Inomhuspool

Recensioner av Comfort Suites near I-80 and I-94

2.5 out of 5
Comfort Suites near I-80 and I-94
2235 West 173rd St, Lansing, IL

Recensioner

7,2

Bra

10 - Fantastiskt i betyg. 162 av 466 recensioner" "
8 - Bra i betyg. 120 av 466 recensioner" "
6 - Okej i betyg. 70 av 466 recensioner" "
4 - Dåligt i betyg. 47 av 466 recensioner" "
2 - Väldigt dåligt i betyg. 67 av 466 recensioner" "

7,4/10

Renlighet

8,0/10

Personal och service

6,8/10

Bekvämligheter

7,2/10

Boendets skick och faciliteter

6,6/10

Hållbarhet

Recensioner

6/10 Okej

Lakisha

Gillade inte: Boendets skick och faciliteter
I don't believe the air worked in my room. No hot water, the check I was a breeze. I had to pay a deposit of $100 but to get the deposit back front desk has to look over the room before you check out ( never seen that before). Ppl up and down the hall playing and laughing majority of the night but the hotel clearly has posted quite time after 10 pm. The room was not worth $198.
Bodde här 1 natt i maj 2024
Svar från General Manager 27 maj 2024
Dear LakishaThank you for taking the time to share your feedback regarding your recent stay at Comfort Suites. We sincerely apologize for the issues you encountered and any inconvenience they may have caused. Your experience does not reflect the high standards we strive to maintain.We are very sorry to hear about your experience Please be assured that we take your comments seriously and have addressed these matters with our team to prevent similar issues in the future.Your feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.If you have any further concerns or if there is anything we can do to make it right, please do not hesitate to contact us..Thank you once again for bringing these matters to our attention. We hope to welcome you back to Comfort suites and provide you with a much improved experience.

2/10 Väldigt dåligt

Indu

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Worst experience
Bodde här 1 natt i maj 2024
Svar från General Manager 27 maj 2024
Dear Indu,Thank you for taking the time to share your feedback regarding your recent stay at Comfort Suites. We sincerely apologize for the issues you encountered and any inconvenience they may have caused. Your experience does not reflect the high standards we strive to maintain.Could you be kind and provide us with more details about why your stay was not up great? Please be assured that we take your comments seriously and will address these matters with our team to prevent similar issues in the future.Your feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.If you have any further concerns or if there is anything we can do to make it right, please do not hesitate to contact us.Thank you once again for bringing these matters to our attention. We hope to welcome you back to Comfort Suites and provide you with a much improved experience.

10/10 Fantastiskt

Alejandra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The personal very nice people The room smells good the breakfast excellent Definitely i return to comfort suites Thank you
Bodde här 5 nätter i maj 2024
Svar från Raymond Saenz 9 maj 2024
Alejandra,We are so pleased to hear you stay was a success! We hope to see you again very soon!!!!

10/10 Fantastiskt

Cedric

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice bed
Bodde här 2 nätter i maj 2024
Svar från Raymond Saenz 9 maj 2024
Cedric,We are so pleased to hear you stay was a success! We hope to see you again very soon!!!!

10/10 Fantastiskt

William

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Na
Bodde här 2 nätter i april 2024
Svar från Raymond Saenz 9 maj 2024
William,We are so pleased to hear you stay was a success! We hope to see you again very soon!!!!

6/10 Okej

Pamela

Reste med familj och småbarn
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Although clean, Hotel is in need of repair. Must get a rough crowd because they lock up the coffee and breakfast room(sometimes we like to sit at the table and have coffee) except for 6am til 9:30 am. Staff constantly reminds you of rules and two strike policy. Staff called and knocked on our door at night to tell us we were violating the noise policy and this was our first strike....but we and our kids were sleeping and they woke us up to say this. WHAT? Staff came into pool and told us theres no jumping in the pool. Not diving, jumping. We were the only ones in there. On sunday, the breakfast was chopped hard boiled eggs served hot ???. Lmao.
Bodde här 2 nätter i april 2024
Svar från General Manager 13 maj 2024
Hello, I believe you must have been misinformed about the coffee and breakfast, we only keep the doors closed to the breakfast area but the coffee is available 24hrs a day and we actually do not carry boiled eggs only scrambles and egg patties apart from other meat selections as well. As far as the pool, by law we have no diving or jumping signs s as our pool is not deep enough for safe diving. I appreciate the review as we take our guest feedback serious and use it to improve our property and staff. Thank you

