
Dear Guest, We appreciate you choosing our hotel for your stay. We apologize if we fell short of meeting your expectations. We would love to hear more about your experience so we can address any issues you may have encountered. Please reach out to us at your earliest convenience. We hope to have the opportunity to welcome you back in the future and provide you with a better stay.

6/10 Okej

Roland

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Chicago January 2024
Older property that needs updating. Micro didn't work, tv stopped working twice. Clean just wearing out. Carpet, furniture. Good location for my work. Will not stay there again. Unless updated.
Bodde här 4 nätter i januari 2024
Svar från Manager 27 jan. 2024
Hello Roland,Thank you for sharing your feedback on your recent stay. We appreciate your comments and apologize for any inconveniences you experienced. Our team strives to provide the best guest experience possible. We will take note of your concerns and share them with our management for future improvements. We hope to have the opportunity to welcome you back to our hotel in the future.

10/10 Fantastiskt

Jonathan

Svar från Manager 27 jan. 2024
Hello Jonathan,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We strive to provide excellent service and a comfortable stay for all our guests. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Fantastiskt

Brenda

Bodde här 1 natt i januari 2024
Svar från Manager 27 jan. 2024
Hello Brenda,Thank you for choosing our hotel for your recent stay! We are delighted to see that you had a fantastic experience with us. If there is anything else we can do to make your future visits even more memorable, please feel free to reach out to us. We look forward to welcoming you back soon!

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i december 2023
Svar från Manager 27 jan. 2024
Dear Guest,Thank you for choosing to stay with us! We're delighted to hear that you had a fantastic experience during your stay. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.

10/10 Fantastiskt

Daniel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Manager 27 jan. 2024
Hello Daniel,Thank you for choosing our hotel for your stay! We're delighted to hear that you had such a wonderful experience with us. If there is anything else we can assist you with in the future, please don't hesitate to reach out to us. We look forward to welcoming you back again soon!

4/10 Dåligt

Robert

Gillade inte: Renlighet och boendets skick och faciliteter
Room smelled like someone just cooked a hot plate curry dinner.
Bodde här 1 natt i december 2023
Svar från Manager 27 jan. 2024
Hello Robert, Thank you for your valuable feedback regarding the smell in your room. We apologize for any inconvenience caused. We strive to maintain a pleasant ambiance for all our guests and appreciate you bringing this to our attention. Your comments will be shared with our housekeeping team to investigate and address accordingly.

10/10 Fantastiskt

Michael

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Near the NOW Arena
Bodde här 1 natt i december 2023
Svar från Manager 27 jan. 2024
Hello Michael,Thank you for choosing our hotel for your stay near the NOW Arena. We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We value guest input and will use your comments to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

10/10 Fantastiskt

Maher

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Svar från Manager 6 feb. 2024
Hello Maher,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Fantastiskt

Christian

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
ClP
Overall it was pleasant & good … Regretfully, we never had housekeeping come in to change room & clean after being requested.
Bodde här 2 nätter i december 2023

6/10 Okej

Tonye

Reste med familjen
Gillade: Personal och service
Liked the location. The house keepers and their supervisor were very nice and responsive to meeting our needs. However, the rooms need good cleaning job. The house keepers need new vacuum cleaners to do a better job of cleaning the rooms. The vacuum cleaners they have are quite old and not effective at all. Also no microwaves in the rooms.
Bodde här 4 nätter i november 2023

10/10 Fantastiskt

Maher

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Friendly professional staff and easy check in
Bodde här 1 natt i november 2023

6/10 Okej

Katelynn

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
This is a Marriott??
This hotel is extremely run down & outdated for a Marriott. I guess the price reflects that. Needs MAJOR updates in the room & pool area.
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Michael

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Isabel

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice place I enjoyed it and it has a nice bar and nice breakfast buffet
Bodde här 1 natt i oktober 2023

8/10 Bra

Charles

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
good, but....
clean property with friendly staff. loved the shower arrangement with the shower wand. very helpful. however bed and pillows were much too soft. difficult to sleep. AC/heater kept startingon and off all night. other than that, nice place and quiet.
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Len

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023

8/10 Bra

Francisco Ramon

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Though very nice hotel, our room was not cleaned and had to ask every night for fresh towel.
Bodde här 4 nätter i september 2023

10/10 Fantastiskt

Samuel

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel, if a little dated, but the rooms were nice and clean. Had a couple of small issues (TV remote wouldn't work, got locked out of room) but staff was helpful and attentive.
Bodde här 2 nätter i oktober 2023

8/10 Bra

Linda

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Close to a shopping center great stay!
Bodde här 3 nätter i oktober 2023

10/10 Fantastiskt

alex

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Glenn

Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Christian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Sandra

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stayed here for a wedding at The BRIX on the Fox. Hotel staff was very friendly and helpful. They offered a shuttle for us in the bridal party to and from the wedding which was a huge plus. Bathroom was a bit dirty and the coffee stand by the entrance was out of oatmilk, and did not offer teas, lemonades and blended beverages which is surprising for a Saturday morning. They should also have two people staffed there on weekends. I would still come back to this hotel!
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Alex

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent location and courteous.
Bodde här 1 natt i oktober 2023

2/10 Väldigt dåligt

Kristin, Madison

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
I stayed at this property for 3 nights and received no housekeeping services. When I attempted to rectify the situation I was told no manner was available consistently. I had to take out my own trash and dirty towels everyday. When I was only able to reach the manager by email I was offered an “unconditional apology”. I would not stay here again.
Bodde här 3 nätter i oktober 2023

10/10 Fantastiskt

xingsu

Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Tonya

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023

4/10 Dåligt

John

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
Bodde här 3 nätter i september 2023