Check in was listed on their website as 3pm. We had arrived 2 hours later from out of town. Valet was friendly, no one was there at the front desk so valet had to grab Kevin from the office. Kevin was clearly sick and should’ve had the day off or had a mask. There was some miscommunication about how many rooms but he was very polite. I just felt bad that he was working while he wasn’t feeling well. It seemed as though our rooms were still not ready so he tried to get into contact with Jackie but she was no where to be found. He let us know it would be just a minute and wait in the lobby. Other guests checking in checked in just fine and got their rooms. Once Jackie came down she had her headphones in and didn’t seem to be in any rush to get any rooms prepared. Kevin gave us vouchers for the breakfast in the morning, but since we were simply there for a concert late at night we wouldn’t be using them so early the next day, but we appreciated his hospitality. That night when we arrived back from the concert there was no valet and we didn’t feel secure leaving it out front off a main road in downtown Chicago. The young women at the front desk with blond hair stated that she had sent him (valet) to do an errand for her so to just lock it up and they would park it once they arrived. Check out went smooth.