6/10 Okej

Janice

Bodde här 2 nätter i april 2024
Svar från General Manager 13 maj 2024
Thank you for taking the time to review our Hotel, we appreciate your feedback

10/10 Fantastiskt

Thomas, Flint

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A.J. Was extremely helpful and friendly !!
Bodde här 1 natt i april 2024
Svar från Team Comfort Suites, Lansing 24 apr. 2024
Dear Thomas,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at Comfort Suites, Lansing.Your positive rating means a lot to us, and we truly appreciate your support. We're committed to providing exceptional service and ensuring that every guest has a comfortable and memorable experience with us.We look forward to welcoming you back for another wonderful stay in the future. If you have any questions or if there's anything we can assist you with, please don't hesitate to contact us.Warm regards,

4/10 Dåligt

Mario

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Nomegusto
Bodde här 2 nätter i april 2024
Svar från General Manager 13 maj 2024
Thank you for taking the time to review our Hotel, we appreciate your feedback and would like to know in detail what we can do to better your experience with us.

8/10 Bra

Rosalind

Bodde här 2 nätter i april 2024
Svar från Team Comfort Suites, Lansing. 24 apr. 2024
Dear Rosalind,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your recent stay at Comfort Suites, Lansing.Your positive rating means a lot to us, and we truly appreciate your support. We're committed to providing exceptional service and ensuring that every guest has a comfortable and memorable experience with us.If there's anything specific you enjoyed during your stay or if you have any suggestions for improvement, please feel free to let us know. We always value our guests' input as it helps us continue to enhance our services.We look forward to welcoming you back for another wonderful stay in the future. If you have any questions or if there's anything we can assist you with, please don't hesitate to contact us.Warm regards,

8/10 Bra

Mark

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
They have been renovating.
Bodde här 3 nätter i mars 2024
Svar från Raymond Saenz 2 apr. 2024
Mark,We are very pleased you had a successful stay with us!!! We hope to see you again very soon for your next visit to Lansing!!!!

2/10 Väldigt dåligt

Christina

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We left in the middle of the night after discovering BED BUGS in room 302. Front desk tried to give us a different room, but wouldn't refund us. I was told the following day that a state licensed inspector had to inspect the room prior to any refund being issued. Inspector was scheduled for 6 days after we left. I'm sure by then, the bug issue will be ratified. Shady location with shady people. BEWARE!!!!!
Svar från Raymond Saenz 2 apr. 2024
Christina,We are thoroughly investigating the issue you encountered during your stay and rest assured all will be handled. We take this type of issue very seriously and will ensure we handle the problem.

4/10 Dåligt

Addie

Affärsresenär, Reste med familjen
Gillade inte: Boendets skick och faciliteter
What I didn’t like was children was allowed to run and play in the hallways well after 10:30 pm hitting on doors. The room above me was similar after 10:30 pm the kids were running in the room , jumping off the furniture sound like they were going to come thru the ceiling. This went on for at least 45 minutes both nights I was there. The beds need replacing all u could hear was springs popping every time you moved. The place really need upgrading.
Bodde här 2 nätter i mars 2024
Svar från Team Comfort Suites, Lasing. 1 apr. 2024
Dear Addie,Thank you for taking the time to share your feedback with us regarding your stay at Comfort Suites, Lansing. We sincerely apologize for the inconvenience you experienced due to noise disturbances and the condition of the beds during your stay.We understand how disruptive it can be when other guests are not considerate of quiet hours, and we apologize for any discomfort this may have caused you. Rest assured, we will address this issue with our team to ensure that all guests are respectful of each other's peace and quiet.Regarding the condition of the beds, we appreciate your feedback and understand the importance of comfortable accommodations. We will be reviewing the mattresses in the room you stayed in to determine if they need replacement.Your satisfaction is important to us, and we are committed to making improvements based on your feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant experience.Warmly,

8/10 Bra

Addie

Affärsresenär, Reste med familjen
Gillade: Renlighet och personal och service
Parking
Bodde här 1 natt i mars 2024
Svar från Raymond Saenz 2 apr. 2024
Addie,We are very pleased you had a successful stay with us!!! We hope to see you again very soon for your next trip to Lansing!!!

8/10 Bra

Tieyauna

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
.Not Bad!
Customer service a 10! Place could go for a lil master clean-up.
Bodde här 1 natt i februari 2024
Svar från Team Comfort Suites, Lansing. 27 feb. 2024
Dear Tieyauna,Thank you for sharing your recent experience at Comfort Suites.We're thrilled to hear that you found our customer service to be exceptional. Providing warm and personalized service is our top priority, and we're delighted to have met your expectations.Regarding your feedback on the cleanliness of our premises, we appreciate you bringing this to our attention. Rest assured, we've already addressed this with our housekeeping team to ensure a thorough 'master clean-up'.Your feedback is invaluable to us as we continuously strive to improve our services. Thank you for choosing the Comfort Suites, and we look forward to the opportunity to welcome you back to an even higher standard of stay.Regards,

4/10 Dåligt

Eboni

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Horrible service
Service was horrible, stayed two nights and no clean towels (even after we called the front desk) we didn’t get towels until right before check out on Sunday.
Bodde här 2 nätter i februari 2024
Svar från Team Comfort Suites, Lansing. 26 feb. 2024
Dear Eboni,Thank you for sharing your recent experience at Comfort Suites with us.Your feedback is invaluable in helping us enhance our services. I apologize sincerely for the inconveniences you encountered during your stay, particularly regarding the housekeeping issues. Rest assured, this does not align with our commitment to providing exceptional service.We understand the frustration caused by the lack of clean towels despite contacting the front desk. Please accept our deepest apologies for this oversight. We have taken immediate action to rectify this and have reinforced our procedures to ensure all guest requests are promptly met.Your feedback has been addressed with our housekeeping and front desk teams to prevent similar incidents in the future. We value your patronage and would be grateful for the opportunity to welcome you back to provide you with the superior service you deserve.

10/10 Fantastiskt

carmille

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I love this place..
Bodde här 1 natt i februari 2024
Svar från Raymond Saenz 21 feb. 2024
Carmile,Thank you for your kind words!!!! We are so pleased and will strive to make sure your stays with us are the BEST!!!!!

4/10 Dåligt

Rickia

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från Raymond Saenz 13 feb. 2024
Rickia,We are very sorry we did not meet your standards, we will use your feedback to hopefully have another chance to host you in the near future.

8/10 Bra

Lesliemarie

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Raymond Saenz 13 feb. 2024
Lesliemarie,We are so glad you had a successful stay with us, we hope to see you again soon for your next trip to Lansing!!!!

2/10 Väldigt dåligt

carmille

Bodde här 1 natt i januari 2024
Svar från Team Comfort Suites, Lansing. 1 apr. 2024
Dear [Guest's Name],Thank you for taking the time to share your rating with us, although we're disheartened to see your provided a very low ratingWe strive to provide all our guests with exceptional experiences, and your feedback is incredibly valuable to us. We would greatly appreciate it if you could share more details about your stay and what led to your rating. Understanding your concerns will help us address any issues and improve our services for future guests.Your insights are essential in helping us ensure that every guest enjoys a comfortable and satisfactory stay with us.We sincerely hope to have the opportunity to make it up to you and provide you with the experience you deserve in the future.Warmly,

10/10 Fantastiskt

bill

Reste med familjen
Gillade: Personal och service
Bodde här 1 natt i januari 2024
Svar från Raymond Saenz 24 jan. 2024
We are so glad you had a successful stay at the property, we hope to see you again very soon!!!!!

10/10 Fantastiskt

Marshall

Bodde här 1 natt i januari 2024
Svar från The Comfort Suites, Lansing 25 jan. 2024
Dear Guest,Thank you so much for taking the time to provide us with a fantastic 5/5 rating! We're thrilled to hear that you enjoyed your stay at our hotel. It's always our goal to ensure our guests have a memorable experience, and your positive feedback is truly appreciated.We hope to welcome you back to our hotel in the future. If there's anything specific you loved about your stay or if there's anything we can improve upon, please feel free to let us know. Your input is invaluable to us.

2/10 Väldigt dåligt

Rodella

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Comfort Suites, Lansing Team 12 jan. 2024
We noticed that you have left a very low rating, and we're sincerely sorry that we didn't meet your expectations.Your satisfaction is crucial to us, and your feedback is invaluable. Could you share more details about your experience to help us make focused improvements?

2/10 Väldigt dåligt

Diane

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Comfort Suites, Lansing Team 12 jan. 2024
We noticed that you have left a very low rating, and we're sincerely sorry that we didn't meet your expectations.Your satisfaction is crucial to us, and your feedback is invaluable. Could you share more details about your experience to help us make focused improvements?

2/10 Väldigt dåligt

Marcus, Hiram

Reste med familjen
Gillade inte: Boendets skick och faciliteter
While I’m used to 2 and 3 star hotels (I love the value), this hotel was below 2 star. The room I was in needed major renovation. The bathtub knob was broken and hard to turn off water The shower rod had been moved up and old holes weren’t plastered over. The ceiling in bathroom has brown water stains. The furniture was worn with many dents and dings and scratches. Paint was need on walls with lot of wear.
Bodde här 2 nätter i december 2023
Svar från Raymond Saenz 13 feb. 2024
Marcus,We are very sorry for the issues you encountered during your stay, we will go through the room in question and have all sorted out. We hope you will give us another shot in the future for your lodging needs.

2/10 Väldigt dåligt

Alvin

Bodde här 1 natt i december 2023
Svar från Raymond Saenz 21 feb. 2024
Alvin,We are truly sorry for not meeting your expectations. We will work hard to ensure your next stay is a successful one.

8/10 Bra

ALICIA

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We picked this one because of the pool but unfortunately the water was too cold to actually go in there. It was very clean n we loved the room.
Bodde här 1 natt i december 2023
Svar från The Comfort Suites Lansing Team 18 dec. 2023
Dear Alicia,Thank you for your feedback! We're delighted to hear that you loved the room and found it clean. We apologize for any inconvenience regarding the pool temperature and appreciate your understanding. We hope to welcome you back for another enjoyable stay.The Comfort Suites Lansing Team

8/10 Bra

Gloria

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was our 1st time staying here. It was pretty decent. I have no complaints.
Bodde här 2 nätter i december 2023
Svar från Raymond Saenz 13 feb. 2024
Gloria,We are so pleased to hear you had a successful stay with us!!!! We hope to see you again very soon for your next trip!!!!

10/10 Fantastiskt

Dominique

Bodde här 4 nätter i november 2023
Svar från Raymond Saenz 13 feb. 2024
Dominique,We are so pleased to hear you had a great stay with us, we hope to see you again very soon!!!!!!!

10/10 Fantastiskt

Raquel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i november 2023

10/10 Fantastiskt

Raquel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Limpio y personal atento y servicial.
Bodde här 3 nätter i november 2023

10/10 Fantastiskt

Kenyatta

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Love this place
Was the best hotel experience we have had in a long time. Staff was friendly and amazing. Loved the indoor pool and snack bar. We definitely will be doing this again
Bodde här 1 natt i november 2023

6/10 Okej

Marcus

Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Joan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Overnight stay
There was a bit of work going on but nothing that affected our stay. Breakfast was basic but nice. Room was clean and bed was comfy. Area was great - Walmart & Target close
Bodde här 1 natt i november 2023

4/10 Dåligt

Olivia

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
The rooms were great. There was so much potential. Too bad the staff is NOT CLEAN. My daughter hit the floor for 2 minutes without socks and her feet were filthy. How did we figure it out??? See pic below. I asked for the floor to be mopped. Didn’t happen. Also woke up to a roach in the bathtub. I was not surprised because it was not clean. They just overlook filth. Will not stay again.
Footprint from the filthy floor.
Bodde här 2 nätter i oktober 2023

8/10 Bra

Terrica

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good place
Bodde här 1 natt i oktober 2023

4/10 Dåligt

Robert

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Loud guests, dingy room
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Shakeel

Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Demetrius

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice rooms and very comfortable!!!!!
Bodde här 1 natt i september 2023
Svar från Guest Services 28 sep. 2023
Dear Demetrius,Greetings from Comfort Suites!We are elated by your positive and glowing rating! Your kind words have filled our hearts with joy and mean the world. Your review will inspire other travelers to choose Comfort Suites and discover the same outstanding service you received. We truly value your feedback and await welcoming you back whenever your travels bring you to Comfort Suites. Should you need any assistance or special requests, please don't hesitate to contact us. Warmly,Guest Services, Comfort Suites

8/10 Bra

Corey

Reste med familj och småbarn, Reste med familjen
Gillade: Personal och service
The stay was exactly what my family was looking for, for our family vacation. The only complaint that we would have is that when we first checked in, my kids were excited to swim in the pool so we take our bags up and get our suits on. When we get to the pool it has stuff floating in it and looks like it hadn’t been cleaned, i didn’t want to disappoint my kids so I grabbed the net and cleaned out the pool. I am not a worker and I shouldn’t have to clean the pool, if you’re going to have it then you should maintain it properly.
Bodde här 3 nätter i september 2023

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Will not stay again!
Hotel carpets were filthy everywhere, pull out couch was dirty and stained. Everything smells like mildew. Stained ceiling in the shower. When we asked for bedding for the pull put couch, we were given a thin sheet and told that was all that was available. Other guests staying in the hotel were very disruptive, including during breakfast. We could barely walk in to get breakfast and they had left a horrific mess. There also wasnt much food available. For the price this hotel needs some major improvements.
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Erold, Guayama

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Perfect

6/10 Okej

Martin

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 5 nätter i september 2023

10/10 Fantastiskt

Cassandra

Reste med sin partner
All the staff was very friendly and it smelt clean in the hallways and the room was also very well kept!
Bodde här 1 natt i september 2023

8/10 Bra

Kevin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023

6/10 Okej

Erin

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Served its purpose
Toilet in our room was running all night, food splatter on wall by door, freezer portion of mini-fridge had ice build up, and hotel did NOT have cribs/pack and play available (which the site said they had). The hot breakfast was overall good, but they started putting everything away before 9:30 am and we felt rushed. Also, there was no public bathroom available to use after we finished breakfast (we had vacated our room before breakfast to make our departure quicker). I also noticed trash in the parking lot (used condom is the item that stood out) and just generally run down. Also, they require $100 deposit at time of check in, and if you cover the deductible in cash and forget to collect it upon departure, they keep it (not credit your account or deduct it from what they charge your card).
Bodde här 1 natt i september 2023

4/10 Dåligt

Ragini

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Taken aback with disgust!
I wish I had taken pictures but the property was extremely dirty. The carpets and furniture in the room were stained and literally smelled horrible. The lounge was also very dirty. I am surprised that Comfort Suites management did nothing about this. I was happy we had booked only one night. In fact we wanted to change and go somewhere else but because it was already late night we decided to stay. Please do not recommend this hotel in Hotels.com. Thanks
Bodde här 1 natt i augusti 2023

2/10 Väldigt dåligt

Nemina

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My room floor was dirty the tib in the Bathroom was dirty there was ni smoke detectors in the room the air conditioner didnt not work and the floor in the elevator was very dirty and sticky the main lobby look very depressing i told the manger on duty how dirty this hotel look and he didnt have a care in the world no apologize or nothing all he said was do i want a receipt SMH!!!!! never again will i stay at this dirty ass hotel
Bodde här 2 nätter i september 2023

10/10 Fantastiskt

Waleed

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
.
Bodde här 4 nätter i augusti 2023

6/10 Okej

Regina

Reste med familjen
Ok stay
There were 3 live bees in my room at check in. The floor was kind of dirty and the mattresses need to be changed. There was no bedding available for the pullout bed.
Bodde här 2 nätter i augusti 2023